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1.0 1 Review 159 Complaints
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Kwik Trip Complaints 159

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S
8:36 am EST
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Employee has a code for when a person she feels is good looking and enters the store, has announced this over the pa system (example: there is a customer entering that has nice shoes!) So then all other employees pay attention to whom is entering the store. Also employee personal life overflows to store, has several profiles on dating/hookup sites and make...

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J
1:09 am EDT
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The service at this kwik trip during the day is amazing, they're friendly and as efficient as anywhere during the day. The evening staff is an entirely different story. I came in around 9 o'clock tonight to grab a 2 liter of coke. The staff, two of them I could see, completely ignored my presence as a customer in the store. One of them, I could see wa...

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C
10:24 pm EDT
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We stopped for coffee on October 5th on our way out of town. As we were getting our coffee there was a man there telling us about how awful the new cups and lids were. He was right. I asked the woman in the coffee area about this while I was looking for the sleeves used to protect hands from the hot coffee cup. There weren't any. She said she had had many...

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9:32 pm EDT
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Kwik Trip fees

You people charge me an extra dollar every time I use my card at the counter. It goes back on in 24+ hours after you've earned interest on the millions, perhaps tens of millions you collected in that same period.

I used your "free" ATM tonight and as it has always done, you charged me $22 to take out $20.

This IS A FEE because despite the fact that you return the funds, YOU still have MY MONEY tonight.

And don't feed me some [censored] about my financial institution... You've done the exact same thing across FOUR DIFFERENT CARDS I've used at your bunko stores.

Deception makes me angry. [censored] you. I'll go get my cash elsewhere either for free or for a fee even if I have to get gas at one of your pigmarts because it's the closest etc.

Any place of business I deal with is either honest and up front or they get this from me... you're not the first and you won't be the last.

And your smirky little cashier can kiss my dick too.

I'll be telling anyone who'll listen about this.

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11:45 am EDT
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Kwik Trip cheese burger

Stopped by kwik trip on cardinal lane in Howard wisconsin. Found multiple hairs in my burger. Unfortunately I had All ready bit into it. I work in the food industry myself and noticed some employees dont properly wear there hairnets and no arm sleeves are worn either. Needless to say I will NOT be going back there. I do enjoy your company and would like to continue shopping and buying gas there. Just wanted to address this as I would hope someone would if I made this mistake

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9:35 am EDT

Kwik Trip new coffee lids

You guys have new coffee cups and lids. The cups seem nice and more environmentally friendly than the styrofoam cups but these new lids are horrible! Half the time they dont stay on correctly and if I go over any bumps on my way to work coffee always leaks everywhere because it doesn't seal like old lids. Love your coffee but getting to the point that it's not worth dealing with these cups every morning. Hope you guys make some much need improvements with these lids. Thanks

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WowFonduLac
US
Dec 18, 2019 11:33 pm EST

Can anybody else who had problems with the cups or the lids post it. Todays date 12/18/2019

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K
KwikTrip Former Customer
US
Nov 03, 2019 11:57 am EST

The new lids/cups are HORRIBLE. The lid popped off from the pressure of lifting it, and spilled hot tea all over my wife's hand. I am surprised there is not a lawsuit yet. When telling a Kwik Trip employee, she just replied "Yea, everyone is complaining about these"

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DietCokeofEvil
US
Nov 02, 2019 9:09 am EDT

I don't think the new cups retain heat as well. I got my cappuccino at 7:10 and at 8 it is already cold. Since I often pick up my drink before my 20 minute drive to work, it's used to be still too hot to drink when I got in- so it travelled well. Now, with the new cups, I may as well not bother. It's cold before I can even enjoy it. I know I can get a travel mug, which I may do now that the cups no longer retain heat.

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11:05 am EDT
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I bought a muffin at Kwik Trip #398 (on Brackett Ave in Eau Claire) this morning (Sept 25, 2019) and after leaving found that it had multiple long hairs in it. There need to be better health and safety regulations if I can find 5 long hairs in one muffin... Haven't had this problem before but would hope for a refund or some sort of resolution on this.

