LG Electronics
Reviews and Complaints

LG Dishwasher purchased in 2017 stopped working. Contacted licensed repairman off of Angie's List who diagnosed issue as faulty motherboard ($60.00 trip fee). Attempted for (2 months) to get proper part ordered through repairman/LG. First time, wrong part was sent, second time, no part was sent at all. Called LG back to begin dealing with an LG repairman directly and avoid communication through a third party. LG Customer service rep stated that they could not dispatch one of their repairmen without me providing them with credit card information, for "pre-authorization" that would cover any parts or additional work discovered by their LG technician.
Technician arrived and asked if the part had been received by me for the repair. I said it had not. He checked his truck and found the part. As he was replacing/repairing, UPS delivered the ordered part, which I provided to the tech. The repair was made. I paid the tech what he called a minimum service charge of $65.00 (plus tax), and the tech went about his day.
Today, I was charged an additional $134.07 ($125.00 + tax) for the repair. I contacted LG Customer Service who advised me that the $134.07 was a "dispatch fee" charged in addition to the service fee charged by the technician.
LG REF# CNN200527918288
LG REF# CNN200814329887

I file my first inquiry to lg support on may 11 when my tv stopped working, file multiple repair request and inquiries, lg customers always respond buy never have an repair appointment date or anithing, tried to contact lg usa support on facebook and twiter and they no longer respond, what is worst my lg account was "disabled" and all my inquiries and repair request just disappear, no one answers and I I have a 2000+ tv sitting on the floor just gathering dust, What a horrendous support for a so called "premium" tv, very shady company.

Caveat emptor - Please be aware of what you are getting into. This is not a manufacturer that stands behind its products.

Buy this product if you think you are lucky, or do not particularly value your time. Vote with your pockets if you think companies should be held accountable for the products they sell.

Item was purchased Nov 2017. Great item, while it worked [The positive review are not off the mark], but 4 months after manufacturer's 2 year warranty expired, I ran into the following issues:
(a) Faulty control panel - lights blink and/or buttons inoperative
(b) GFCI trips - So an electrocution hazard?
(c) 20 Amp circuit breaker trips - Wow! So a fire hazard?
The first one is known issue with poor water insulation on the circuit board, but LG customer care would not take responsibility (Many posts on Reditt - Should have been a recall, but isn't). 2 weeks later:
(d) Door lock switch failed in closed position with contents locked in.
I had to get a technician. $511 in repairs. And barely a week later:
(e) Machine self reported HE error - either thermostat, or water heater is broken.
(f) Water leak due to failed rubber seal on lower part of door panel

Through this all, I've kept LG informed - turns out these issues are not all that uncommon. LG's only response was that I was out of warranty and so it was (I paraphrase) not their concern.

LG insists that the item must be diagnosed by their "authorized technicians". I live in the SF/Bay area - There are only 4 shops authorized, and none would take my call! Life is too short to spend fixing broken appliances, or dealing with "customer care" that just doesn't "care")_

There are better brands around...

I am Omran Kouba,

A mathematician and university professor.

50 days ago exactly on 31 May 2020, the maintenance from LG Syria came see a the problem with my LG dishwasher that
I bought on 21 March 2012, and they dismantled the appliance and found a problem with the engine which is under 10-years warranty. They took photos and promised to come back soon. The left every thing in parts, with the machine upside down in my kitchen (see photos) but they did not come back and today is fifty days after!.
I do not want the machine to be repaired anymore, I want to gain use to kitchen because it is not a maintenance site.
What I am sure of is that will never buy or recommend an LG appliance in the future.

