Kroger
Reviews and Complaints

I was just called a man by your attendant. When I didnt laugh because I'm offended, she became upset and irritated with me. She purposely yelled through the loudspeaker that my card was declined (it wasnt, the next station, Valero was able to run it no problem). I do not appreciate her attitude and would hate to believe this is condoned in your employees.

I used to enjoy shopping at Kroger. There were an adequate number of cashiers and each cashier had a dedicated bagger. Now there are a limited number of cashiers and few baggers, leaving me to work and bag my groceries when I could be checking prices, preparing my money, etc. There's also a push to have people use self checkout lane. For s few items, this is fine, but otherwise it's not. I might as well shop at Aldi or Meijer.

Don't take advantage of people's good nature. Today I witnessed a mother of two and five year old boys trying to bag, pay and watch her children.

Went to pick up some money through Western Union. Gave Shelby my code number and she said there was no money there . I gave it to her a second time and she said it was wrong. So I went home without it and looked it up on computer and showed the money was there since yesterday. When I called she got smart with me and told me I'd have to come back in. I went back again to get it and she acted like she didn't want to give it to me. Was very rude and did not apologize for the inconvenience.

I wanted to contact you regarding the recent news of chronic racism, sexism, and abuse at Koch Foods, a major supplier of chicken for the Kroger brand. My family spends hundreds of dollars weekly at Fred Meyers. We enjoy the selection and convenience. But we cannot support an organization that condones blatant abuse and discrimination. I hope that Fred Meyers will commit to human decency in all its practices and demand the same from its suppliers.

I stood in line for 10 min today my ice cream became soft while waiting there was only one checkout line and plenty of people in the line there was no bag boy to help this poor girl trying to check people out (I bagged my own today ) I ask for the manager it took him a long time to get with me he offered to change my ice cream and take my grocery's out and said he was sorry

On 08/05/19 I went to the Kroger located on 1210 Greenville Avenue in Allen TX 75002. I bought Sweet Peppers Peloponnese. Yesterday I was ready to use then when I checked the expiration day and were expired in March 2018.

This is a very serious mistake and it is not the first time that happens in this location. The So Delicious coconut milk yogurt has the same problem, they are expired sometimes more than one week and they continue being displayed. I talked with several managers about this problem and more than once I put aside the yogurts finding out to my surprise that more than once they were put on display again.

Kroger is responsible of having fresh food, and managers that are on top of this very serious problem

The purchase was done at 3:16 pm, I think the receipt number is 548 513 39 [protected]

Thank you,

My wife and I are loyal and very frequent shoppers at your store here in Byram, Mississippi And so are the rest of my family. My wife and I spend anywhere between 200 to $500 a week in your store Every week. The 1st incident was a couple of months ago when my wife was Buying groceries and this time she was short of money and had to put a few things back and the manager told her that if she comes in the store again and gets in line and has to put things back that he would call the law on Her I thought that maybe she was exaggerating a little bit, but tonight at 10:30 she was in the store again and the same woman at self checkout cussed called my wife a lieer and publically humiliated my wife in public to the point my wife was squalin her eyes out when she came out the store my wife scanned every single item you can check the footage on camera the same woman belatedly told my wife she was a damn lie in public .I myself was in ther a few weeks ago and the same woman was there and all the registers was full she came to mine and my wifes register and started going three out bags and stayed we didn't ring all of the drinks up and we did we had words and I left to keep conflict down and tonite was last straw my wife nor I have ever stole or not played for anything in this store in our life I don't know what this woman and manager have against us but it has just become a league matter as far as I'm concerned we pay for everything we get never caused trouble I want something done right now and I will be contacting a lawyer within 24 hours of I have not heard back thank you for your time.

Metal ring frozen to my chicken! I purchased frozen chicken breast about a week ago, and just opened it. I took a frozen chicken breast out of the bag to cook and there was a metal ring frozen to the chicken. I'm lucky I even saw it before I cooked it! I had to let the chicken thaw to get the ring off. I'm so disgusted, I threw the whole bag away. I will never buy kroger frozen chicken again, and maybe not anything frozen by kroger again.

