KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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products and services
We went through the drive thru around 730 on Saturday night to order. We always order the #1 and ad sides to this. Well, you guys were out of ctispy chicken to begin with, you didn't have any mash potatoes and gravy, completely out. When ask about the side orders, the girl said the only thing you guys had was green beans and they were so spicy you couldn't...
Read full review of KFCproduct and cleanliness
Visited your outlet in Latchford, Warrington today and were very disappointed with the cleanliness of the place.there was food and rubbish all over the floor, the tables and seating needed cleaning.none of the staff made any attempt to clear any of the tables of rubbish and wipe the surfaces.the food wasn't particularly hot either.this is not the first time...
Read full review of KFCdebit terminal
My husband just left KFC, had to give back the food because they said card declined. This is not the first time and now to find out it is happening to so many who try to use their debit cards ...We have $411 in the checking currently and my husband used the very same card yesterday with no issue. He is now going to McDonalds and we will just have to give up the thought of ordering from KFC ever again...very very disappointed with the company. My son loves the popcorn chicken but cannot be driving to the bank or atm just to withdraw cash so as to order from KFC, absolutely ridiculous!
service
Ordered a 12 piece meal using a coupon and paid cash on January 29, 2020. At about 655pm. Cashier and order filler was a long haired young man with a beard working the drive thru. We did not get a receipt and had a ten minute wait at the drive thru window despite having 6 or 7 people working, that we could see. We did not see any familiar faces so am assuming there is a new crew?
Read full review of KFCfood and customer service
Leslie the cashier was extremely rude taking my order in drive through. When I actually got my food which was a 8.99 combo box with nuggets and a chicken sandwich it was hard as a rock. This service is unacceptable I worked in fast food before and in customer service now. I will never return to that store again and make sure I tell everyone about my experience #never eating here again #going with chick filet
Read full review of KFCkfc buttermilk biscuits
I was on my back from church and stopped by a KFC, I bought 8 pieces of buttermilk biscuits, I always drop by to get those biscuits that is how much I love them, but unfortunately today the biscuits instead of soft and fluffy as usual it was hard and dry, it tasted like left over and I saw what looked like a tiny hair or pieces of wool in it. I automatically lost my appetite, and felt bad. Not to mention they person who attended to me through the drive through didn't hand me my receipt.
extra crispy thighs, mashed potatoes
I called the complaint in about the workers but forgot to mention the quality of the food was not good for the name of KFC. The chicken must have been laying in about an inch on oil on the warming tray it was so greasy the box fell apart in the 5 minutes it took me to get home. There was only about a teaspoon of gravy on the the potatoes. The pepsi...
Read full review of KFCmoney refund
On 24 Jan i ordered a meal and paid the amount with my card . The girl told me that the the order is not ready and it would take 15 minuets to teady. I told her that i have no time and i want my money back.the manager cancelled the transaction but i discovered that the cancellation was not teal and my my money is still with kentukki. I Think thr manager was careless and the service was not suitable and does not reflect the heritage of kentucki. Now i have to leave my work and go again to the restaurant to restore my money. Who would pay for my time and is the service we expect from you. I have a feeling that this complaint will be treated like my order but i had to say something
[protected]@gmail.com
everything
My wife and I ordered a $20 fill up all dark half crispy half regular, two drinks, and a 6 piece fried wings unsauced but we asked for buffalo and Nashville hot to test which ones we would order in the future. We were told we would have to wait at least 10 minutes to get crispy chicken. We said no problem as long as everything is fresh. After getting our...
everything
I have to say there service is HORRIBLE. I use to go there every other week. I usually spent about $50.00 every other week. The last 3 time I have been there have been a horrible exsperience and tonight was the final straw. I kept trying to give the the benefit of the doubt but damn...I went there weeks ago and ordered a 20 piece extra crispy chicken plu...
Read full review of KFCfood and service
I've stopped at this restaurant because I love that the have KFC and Long Johns together, however every time we stop on our way back home to Yuma Az the service has been horrible the young ladies are so slow to get orders and our food. The last two times we have stopped they ran out of food how is it possible they run out of food. I even experienced I costumer scream your always out of everything.
Read full review of KFCfood standard
I am not usually one to complain but a now feel the need to as my past probably 5 visits to kfc have been really disappointing. I live near the rhuddlan branch where the kfc reputation is really bad, it is not.al for the order to be wrong or incomplete and not fresh. I work in Caernarfon where the staff seem to be a different breed. I've been there several...
Read full review of KFCservice crew name shreeran
I had a bad experience with KFC Petrol Station Messilla branch last night (January 17, 2020 around 10 pm) with one crew named Shreeran and I heard HE is the manager or supervisor in that store. I was in the queue and literally waiting for my turn for my order. Suddenly, some customer came and not falling in line next to me. I am TOTALLY disappointed how HE...
Read full review of KFCthe actions of the general manager
The last several times we have visited this location, the store manager (Max?) is very unfriendly, rude, and acts like he doesn't want to be there. He started yelling at a very nice and friendly employee. When she tried to reply to him, he turned around and walked away from her. She stayed very busy, cleaning tables, the drinks area, picking up trays, etc...
Read full review of KFCfill up box
Stop for a quick snack while working - That was the worst chicken ever -- the leg and thigh was the smallest that I have ever seen and so dark and dry like it had been under the heat lamp for a week or longer - the sweet was like colored water with sugar - So unfortunately I just threw away money and still hungry - I probably will never return to KFC again with that type of food - Thank You and have a nice day Geri Smith
Read full review of KFCcustomer service
Myself dropped in to KFC at Aluva on NH47... I was attended by one staff who does not have a name display was not at all customer friendly. He was very rude and no manners to wish a customer and advise the waiting time after billing. Also he was reluctant on advising the products. Finally I choosed something without assistance except collecting payment from me.. And I had to wait approx 35 minutes for my take away order.. So sad and embarrassing...
Order Number : K26919002544
Date : 15Jan2020 Time : 09:05 Pm..
Order received at 0938...
Very bad customer service and attitude...
chicken pot pie
I have bought the KFC pot pie several times and tonight was the last time! The contents of the pie was basically just gravy! I counted 3 little peace's of chicken maybe size of an almond, a few slices of carrots and a pea or two! Not only there were no content but the pie pan was not full only half full or less! I thought it may just be this restaurant but...
Read full review of KFCdrive-thru order for meal
Ordered 4 PC white chicken meal & a pot pie. Got home & realized the pot pie was missing - went back for it. Then when we got back home, found the "supposed to be all white" meal had 1 breast, 1 wing, a thigh & a drum stick. Spent extra gas, extra money for sub par service and chicken we didn't choose. Final note: woman outside appeared to be in dirty uniform. Not a good look.
Read full review of KFCservice complaint
On 9 Jan 2020, I visited KFC at uSHAKA in Durban. After waiting 20 minutes in the Queue, a very rude worker told me that the store was closed. I explained to her that I have been waiting for 20 minutes and no mention was made of closure of the store. She was rude and adamant and pointblsnk refused to serve me. Strangely enough she did serve a lady in front...
Read full review of KFCfood and condition of location
My wife and i, and a neighbor stopped to have lunch at one of your locations, we all had a 3 pc. Chicken basket, and a fountain drink. I can only try to draw a mental picture for you but it demand, s a personal visit to this location. For example, next to the fountain machine and the wall there is a quarter of a inch build up of syrup and dust that look...
Read full review of KFCKFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all KFC contacts
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