KIA Motors
Reviews and Complaints

My engine oil was leaking at a high right even after the full synthetic oil change and now my engine light is on and there is a knocking going on. Kia dealership said I’d have to pay for it to get looked at but seeing as kia has numerous recalls about the engine I don’t feel I should be paying anything to have this serviced as it’s in my warranty. I would like to get this issue resolved in a timely manner before the engine breaks with mr driving it

Approximately one week ago my rear washer fluid quit working and then proceeded to spray inside. I took it into service today 2/7/22. I am being charged $70 labor to reattach the hose. This should have never happened in the first place. I also purchased an extended warranty. Apparently that is no good. I get not covering items like brakes and struts, they have normal wear and tear.

I completely disagree with this charge.

As everyone else on this site reports, I have a 2013 Kia Optima SX Pearl white with paint peeling on hood and area on top of driver’s door. I took to Kia dealership who says that it was out of warranty. This car has been garage parked and sat in my yard almost all day every day as I am an at home mom. There is zero excuse for this expect for a faulty paint job by Kia. You can’t even wash the car anymore. I will NEVER by another Kia due to this and the fact that Kia will not fix what they have caused.

2021-12-30

About a year ago the Paint on the hood of my 2015 Kia Sedona looked like someone was sitting on it and sliding around. Through the year the paint on the roof and rear side panels are looking the same with the hood almost down to the metal. The vehicle in always under a car port and is moved maybe 4 times per week. My local dealer said they had a problem with the paint from that year and to call the company. They did nothing saying it was past the 36 month warranty. So Kia is telling me their paint should only last 5 years then wear off?This is my third Kia but will be my last. Obviously their cars are now using cheap paint that won't stay on. Never had problems with the other two cars of which the last one was 10 years old and the paint was still shiny and present.

What happened to my refund that I was supposed to get from the class action lawsuit against KIA for the ENGINE problem, and what about the trunk latch also.

I would just like to say that the Dealship sucks. I bought a 2019 Kia OPTIMA A WHEN i GOT A FLAT TIRE their wasn't even a spare tire underneath were it was supposed to be.

Had winter tires in deal when bought new car kia dealership said they would store tires till needed them then when I went for them told me I had no tires listed so phoned the dealer he would not phone back
Phoned the kia complaints they said go to dealer
Basically do not buy kia they can offer best warranty because they wont honor it

I have a 2015 Kia Optima and never received any of the recalls on this vehicle. Fast forward to December 23 2021 my engine died while I was driving it. I contacted Kia and they stated they can do nothing for me because I never did my recalls . Also stated that it was my responsibility to contact them and give them my address. Since when is this a consumers responsibility? I've owned many vehicles and never had to contact corporate to give them my address. Also as a little fyi when I called they had every detail about me and my vehicle except my physical address. That confuses me because how do they have everything except what was needed to cover my motor on my vehicle? I truly feel that as a good will gesture and what's right they should cover my vehicle repairs instead of trying to find a loop hole not too. Very upset !

I bought new Kia soul enjoyed for a long time, have had recall work done in the past and filed for reimbursement... didn't recover any money, Never got a notice about engine parts and fires recall. Now, engine locking and Kia claims they didn't have my address to send recall info... They sent them in the past. If no information is sent on recall how would I have known to have car worked on.

Kia please put spare tires in your vehicle 2 days of work missed because a stupid flat tire wtf? A tow and now just sitting because you want to be cheap and not put a spare on n your vehicles but I bet you want a on time payment huh pissed off irritated owner I love sitting my whole entire day off just to get a g$d damn tire changed when it could be resolved if your cheap assets would have put a spare tire in my trunk

My huband and I were researching suv's with third row seating in april of 2021

The kia telluride was highly rated by comsumer reports for third row suv's
We were replacing our hyundia santa fee that did not have a third row. We needed a third row now because two more grandchildren were moving back to st louis area

We were unable to drive or sit in a telluride because of the pandemic and every dealer in st louis, mo area was out of stock and any tellurides they received were sold
We were told to order one would be three months to delivery

We found a 2021 kia ex about 5 hours from our home at a ford dealership with 15, 047 miles on it
We purchased it. The vin number 5xyp3dhc8mg110497
Vehicle has so many safety features on it in may
We are not great at using technology. We are both in our seventies and we are slowly learning how to use the features on the vehicle
We were so disappointed when our son in law could not help us program our garage door opener to our vehicle. He told us we did not have the coreect rear view mirror called a home link wireless control system

We called our local kia dealer hw kia of west county on manchester road st louis, mo to inquire about this mirror. We were told the mirror and labor would be around $600

We feel this mirror should be a standard feature as it is a safty feature people use every day and especially since it was rated so highly by comsumer reports and because we spent close to $50, 000 on this vehicle
You would think you could open your garage door at that price.
We reached out to kia customer service number1 [protected] on november 29, 2021 spoke with jada we never heard back so we called again january 12, 2022 spoke with jasmine. She told us it was not a standard feature on the vehicle and since we did not buy from a kia dealership they could not help us.
We are asking for kia's help for customer satisfaction
Joseph and barbara wolf

cold air is coming into the van around the center console even when the van is warmed up, ...it seems like it's coming from outside somehow, ...all the windows are up and the heater vents are all blowing hot air, ...yet down by the floor around the console there's cold air coming in, ...it can be felt up at seat level by the console as well, ...the whole plastic console housing is very cold, ...this seems very unusual, ...it's been going on for 3 winters now, ...the van had 7000km when it was purchaced and has about 25, 000km now, ...still new and under warranty, ...can anybody shed some light on this issue?

