LabCorp
Reviews and Complaints

I visited the LabCorp at 816 Chestnut Street Philadelphia PA on 3/19/2018 for a 3 hour pregnancy glucose test. After waiting a few minutes I was called back for the initial blood work. The girl drawing the blood rushed in since she was "really busy" as she said, and wound up scratching me with the needle as she took it from my arm and she rushed to put a band aid on so I wouldn't see until I went back for the 2nd draw and I was still bleeding. The 2nd and 3rd times, the woman was great! the last time was the worst one. A young guy came in and closed the curtain and said he wanted to draw from my left arm, which was the arm I was scratched with and when I told him I was still bleeding, he said you shouldn't be the scratch is not bad, I then took off the band aid and I was still bleeding he said, "I guess I will put a different band aid on" I told him I was allergic to latex he said "this is not latex", which it clearly was because it look like my arm was burnt because of the latex! Then he goes to take the blood from my right arm and I new it didn't feel right, my arm swelled and bruised almost immediately! I said to him something is not right, he said, "no your just sensitive", then how come I don't have bruises from the other 3 draws!? This place is a joke and does not have very skilled employees! I will never use a labcorp again!

My APPOINTMENT for routine blood work was for 8:45 this morning (3/15/18)at the N. Dale Mabry Tampa location of LabCorp. I was finally called back for blood collection at 10:15. There was only one person drawing blood and 2 others were up front trying to deal with the "backlog" of patients who had been waiting as long if not longer than I did. Linda attempted to draw blood from my left arm but was not successful. She put the needle in and continued to move it around as if chasing the vein or something. It became painful so I asked her to try the other arm. She pressed on my veins for a very long time and did not seem confident to try that arm so I asked if there was someone else there with more experience who might be able to do it. She said Laura could do it but I had to wait until she was finished with checking people in up front. I waited and Laura came to draw blood from my right arm. She at first said they were out of butterfly needles but I told her that Linda had just found them. She put the needled in and began to move it around to, as she put it, get a better angle! It also became painful and she was not getting any blood. I told her to forget it and I would have to come back at another time. I drank two 16 oz. bottles of water before arriving for the bloodwork and made sure to drink lots of water the day and evening before. I will tell you that I had blood drawn at the same location about 3 weeks ago and the person drawing my blood did not have a problem. So...not only are they understaffed at the N. Dale Mabry location, I have no confidence in the ability of the staff that does show up there for work. I was told that you take as many as 5 or 6 appointments for the exact same time! How does that make sense unless you have 5 or 6 employees who draw blood and one receptionist to check us all in? I have no other choice than to go to LabCorp again to attempt to get my bloodwork done...it is the lab covered by my healthcare provider... United Healthcare. I will also contact United Healthcare to let them know about this bad situation with LabCorp. Perhaps than can consider another alternative to their approved lab in the future! By the way...I was not the only unhappy person there today. The waiting room was packed with very displeased people so I'm sure they all have complaints too...even if they only complain to their doctors or friend and neighbors...word will get out about your LabCorp location of N. Dale Mabry in Tampa.

On 3/12 my 16 year old daughter was treated horribly as the staff continued to misgender her and use the wrong name addressing her. She has been there before to get routine blood work. She had an appointment under the name Cynthia McGhee. I signed her in and the doctor's paper work also said her name Cynthia yet staff took it upon themselves to refer to her old name and caller her HE. She presents female and I corrected the tech to use she. It was embarrassing to be public ally humiliated as a beautiful transitioning teen. She left crying. It was unacceptable for a professional not to understand transgender youth. It cannot happen again. This facility needs policy and training. I expect a refund of $350.40 that I privately paid. Contact me ASAP [protected]. Krista McGhee
Transaction receipt CAG42B1130. They used her dead name on paperwork also. Unacceptable!

We have a continued issue at the Manassas Virginia Location with a lab technician named Lisa. My son has a chronic life threatening medical condition and requires frequent blood draws. Every single time we visit this location there is an issue with Lisa. Today there was a serious issue that took place right in front of the manager. Lisa singles out my family and does her best to delay our visits, humiliate us, and disrespect us.

I have made complaints each time her behavior is unacceptable. She does not treat other patients in this manner.