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J
7:21 am EDT

Kwik Trip breakfast quick serve

I have had at least 4 incidents from Portage to Deforest and today in Sun Prairie that there was not a good option for a breakfast sandwich. This is disappointing as I have found going to KT in the am a great option. One day I made two attempts one in Deforest and then again in Sun Prairie to get a breakfast sandwich but both places did not have it available. I think that this type of service makes people want to stop or not. JR

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12:57 am EDT
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Kwik Trip employee

2 employees from the night shift. One person taner was being threatening a disabled adult. and another person is a female, slammed a door at my client, They need to get people that have great customer service and they need to be nicer to people. I'm sick and tired of this. If these people don't get fired I will take this to court and I will sue. I am so fearious of this

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3:10 pm EDT

Kwik Trip service and hot food options

I visited the Marshall WI Kwik Trip during the lunch hour and noticed the lack of service. I picked out the cheese sticks and I get cheese sauce to go with them, but the cheese sauce machine was completely empty. This was at 12:15 in the afternoon. There were 4 cashiers standing/leaning behind the register and having a general conversation that really didn't seem to care about what was going on throughout the store. There were a few employees in back, i'm guessing to prepare food, but the lack of hot food options that were available during the lunch hour was pretty disappointing. I usually have good experiences at Kwik Trip, so i'm hoping today was just an off day.

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5:59 pm EDT
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While on my way to work at 5:40am on 8/19/19, I stopped at the Lewiston, Mn location for a cup of coffee and some breakfast. I noticed a large amount of flies around the coffee. I understand that summer brings about flies, but the size of swarm was disgusting and as someone who studies Food Science, I am well aware of the diseases that flies can spread. I...

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A
9:55 pm EDT

Kwik Trip plastic bags

I tend to go to kwick Trip often. Climate change and my environment is an issue that I really care about. I'm disappointed in our leaders for not creating better change, so I feel it is up to businesses themselves. I tend to see alot of kwicktrip's plastic bags around outside. I know that not everyone else is educated enough on this topic so not everyone knows or cares. So they litter or bags get swept up by wind. I think it would be really wonderful to see my local kwicktrips switching to biodegradable bags and taking the environment into consideration. Don't be part of the problem, find a good solution.

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rj linday
US
Apr 25, 2020 12:16 am EDT

Staff and store I saw a male worker use the mens room the staff is very rude like that act u need us we do not need you kt not like they used to be I will not shop there I will go bp down the street

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S
7:18 pm EDT

Kwik Trip service

Issues with Kellogg mn Kwik trip on two occasions recently. My son who is disabled lost a $10 bill there. We renters the store within 5 minutes and there are no customers there. Cashier walking around with $10 bill in her hand but claims no one turned one in. A bit fishy. Then last night my son was there asking prices. He asked for an item older lady there quoted him price of. She laughed at him and treated him like he was incompetent when she'd quoted him the wrong price. In general I love Kwik trips and frequent them at least twice a day. Kellogg mn won't see my business in the future. Laughing at customers and making fun of disabled people or really anyone is just very unprofessional and immature. Hope these ladies get fired!

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4:07 pm EDT
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Kwik Trip sexual harassment/managers blowing down customers

Employee dressed in spenders and has full beard, mustache, for the 2nf time come in my direct (almost touching) while I was getting a smoothie on Thursday about 8 pm hour. Prior, I was at the sunglasses case & he walked by while I had get out the way before he touched my rear. This is sexual harassment. Talked to Brittany. She didn't help. I was informed she too pushes customers with equipment such as while installing the smoothie machines. This is Big problem at Isanti store. Needs to Change! No man or women should be getting that close to move their close with wide or equipment. I'm considering reporting outside if KT.

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11:09 am EDT
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When I opened the door to exit the store, a chain that was hanging down struck me in the left eye. I believe the chain was hung to keep the door swinging open if the wind catches it. It is a safety hazard. The more I thought about it, if I was a couple inches taller it could've hit me in the mouth a chipped a tooth. I stopped back at the store to let the...

