Leon's Furniture
Reviews and Complaints

Ordered 3 couches and a coffee table. The couch was ripped and the coffee table was damaged. Looked like the display item was delivered. I contacted the store and was bounced around from manager to manager and no one was able to help me. The asked me to bring the product back for an exchange. I paid for delivery and I expect them to pick it back up themselves and redeliver what I purchased branch new!

I purchased an 8 person dining table as well as 8 chairs, a server, two side tables, and a coffee table. Totalling 5000 dollars.

The coffee table was on back order by 2-3 weeks. They delivered the wrong side tables and a cracked dining room table. Once I called they set up a delivery.

They then came to deliver a new table to replace the old one and asked me... 32 weeks pregnant to disassemble the table! No one notified me of this. I had to call my fiancé to come home to disassemble the table for them to take.

On top of that, they did not assemble anything at all...

Less than impressed!

Last saturday my partner and I went to the Leons store in Lethbridge AB, on Mayor Magrath, where we bought our first coutches. Very satisfied!
After looking for some time, we found the perfect coutch for our basement. We let the sales man know that we wanted to buy it by using our leons card. For our surprise, he told us that that was not possible because the item was on sale with a pink tag and there for had to be paid in cash! He also said the the item had been descontinued. The item price was $900 plus the tv that we wanted to buy as well. We don't have $2000 dollars laying around but we do have a 3500 dollars Leons card! Wich would be more than enough.

We ended up by leaving the store very desappointed and wondering if the Leons card is good for anything or if we are better off by going to another store wher the first rule is the clients satisfaction.

Approximately 3 weeks ago I purchase a dishwasher, washing machine and microwave from your store in Welland. The experience has been exhausting.

-late March purchased the pieces from Rowena at this location. She was amazing.
-the product was delivered Saturday the 13th of April. The delivery guys were great.
-we had paid for the installation and were told me the installing company that the pieces would be done on Tuesday April 16th between noon and 5pm.
-took the day of work and waited at home. :
-received a call from the installation people at 4:20 that the tech would not be showing up and they were not sure why.
-they would call me back with another date. They called back with a time of 7am to noon on Good Friday. (message)
-I called Nick the Manager and his comment was that this was out of their hands and that he would give me the number to call them.
-I called them and after a run around with an individual on the phone, a supervisor and a region whom I had to call all at separate times I was informed the only date available was Good Friday, 4 days late.
-I again called Nick and asked him if he could outsource it to someone else. He said
he would look around and get back to me the morning off the 17th between 9:30 and 10:30 am. By noon I had to call him.
-he said he was waiting for an e-mail from someone else and would leave me a message asap. I had to call him back. He informed me that someone was supposed to reach out to me.
-by 6:00 pm that day I received another e-mail from the installer with the same Friday dates.
-I called Nick back immediately and could sense the frustration against me in his voice. I told him I wanted someone to call me today or tomorrow with as close as possible time that they could arrive on Friday.
-I received a phone call from a gentleman with the exact same info for Friday. Unbelievable. I told the gentleman that this was unacceptable any time, let alone a holiday Friday. He told me someone would get back to me tonight or early tomorrow.
-since when should the customer spend close to 2 days doing the leg work that is the responsibility of your store /store manager.
-I have lost a day of work, had to change my plans for Good Friday and not gotten any further.

I will be posting my review on social media. It seems that Leon's family policy is to get the money first and then drop the service.

I require a message by noon April 18th informing me on what is going to be done about this situation. I expect some compensation as well for the fact that I have had to take time off work as well as doing a great deal of the leg work on my own.

Brian J. Miller
[protected]
[protected]@sympatico.ca

I have been a repeat customer of Leon's over the years and have spent a considerable amount of money. The following is a complaint I have regarding your warranty and extended warranty and the difficulties I have experienced.

I have attached a chronology of events regarding repairs to my Frigidaire Gallery Refrigerator Ice Maker and Frigidaire Gallery Dishwasher.