I have been a regular customer of Kroger for 6 years. I have had numerous issues with the staff, problems with digital coupons not coming off my receipts, rude employees, incompetent managers, etc. Today, I am writing to you about a very unpleasant experience I had with an employee at the Customer Service desk yesterday evening. My husband came home from shopping and realized that an item (juice) that he paid for was not put in his cart. The store policy is when that happens to call the store so they can make a note with your name on it so it has been recorded when you come back to get the item with your receipt. I followed the normal protocol and called the Kroger customer desk around 7:30 p.m. I told him the juice had not been put in our cart and asked him to make a note about it with our name on it and we would stop by the following day to pick it up. I also mentioned that they were to put a raincheck for private selection cheesecake (4.99) in the grocery bag but after checking all bags, it was not there-I asked him to notate that as well because it was the last day of the sale and to make sure he noted this as well because they don't give rainchecks once the sale is over. The boy I spoke with was extremely rude, argumentative and sarcastic and refused to make note of the juice and raincheck. Before he hung up on me, I asked for his name and he said it was "George". I immediately called back to speak to a manager about how this employee treated me and I was very upset and felt very disrespected. The phone rang over 25-30 times before a young lady answered and I asked to speak to a manager; she stated there were no managers or assistant managers in the store and they leave around 5 p.m. I told her what just happened during my phone call with "George" and asked if he was still at the customer service desk. She was being very evasive, unhelpful and avoided giving me straight answers. I asked again if there was an employee answering the phones by the name of George and there was a long pause, so long that I asked her why she couldn't answer a simple question. She said she was sorry but she didn't usually answer phones; again I asked if there was an employee named "George" and she reluctantly said yes, there is an employee by that name that is answering phones at the customer service desk. She said I could call back the next day when a manager is in the store and talk to him about my upsetting experience with one of your employees. As it turns out when my husband went in today, with his receipt, to get the juice that had not been placed in the cart (this happens on a regular basis, purchased items not being placed in cart by employees), - the employee that was working at customer service (Laura, who is a very unpleasant employee to deal with!) asked for the receipt to prove the juice had been paid for and asked if we had called last night to notify customer service it had not been placed in the cart and who we spoke with. My husband said yes, my wife called and the person's name is on the back of the receipt. She rudely said we have no employees by the name of "George" inferring we were lying about calling. Apparently, the employee I spoke with last night gave me a false name, which doesn't surprise me considering the negative history of this particular Kroger. She finally agreed to give him the juice as if she was doing us some great favor. I will tell you that if there were any other grocery store in our little town, I would shop there instead in a heartbeat! There is always some kind of problem when we shop there, whether it's a problem with our receipt, items are routinely out of stock or "their store doesn't carry an item", rude employees, difficulty in finding someone when you need help... This particular store location is one of the worst places I have ever shopped and if I had any other choices, again, I would not give Kroger my business ever again! I believe the employees and the managers need to be retrained to better serve your customers or hire better staff members.

He is a very rude manager. I am/was a customer until I noticed him being rude to his employees. Always talking down on them. They all were working, so I am not sure of the problem..also asked him a few times where a certain item was and he said he was to busy to help and to find someone else who could help me. I stood there speechless. I thought customers come first in a store but I guess wrong. I know I would not want to be an employee that had [protected] for a manager. I hope I am complaining in the right spot because something needs to be done about him. I have never complained about a store in my life until now. Not store, just manager. The store itself is great. But the manager is just very unfriendly and very unprofessional.

I live in Michigan and my local Kroger's is stocked by your employees and 3 times in the last 8 months I went to this store on the weekend in Lambertville Mi. and there were no cases of Budweiser. The most recent time I went on Saturday and on Sunday and I went again today and still there were no cases of Budweiser . Maybe their territory is too big but this market is big also and I think should be visited more frequently. I can buy my Bud at other locations but I buy my groceries here also plus I thought that you'd appreciate this information. John Klem a Bud man. [protected]@gmail.com 419/343/2003. 7316 Crabb Rd. Temperance Mi. 48182.

On July 26, 2019, at 9:15 pm, I visited the deli looking to purchase a loaf of Italian bread. There was none. Went there again on July 27 at 8:15 pm- still no Italian bread in the deli.
On July 27, 2019 @ 8:00 pm CST, I visited the above store. The posted deli hours state the deli is open until 9:00 pm. At 8:23 pm, the lights were off. I asked the attendant if I could purchase deli meat and was advised "No, I have already started spraying chemical" Please :stay open until the posted hours OR change the sign.

In addition the seafood counter was closed.

The same night at 8:35 pm, there was only one cashier with people waiting in line four people deep and the self check area was "standing room only with all registers occupied with customer's waiting" The manager walked up front, saw the lines and walked away toward the deli.

Please help this store! We, your customers deserve better.

Visit REF# 02727Z Visit TC# 09FEE391851FD658

How can you run a bakery without a proper staff? Delhi Kroger tries. I went there on a Friday at 5pm and there was no staff. I waited and after 5 minutes asked the deli if they could help. No such luck. The bakery person was on break and would be back in 10 minutes. I stupidly waited and a worker showed up. He didn't work in the bakery, he also needed the bakery staff, but politely told me the bakery staff would be back in 10 minutes. So after waiting 25 minutes for the staff. They were finally back. When I asked her to help me find something. I was pointed to the freezer and told to look myself. And when I asked them to personalize the cake they couldn't GREAT! Definitely worth the wait, NOT.

I went to the check out to talk to the manager to explain my frustration with no staff in the bakery and I was told "I can only schedule so many hours'...basically kroger wants your business without having to staff the job.

Unfortunately I waited while the other 4 people who needed help just walked away.

Don't shop Kroger especially the bakery in Delhi, Cincinnati, Ohio

Went to 3 different Krogers, They all 3 use different polices concerning coupons.Need to train cashier to understand the policy before insulting the customer.When you follow all instructions in coupon and still says its wrong that you can only use 1 coupon on 1 side of paper is wrong .if there are different codes they can be used with whatever number it states that can be used. There is these booklet with different items and different coupons and cashier says 1 coupon to a page .Really ! I have all receipts to these stores, no wonder no one can balance on these sells of 5 off 5 cause thats the way they do it and to top it off your management are not in accordance, its all so crazy. First 2 Krogers were in League city, Tx, other 1 was in Rosenburg, Tx