LA Fitness International’s earns a 2.7-star rating from 404 reviews, showing that the majority of gym-goers are somewhat satisfied with fitness experience.
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shabby ethical practice
Background ~ My brother and I are survivors from the “Results” to “Sports Connection” to “Bally Total Fitness” rollovers from the late seventies til 2011. The latest had blown away our lifetime membership guaranteed rate which just escalated with every renewal cycle. Our membership status is “Premier Plus Bally’s Total Fitness” with all the associated...
Read full review of LA Fitness Internationalpoor quality
I have belonged the la fitness (240 wilmont rd. Tucson, AZ) for several years. Today- the facility was as usual dirty. Many of the lockers have broken lock attachments. Floors and general area is unkempt. The pool is a disgrace. The water is very cloudy and has "things" floating. The walls and floor of the pool need scrubing.Showers have hair in the drain...
Read full review of LA Fitness Internationalunsanitary
I arrived this morning 12/11/2011 at 8:10 AM, went to the locker and saw that all the trash cans were overflowing and that there was debris all throughout the locker room. More then obvious that there hasn't been any janitorial service for a few days. Now, I have trained at 5 other LA locations during the past 7 years. All of them have been as clean as can be expected for high usage entities. Can someone please tell me, why a million dollar facility, barely 6 months old has been allowed to deteriorate to such substandard condition ?
The locker room, bathrooms, sinks, showers, pool & hot tub all need to be attended to several times a day. If not, every person who goes in there is at risk to come in contact with any number diseases.
Numerous members took cell phone pics and stated they were going to send them to corporate. Hope that helps.
To me, The club manager or operations manager is to blame for this problem, in that it is his/her responsibility to ensure that there
are no health or safety issues. We as members have an expectation of same.
Time will tell.
@ Chowderhead,
I apologize for not answering your comment first. The only staff I saw, was the girl at the desk. I know she had been advised, frequently. On my way out, I did see a zombie drone male wearing a dark blue LA shirt walking around . My gut instinct told me I would have more success talking to a door knob, then wasting my time speaking to him. I just go there to exercise, shower & leave. The less I talk or see those a$$holes, the better off I am.
Returned to the club on Tues. morning. I have no idea if all the complaining e mails and pics sent to corporate were the reason I observed male & female janitorial service being provided. The club looked good, the way it should be everyday. Of course I received no reply from corporate, nor, was I expecting any. Going to beat a dead horse with this next comment The only form of customer service which is in their vocabulary is 'none'..
false information (lies)
I a member of both Bally's & LA, only due to work travel. When this club first opened I went in and acted like I knew nothing. The zombie at the front desk called 'El Dopeo' over to 'assist' me. I was really impressed that they were able to have it look like the seven other LA's that I have been to. Actually LA's that I have been to all have a lot of equipment. So, after the walk thru, back to dopey's desk for the sales pitch. He asked for my driver's license, I said no, I only have to show that to the police. The first lie; there is a sign up fee, there may may be, but don't fall for that. Next lie, electronic fund transfer only, because this is a new club. Not true. Many membership options, without the 'etf'. Next lie, We only have highly skilled & certified trainers. I said, oh, you mean the guy over there eating a kit kat bar, while counting reps for a client. I said thanks, but no thanks. BTW, the phone number I gave him was dial a prayer.
The management team has been changed three times since my first visit. Which was only about six months ago.
In that LA bought Bally's and closed a few of Bally's clubs (mine), the LA staff thought that this would be a huge financial windfall for them and the lies once again started. What they neglected to realize was that most of the former Bally's members had done their homework and were ready to file class action lawsuits. This forced LA corporate to come out with a press release. All life memberships will be recognized. All Bally's memberships will be recognized to term. If any LA sales weenie says anything different, guess what, they are lying. There may be a few exceptions to this, depending on the type of Bally's membership.
