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Koodo Mobile

Koodo Mobile review: cancellation 1

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Author of the review
7:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Re: Returned Phone #[protected] Acct# [protected]

On July 10th, 2012, I purchased the Samsung Galaxy Ace Android cell phone from the Koodo web store which I received through Purolator on July 12th.

As I was not totally satisfied with the phone in general, I decided, on July 15th, to return the phone. So, I called customer service to inform myself of the return procedure. I was then told the my cancellation had been documented and a return envelop would arrive by Purolator, which I received on July 16th.

I enclosed all pertinent material related to the cell phone in the padded envelop provided and then in the purolator return envelop and sent it off with the driver - Waybill #[protected]

On Wednesday, July 18, 2012, the Purolator website reported the following upon tracking the waybill:

08:40 AM Delivered to FRANCES at SHIP DOCK at BRAMPTON, ON via
BRAMPTON, ON depot

I called customer service to try to clear the charges owed on my account, but everyone refused to acknowledge receipt of the phone, even after faxing proof that I sent back the phone.

At the moment, there is charge of $37.95 currently posted to my account, but according
to Milana, someone I spoke to in the cancellation department, if I return the phone within two weeks of receiving it, I would owe nothing.

I am writing to you, in the hope that you can clear up this ugly mess where everyone else failed.

Regards,

Edward Belanger
28 Elm Street #9
Moncton, NB E1C 5T4
[protected]
Email: eddy.[protected]@rocketmail.com

1 comments
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Mona Gallant
US
Sep 25, 2018 7:34 pm EDT

This company seems to have a messed up service going on. I got charged 200.00 for a service I never registered and cancelled. not cool.

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  1. Koodo Mobile Contacts

  2. Koodo Mobile phone numbers
    +1 (866) 995-6636
    +1 (866) 995-6636
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    Customer Service
    +1 (844) 566-3697
    +1 (844) 566-3697
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  3. Koodo Mobile emails
  4. Koodo Mobile address
    200 Consilium Place, Suite 1600, Scarborough (Toronto), Ontario, M1H3J3, Canada
  5. Koodo Mobile social media
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    Nov 21, 2024
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