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KIA Motors review: Service 1

K
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7:10 pm EDT
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On 6 May 2024 I took my vehicle, a Kia Rio 2020, to the Kia dealership in Fredericton, NB when the malfunction indicator light came on indicating something was wrong. This is not the first time I had my car in there for this problem and my vehicle is still under warranty. I have had my car in there at least 3 times for the same thing. They did another diagnostic test on my car but could not figure out the problem still. They told me I would have to pay for the diagnostic test because it was not covered under warranty which is wrong because my car only has around 27,000 kms on it. This is the first time this has happened, that they charged me. I noticed the personnel in the service dept were all new, and the other employees had been let go. The only reason I can figure for this is money, I find charging for diagnostics for a car still under warranty a sneaky way to make money. What's next is it leaves your business ethics questionable. After all the times I've had to taKE MY CAR THERE AND THEY STILL HAVEN'T Found THE PROBLEM AND THEN CHARGED ME for something that should still be under warranty leads me to believe tat this company is untrustworthy. Let me take my car to another garage and have them perform a smoke/diagnostic test and if they find anything wrong the company pays for it and the repairs as I question how trained these mechanics are.

Thank you

Stan Millett

[protected]

Claimed loss: They charged me $75.33

Desired outcome: I would appreciate a refund and a response on how you are actually going to fix my car.

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R. Weber
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May 13, 2024 5:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey Stan, it sounds frustrating to deal with repeated car issues and unexpected charges. Since your Kia Rio is still under warranty, you should definitely question being charged for diagnostic tests. It would be a good idea to contact Kia’s customer service directly or reach out to the corporate office to explain the situation. Provide them with the details of your visits, the issues, and mention that the car is still under warranty. It’s also sensible to request that they review the qualifications of the mechanics at the dealership. If you don’t get a satisfactory response from the dealership or Kia’s customer service, taking your car to another certified mechanic for a second opinion could be beneficial. Make sure to keep all receipts and reports from any tests or repairs, as they can be useful if further action is needed with Kia.

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