One thing must be understood. Excepting sales, most of LA's employee's are minimum wage employee's, with little hope of anything else. The trainers only receive 5 or 6 bucks out of the 35 or 40 that you spend for the half hour. LA corporate only cares about the money, nothing else, not their employee's, not you, not me. It's called corporate indifference. That indifference emanates it's way downward to the lowest rung employee that we deal with every visit. None of which is any excuse for anyone to be treated as I have read in a lot of these posts
Sadly, since they closed Bally's, I have to go to this place. I cannot wait to be approached by a trainer.
harassment
HORRENDOUS!! Northridge, CA LA fitness location on 18670 Devonshire St has to be THE WORST LA fitness club I have ever attended. I have had membership there for years and my mom has had on and off membership with them. I decided to take her a few weeks back to take her mind off of a memorial service we had to attend that day. We were going to have her...
Read full review of LA Fitness Internationaldifficulty canceling membership
Below you will find a copy of the cancellation confirmation I received from LA Fitness after I went in and told the financial officer, Robert, that I wasn't leaving until he made arrangements to cancel my membership and refund the two months of extra billing they had racked up on my bank account. After he "acted" like he was looking up all my history, stated he didn't remember anything about my previous discussions with him, and said there was no paper trail in their computer system, he agreed to go ahead and refund my money. I also brought the manager into the discussion who said that there was nothing he could do because it was the financial officer's call. Robert finally agreed to refund my money for the 2 months they had charged me after my memberships was cancelled. The CATCH is, the effective date - as you will notice at the bottom of the cancellation. The membership ended August 31. The effective date on the notice below is the end of September; which takes in the final charge they applied to my account. Therefore, there will be no reimbursement for the extra 2 months of dues. I have these falsified effective dates for my trainer charges and my membership charges. I have eliminated my personal information.
Personal Training Membership Cancellation Confirmation
Today’s date: 10/4/2011
Customer #: 13...
Membership Barcode #: f40...
Member Name: C
Dues: $92.00
Final Billing Date: 9/21/2011
This confirms cancellation of your personal training agreement.
If you have any questions regarding this notice, please call your local club during normal business hours.
Thank you for choosing LA Fitness.
The complaint has been investigated and resolved to the customer’s satisfaction.
gym is gross
Health hazard! Locker room smells soooo bad it makes me want to vamit. Sauna, showers, pool, sauna probably has more diseases in them then a garbage dump. Stay away!
Equipment is old and broken. Nasty front desk & management
The complaint has been investigated and resolved to the customer’s satisfaction.
What locker room ever smells good?
lied about membership
On August 15, 2011 I went into LA Fitness to discuss starting a membership for my husband and I. We have a new baby and I was told by the general manager Rod that the kids club wouldn't take any children younger than 3 months. I am a stay at home mom, who doesn't have anyone who can babysit, so the kids club was the MAIN reason I looked into using LA Fitness to work out. Our baby wasn't going to be 3 months until the beginning of September so I expressed to Rod that I didn't want to start my membership until the 1st of September.
He told me that it was okay, and that my membership wouldn't start until the first of September. I paid over $100 for the first and last months of membership, and he told me I could cancel anytime.
Fast forward to today. I receive a call from billing stating my account was deliquent. They said that my membership started August 15 and that I was being billed every 15th.
This is not the agreement I had with Rod and I feel like I was conned. I feel like the woman at billing was a bit rude to me and I am very unhappy with LA Fitness customer service as a whole.
I spoke with an Alicia when I called the number on the website and she told me she could cancel my membership over the phone and I wouldn't need to fill out any paper work. I am seriously doubting this and will be digging deeper today to find out if what she said was true.
Over all, I say avoid this gym if you can.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
LA Fitness has no customer feedback options on their website or at the local club. At the Town & Country club on Camelback, they play music throughout the club but at uncomfortable volume levels, which makes it hard to hear the audio I bring with me on my iPod. I've explained to the staff person or manager that the music is so loud I cannot hear my own...
Read full review of LA Fitness Internationalnasty place, plastic bags on urinals!!!
