Kroger
Reviews and Complaints

Good Mornin,
I live in Streator IL and a couple weeks ago they had some Bubly (carbonated water) on sale for $1.99 when you buy 5 cases, They happen to be out of the flavors I wanted, So I ended up going to Ottawa Il for some other items and stopped by the South side Krogers on McKinley Road, They had a few cases so I picked them up and asked if I could get a rain check for certain flavors, The Office assistant (Melissa) said sure, asked how many I wanted & what Flavors, I told her Mango, Peach & Orange 10 cases of each. I asked If I could use this rain check in Streator if they get the flavors in I was wanting, She said sure, Fast forward a week, The Streator Krogers had gotten in 10 cases of the flavors I wanted, So I went up to the office and made sure the rain check was good for the Streator Krogers since I had gotten the raincheck in Ottawa IL. (Sandy) the office clerk in Streator's Krogers confirmed they would except it, I went home emptied my truck and came back, Filled my cart up with 20 cases of the bubly went up to the office and showed them my rain check and got the response from a different office clerk (Nichole I believe was her name) I can't use that for the that many cases, I can only use it for a total of 5, I stated that The raincheck has Mango, Peach & Orange 10 cases of each hand written on it by Melissa from the Ottawa Krogers, I told her I was just here 20 minutes ago and talked to Sandy and she said it would be fine, I got the response "WE DON'T DO THAT HERE" I was Pissed to say the least but went & put all the Bubly away and left. I called the Ottawa Krogers the following Tuesday and before I drove 34 miles round trip I wanted to make sure they had the flavors I wanted, Once again I talked to Melissa (by phone this time) She said They dont have the flavors I wanted but, the Pepsi driver was there & she would put in the order for 30 cases and would call when they come in, Awesome...
She had called me 3 days later (Friday) & said my Bubly was in and she would save it in the back till I could make it back there. Today (Monday) I just got back from Ottawa's Krogers with my 30 cases of Bubly, I told her the story about Streators Krogers rejecting the raincheck and her response was "Well we Like to make our customers happy" She apologized for the hassle I had at My Streator Krogers and wished me a great day. This is not the 1st incident I have had with my Home town Streator Krogers, I'm not happy at all .. Its a shame that Our Streator Krogers is at least twice the size as the Ottawa Krogers on McKinly Road, and the Ottawa Krogers Were willing to bend over backwards. as Melissa put it "We Like to make our customers happy. Well I'm am happy With Ottawa's Krogers its just a shame that I live 17 miles away from them when I have a Krogers here in Streator that does not try and make the customer happy.
If you would like to discus this further, Feel free [protected] Timothy Novak.
Thanks.

I filled my car up at a Kroger gas station, June 26 on Poplar and Kirby. This is a typical trip for me every week with no problems.
My car started sputtering on June 28 to where it would not start and I had to have the car towed to the Infiniti Car Center.
After 4 different test on the gas, it was determined that I received bad gas in the car. The cost to completely flush my car was 1451.51. The spark plugs had to be replaced also due to corrosion.
I have pictures of the gas test and a complete itemize invoice from the service center.
I'm letting you know this in case other customers have experience the same and hoping you can help me with the cost to clean my car. I'm considering not to buy gas again from Kroger due to this issue and the risk I might have in the future.
I hope I will hear from you about next steps.
Debra.[protected]@nike.com [protected])

July 6th 2019 - cake had an expiration date of July 13th - cake was dry & stale. Not the first time I've had issues with products I buy from Kroger but this is my first complaint. Cost me almost that much in gas to take it back. So I'll suffer the loss. Just won't die Kroger cakes anymore. Kroger used to be a grocer of quality, I bought potatoes beginning to rotten on the inside, ground beef - red on the outside and brown in the middle or and in 3 / 5-pound rolls (when they was selling them) slimy or full fat.