Our first issue happened as follows. My son had his blood draw and we went to the car. While putting on his sweat shirt he dislodged the tape and began bleeding. I went back inside and asked Lisa for a band aid. She made a huge scene in front of other technicians and patients stating that "there is no reason he needs a band aid. If he requires a band aid she needs to call 911." Finally another tech gave me the band aid and we left. Humiliated, disrespected, and mortified. We now bring our own band aids to draws.

The second occurred at a subsequent blood draw. We requested that Lisa retract the needle before pushing the mechanical retraction button at the end of the blood draw. We explained that due to his illness and the fact that after transplant he has his blood taken multiple times per week, his veins have become weak and sensitive. Pushing the mechanical retraction while the needle is in his vein is painful. She then went on a tirade regarding this, and that it is standard procedure and she would not be able to accommodate his request. Other technicians have no problem accommodating us.

Thirdly we visited the lab and signed in as normal. The tech asked us to have a seat and someone would be with us shortly. After the entire waiting area cleared out, the tech then asked us if we checked in on the self serve kiosk? I said no, you told us to have a seat. Upon leaving I stopped at the check in desk and mentioned that perhaps they should put a note on the sign in sheet, so patients will know there is a new process. Lisa was standing in the back ground listening. She proceeded to bust out laughing and shake her head. I asked her what she was laughing at and she replied "me". This happened in front of the manager. I asked the manager if this was appropriate behavior and she said she would speak to her. I told the manager that Lisa often singles us and and treats us unprofessionally. She didn't seem concerned.

I went to the labcorp in clinton, md this morning and everytime I come here there is an issue! It is extremely unprofessional! My name was taken off the clipboard this morning and I was unable to complete my labs. They move with no sense of urgency at this location. I see a lot of people walking out. Please look at the yelp reviews for this location. It is an ongoing problem. I will never return to this location until this problem is corrected. They need new management.

I am a registered professional working with multiple physicians in our practice and as of lately we have had nothing but issues with labcorp. Patients are not getting all the tests we request ran, the lab is not holding and processing cultures correctly, patients are being charged for test not performed due to incompetence, and I am now getting calls saying my doctor's orders are not enough...we now have to go to the website and get specific codes for every single test we order. I've worked in the medical field for many years and have never had to deal with such ridiculousness. We are now asking our patients to use any other lab if possible.

I took a test in Thomasville, NC and when I finished the women asked to see my hands. They were shaking and she asked why. I stated that I have anxiety. She then makes the comment "oh your going to have anxiety". She was rude as hell and when my first drug screening didn't meet temperature she insinuated that I did something wrong. They only sent one test over to my employer in which was the one that did not meet temp. I took two test and the second one that did meet temp was never sent to my employer. I've called and still no test has been sent over. I am very angry about this lady and honestly would like her to lose her job.

I had a urine drug screen performed on 1/19/2018 by Lab Tech, Jenny. After placing the proper date, time, and initials on vials, I asked Jenny to discard my other urine prior to my leaving the area. I was told by her that it was not company policy, and she would discard the urine after I left. I informed her that I had previous drug screenings performed at this facility, and the urine was wasted prior to my leaving. But she insisted that it was not policy.

I am a registered nurse, and I feel that if this is not policy that it should be to waste a clients urine prior to that person leaving the drug screen area. Reason to do so is that it does not leave room for ill feelings in the client that the tech may or may not do something illegal with the urine, or cause suspicion on the lab techs part. It is better to air on the side of safety, and waste the urine in front of the client prior to leaving. I noticed to that Jenny had some blue tablets sitting on the counter during my drug screen, and the same blue pills were sitting on the counter as I was leaving.

SECOND EMAIL -- AND I HAVE PHONE FOUR TIMES!

While drawing my blood at Mountain View Family Physicians, 4250 E. Camelback Road, Suite K100, Phoenix, AZ [protected], the phlebotomist stuck the needle IN MY NERVE -- instead of my vein. It "hurt!"

Since then, I have experienced a painful sensation in my wrist (palm side). I type, for a living, and have not been able to sustain my work since.