Finally, the nasty LA Fitness on Maxella closed in Marina Del Rey but, Ugh… we heard Decron’s owner, David Nagel now wants to put LA Fitness in his building called Playa Del Oro and that sucks! I mean... LA Fitness sucks! LA Fitness got kicked out of Marina because they were the most filthy, nasty, stinky gym I ever had a chance to set my foot in. I had...
Read full review of LA Fitness Internationalwaste of my workout time
So after having my 2nd child I decided it was time to re-activate my gym account. No problem except that this week I was already late for the 7pm class (my ONLY available time slot M-F) and with my 22 pound kid in tow, I got stopped at the front desk by "Scotty" who promises to give me the "best workout of your entire life." Well, I'm already late but fine, sign me up...when? He insists I come in earlier. Ain't gonna happen. He manages to get me in on Thursday at 7pm. Fine, just let my people go! So I come in at 7pm but where's Scotty? Sitting his butt in a chair while I wait at the front counter. I know he saw me. Whatever, I get hooked up w/ a nice kid who spends the next 45 mins trying to get me to sign up for a year long commitment to training sessions. Nah, let me think about it. Oh no, must be done now. I'm leaning toward "yes" but then I get online & read a gazillion complaints about LA Fitness! OMG, people..do your homework! I highly recommend you don't get involved w/ such a scandalous company. It's pretty convenient for me and I got grandfathered in w/ a great deal but I'm just here to warn you. Check out other local options. Turns out "Scotty" is the manager. Go figure.
The complaint has been investigated and resolved to the customer’s satisfaction.
club does not monitor whether members take showers before entering hot tub and pool area
Club does not monitor whether members take showers before entering Hot Tub and Pool Area. As a result, the majority of members do not shower. There is a sign in small print that has to be read up close to decipher. The Club also states that the Tub is cleaned and drained on a weekly basis. The Cleaning people are unaware of any such process.
bad business practices
For almost 6 months (or since Pure Fitness was bought out by LA Fitness), the members have been sold a bill of goods. From promises that the air conditioning would be fixed to promises that the mildewed, smelly, worn carpet would be replaced and everything in between. I had been paying for personal training sessions; however, each trainer, one by one, either quit or was fired, making it almost impossible to schedule an appointment with the same trainer more than twice in a row. When it was Pure Fitness, the trainers were plentiful, accommodating and helpful and we were promised LA Fitness would provide more of the same - it most certainly did not. If a trainer or time slot was unavailable, that was just too bad. I filed a complaint with the BBB, spoke to the corporate office and explained that I continued to pay for personal training but was not able to schedule personal training. After many calls to corporate in California explaining my plight and asking for a refund of my previously paid personal training sessions and a cancellation of my membership, I was advised by Danielle that, although she completely understood my frustration, it was not their policy to do either but she'd see what she could do. After we went round and round, she finally moved a trainer from another facility to the Chandler facility where I had my membership. I was not offered anything else, no free training sessions, nothing. I began training with Ashley and, after a couple of training sessions, she was no longer available on my preferred days. As I was attempting to reschedule, I received a call from Ashley stating that the LA Fitness I belonged to was closing and that I'd have to attend the other Chandler LA Fitness (the one that is packed all the time, even before the other 3 Pure Fitnesses in the area closed and sent their members there); however, she was still not available during most times that were convenient for me. I, again, called Danielle (and her manager, Shawnee Haysum, who had previously advised me that if I ever needed anything further, I should contact her - I left 4 messages and never received a return phone call), again, explained my frustration and again asked that I please be refunded the $800 or so I had paid for training that I had been unable to use, and that I be released from my contract that was ending in 2 months. No dice. I explained that this was a very poor business practice and that, although it kept money in the pockets of LA Fitness in order for them to stay afloat, it was creating a very bad name for them as I, and most certainly others, have and will continue to spread the word about their terrible customer service. I finally got a letter from LA Fitness stating that I would not be receiving a refund or my payments, I would not be permitted to cancel my membership and that nothing further would be done to assist me.