1. We purchased 4 Frigidaire appliances from Leon's on April 24, 2016;
- Frigidaire Gallery French Door Refrigerator #FGHF2366PF
- Frigidaire Gallery Dishwasher # FGID2474QF
- Frigidaire Gallery Slide-In Range #CGES3065PF/W
- Frigidaire High-Efficiency Laundry Centre #FFLE40C3QT/W

2. At the time of purchase we also purchased the Diamond coverage extended warranty on all of the above.
3. The appliances were not delivered and installed until July 6, 2016, because of new kitchen installation.
4. First experiencing problem with refrigerator April 2017. Ice maker not working. Called Frigidaire Warranty File #[protected]. Service arranged with Country Home and Appliance.
- April 28, 2017 - No show and no phone call
- May 3, 2017 - No show and no phone call
- May 4, 2017 - Showed up indicated repair complete. Technician left ice maker still not working. Called back.
- May 20, 2017 - Technician returned but did not bring parts.
- June 1, 2017 - Installed ice maker kit did not test motor and left ice maker still not working.
- June 15, 2017 - Came back and installed motor. Ice maker finally working.
5. I called Frigidaire and complained about the quality of service.
6. Second problem with refrigerator ice maker not working 8 months after first repair and no longer under manufactures warranty.
- Called King and State Warranty Monday, April 9, 2018 at 3:00Pm and spoke with Aquila. Reference number #3165945
- Received a voice mail from Dash Appliances. Called back April 10 and no answer left voicemail.
- April 12 - called and left another voicemail.
- Received a call from Dash Appliances after hours indicating they had lost the work order.
- April 16, 2018 - called King and State and spoke with Jillisa who indicated she would reissue work order.
- April 20, 2018 -called King and State again to check status of work order and spoke with Kimberly at 11:35 AM who indicated the work order was reissued on April 16, 2017.
- April 25, 2017 - spoke with Dash Appliances who indicated he sent in the parts authorization request on April 16. Called King and State again to follow up parts authorization approval spoke with Aquila and she indicated she would look into it and get back to me. I then called Trans Global at 3:12 PM and spoke with Jimmy who said he would look into it and get back to me.
- April 26, 2017 - 4:55 Pm called Trans Global back and spoke with Jimmy again re no call back. Jimmy indicated an email was sent to Dash Appliance after previous phone call and work order was issued #3165945
- May 9, 2018 - Still not repaired. Called King and State again and spoke with Aquila who indicated the part was on back order and won't be available until May 27, 2017. I expressed mu dissatisfaction to Aquila at the time and asked her to make a note on the file indicating this was the second repair and seems to be an ongoing problem that is taking too long to resolve and is unacceptable.
- Refrigerator ice maker finally repaired the end of May.
7. Friday, January 4, 2019 called King and State Warranty to report dishwasher problem. Not cleaning dishes, cycle not shutting off and error code indicating water leaking. I shut water off and power off to the dishwasher to prevent damage to floor. Spoke with Charlene at 10:55 AM to file claim. She assured me the claim would be submitted and I would be contacted within 2 to 3 business days. I had her confirm the phone number on file.
8. Monday, January 7, 2019 tried to call King and State again to confirm claim submission because I had yet to receive a call back. Unable to get through line busy all day. Called a total of 256 times.
9. Tuesday, January 8, 2019 - 8:54 AM on hold for over 1 hour. Finally got through and spoke with Keisha. Confirmed the phone numbers on file and advised had received no follow-up phone call. I requested this be expedited as we were leaving to go out of the country effective January 19, 2019 and would like to have resolved before departure.
10. Wednesday, January 9, 2019 - 11:15 AM on hold again for very long time. Finally got through and spoke with Kimberly. Explained situation and advised still no service appointment made. Confirmed the note on file. Kimberly assured me she would escalate the call and call me back from a 246 area code.
11. Thursday, January 10, 2019 - 12:27 PM on hold for 19 minutes when the call was disconnected. Called back and spoke with Tiara and she confirmed an email was sent to the technicians. I requested another email be sent. Still no call back as promised.
12. Friday, January 12, 2019 - 10:45 AM spoke with Keisha and was advised the file was not yet assigned. I requested to speak to a Supervisor and was advised there was no Supervisor available and they wouldn't do anything differently. After being very persistent I was advised a Supervisor would call me back.