I shop at the Fred Meyers in tumwater.
The Garden Center carries the same repetitious plants every year. They don't add any new plants.
I have done my research when planting adn there are so many plants that grow will in the Northwest and in the shade and they carry very very few ie certain varieties of Bagonias, New Guinea inpatients, regular Impatient's and Pansies.
Can't you get more varieties of plants in the store?
I had to return 6 plants because they weren't growing or flowering.
Now the Bakery.
I live alone and you have very little variety in the bakery for one or two people. You have LARGE packaging. The individual items you have are mostly chocolate cakes. No yellow cake with chocolate frosting, no carrot cake with Philadelphia Cream cheese. You have no fancy deserts like Tiramisu and things like that.
I'd like to see some changes made please.
Thank you
Lorraine Ripley
411 Lee St. SW Apt H4, Tumwater, WA 98501
[protected]

70894 Wyrdwood Drive
Richmond, MI 48062
[protected]
7/2/19

The Kroger Company
1014 Vine Street
Cincinnati, Ohio 45202

Subject: Crushed Brownies

Dear Kroger Associate:
I have purchased a box of brownies called Cosmic Brownies from your grocery store located at 66900 Gratiot Ave. Richmond, MI 48062. The receipt number is CHEC 511.

Unfortunately, on the return trip home, I opened the box of Cosmic Brownies and what was discovered was that most of the brownies were crushed. As a result, I was not able to eat the brownies and had to throw them all away into the trash. I have been purchasing items from your store for the past few years and never ran into such problems. As I do enjoy shopping at your establishment, I would kindly like to ask for a refund for the damaged Cosmic Brownies.

I would be highly grateful if you could investigate the matter and make arrangements for the refund of my purchase at a local customer center. Please contact me at the above address or by phone at [protected]). I look forward to your reply and resolution to the problem. Thank you for your time!

Regards,
Adam Mikolasik

Long white bug in my broccoli. I put broccoli in my salad when I saw that I tore apart a white long bug with legs. Kroger labels the product as "Washed & Ready to eat", when it is not safe to eat at all! This review/picture was written on June 30, before the indicated expiration date (not that it matters). I will have a hard time eating broccoli again.

The Kroger Pharmacy on McGavock Pike in Nashville is totally incompetent On 6/29/19 I called them to make sure my husba4:00nd's and my prescritions were ready for pickup. I was told they were all ready for pickup. My husband went to pick them up. When he got there they tod him that he would need to come back at 4:00. When he went back at 4:00 they still did not have one of my prescriptions. When I called back I was told that this prescription was on back order. This was not conveyed to us either in my phone call or my husband's visit. This is not the first time they've screwed up our prescriptions. I am really tired of the incompetence of their staff. I will never use this pharmacy again.

I am a frequent shopper at this location sebought Yoplaveral times a week. I am becoming very disappointed in the seletion of serveral items. The deli no longer carries Private Selection Low Sodium Turkey or Ham which by the way was the best ham and turkey. I also would buy Yoplat yogurt Orange Creme which is longer on the shelf. We barely get coupons which is also a big help. I like the convience of this Kroger but if things do not change I will have to go shopping elsewhere. They also got rid of the Private Selection thin rye bread. [protected]@gmail.com Cheryl Luepke P.O. Box 401 Appomattox, Va. 24522

June 23rd i was making my weekly groceries at what i thought was my favorite Kroger store, after getting my usual i get in line put my groceries on the counter($140.00) my husband and i reach cashier to pay and my groceries s were not bagged looking over to the next counter the sacker to see if we just wait a minute he will come over to sack ours ...never happen cashier took the next customer and so do the sacker we sacked our own groceries however the cashier sacked the person before us and the customer after us i have never been so disrespected in all my days.. so i asked why didn't she sack or call someone to sack my groceries she had the gall to say she didn't have any bags WHAT THE HELL WAS WE USING! I'VE BEEN GOING TO THIS STORE SINCE 2005 NEVER EVER HAVE I ENCOUNTERED SUCH BAD CUSTOMER SERVICE AT 12620 WOODFOREST STE#200 WITH CASHIER SANDRA I SURELY DID NOT EXPECT TO SACK MY OWN GROCERIES THIS NOT SACK-N-SAVE... BLACK LIVES MATTER

dear customer service rep.,

I am Kroger's customer during 20 years. Recently (in feb. 2019) I applied for special offers on some favorite items you send by mail.
In spite of multiple promises I did not get it up to now. I would be greatly appreciated to you if you start my subscription for Manufacturer Coupons from next month of this year.
Sincerely yours,
Ms. G. Linnik
5118 S. Lincoln Village Dr., Columbus, IN 47203
ph. [protected]

Kroger gets Beyond Meat burgers frozen yet thaws them before making them available to customers. They said that they thaw the burgers for customer safety. I think they do it so they can sell more. If you buy them thawed, you have to use them within a certain time period. If you get them frozen you can keep them frozen until needed. Or use one and freeze one.