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11:25 am EDT

Kwik Trip credit card

Talked to multiple people got different responses, none were the same. Had to call multiple times. Called back, still received a rude operator. Answered none of my questions and I called a total of 4 times. Was told the card would take 3 weeks, it's almost hitting 5 weeks, still no answer. Want to just cancel kwik trip altogether for the apparent lack of concern for their costumers. RUDE.

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6:23 pm EDT
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Store 134 Register #1 Ticket 3506383 Date: 8/1/2019 Time: 2:20:10 pm I had an issue with a young man who was extremely rude and cause me to be irritated. I requested a manger and this gentleman was extremely helpful as this matter was about the 15% discount that was available during the month of July but I was unable to remember and the cashier was not...

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6:04 pm EDT

Kwik Trip nicotine /e cigs

I went into kwik trip and asked them a specific questions about thier ecig pens and got 2 of them. Got home and opened one and it's the wrong thing. They have a policy of you can't return nicotine products . Well the one package isn't even open and they were wrong and it's only the power bank and not the cartridge. So I have to just keep something that I can't use that isn't open because of thier mistake. What happen to customer is always right and customer satisfaction. I'll take my business to the corner gas station for now on. I'm not pleased at all

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11:12 am EDT

Kwik Trip poor customer service

7/18/19 stopped in to get a breakfast burger, non were out in the "hot" section so I went to the side of the counter were I saw a girl named Paige that was standing at the register scanning items. No customers were in the line of her at the register so I asked Paige if somebody could make a breakfast burger please? She looked at me in a look of irritation and replied- will take 5 mins. I said sure. She stood there and finished scanning the items. Then she walked off to the back. (Isn't communication the reason why they wear headgear? What a waste of company monies.) About 4 minutes later Paige comes to the hot section with a tray of other foods to put out. About 2 min after that, Paige comes back up with another tray of food. I asked her how much longer? she didn't even look at me and walked off and said not much longer. About 3 min later a guy comes up with my ordered sandwhich and hands it to me.

Guess people should go elsewhere to spend their money instead.

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6:15 pm EDT

Kwik Trip cashier was nasty and racist

went in your store june 13, on vacation casher was so rule i fell threat no black people work in your store i went to 3 no black people workin 3 of your store, and get treated in that way, make me think the store is racist not good they talk to me anyold way that a no, no respect, violating constitutional rights, black people, am very sure u have interviews but i no yall say they do not qualified so yall tell the people somethang like, , we ganna go with someone else, or the position been feld, but u got for hire signs on your doors not from dulth, mn or superio livin ky will not b back will makin complain at the BBBok sad sad sad

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About Kwik Trip

Screenshot Kwik Trip
Kwik Trip is a convenience store chain offering a variety of products and services. They provide fresh food options such as sandwiches and baked goods, alongside a selection of grocery items. Fuel services are available, with some locations offering car washes. Kwik Trip also has an in-store rewards program for regular customers.
How to file a complaint about Kwik Trip?

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3. Writing the Title:
- Summarize the main issue you have with Kwik Trip in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kwik Trip.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
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5. Attaching Supporting Documents:
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Ensure you follow these steps carefully to effectively file a complaint against Kwik Trip.

Overview of Kwik Trip complaint handling

Kwik Trip reviews first appeared on Complaints Board on Feb 7, 2011. The latest review A Convenient Stop for Quick Errands was posted on May 22, 2024. The latest complaint customer service was resolved on Nov 26, 2018. Kwik Trip has an average consumer rating of 1 stars from 160 reviews. Kwik Trip has resolved 2 complaints.
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  1. Kwik Trip Contacts

  2. Kwik Trip phone numbers
    +1 (608) 781-8988
    +1 (608) 781-8988
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    +1 (800) 505-5157
    +1 (800) 505-5157
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    +1 (800) 305-6666
    +1 (800) 305-6666
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  3. Kwik Trip emails
  4. Kwik Trip address
    1626 Oak Street P.O. Box 2107, La Crosse, Wisconsin, 54602-2107, United States
  5. Kwik Trip social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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