Kroger
Reviews and Complaints

To whom this may concern me and my husband went for gas between 8:30 and 9:00
and a employee by the name of Matthew with dandruff flake all over his uniform was
acting very stupid, i fiirst wanted to pay for gas with my debit card and pay part in cash
and do you know this fool got nasty with me, he says in a high pitch and loud tone you gonna have to wait all snappy, i can't do 2 transaction at the same tim, im like duh i know thats what i'm saying to you, i will do the next transaction when you finish and i said o.k i understand you and i told hime in his harsh voice while responding to me, you
need to learn how to deal with the public better i don't know if he's new or what
and does not konw his job, but it was ugly how he talked to me i've been shopping and
getting gas at Kroger's for years and never have had any run ins with any person, i am very angry at how i was treated their are ugly customers, but i know what respect is and i know how to give it when its returned, so who ever is in charge please let him
to fix his hygiene with dandruff flakes on his uniform and clean up hos tone when you have good customers the date was Saturday june 8, 2019 man he was nasty
and ignorant i forgot my phone i was going to record the incedent, but will always
have it on me next and he said it's your right to complain, well and tha'ts just what i'm doing which i don't do this [censored] for fun when some treats you ugly for no reason
you most surely should complain, so what ever manager knows this guy he needs to treat most customers better and give him some discipline and hygiene advice, lol!

I purchased a green apple on 4/16/2019 this is 6/8/2019 this apple looked as good as the day I purchased it.
This happened to me a few months back, so I decided to purchase a nother apple, and wrote the date on it. I could use it for a cannon ball.

I am 78 years old, I remember when frute had a real good taste, it is hard to find anyone with good frute anymore, this new generation think the flute tast good.

I can take them to a real apple orchard, it would blow there brains, they have been eating chemically grown frute, for what a profit.

James Romedy
[protected]@CHARTER.NET
121Price Hills trail
sugar hill ga. 30518
[protected]

been meaning to message you. have yet to not be completely satisfied with any product with the private selections monicair...way to go krogers. we miss your stores here...triple coupon day at my lake charles, la store, years back, is still one of my most treasured memories...will always be my favorite grocery chain.
keep up the good works...blessings to you and yours

Pamela Harrington
2020 Winston rd
Colorado springs, co 80909

On 6-6-19 I had a prescription filled at monroe ohio krogers. When I went to pick it up it was higher than normal. Since I have had issues with them filling insurance claims I asked the tech if she had used my insurance, she didnt know, she looked at prescription papers and says your insurance saved you $30.00. I came home and called express script my insurance, and was told know one had filed a claim on me in June. That krogers did not run my insurance. I called krogers and talk to pharmacists, she said a discount card was used not my insurance, to come back and get my refund. The money is a issue but the biggest issue is if you are a knowledgeable employee and are asked a question dont say I dont know. Good customer service is ask someone that does know. Was very upset having to make two trip.

You are trying to force people to use self check out. I don't get a discount for using them so why would I ? I was in the Kroger in Franklin TN today at lunch, there was one check out lane maned of the only 4 you have left after removing most of them, I was the 6th person in line. Did your manger open another lane? NO, the customer is just chattel to be treated like dirt by your company. Sadly that is becoming the wav of the future in this country. Customer service is dead and the Company no the Customer is Always right. This is a sad statement on the state of this country but this is why people by off the internet that way they are not abused in person.

5/29/19
AID: [protected]
TC: 5EBAA35555F620AF

Purchased Kroger shrimp ($ 11.99/ea) Sign said buy one get one free. Did not ring up that way ( has happened to me with seafood before). Husband took receipt back next day for adjustment. He was told sale was off, not the same product as I purchased etc.
The sign was up when I purchased and knowing the problems I've had in the past I was sure it was the same product that I did purchase.
If the sale was off and the signs are still up - the sale price should be honored - that's why I made the purchase in the first place. Not my fault the signs were not taken down.

For the "buy one get one free" beef chuck roast promotion, I got one pkg. with 2 little pieces of meat that looked more like small steaks than chuck roasts. I usually buy one chuck roast that's approx. 3.5 lbs. while the total of both these tiny roasts was a little over 2 lbs. Seriously?