I reported this to my doctor AND have called the LabCorp [protected] number THREE times, been put on hold, and, eventually told someone would call back -- NO ONE HAS!

I do NOT intend to let this go. I will continue to try to get in touch with someone until I receive satisfaction for my complaint. And I will begin to post my negative experience on line beginning next week if I do not get satisfaction for my complaint.

PLEASE be professional and get back in touch with me. My phone number is [protected] and my name is Jacqueline Madison.

I await your response

Today 12/6/2017, I went to LabCorp to have blood drawn. The lady pulled up an old statement saying I owed $136.00 and they would not do any lab work for me until I paid the amount in full. I do NOT owe anything to LabCorp. Every person in the entire line heard her say that to me which was extremely humiliating to me. I left and called the number she gave me to solve the problem. I was on and off hold for almost an hour, disconnected once. When I called back I was not a happy camper. After speaking to Adrian I asked to speak to her Supervisor. Amy was the Supervisor. She's not a nice person. None of this was may fault and I am very unhappy with LabCorp. They should NEVER speak loud enough for others to hear especially when the patient did nothing wrong. The location is 7774 Dayton Springfield Rd. Fairborn, Ohio.
My name is Wendy Green, [protected].

Well this issue is about an employee you have that is a full drug addict and I am tired of seeing her kids smell like marijuana if you could please address this issue with her it's supposed to be a drug-free work Zone but I know for a fact she does pills and marijuana the name is Alicia wheeler she is married to Chris wheeler has two little kids that is subject to this at all times just giving you a heads up if it could be looked into you will see thanks and I hope you all have a great day . jeff

Showed up 8.30 on Saturday dec 2 and was told one hour wait. Came back 9.25 and was told I was called and would now have to start at the back of the line. As of now it's 10.40 and I'm still waiting. This is the Paoli office in industrial drive. I am in blood drawing room. Others are coming in after and getting served first because I had the audacity to suggest they tell people or post the policy. We're all busy but a little consideration of people's time would go a long way. 2 hours and 10 minutes and still no service.

The guy that was drawing my blood ask me why was I getting the type of lab work, he said is it because I been notty, then he ask if I had a man, touch my breast then said sorry, when he stuck my arm I jump then he said I'm supposed to open my legs when he sticks it in. As I got up my baby drop something and when I bent over to pick it up he touched my private part. All in front of my children.

I made an appointment for 1045am for a urine drug test and I have been waiting for two hours to even get called to the back. No one can barely hold their urine for longs periods of time. I feel my time is valuable and plus it is not good to hold urine that long. I'm very upset with this. I didn't get seen till after 1230pm. I refuse to use the restroom and wait more time. Not a happy camper.

I went twice to the same Linden, NJ location to have a 3hr glucose tolerance test. I am pregnant and the doctor needed me to have this test done. The first time I went, I was told by the technician that she was unsure about the prescription because she claimed that it did not indicate how the blood was supposed to be drawn. I went back to my doctor and the office called Labcorp. Labcorp told my doctor's office that the prescription was correct. I went back to the Linden, NJ location and this time the supervisor Ms. Scott told me that the prescription was incorrect. I tried reasoning with her that the 3hr glucose test had 4 samples of drawing blood because they are supposed to be done at fasting, 1st hr, 2nd hr, and 3rd hr. She did no see how that could work like that and refuse services. On my way out, she said to me have a nice day. As a professional that has been working in the human services and psychiatry field for over 12 years, I found her sarcastic comment very intolerant. How was I supposed to have a nice day? I could have had gestational diabetes and for two consecutive weeks, the incompetence of the staff and supervisor alike impeded me to have this test done. At that moment I thought of going to another location to see what they say about the prescription. I went to Edison, NJ and the receptionist and technician said that the prescription was fine. I was able to have my test done and my results are back normal.
I am writing this complaint to emphasize the need of education and training to certain staff specially when the supervisor sets the mood of how staff treat customers. I was very upset that day because I found Ms. Scott's comment very unnecessary. I was not disrespectful with her but I did argue her ability to read a prescription. If I could get something out of this complaint, it would be to have your staff assessed and re-assessed about how much they actually know. They should also be trained on how to deal with clients because they are not doing any favors. Everything is paid for or billed to the insurance.
Thank you.
Helen