- Karl called me back and assured me he would look into it. I provided him with Dash Appliances phone number.
- Karl called back and advised that Dash Appliances would come out but we would have to pay upfront. I advised Karl I didn't like that and indicated it should not work that way. When Dash Appliances came out before to repair the refrigerator ice maker we were not charged up front.
- Karl indicated he would refund our warranty. I advised I didn't want a refund I wanted our appliance repaired, that's why we bought it in the first place.
- Karl then said if we went with Dash Appliance and paid upfront he would extend the warranty for 6 months for our trouble. At this point I agreed.
- Karl called back again and said they could schedule a service call with Cooper Appliance and not have to pay upfront. I advised him to go ahead with Cooper Appliance. He indicated we would hear between 2 to 3 business days.
13. No calls received Monday, January 14 or Tuesday, January 15, 2019
14. Wednesday, January 16, 2019 - 11:32 AM called Karl and was advised he was unavailable and would call back. Karl did call back and left a message indicating if I haven't received a call by end of day to call back.
- I called Cooper Appliance and was advised they do not do warranty work for King and State.
- 12:20 PM I called Karl back and was advised he was unavailable and would call back.
- 2:25 PM Karl called back and I explained that Cooper Appliance did not do Warranty work for King and State. Karl indicated he would look into it.
- I remembered from dealing the refrigerator that King and State deals with Trans Global, I called Trans Global and spoke with Tracy. She advised me that King and State arranges the appointments. She also advised me that no company should charge up front.
15. Thursday, January 17, 2019 - 11:30 AM called King and State again and asked to speak with Karl was advised he was on lunch and I requested he call me back A.S.A.P.
16. Cooper Appliance called and were not able to schedule an appoint until Thursday, January 24, 2019. They are located approximately 1 hour away and only service our area on Thursdays.
17. Karl called back and I advised him of the status of the appointment and that I would be delaying my departure to get this resolved.
18. Thursday, January 24, 2019 - technician showed up unable to effect repair no parts with him. He explained that he had to submit a work order for approval.
- 12:11 PM called Karl to provide update and explained no parts. Ball park estimate $300. 00 to $400.00 dollars.
- I expressed my dissatisfaction to Karl and explained that this repair would not be resolved now until my return at the beginning of April. Karl expressed his apologies and again made reference to the additional 6 month warranty. He indicated at that time if it was too costly they would possibly replace the appliance. I asked Karl to please send me an email as I would not be available by phone, to keep me informed of the status and provided him with an email address. Karl indicated he would.
19. Friday, March 22, 2019 - Still had not received follow up email as promised. Called King and State and spoke with Brittany. Requested to speak with Karl and was advised he was not available. Brittany advised me the file was closed and repairs completed. I advised her that was not possible as we have been out of the country. She advised she would have Karl call me back.
- I called Cooper Appliance after speaking with King and State. They advised me they had the parts but had to close the file because they can't keep it open that long. I arranged for the service call for Thursday, April 11, 2019.
20. Karl called back and I advised him I spoke with Cooper Appliance myself and had arranged the service call. I asked Karl to email me confirmation of the additional 6 month warranty to take effect after the initial expiry date to be confirmed by King and State.
21. Saturday, April 6, 2019 - returned home. Refrigerator ice maker not working. Gave it some time to see if it would resolve itself with no luck.
22. Tuesday, April 9, 2019 - Sent Karl an email to advise of refrigerator ice maker not working and explained the service technician was coming the next day and could they authorize the work order for him to repair to avoid two service calls.
23. Wednesday, April 10, 2019 - Called King and State to advise of refrigerator ice maker not working and explained the service technician was coming the next day and could they authorize the work order for him to repair. Tiara advised she would initiate a work order and advise Karl of the situation.
- Received the email below from Karl.
24. As explained in the opening paragraph my dishwasher is still not fixed. The technician had not received the work order for the ice maker. I now have to wait once again for who knows how long to have these issues resolved.