Sincerely,

Omran Kouba

Department of Mathematics
Higher Institute for Applied Sciences and Technology
P.O. Box. 31983
Damascus, Syria.
E-mail : [protected]@hiast. edu. sy
Or       : kouba. [protected]@gmail.com
URL    : https://sites.google.com/site/koubamath/
ORCID: https://orcid.org/0000-0002-9577-3326

We bought a LG Refrigerator on 01/22/2020. In May the freezer section started icing over and not defrosting. Now the freezer door will hardly open. We contacted LG at the end of May and have contacted them several times since then. They yet to send a repair person to our home. We are in desperate need of help. We are terribly disappointed in LG service. Why can't they send some repair help

My cooktop has been broken for 5-6 weeks and I have had 2 service technicians come and still nothing has been resolved. The first tech came to only inspect and stated that it would take 3-4 days to receive the part and then another 3-4 days before they would be scheduled to come back out. The second tech came only after I called to inquire if the part had come in and then it took him 3-4 days to come out (Wednesday, July 1st)only to be told that the wrong part had been ordered and he could not fix it and that it would take an additional 3-4 days to receive the part. A week later (today, Wednesday, July 8th) I call to see if the part has arrived and only then was I advised that part was on backorder and with any luck the part would be in by next week on Wednesday (July 15th) and that they could come out on Thursday (July 16th). In addition, the LG Customer Service gives you an appointment and then you receive a call from the repair subcontract company, XPert Electronic Service who tells you to disregard the appointment given by LG as they are not accurate...the customer service at XPert Electronic is horrific and have no regard or care for the client as the attitude is take it or leave it.

On may 23 2020 after spending 1799 on an LG refrigerator that lasted just 2 years
I've been on the phone on hold for hours almost every day for a month trying to resolve the problem with my fridge not cooling. i've been promise reembersment on over 400 dollars in food, spence, 300 on a mini fridge plus water cooler and also a replcement of my frdge also tnot to mention LG offer to repar my fridge a month ago nothing has been done. Customer Service is is un profetional and not capable of helping, put me onhold for long periods without any results at the end.Very unsatisfied with how my problem was handle with no results! No one really care!
I would not recomend this company to any one!The fustration is beyond words and at the end had lost 1799 for my fridge over 400 in food 300 a mini fridge replacement and now on the market for another fridge about another 1500 more for my family size.

We bought what we thought was a higher end fridge from LG. Ice maker goes out. Frige failure in first 2years also Had one of there tecknitions come out last week. Worked on it for about 1-2 hours. Said to check the ice in a day and let them know it its not working. Its been a week still no ice. Has new air and water filters. There customer phone line horriable

In 2016, I purchased a brand new LG TV. Two weeks ago, I noticed a white spot on the screen, and yesterday, there are 3 more. My TV is long out of warranty, but to pay hundreds of dollars and have it last only 4 years is sickening. I was told by a TV repairman that there is nothing that can be done. Every appliance in my home is made by LG. Now I am wondering if I have made a huge mistake.

My units are 7 months old and no one not even lg techs can get them connected. I have had to lg techs, 2 from best buy and countless phone calls. Iphone does not work. Not only would I never buy lg again, it is now a mission to tell as many consumers as possible. I spend 20 minutes each day doing so and see no end in sight.

Noticed no cooling in the fridge section. After several telephone calls a technician visited my apartment and said the control box required replacement. I said to the technician that I have been using the fridge for only three months (though I bought the fridge four years before at the duty free, I started using the fridge only I retired and returned to colombo in january). He said due to voltage fluctuations the control board could have failed. I said to him there is a transformer in my apartment and there cannot be voltage fluctuations. Further I pointed to the sticker on the freezer door stating works without stabilizer. He said it is for the compressor. Please note that I am a chartered electrical engineer worked at ce b and 30 years in the middle east in oil and gas industry.

The control board was replaced, refer to abans invoice 027353 dated19 may 2020.
After the repairs I found the freezer temperature is very cold despite the thermostat in the freezer was set at position 1 and I have been calling and following up with the technician and his lead. Despite several promises to check the fridge nothing has happened.

All excuses are bxxx sxxx from abans service.

Regards
Ranjankumar

The service company in both kharkov and kiev is staffed by useles [censored]s, who've been jerking me off for over 2 months. After this time no one has come fix the tv under warranty, and they have no idea what they are doing. I guess they hire the handicapped.. The mentally handicapped. Useless pieces of [censored]. Do not buy lg... You've been warned. Samsung is much better!

