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Leon's Furniture
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www.leons.ca

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1.6 3 Reviews 723 Complaints
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Leon's Furniture Complaints 723

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12:48 pm EST
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Hello, I purchased Sofa's from Leon's at 3167 North service Road in Burlington ON. The sales agent (Denzel) told me the sofas will arrive within 2 weeks. I waited two weeks nothing arrived and no one contacted me. My wife called on Saturday March 6th, they told her someone will contact us on Tuesday March 9th. No one called us so I called again and spoke...

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6:26 pm EST
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On Jan 20th I was browsing through Leon website then a chat option came up then a person give an option to call her. During the call lady mention she does not have the items in stock that I ordered but I can give some other option. So from her option I have selected the items. She emails me stating delivery will be done on 31 Jan. 2 days later she calls me...

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10:08 am EST
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I ordered dishwasher (Jan. 4) and have the order number. Since online payment, I have requested twice to customer care - asking for: Just an invoice - with product name and number/skew number and name. I have the initial invoice - we have received your payment - and order number (does not have product name/details + does not have delivery date). I have...

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12:37 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Leon's Furniture Armchair order

Armchair order was placed online on 27/08/20 and FULLY paid for ($2, 217.78). It states it is a special order so cannot be cancelled and will take 8-10 wks with some delays.

I have emailed them on 21/10, 24/10 (and called), Leon's called 3/11 to say chairs expected before Christmas, emailed 19/12, 30/20, called leaving a message 06/01, emailed Leon's in Ontario and received a call by Eddie Jenkins on 06/01 at 10am lasting approximately 20 mins.

Recap of call from 06/01/21 - Told I had not paid for the chairs which I disputed. I confirmed with him the name on my bank statement the amount, date and name of the merchant paid too - Leon's Furniture Web. Then I was told the chairs are here but cannot be delivered without full payment and I had an outstanding balance. I asked what this balance was. I was told that I would not be getting the chairs. He told me I had to go find out where my money is and that they did not have it! I asked to speak to their accounting department to find out where my money has gone as it has left my account and was refused.

I remarked that they have to return my money as this is now illegal and breaching my consumer rights. I was asked why I was upset. I was told again that I had to pay the outstanding balance which I told him I received a confirmation email from Leon's on the 27/08 that it was fully paid. I hung up the call and mentioned I would be taking this further.

I am seeking a full refund now. It sounds suspicious their business practices and although they say special orders cannot be cancelled, they have made no reasonable efforts to keep me informed of this ordered, have not replied to any of my emails. They should not have a policy which only states special orders cannot be cancelled. These means a consumer who has paid for something can wait forever and ever to receive it. It's wrong. Also to not provide a definitive date for delivery even though it states on their website 8-10 weeks with delivery. Again, this means a customer can wait indefinitely after paying for a product.

They have some seriously flawed, immoral and shady ethical practices.

Desired outcome: Full Refund

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Resolved

After visiting Leon's and complaining to the head office of leon's complaints office, the sales/ marketing manager has been in touch. I have explained to them my issue and what they could improve on. She has promised to proactively keep me updated until my chairs arrive. They are expected in the next couple of weeks and she offered a goodwill gesture of a $200 gift card. I am happy with the result. As I mentioned to her, it would not have escalated if someone took the time to respond to the emails or phone calls. I said a customer gets more and more frustrated by a wall of silence especially if they have paid a huge amount of money upfront and had to wait five months or more! It's just not acceptable or professional. Happy to have just spoken to someone to find out what was/ is happening.

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2:52 pm EST
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I am writing to you because we bought this refrigerator from you "Leons" and since you own the horrible nonresponsive warranty company"King And State"Legally you are responsible for their actions or for them not acting. I have been without a fridge since December 30th. First and foremost we made this claim on December 30th and service was scheduled for...

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3:07 pm EST
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Leon's Furniture Customer Service

I purchased a new loveseat and it came ripped, loose stitches and a broken spring. Leon's will not exchange it for me. They want to come look at it even thought I live a hour outside of Winnipeg. I already waited 4 weeks for this one to come in. I do not want it "Fixed" I paid for a new loveseat and that is what I want. They have not called me back once in the last 3 days I've been calling them. I next step is to show up there and embarrass their whole store

Desired outcome: EXCHANGE MY LOVESEAT

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12:30 pm EST
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Leon's Furniture Couch