This was purchased through the Kroger pick list program, and I'm not at all pleased with what was given to me as a BOGO product.

Barbara Hoffmeyer

Employee at Hyde Park Kroger not in uniform and wearing "Black Father" shirt.
There is a time and place for personal views and politics, one's place of employment is not that place very offensive. I left and did not finish my shopping.

If a white employee was wearing a shirt that said "white father" they would be called out and even be called racist.

A uniforms are worn for a reason and should be enforced, for the public and other employee benefit.

This is not a complaint regarding the quality of Kroger products but a comment on the overall management of your newer store on Perkins Ave. in Sandusky, OH. What follows is the latest example of poor management at this location which includes inadequate staffing at the cash registers and poor customer service. This is unfortunate as this is one of the newer Kroger Superstores and is physically very nice.
I purchased my groceries the evening of May 29th using Kroger's handheld scanner. When I checked out, the system did not give me a receipt. I informed the attendant (Sue) who said she would get the head checkout individual to help me. When she arrived, she told me that the issue was that I had not paid for the groceries. I explained that I had and that my debit card had been approved. She implied I was trying to steal the groceries and told me I would have to prove that I had paid for them because I would have received a receipt if I had embarrassing me in front of the other customers in the area. I was able to do so using my bank app by getting my phone from the car. While I was at my car, the clerk was able to magically find my receipt.
I spoke also with store manager (Julie) who informed me the clerk was just doing her job because people stole groceries from them all the time. Her solution was to keep asking me what I wanted rather than admitting that they had any fault in this situation whatsoever.
I fail to see how accusing me of trying to steal groceries because Kroger's checkout system failed to give me a receipt and telling me it was my responsibility to "prove" I had paid for them makes me a "Valued Kroger Customer."
I ask of nothing in return except that Kroger upper management review the overall management skills and policies at this store and provide some additional education on customer service and resolving conflict.

Hi all i have shopped at kroger's every now and then we all run a cross people who don't konw how to do the job they have and what the common sense asspect of well
i took my son in for (Courtesy Clerk ) because he's 15 and wanted a job for the summer,
and when we ask a produce person is it o.k to go up the stairs to the office she said yes,
well when we got up there was a women and a manager by the name of Horace Rodgers, he said in a nasty voice "Who told you to come up here"and my 15 year old said mom he sounds so rude and ignorant ina low voice and i told him, my son wants a job, no how you doing, no can i help o r anything he was so rude no common sense or friendliness or nothing, this guy needs to fix his attitude all young people are'nt silly like him i exspected more respect and intelligence from him being he is a Assistant Manger i will not be letting my teen work for stupid people like that May 29, 2019
he was suppose to go for and interview well i took my son elsewhere for a job, this happened on May 23, 2019 as a mother i am anger with how i was treated, so Kroger
please discipline this foolish young man !

Josh and Seth are the rudest people we have encountered at the S. Hamilton Rd. branch. They need to be somewhere they do not interaction with customers. They act like they are superior and are extremely difficult with which to deal. We have been going there almost 20 years and dread every time they are there. I went there one time at 8:15 am and they open at 8 am. I was at the drive thru and rang the bell. After 10 minutes they opened the blind and I said "don't you open at 8?" and was told by Josh, "you can't have it your way this isn't Burger King." Another time I was there I guess Seth didn't hear my response to something and he knocked loudly on the glass and said, "you need to talk louder. You see this thick glass here ." Very rude and unprofessional.

Hello My fiancee and I went to Krogers in Paris TN on 5/18/2019 and the person who was in charge of the Department was not there and the employees there kept telling us that she will be back in 20 minutes and that went passed she wasnt there yet there was people lining up waiting on her the female in front of us had Dialysis and I'm 38 weeks pregnant. So my fiancee had went to the fuel center where Derek(employee) was saying she was at and he had waited three minutes before she looked up from her cellular phone and had an attitude when My fiancee had asked when will she be back to the Money Service and she told him that it will be another hour til she gets back to the Money Service and it was at 7:15 so almost time when the department was closing at 9 . In the meantime while he was gone the lady had asked if Derek could text the manager of Money Services and he said that she could take her [censored] somewhere else. There are some rude and impolite employees and I had asked if there was anyone else that knows how to do it and Derek had hatefully said no shes the only one that knows how to do it..