Why is Leon's selling an extended Warranty that is so ineffective?
As a consumer who thinks they are doing the right thing by protecting their investment, I can't tell how frustrating and time consuming this whole process has been from the beginning starting with the initial refrigerator repair. I believe I have displayed a tremendous amount of patience in trying to resolve these issues, trust me when I tell you if I could charge all parties involved for my time everyone would owe me a considerable amount of money. If you were in my shoes you would absolutely not feel any different.

Judging by what I have read this seems to be a common problem. If I ran my business this way would be out of business. Having said that how do we make this right?

I ordered a dresser, my bed frame and a glass table. The bed frame was delivered first and the foot board was broken. I had to wait 2 weeks for it to be exchanged. Next, my dresser came and the delivery guys stood it up on its side and were incredibly rough and chipped paint off our walls. All the drawers were broken. The new dresser arrived today and all the drawers were broken again. We ordered a glass table and could not get the screws to fit. Called leon's and they wants to charge use $300 to put 12 screws in. We got our own handy man to try and they were the wrong size. We are still waiting to hear back about the screws which were apparently "ordered". When we called to tell them we wanted our furniture delivered properly or a refund, the response was "can I put you on hold" and then they hung up. Leon's is an absolute joke. No one should ever order from this company ever. The customer service hung up on me 3 times and repeats the same lines over and over. They don't care about making it right. This is the worst customer service experience I have ever had and I and everyone I know will be boycotting them after this issue is resolved.

Leons ruinded my hardwood floors because of horrible delivery service and employee not able to lift part on his own. There should have been 2 ppl delivering the couch. Windsor store manager was unhelpful and windsor ontario store declined to help me. Delivery man damaged my new hardwood floors. I have pics and video of this. Please someone contact.I dont want to discuss with the windsor store as they are not helpful and unproffesional. I need head office to contact me via email. Brand new couch was dragged across my floor ruining the hardwood. Leons said it was not done by them. I have before and after pics and a video proving it was.

I have been purchasing from Leons in Brampton for over 30 years and I have always purchased the extended warranty. This is the first time using it and I had to call the warranty department a week ago and the earliest appointment I could get was today (April 03, 2019). I was advised that a service tech would contact me the night before to give me a window at which time I asked that a morning appointment would be appreciated. No call was received and this morning at 8:00 I call the warranty number and was advised that he would call between 8 & 10. At 9:55 he called and said he would be there today before 3:00...no window...really I have responsibilities and I have to wait a full day for service! It is now 3:00 pm and he is still not here and I have a disability child that is sitting somewhere else waiting for me because the warranty department that Leons is using don't have enough respect for costumers and their own responsiblities. I will never never purchase it again and will be very hesitant to deal with Leons because I now could not have a guarantee of their products. Linda Cole

I find it disturbing that a chair we purchase on December 21, 2018 has not arrived yet. We were told we would receive it at the beginning of January 2019 because the chair was oversold. When we called at the end of January we were told it would arrive mid February. We called in mid February and were told it would arrive mid March. Today March 30th we were informed it would arrive at the end of April. Are we just getting the run around or is Leon's expecting us to select a more expensive chair. This is very frustrating...a Christmas gift has now turned into an I don't know when it will arrive situation. We have been Leon's customers for many years and would not have expected such poor service.