My family ordered a couch from leons in july 2020 we received it about a week later left for vacation and when we came back we noticed the stitching was torn. We contacted the warranty place and it took 3 weeks for someone to come check it out. Two weeks went by and we heard nothing so I called and they have me my options I like the couch and just wanted it replaced they said a week and we would have a new one. 2 or 3 weeks went by and again no call, so I called and they gave me the date november 2nd.. November 2nd came and went no call so a week later I called and they told me the first week of january... I asked if there was something else I could do since I didn't want to wait 6 months for a couch and they said a manager would call me back right away... This happened 4 times before I got ahold of a sales manager a week before christmas.. He after belittling me said the end of jan I stated that the couch was dangerous for my kids because their arms keep getting stuck in the cushions and they were getting hurt... He called me back 2 hours later and said it would be delivered boxing day and he would make sure the couch was checked over to make sure everything was perfect before sending it... They showed up this morning with a couch that is broken... So still no couch and they took the one I had apart and I had to reassemble it... Thanks leon's will I ever get my replacement couch that I paid good money for?

Desired outcome: Couch replaced and an apology

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11:38 am EST
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I have bought a set of white bunkbeds in Jan 2020. My grandchildren 7 and 4 have slept on it 1 time. A few ago, in Oct. 2020 my grand daughterwho is 75 pounds went to get into the upper bunk, and it split down one of the side rails. We contacted Leons and someone came out on Oct. 9th to assess, and it took 1 month to get the part in which we picked up on...

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9:16 pm EST
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Order number 11260bukpww. Some of the worst service and arrogant management i've seen. Ordered alexis bed, arrived 5 days late, no bed to sleep on, wrong bed received (cloud headboard, alexis frame) doctored part name info - see box below. Additional bed not available until february. Unaccommodating sales manager - brandon (arrogant), nothing for...

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4:41 pm EST
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The worst experience I had from leon's. I must say this is the most unreliable company ever. I have ordered a dining set on nov 1st as we were really in need of that set at that time and the sales man promised us that if in that dining set if we order black chairs we can get the set in 2-3 weeks only and even after 5 weeks they were saying the truck is not...

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8:31 am EST

Leon's Furniture Amana dryer

I have a dryer under warranty, tried to set up an appointment on line this was impossible, so I called 11/19/20 to try and set up an appointment. I talked to a rep and she asked me for the serial number which I thought I had she told me it started with a Y so I told her I would have to look for it I said you should have all that info since its under warranty but she said she didn't so I said now I have to call back and stay on hold for another 2 hour the rep told me she would call me back ask how long it would take 15 mins or 1/2 hour I told her call back in 15 mins. I waited all day for the return phone call. no one called so I called this morning at 8 id not have to wait which was a surprise. The rep took my info again which should have already been in a queue then put me on hold to a service rep when she came back she said someone would call me on Dec 1/20 between 8 and 10 to set up the appointment. I was really upset with this and I told her what would happen if I had a fridge or freezer that was not working I would have to wait 2 weeks to get the service. This company is utterly ridiculous

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8:24 pm EDT
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Leon's Furniture Dangerous driver almost killed us

Your delivery driver ran a stop sign almost hitting my son and I and blew through Stop sign and proceeded to go up wrong way on a ONE WAY after almost hitting us when blowing stop sign. Then turned left on a No Left Turn. Complaints to local store go nowhere. My names Shawn Sabbe and my number is [protected] and if I don't hear back and have a good outcome I'll have no choice but to contact authorities and go public. Thank you! Email is [protected]@hotmail.com

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3:30 pm EDT
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On Oct 6, 2020 me and my wife went to Leon's store in Abbotsford, BC to look for a mattress set. We met Linda G sales person at the store. We ask about a display model and price on the floor and ask if the price come with everything included. She said it come with mattress, box and standard legs. we ask if the legs shown on the floor. she said no, this i...

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10:37 am EDT
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Leon's Furniture Order fulfillment and customer service

Ordered two couches for five thousand CAD on 11 Jul 2020 from Leon's Ottawa West through sales rep Brian V. Receipt clearly states delivery between early and late September (screen shot included).

Emailed customer service on 09 September and received no response. Called 19 September 2020 to find the delivery has been changed to mid October 2020. When I requested an email with this info, was told they can't commit to mid October delivery in writing, and this info is not guaranteed.

Overall impression: once they have your money, they stop caring about service or commitments. Requesting a refund if not update by mid October.

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6:24 am EDT
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We bought a dining room set from them less than a year ago. The table arrived badly damaged and started to chip/ flake from day one. It took Leon's almost 4.5 months to replace it. We received the new table and it also started chipping / flaking right away. Chairs padding also weak already. The sub standard quality of these products should never of made it...

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7:13 pm EDT
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It was a total disgrace. I went into the store looking pretty rough (single father of a child with severe autism) along with my son. There were many associates not with customers and some helping customers. After walking around the store 3 times I started noticing everyone else that came into the store after me was being helped. They avoided us because of...

