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Kwik Trip
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Kwik Trip Complaints 159

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J
5:19 am EDT
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She yells at me tells about my EBT card in front of customers even when my baby is with refuses to let me use my card cause it don't swipe. This is the 4th time I've dealt with her. Every single time was horrible. I've left this store crying twice. I'm glad that you guys try to make it totally inconvenient for me. I have my card I know my number by heart...

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J
7:11 pm EDT

Kwik Trip Unmasked customers/rude, uninformed associate

On 3/15/21 at ~6:00 pm, I went into the Sheboygan Falls store to pay for gas & purchase ice. The door signs assert masks are required, yet there were 2 customers w/o them. I complained. A male associate curtly informed me that masking is not a law & cannot be enforced — &, of course, freedom! FYI, no one is free to put my life at risk. SMH

Desired outcome: CEO should read “Excellence Now: Extreme Humanism” by Tom Peters

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N
8:48 am EST
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Kwik Trip wrangler cigars as well as your policy for dealing with complaints

Iv been smoking wrangler cigars since 2010 and didnt have any issues until mid summer 2020. i dont know if they got a new machine or what but it packed the cigars so tight that you could not get air flow through them. i thought it would get better so i kept getting them(its Feb, 19th, 2021 now) and they did not. i tried to loosen them up but that would rip the paper most of the time, and the times it didnt it made it burs so unevenly that the bottom could be burnt half way down while the top is hardly singed. i have tried to contact the company and they refuse to even respond and kwik trips solution when i contacted them was to try and throw money at me and say "its probably a one off" even though its been going on since mid summer 2020 and i told them that. why just give the money back when its going to get wasted because they refuse to acknowledge the problem so it would just keep happening. i would just switch and be done with it but im not able to afford anything more expensive that would last check to check and the only other brand i know they have for sure is extremely harsh on the throat. this leaves me feeling like kwik trip dont care as long as they get there money and that is just plain bad business to alienate your costumer base like that.

Desired outcome: For kwik trip to change there policies and to train there problems department to actually track down and attempt to solve the issue instead of just shoving it off and trying to throw money at the person.

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boomba
US
Jul 29, 2021 4:25 pm EDT

i think this is an issue you need to bring up with Wranglers. kwik trip is not packing those cigars they have absolutely no part in the make of them so, it’s not kwik trips fault.

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B
7:57 am EST

Kwik Trip The diesel pumps and area

Your store diesel are at exit 97 fond du lac os disgusting and is a big safety/fire risk waiting to happen, I am a trucker and often refuel at this location and have had enough of this, the pumps (all) are filthy from top to bottom, the pump handles all leak sou you always get fuel on your hands and floor, they also never print receipts, the ground is soiled with diesel, food coffee and who know what else. The pumps and ground do not get cleaned or serviced. Every time I get into my truck, my truck is contaminated with diesel and s#%t from under my boots. This place is a fire hazard and safety hazard as the floors are soiled with diesel and stuff making is very slippery. I bet if a fire safety marshal was to inspect this place they would close it down! I request you go there and see for yourself and do something about it!

Desired outcome: Clean pumps, service them, stop pump handles leaking, clean floor and pumps regularly

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Quill99
waukesha, US
Feb 18, 2021 9:26 am EST

Deasel? What is dease?
OH! You meant "diesel!"
This is extremely difficult to read through or even take seriously due to the terrible spelling and grammar. In the future, I'd collect your thoughts and edit your submissions if you want to be taken seriously.

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D
11:58 am EST

Kwik Trip Icy parking lot

Went to Kwik Trip in Rockford Mn and and slid into posts by front door and bent front bumper and other misc items
Manager was good about it and wrote a accident report.
Had to call corporate office after waiting 4 days
Talked to Renee in Risk Management and she said there was icy conditions but because nobody else had a problem that day they would not cover cost of damage

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B
7:04 pm EST
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I was at the location in Worthington, MN this evening and when I entered the store I saw an employee without a shield or mask on. The name on her badge was Ruth. I don't appreciate going into a business where the sign on the door states mandated for mask and the employee isn't wearing one. It is her right to do so, but it's also my right to be safe shopping...

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D
9:06 am EST
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I have been to this store on many occasions to find the same employee not wearing a mask while waiting on customers at the cash register. Signs clearly state masks must be worn. I was told she cannot wear a mask. I stated she could wear a face shield. Contacted Kwik Trip and told some of these issues are worked out with HR. I would suggest avoiding this Kwik Trip during the time that Covid runs rampant in the state of MN.