My husband had a lumbar puncture on 9/22/17 at Reno Diagnostics in Reno, unfortunately for my husband, they sent the fluid to your company instead of Quest where I am employed. The sample was picked up by John, the courier at 256pm that day. According to Gail Petterson, Labcorp would have never excepted this due to a certain test ordered but it did get accepted. The person who normally handles these was off that day as I learned from Reno Logistics, it was never labeled as an irreplaceable sample, it was transported to Phoenix with all the normal samples and from there the entire sample was sent off to National Prion Surveillance. My husbands sample was never logged after it left Logistics in Reno, the Doctor was never notified nor was Reno Diagnostics. My husband has to endure another Lumbar Puncture due to Labcorp inadequate handling and the policy for chain of custody on an irreplaceable sample was never followed. I see a legal matter in our future, your company broke every compliance statute on the book regarding this sample.

I went to Byers rd. In Miamisburg, ohio. Lab person very rude. Seemed in a hurry. This was on Oct. 5th, 2017. It is now Oct. 14th, i pd for this test and not only can i not get info about the test but neither can the enployer. I have called several times and so has the employer. Now im told that they. CAN'T hire me since they cant get the results. I hasked if i could go somewhere lese and was told they dont deal with anyone else.

I have EVEN allpied for a job at labcorp as a phlebotomist and cant get a call back.
NOT FAIR!

I would like to make a complaint regarding the front desk receptionist at the Pasadena Md, mountain rd location. She was rude and nasty as soon as I walked in the door. My sons pediatrician asked me to take a stool sample for my son. He has been having major issues and we cant seem to figure out the problem. Believe me, collecting a stool sample wasnt fun. It also hasnt been fun going to all of the doctors appointments and watching my 13 year old feel embarrassed, vulnerable, and humiliated as doctors (no fault on them) examine him. Im sure you can imagine.

So i wasnt given much explanation, just take the sample and drop it off at the lab corp near you. So we read the instructions, etc and today i went to drop it off. As soon as i walked in the front desk receptionist had a diagusted look on her face. I get it, its stool samples. Believe me, this isnt my idea of fun either. Exactly why i chose not to go into a medical profession, but she has. She began nastily barking orders at me about his mame being on viles, etc. I had no idea what was going on before she shoved a basket in my face and told me to take them outside. It was humiliating to be treated this way in front of everyone in the waiting room. Then she asked for my insurance card. I was trying to explain that i didnt have the actual card, but i had a copy. She cut me off midway through my sentence and in a very nasty tone told me she needed the actual card. At this point, now im mad. Im a paying customer, and you know what, people come here because they have problems and need lab work done. She has no idea what they have been through.

So i said, no you dont need the card, you just need.. now she got very loud and started saying 'lab corp policy.." and i said i am done here, im not dealing with you, i will go somewhere else.

I was really upset and shaken. So i decided to look up reviews, and she has had other complaints for screaming at customers. I really think, this is not the job for her. She should not be representing your company.

To whom it may concern (probably directly to the management).

Please, improve your service quality, including the stuff.
Very slow, not enough employees, there are always 3-4 people ahead in the line.
Your customers are people too and they have no time to sit and wait over 2 hours.
Making appointments is another sad story.
In general, this place is a complete mess and I regret I spent time on dealing with you.

The staff are unable to read a back of a card and submit your claim to the correct address. Sad that in this day and age they aren't submitting the claim electronically and then have the possibility to get paid faster. I had to call my insurance and have them call labcorp to get issue resolved. though the claim might still not get paid because they sent me a bill for the service 4 months later and most insurances have a timely filing limit of 90 days. I work for a billing a company and if we have a problem getting a claim paid we call the insurance company that is what a billing company is suppose to do. Thank god I mentioned I need to have lab work done in october and I was saying I wanted to cancel because I have so many issues with labcorp and they added Quest. So greatful they added quest and I now have another lab I can use and not rely on the incompentance of labcorp.
Invoice # [protected] Invoice Date of 9/7/17.

PS if the claim still gets denied for timely filing I am not responsible for this bill and will not be paying this invoice.

Donna Sherman
[protected]