have had two absolutely horrible experiences shopping at Kroger and it does not seem to get any better! Last week I found a live fly in a package of Vanilla Loaf Cake I picked up from their Bakery section. Luckily, the nasty fly caught my attention just as I was about to pay for my groceries at self check out. I called over the Attendant and brought it to her attention and her attitude was astonishing! First of all, she did not believe me and had to locate the fly for herself and during the whole time period she was extremely rude! Yes, she took the item off from my list when asked but, she did not apologize or offer to possibly get another package- or anything! When I was leaving, she practically stood in my way and glared at me as I left the store! I am truly perplexed by this attitude, as being the Customer, I was the one that should have been somewhat put out by what could have been a major inconvenience to me, if I had purchased the Vanilla Loaf Cake and got home and then realized there was a stow away in the package!

Friday evening (June 14th) was no better! My son and I stopped in to quickly pick up a few items, when we were singled out and racially profiled! Not only did the employee come over the speaker requesting Security in the section we were shopping in but when we were at self check out, the Attendant raised the volume on the scanner I was at, to the point it was practically shouting at me and half the store for each item I rang up. From what I did notice, this was not done to the person on the other side of me or across from me. So, yes! I do feel that we were singled out, profiled and discriminated against! These actions are not only unnecessary they are deplorable!

Was this treatment, retaliation for the fact that I pointed out a living insect, in one of your products the previous week or was it because my son and I are of biracial descent and were negatively profiled? I am not sure which is worse! Shame on you!

Why did you get rid of the new almond butter snickers it was so good and healthier than the peanut butter snickers. You go and have us try it and now I'm wanting it and it's no longer for purchase! I can't even find it anywhere! It was smoother than the original snickers and it was also much more tastier than the peanut butter snickers! You change the one that is delicious and keep the one that's just mediocre! I can't stand the other ones I want the almond butter snickers back! You also go and make a big bag of peanut butter snickers and do away with the almond butter snickers! I'm so mad it never fails I start liking something and it goes away! They keep the okay kind and get rid of the amazing ones!

The assistant store manager Crystal is very rude and put me down and refused to help me when I needed help at the store in Willis, Texas. She ONLY helped me after she said, "If you take the photo of my badge off of your phone, then I will help you, but not until then." Crystal told me I had to go home with food that gave me an allergic reaction and that it was not Kroger's problem that I had an allergic reaction to food. I put back almonds, got different nuts, but I'm guessing she doesn't know her nuts because she claims I got the same kind of nut, strange. I put a complaint in to corporate, corporate told me they would email a store manager there, and the store manager NEVER contacted me. I ran into him while I was in the store, Derek is just as rude and disrespectful as Crystal, apple doesn't fall far from the tree. He told me I was not telling the whole truth, that Crystal doesn't talk like this, and that he didn't believe me. I have shopped there for almost 9 years, and now I will make sure to tell everyone how rude these two employees were to me, and advise others to not shop there. I see Kroger really doesn't care about their customers, because if they did, if Derek or Crystal did they would treat customers with respect, NOT put them down. I am totally disgusted with these two employees.

On 6/7/19 I went to my Kroger store on Hubbards Lane in Louisville, KY. I went to the meat department to have them cut some meat for me, as they have been doing for decades. I was treated rudely, both by them and a store manager, and the more I thought about it the madder it made me. I decided to write you about it. I get "western style beef ribs" where they cut a piece of chuck roast into strips the size of country style pork ribs. The man who helped me told me "we can't do this anymore. They won't let us. It is for safety reasons." I told him that I wanted to speak to a manager, so they could pass along my comment that one of their customers was unhappy with this. He called a manager who came from somewhere else in the store. This is where I was treated rudely. The meat manager went up to the store manager and started whispering in his ear - right in front of me! They whispered to each other without acknowledging me for minutes. Their expressions were "can you believe this woman?" Then the manager, who knew I was watching them, asked me "so what is going on?" I was 3 feet from them. He knew what was going on. Not once did either of them say "I'm sorry." The store manager should have talked to me first or at the same time as he did the meat manager. They belittled and embarrassed me. And never once said "I'm sorry we don't do this anymore. Is there any other way we can help you?" They never once smiled or acted as if they cared about me as a customer. I'm tempted to get my meat from another store now. Obviously Kroger does not care how their customers are treated.