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10:05 pm EST
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Racist behavior from the Kwik Trip cashiers towards minorities at your Store# 175 located in Appleton Wisconsin. If you are a minority trying to pay for an item or for gas, they quickly close their register and let you hanging, sometimes for about a minute. That behavior is rude and unacceptable. At least not in 2020. You guys can do better. Not expecting...

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J
1:00 pm EDT
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Kwik Trip Will provide service to customers without face masks on.

I was at the Kwiktrip store located at 1355 85th Ave, Blaine, MN this Tuesday (09.15.2020) and in the brief period of time I was in the store at least 3 people entered without face masks on. When I challenged one of them I was told "Kwiktrip doesn't care if I don't wear a mask". When I talked to the manager I was informed that company policy is to not deny service to those who do not wear a mask. I called corporate immediately after leaving the store and explained my concern. I was promised that someone from management would get back to me - has NOT happened.

Somehow the word needs to get out regarding Kwiktrip's true position regarding wearing of masks! There is a poster on the entry doors and inside the store but obviously their true position is becoming known and that's dangerous. If you wish further details please don't hesitate to call me at: 612.812.1130. Thank you, Joe Voels

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M
6:26 pm EDT

Kwik Trip Customer service store

Good Afternoon, I visited my local store as I always do. I'm crippled and I bought a view thing's plus got fifty dollars worth the gas. I wanted a piece of pizza and they only had pepperoni and I can't eat that anyway I asked the gal behind the counter if I could get a slice of sausage she looked at me and said just a slice and I said yes. She replied well I guess they could make one. Anyway I paid for my items and took them out of my truck I asked her if someone could bring it out to my truck in front of the store. It's hard for me to walk because I don't have a knee cap, I waited twenty five minutes for a slice of pizza so I called inside and she said it's in the warmer. Finally a nice gentleman by the name of Joe came to my truck with the pizza. This gal didn't care about her job or crippled people. I never had a issue in this store until today. I can take my business someplace else that is for sure. I worked in this kind of store for twenty years and treated everyone with respect. Store # 1019 Register # 4 Ticket # 1588495 Time 2:37
The store was not busy. Thank You
Sincerely, Marcia Stolski
[protected]@hotmail.com
[protected]
Feel free to call me.

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2:18 am EDT
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He was very rude and kept complaining about the items I was getting and when I would try to make small talk he just kept making rude comments about my children I had enough of that so I asked what the total was he got mad and just yelled at me to look at card reader machine my poor children had to see that angry teenager yell at me that is not appropriate.

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7:56 pm EDT
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I was a coworker at store 280 good attendances went way and beyond my duties good employee.kimberly from corp came in had a few words exchange about a couple of liters of pop that was in the middle of a platform. She ask if I did that, I told her no, her replay was are u saying our drivers did this she ask 2 times my replay was I don't know probably but I...

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A
4:11 am EDT

Kwik Trip Sanitation

On multiple occasions a person in the food department was caught not wearing gloves while preparing bakery. All three offenses happened within a year. She didnt wear them moving donuts from one tray to another, didnt wear them while frosting the donuts, along with a 3rd occasion. But he/she still employed at the store in the kitchen. Multiple employees go into the kitchen without a hairnet including leaders while food is being prepared. It is disgusting.

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5:25 am EDT
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Kwik Trip Coffee cups

Date, every day since you changed the coffee cups from foam to paper.

The new coffee cups all leak where the overlap seam is on the top of the cup. The lids fit bad and every single cup i have purchased since you have switched over has leaked in my car and on my clothing.

It was the single worse mistake Kwik Trip has made.

Otherwise i absolutely love you stores and it is my primary got to for everything but i will never buy coffee from there again.

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M
4:24 pm EST
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Got gas Sunday night, put my debit card in said payment kwik trip $102 and still took out payment for gas I put In that was $15 no refund on my account and the location I went to said contact u today. So please look up.my name and get the money back on my card asap .molly jorgenson and chime Visa debit card was used phone number I can be reached at is [protected] thank you

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M
12:54 am EST
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I stop often and buy pizza. Not enough topping options so I asked once about adding toppings. They did and used the extra toppings charge at the register. Not a problem. Tonight I was told that they are not supposed to and the woman in the kitchen refused. Why is there a charge at the register if it is not an option, and why wouldn't it be? I spend upward...

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9:52 pm EST
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I heated up 4 packages of the taco meat in a crock pot. Everyone who ate it is now throwing up. 3 people total. I have bought this meat several times before with no issues. I kept the packages for when someone calls for the information. My phone number is [protected]. I am also going to call store #403 and let them know what happened just in case I don't get a response from this.