The complaint has been investigated and resolved to the customer’s satisfaction.
nursery care
I am a single mother of a two years old baby and also a stay at home mom. Going to the gym is our getaway, therefore I take it very seriously. Tbere has been several times that my baby has been hurt by other kids and even though I have requested for explanations and also talked to management nothing has been done to repair the damage; however, when this happen we take a few days off from going to the gym but nothing gets resolve.
Not disciplinary acctions are taken for those whom suppose to watch our children and care for them.
We as customer pay for La Fitness employees to have their job, so we should too have a appreciation and respect in return.
Also I have seen parents changing their children in the middle of the playing room. GROSS... and diseases waiting to happen (such as hepatitis A) etc.
When all of this negligence will stop? isn't there any other ways to hire qualify personnel?
and impose that hygiene is important too.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude training manager
Stay away from this gyms training program. The trainers are under paid, even though you pay a heck of alot for training.
The Training Manager will lie to you, train you for the first 3 days to keep you from cancelling your training package.
The TM is not a certified trainer he will tell you he is but he is NOT! He will hurt you due to his lack of training as a trainer then tell you this is why you need a trainer.
He is rude, sexually harrasses women clients and will not deal with any customer service issues.
Sad really because the gym itself is a nice clean gym with up todate equipment.
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer service
I've been a member with LA Fitness shortly after the doors opened in their Mill Creek, WA (approximately 3 years) location and started attending the Everett, WA location the same day the doors opened. My wife decided she wanted to join under my account, so she went in to inquire about it. There was a promotion going on that wasn't supposed to end for a few...
Read full review of LA Fitness International and 2 commentsunethical billing for personal training
Enrolled in their Personal Training Program and had problems from day 1. Their on-line documentation showed me having more training sessions than I actually had. I attempted to get it corrected 3 times with no success. And 1 session I did have was done by a person who wasn't even a Certified Trainer but I assumed he was as he was the Manager of the department. He paid little attention to me during that session as well. I showed up for another session and my assigned Trainer wasn't there and no one else took me but it still showed on sessions used. Funny that if I didn't show up when scheduled, I would be billed anyway. They would not terminate my contract and continued to bill my credit card. Still paying too even though I sent a 2 page detailed description to the main office of each and every falsified event. DON'T TRUST THEM AND DON'T JOIN.
The complaint has been investigated and resolved to the customer’s satisfaction.
personal trainer contract
I have filed a complaint with the BBB regarding LA Fitness taking money from my acount after I cancelled the personal trainer membership. LA Fitness has violated my rights to cancel the membership within a reasonable, allowable, and allocable timeframe. It violates my right to cancel services I feel are not adequate, reasonable and professional. LA Fitness wants to bind a person to the contract and still collect money; they state that you either have to be sick or dead to get out of the contract, you just cannot cancel the contract because you do not want their service. This is a violation of contract law. I am seeking a lawyer to start a class action lawsuit. Any information regarding LA Fitness contract(s) will greatly help me in my pursuit to sue LA Fitness.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same experience. I was never told I had three days to back out of the contract. I also was promised two training session a week by an employee who led me to believe that he was the manager and then he skipped town. It was then that I found out that the real manager was a guy who lets his trainers do whatever they want, as long as they get sales. I went to ask to be let out of the contract because of "false advertising." The manager refused and told me I was immoral to try to get more than I pay for. I'm going to fight this tooth and nail. And if you're going to a class action suit, count me in.
discriminate toward minority
Abuse of power. Mislead people to sign the contract. Poor management. Unfriendly environment. My membership at LA Fitness is little over 2 years. I finally canceled it for couple reasons: - Misjudgment, ignorant. This lead to discriminating - Overused of power - Mismanagement of facility. There’s no common rule for clients - Poor maintenance of...