Good morning,
This message is just to inform the company of my situation! I bought a trounce sectional couch on august 27 th, 2017 at a leon store in st hubert, qc for the price of $1700 not on sale. We searched for along time before purchasing the perfect couch for our needs! We did not take the extended warranty because we take care of our stuff and did not think it was needed for the price we paid. I love my couch and its still looks good but the problem is the wooden structure inside is now weakening and is about to fall apart on the long side of the sectional. We can no longer attach both parts of the couch because of the structural problem! I called leon's about this problem but they cannot do anything because I did not take the warranty and that I understand but what im upset about is that this couch is only 19 months old and I can no longer sit on it until the problem is fixed! Leon's no longer sells this sectional so even if I want to purchase another I can longer and I understand why now! The customer service lady at the store gave me a number for a technical team that could fix it for the price of?. I can understand if we were overweight or jumped on the couch but that is not the case! We sat and watch tv! I just don't know what to do at this point! Thank you for any help I can get!
Sincerely isabelle cote
[protected]@hotmail.com

I ordered 2 power recliners and a love seat online. Upon ordering no where did it state that the chairs were on back order. I received a call about delivery and was told then that they did not have my furniture and I would have to wait 3-4 weeks for the chairs and that my love seat could be delivered on my original delivery date. Why take my money when you dont have the product? Now that I have cancelled my order it will take 5-10 business days for my refund. I will never order from leon's and I don't "feel like family".

We went in on Friday Feb 23rd to pick out a mattress. Our sales associate was amazing and very helpful. When we went up front to pay for our transaction the young lady that was asked to help set up a deliveries date for us was very rude. Her name was Naidine. Made us feel like we were an incontinence to her. She literately rolled her eyes a couple times and had no manners. She was our last impression of the store and she really put us off. I don't think I will be giving my business to this location anymore because of the way she made me feel.

Ordered a lift chair between Xmas and new years, put $201 down payment. We were told it would be here in 2 weeks because there was 2 in warehouse. When it did not come we called Jan 13 we were told it was being built in China. Well on Jan 19 they delivered a chair wrong colour and size. We returned it to the store and only received 50cents refund and was told it was a restocking fee. They never told us there was wheels on the bottom of the chair, so I went to test it, the chair slid. Thank god someone was here with me because I fell. I have bone cancer and that's why we wanted chair. I would not have wanted to have a broken bones due to some ones stupidity. I guess senior citizen don't matter.

My GE washing machine is making very loud squeaking noises.
I purchased the washing machine on December 18, 2017, and it was delivered on December 22, 2017. My order number is 12187SCAUJD. I purchased the extended warranty.
I contacted Leons, in Scarborough from where I purchased the machine and they told me to contact the warranty people. A service repair person, Brad, from Markville Appliances did attend on Wednesday, January 16, 2019, to look at the problem. He ran the washing machine through a test mode and opened the machine and put some more grease in to lube the mechanical connections.
The washing machine was not put through a full wash. He completed his service and asked me to sign the paperwork and left.
I ran a full wash load after he left and the squeak was still present. I called the service man (Brad) back and left a voice message that the squeak was still there and that I needed him to return to fix the issue. I have not heard from him.
I would like to have a repair person from GE attend my home to fix this issue properly. If it cannot be fixed, I am requesting that I receive a new washing machine.

I ordered two futons in Dec-18 and they said they will deliver on 3rd or 4th Jan-19 from order to date (10th Jan-19) no one contact me about my order.
So I tried to contact to local store she said she have no idea about my delivery because system is not capable to find my futon is available in warehouse or not. She said just wait and then says ok can I talk to your manager she says he is not available but she leaves message to him so he will call back but I am still waiting to someone call back to me.
I already email to customerscare@leons but no response.
So at all my observation is that sales man are on commission and they are more focused on their target's and commission income when they trying to sell to customers once you paid your order then they didn't care about customers because sales targets done and sales commission added to sales man payslip.
Now come to customers service department they even didn't now how to talk and how to handle situations and their priorities.
My recommendation is that switch to other compatitore to get batter servies.