In February, 2021, one of the car windows had been rolled down and would not go up. The dealership fixed it and it was covered by warranty.

In October 2021, the other 3 windows did the same thing within just a few days of each other. Of course, the warranty had expired. The very same thing had broken on all of them. They were able to get the part for 1 and fixed it for $539. They could not even get the part for the other 2, but told me that when they could get it the cost would be around $1100 to get it fixed.

Two different people researched this and found this to be a common complaint from many people. Since this happened to so many, why wasn't there a recall put out and the company fix it. And why should I have to pay out the $1700 to get them fixed. This was definitely a fault of the part and not because of heavy use. I am a retired Senior who drives very little and the windows very seldom put down. The car has less than 40, 000 miles on it

Mary L Stewart
1302 Raven Road
Hanahan, South Carolina 29410
[protected]

My 2016 kia sorento paint is peeling meanwhile I am paying 600$ a month for a car that is looking awful its had no outside damage yet the paint is peeling . I noticed it peeling in september., then I seen online where it is happening to alot of people with kias

I booked KIA Picanto in July 2021 and also made the remaining payment in October 2021.
My car delivery month was December 2021 but still car is not delivered.
Worse is I have not received any official email from KIA Site regarding anything be it payment confirmation or delayed delivery.
So far, worst experience with their services.
I want my car to be delivered asap and compensation for the delay as well.

The car has had several issues ranging from tires, batteries, brakes, paint, motor mounts, broken parts being put back on, etc. I have been lied to with proof about my brakes to where I don't even feel safe driving the car. I paid for the extra warranty and have to drive across town, wasting my time and gas for at least 30 trips to the service department. The car is a nightmare along with dealing with the service department. I have never regretted buying something as much as a KIA. worst service and product ever. Nothing is ever resolved. I don't want the car, its too late for BBB, I've already tried to file a lemon law with them. What can you do to help me? I have all service records along with some photos for proif.

I took my 2020 Telluride in to the dealership about 3 months ago because the sensor came on saying the engine was overheating. The engine wasn't overheating and the car never ran hot. When I took the car in to Hutchinson Kia I was told that a clamp that should have been made on the car wasn't there. They put the clamp on and said the issue should be resolved. They had my car for about 1 week this first time. Fast forward 3 months and the car started doing the same thing, saying the engine was overheating and then the check engine light came on and it was shaking when I drove it. I have called multiple times and every time I call they tell me they are trying to get it back in the shop and they are extremely backed up. The techs can't figure out what is wrong with it so they opened a tech line case. The case was escalated because the car has been out of operation (going on 4 weeks) to Kia Consumer Services and at the dealership. They don't have any loaner cars and KIA will only reimburse 35 dollars a day for a rental which doesn't help much when the rentals are running almost a 100 a day. I am trying to be as understanding as I can be because I do realize there is a labor shortage and that Covid is still effecting businesses but I need transportation. I don't work in the same city I live and I have a 3 year old who has to get back and forth to daycare, appointments, and elderly parents. At this point I want them to fix and make this right or buy back the car so I can get something else. People always ask me about my suv when I am out and I tell them it is an awesome car, but this is making me rethink my recommendation.

I have a 2014 Sorento LX and I live in Ohio and whenever it gets cold 40's and below the door locks and truck lock will not open. The only door that opens is the passenger door. It takes a while for the car to warm up enough to unlock the doors ...why is this happening. I should always be able to click my key and have all doors open and not have everyone crawl in across the drivers seat

KIA should own up and take care of the paint chipping issue. We bought our Sorento brand new and it only has 52K on it and the paint is chipping big time above the windshield and beginning to rust. I'm scheduled to get it repaired after the holiday but it's going to cost us around $1000. Plus it leaves us w/ out a car for about a week.

I purchased a 24/7 roadside service along with extended warranty
on a 2020 Kia Sportage with 14mills on OD. 2 mother later my car died
and would not start. I paid 90.00 out of pocket for a jump. you are a part of what makes it (intentionally)
difficult for me to get any results and get my money back. Intentional by design so if we get tired of all the contacts and pass the buck numbers we have to call in hope that customer give up so you keep the money and avoid accountability. Im tired and won't all my money back