Read full review of LA Fitness International and 1 commentgross disregard for member concerns
This notice is posted at our local club and it says it is corporate policy. If you abide by it then you are not allowed to open the door at any time to enter rooms. The issue is that they value their defective doors more than their paying members. Bellow follows the note posted on the door. It is in very bold letters and fills the page and you can click on the photo to see it:
All Studio Doors Must Remain
Closed At ALL Times.
Doors Propped Open Have
Already Broken Two Doors and Will No
Longer Be Tolerated. If Anyone Wants The
Classroom Cooler The Lights Will Need To
Be Turned On. These Are Corporate
Policies And We All Must Comply With Them.
Thank You For The Your Support. If There
Are Any Questions Please Feel Free To
Speak To The Management Team.
The complaint has been investigated and resolved to the customer’s satisfaction.
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About LA Fitness International
One of the key features of LA Fitness is its state-of-the-art facilities that are equipped with the latest fitness equipment and amenities. From cardio machines and weight training equipment to swimming pools and basketball courts, LA Fitness has everything you need to achieve your fitness goals.
In addition to its impressive facilities, LA Fitness also offers a wide range of fitness classes that cater to different fitness levels and interests. Whether you're into yoga, cycling, or high-intensity interval training, you'll find a class that suits your needs at LA Fitness.
Another great thing about LA Fitness is its knowledgeable and friendly staff. The trainers and instructors at LA Fitness are highly qualified and experienced, and they are always ready to help you with your fitness journey. Whether you need help with your workout routine or advice on nutrition, the staff at LA Fitness is always there to assist you.
LA Fitness also offers a range of membership options to suit different budgets and needs. Whether you're looking for a basic gym membership or a more comprehensive package that includes personal training and other perks, you'll find a membership plan that works for you at LA Fitness.
Overall, LA Fitness is a top-notch fitness center chain that offers everything you need to achieve your fitness goals. With its impressive facilities, wide range of classes, knowledgeable staff, and flexible membership options, LA Fitness is the perfect place to start your fitness journey.
Overview of LA Fitness International complaint handling
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LA Fitness International Contacts
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LA Fitness International phone numbers+1 (949) 255-7330+1 (949) 255-7330Click up if you have successfully reached LA Fitness International by calling +1 (949) 255-7330 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (949) 255-7330 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (949) 255-7330 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7330 phone number+1 (949) 255-7200+1 (949) 255-7200Click up if you have successfully reached LA Fitness International by calling +1 (949) 255-7200 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (949) 255-7200 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (949) 255-7200 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (949) 255-7200 phone number+1 (310) 844-0653+1 (310) 844-0653Click up if you have successfully reached LA Fitness International by calling +1 (310) 844-0653 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (310) 844-0653 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (310) 844-0653 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (310) 844-0653 phone number+1 (951) 579-4183+1 (951) 579-4183Click up if you have successfully reached LA Fitness International by calling +1 (951) 579-4183 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (951) 579-4183 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (951) 579-4183 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (951) 579-4183 phone number+1 (310) 827-0904+1 (310) 827-0904Click up if you have successfully reached LA Fitness International by calling +1 (310) 827-0904 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (310) 827-0904 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (310) 827-0904 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (310) 827-0904 phone number+1 (562) 924-1514+1 (562) 924-1514Click up if you have successfully reached LA Fitness International by calling +1 (562) 924-1514 phone number 0 0 users reported that they have successfully reached LA Fitness International by calling +1 (562) 924-1514 phone number Click down if you have unsuccessfully reached LA Fitness International by calling +1 (562) 924-1514 phone number 0 0 users reported that they have UNsuccessfully reached LA Fitness International by calling +1 (562) 924-1514 phone number
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LA Fitness International emailscontact@fitnessintl.com100%Confidence score: 100%Supportmediarelations@lafitness.com97%Confidence score: 97%Communication
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LA Fitness International addressPO Box 54170, Irvine, California, 92619, United States
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LA Fitness International social media
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Recent comments about LA Fitness International company
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