I just want you all to hire people that knows what they are doing and not on their phones Derek was on his cell phone the whole time.

I purchased this soup on 5/21/19 at Waukesha Metro Market, outside of Milwaukee Wisconsin. When I opened it up, it had not ONE noodle in the whole can and only

a very few small peices of chicken. It was basically just broth. How can you call it Chicken Noodle Soup with absolutely NO noodles? I was very hungry that night

and I was looking forward to having that soup! How can you falsify such a thing?

I can't return it because it's opened, and before I call the BBB, I thought I'd let you

know and ask for a credit, not only for the soup, but my trouble and frustration.

Greg Driss

Good afternoon,

I am a supervisor in home care. I assist the veterans. Some are confined to their homes, some have disabilities that will no premit them to stand long. Some choose to stay in the car or van when we assist them with their shopping etc. Today is my second attempt at the Kroger on Covington Hwy/Dekalb Medical to purchase money orders to do my job and assist my clients with paying their bills. First time, I was met with "no one is in customer service today" I said for real? and left. Eventually, we found a Walmart Stonecrest that does and return back on that side of town.

But today, May 19th at 6:00pm it was the same thing. I asked what time do they supposed to close, a cashier at the first register (found out later was the one supposed been at customer service) said "it doesnt matter we have closed customer service for today" I said, I can not get money orders? then while she was talking another lady about three registers down said" she said its not open, no we will not be opening cusotmer service because we need everyone on check out" I aksed her was she the manager, she said she is the front-end supervisor.

I stop going to Kroger for this very reason. Bad attitudes. If I was not helping my client and going where it was convient for him, I would not have step foot in there.
I hope one day that Kroger is replaced by Publix with their friendly caring staff.
I will continue to let as many people know my experience today.

I was also a manager at family dollar and if we say we provide a service we did just that. All our customer needs were met when possible. The proper way the supervisor should have handle that was. Let me get my line down and I will be happy to help you an customer service.

For the past 4 weeks the Bottle Return Room at the Kroger Store in Westland, MI has been unaccessible at the time it's suppose to be open. This is absolutely inexcuseable that personnel cannot get to work on time or show up at all to perform their duties so customers can get their bottle returns processed and continue to do their shopping without the hassle of finding people willing to open up without getting an attitude.

This is May 18, 2019 and yet Management cannot seem to hire people that are resposible to perform job duties assigned. If employees are unable or unwilling to do their job then they should be removed and another hired willing to do the best job they can.

I said all along that by putting the Bottle Reurn Room outside was a horrible decision as I knew these problems were going to arise. It's time to either relocate that room so people aren't inconvenienced anymore or hire better Management to oversee that this situation is addressed properly by either having another associate check to make sure the room is open to the public, or that MANAGEMENT MAKES SURE IT'S OPEN !

My family has shopped at Kroger religiously for years now. Here lately though I have been really discouraged about the quality of your meat. I've had hundreds of dollars of meat ruin way before the use by or freeze by date. Please help me out with this problem that not only am I having but other friends have had the same problem also. I love Kroger but will be buying my meat elsewhere if problems don't get taken care of. Thanks customer# [protected]

Hello, I went to Lowes in my city, and found they have Reserved Parking for Veterans.
I shop at Kingsooper store in Pueblo, CO. at least 5 times a week.
It would be nice if your stores have at least 6 spaces just like handycap in the parking lot. They also offer 10% discount with your I.D. Can Kroger offer this.
Thanks,
Larry Hefty
Retired USAF Vietnam Veteran

Warren, a bagger at West Chester Kroger, was disrespectful and snarky. I was checking out at the Kroger Marketplace in West Chester, Ohio at 10 PM on Monday, April 22. He was rudely asking what kind of onion that I was buying. He said that all he had that came up on his register were sweet onions. He impatiently asked me a couple of times. I thought the guy would know his own product. I answered that it was a sweet onion. He rang it up and threw it down to the end of the checkout lane where a bagger was supposed to be.

Finally, a clerk from the next lane came by and started bagging as Warren continued to check and throw items to her. They were both also talking about the manager on duty.

His behavior, to me, was disrespectful, rude, and inappropriate, to say the least.

If I were his supervisor, I would have written him up or fired him!