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M
6:02 pm EST
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It is 4:52 in tomah WI and the north station. When driver T 3939 crossed in front of us with out signaling as he turned into the station. Almost causing a crash. Please fix this problem before someone gets hurt. I would hate for the negligent actions of your driver to end a person or child's life. Then that would be a tragedy that could of been easily avoided.

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Q
10:15 pm EST
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I stop at this store frequently, on this one day I was particularly madden by the filthy condition of the store. Soup spilled and dried of the counter between the tornadoes and the hot dogs, three of the napkin dispenser that I tried were empty. The dispenser for the coffee cup lids was empty. There was a role of toilet paper by the front register. Spilled...

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6:19 pm EST
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Kwik Trip your policy on drunk drivers coming in your store. / car washes

I have two complaints first complaint. I work nights traveling back from Wisconsin dells back to Madison sometimes it was late nights and there was nothing left to eat so I stopped at Kuik Trip. I entered the store and asked the staff when the donuts would be out because I knew they brought fresh donuts in the morning hours. So I meandered around the store waiting for the donuts to come out. Because of my meandering around the store the employee thought that I was drunk. She had no probable cause to think that.I suspect your policy of rewarding people for turning in drunk drivers was going to give her a bonus and that's what she was working off of. shortly after getting my donut I want outside to my car and a police officer approached me. I told him the story that I just told above. the officer that time stated that this isn't the first time that this KuikTrip has done something like that and he was going to go in and have a talk with her. still I felt profiled I felt like I didn't want to ever go back to that place because of that reason. There really should be some training to identify people that are drunk if you're truly are trying to stop drunk driving and being a part of the solution this isn't helping. You're creating a long line of snitchesfor the sole purpose of getting money anybody that resembles that they've had a beer they're calling on.

Second complaint
I went fill my car up and bought a car wash. By the time I got to the carwash that day it was full to the brim I didn't feel like waiting so I thought I'd save the ticket and come back later. I went about a month later and the receipt was faded and what the shop owner or manager did was gave me another free car wash. Again the line was extremely long and I put it back in my wallet thinking that I could come back. I wasn't informed that they're only good for a month.
I came back and tried my code and it didn't work I went in to talk to the person on the inside and they said they couldn't do anything about it even though I had the original receipt which you could not read because of the fading and I handwritten the date on there the one I came in the code was written by the customer service rep on the receipt that I had you could tell it was two different writings. Anyways I just wasted money on a car wash I'll never get. the representatives on the inside saying for some reason it's offline and they won't allow me to produce a ticket. I asked him what he meant by being offline he says the car washes are down. Well I told him the car washes are running there's cars going through there right now. He says I don't know what's going on with the system but I cannot assure you a car wash not much I can do except for walk away shaking my head. Truly disappointing ☹️
I hope you change your policy on 30 days on the car wash it really is not enough time specially with when everybody tries to go and wash the car on the same day .
Sincerely Shawn Dugan

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About Kwik Trip

Screenshot Kwik Trip
Kwik Trip is a convenience store chain offering a variety of products and services. They provide fresh food options such as sandwiches and baked goods, alongside a selection of grocery items. Fuel services are available, with some locations offering car washes. Kwik Trip also has an in-store rewards program for regular customers.
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4. Detailing the Experience:
- Provide detailed information about your experience with Kwik Trip.
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Overview of Kwik Trip complaint handling

Kwik Trip reviews first appeared on Complaints Board on Feb 7, 2011. The latest review A Convenient Stop for Quick Errands was posted on May 22, 2024. The latest complaint customer service was resolved on Nov 26, 2018. Kwik Trip has an average consumer rating of 1 stars from 160 reviews. Kwik Trip has resolved 2 complaints.
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  1. Kwik Trip Contacts

  2. Kwik Trip phone numbers
    +1 (608) 781-8988
    +1 (608) 781-8988
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    +1 (800) 505-5157
    +1 (800) 505-5157
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    +1 (800) 305-6666
    +1 (800) 305-6666
    Click up if you have successfully reached Kwik Trip by calling +1 (800) 305-6666 phone number 0 0 users reported that they have successfully reached Kwik Trip by calling +1 (800) 305-6666 phone number Click down if you have unsuccessfully reached Kwik Trip by calling +1 (800) 305-6666 phone number 0 0 users reported that they have UNsuccessfully reached Kwik Trip by calling +1 (800) 305-6666 phone number
    More phone numbers
  3. Kwik Trip emails
  4. Kwik Trip address
    1626 Oak Street P.O. Box 2107, La Crosse, Wisconsin, 54602-2107, United States
  5. Kwik Trip social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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