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6:53 pm EDT

Leon's Furniture Kitchen appliances / delayed payments

I ordered $11, 000 of appliances on July 3. Product delivery is delayed until September. Okay, I get it. What is irksome is that the delayed 24 month equal payments commence immediately before you get the product. As well my warranty commences on the date of purchase. I lose 2 months of warranty and will make 2 payments before I see my appliances. I hardly think this is fair.

I have complained to Leons, and their answer is..."That is the way it is". When I order a new ford truck and it is delayed 9 months, which it is, I don't commence payments the day I place the order, and I certainly don't expect to have my warranty start the day of purchase.

Nor was I told this either at time of purchase. Nor was I told my products would be delayed two months.

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11:18 pm EDT

Leon's Furniture Product and service

Hi there my name is Courtney and my husband David Tanti. We bought a sectional last year September. We have had nothing but issues with it. We got one piece replaced and now 3 more have gone to crap. We have emailed leons about back in June and we have not got an email back. When we got the first one replaced the delivery guy just walked into our place didnt knock or wear a mask. My husband also asked him to put it together as he had a Brocken wrist. The guy just left it there and didn't put it together. Now today we went back to leons to get a swap done. We had a credit of 1900 something. So we talked to a sales person we said to him we want to get another sectional at this cost tax in. Last year September we spend 11000 in this store. So we asked him the one couch we fell in love with was about a few hundred more but we said can u match the credit I have. He said let me go talk to a manager. He went away and didn't even go to the counter were she was. So he lied saying he will ask the manager. So the couch we were looking at was 2400 and we asked if you can match our credit and he kept saying no and young the price. We walked in and said we want a 6 price sectional for the same amount as our credit. But he kept using the price when we asked. Than he said I'm sorry I can't help you with anything. Attached is the email I sent to them and they ignored us. I want to stay going to leons but the attitude we have been getting and nothing but issues with the product I just want to go somewhere else. I would like to get this resolved and get a couch that doesn't break down everyday. We also had someone in to examine the product and leons said they will do a straight exchange we they havent please resolve this.

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10:46 pm EDT

Leon's Furniture Purchase of furniture

Purchased furniture for 1099 marked on the floor on the save the tax sale (980.29+117.29 tax) The furniture was delivered 2 or 3 days later. The next day they advertiseD the furniture for 300 off plus they add 100 to the price (they say it was mismarked). Their receipt says "price guarantee 60 days". We phoned and they refuse to refund the money. Leon's Richmond BC

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3:21 pm EDT

Leon's Furniture Appliances take too long to deliver

Ordered appliances June 10th, was told special order(which they seem to tell everyone). Told me 4 to 6 weeks delivery. On week 7 call me to tell me another 6 weeks approximately. I replied then why did you charge me the whole purchase price on day of sale and not a deposit.
No reply was given. They replied did u know you ordered a special order? I replied yes they said that when i purchased that's why 4 to 6 weeks but 12 weeks to 15 weeks is totally ridiculous.
First time buy from Leons and definitely the last and wont go to the Brick because belongs to them too. Guess will return to their main competitor again.

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About Leon's Furniture

Screenshot Leon's Furniture
Leon's Furniture offers a variety of home furnishings, including sofas, beds, dining tables, and appliances. They provide delivery and financing options. Customers can shop online or in-store across Canada for their home decor needs.
How to file a complaint about Leon's Furniture?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Leon's Furniture in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Leon's Furniture. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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- Submit your complaint by clicking the 'Submit' button.

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Follow these steps to effectively file a complaint against Leon's Furniture on ComplaintsBoard.com.

Overview of Leon's Furniture complaint handling

Leon's Furniture reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Poor quality and horrible customer service-still unresolved was posted on Aug 18, 2024. The latest complaint Sofa chair was resolved on Aug 11, 2021. Leon's Furniture has an average consumer rating of 2 stars from 726 reviews. Leon's Furniture has resolved 115 complaints.
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  1. Leon's Furniture Contacts

  2. Leon's Furniture phone numbers
    +1 (416) 243-7880
    +1 (416) 243-7880
    Click up if you have successfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number 1 1 users reported that they have successfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number Click down if you have unsuccessfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number 0 0 users reported that they have UNsuccessfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number
  3. Leon's Furniture emails
  4. Leon's Furniture address
    45 Gordon Mackay Road, Toronto, Quebec, M9N3X3, Canada
  5. Leon's Furniture social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
Leon's Furniture Category
Leon's Furniture is ranked 33 among 373 companies in the Furniture Stores category

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