I've had this tv less than three years and all of a sudden the screen goes blank after 5 seconds! Repair is gonna be to expensive as it needs a new panel. I can tell you this "last lg anything I'll ever buy! You'd think a tv like this would last more than 2 1/2 years ! So frustrating!🤬. Now, I'd rather buy another, better tv than pay for repairs and go a week without my tv!

Refrigerator purchased at hhgregg with extended warranty, which was canceled prior to end date by service company as item deemed unfixable/faulty. Warranty refund minus repairs insufficient to replace unit. Still covered by lg original 5 year warranty, company customer support is awful, have gotten the run around and never gotten to the bottom of the issue after several service calls having to wait long periods in-between calls. During quarantine and pandemic, we have reliably not had a working refrigerator for two months. The technician documented "there were no error codes and the fridge is working," or it would have been possibly eligible for replacement. I have had a compressor replaced twice, along with internal components. From a fridge that was not cooling, to a fridge that is now freezing my groceries, I have lost so much money in food that I am totally disgusted. The item that is failing and causing issues is either related to the central sealed system or internal, but it has never been working right. We had repairs for the fridge running loud and banging in 2017, then continuous repairs over the last 2-3 months. The fridge has never given error codes even when totally not cooling, so documenting that was completely wrong by the technician. I have never had a company refuse to stand behind a product that was under warranty. Hopefully someone can help me with this issue or at least protect others from the same issue. I will never buy lg again! They just came out again and said everything checked out, but this is obviously not the case. My issue has changed from the unit not cooling and extreme fluctuations in temp to everything freezing regardless of what I do with settings. I spent $1700 on a fridge, I should have not had to have so many service calls early in the contract and now all the issues with cooling. It should have lasted longer than a few years.
I have contacted customer service so many times, they tell me I may be charged for the service call everytime they make an appointment even though the item is under the initial manufacturer warranty. It has been repaired so many times under an extended warranty that they canceled the warranty, now lg comes and replaces/fixes things or says everything is working out. Meanwhile, I have been having fridge issues for over 2 months during a pandemic and unable to keep food from going bad. I have called so many times and they just now finally offered to send me a check for some of the food losses over the last three repairs. I do not want them to give me a prorated refund, I just want my unit replaced with a reliable unit. This fridge has been fixed so many times during 2017 and now, it isn't right. They just told me its working and everything checked out, but I have had two food thermonmeters monitoring the temperatures and it is showing a 10-14 degree variation from the set temperatures.

We bought this refrigerator 5 years ago and I hate it! The glass shelves are held up with plastic ledges which collect any liquid that spills on the glass. It's extremely hard to clean these shelves. The large glass shelf in the bottom above the produce drawers has to be removed to clean it which is actually dangerous. All the shelves have plastic borders around the top edges making them bumpy so things don't slide to the edges well and fall when they hit border edge. The shelves on the doors have all broken with minimal pressure and are now duct taped. The bottom largest drawer roller on one side broke so the drawer is hard to slide out and in. Pathetic!

After using the self clean the f-1 error occurred. I see that there are many many many users with the same problem and nothing has been done! I don't have 500$ to fix this and now I can't cook!

😡

Is this for real? In top of pandemic and unemployment, now I can't cook and have to get a new range!

LG appliances complaint

To:LG customer support
To: Better Business Bureau

To whom it may concern,

Let me start with advising every customer not ever to buy LG appliances.
On 10/14/2014 I bought a dishwasher - $ 716.87 total
Micro. - $ 299.00
Micro hood - $ 149.00
Range - $1799.00
3door LG ice/water - $2499.99

I was told that this investment is worth it since LG has a very good reputation.
The pic. I include will show how bad this advise was.
The ledger of the hood did fall on the ceramic cooking top 5 month ago. Since then it is glued back with tape.
The signs that help to select the right cooking plate on the right are long gone,
On the left - since I do not use those as often are fading slowly -
The signs on the fridge (water and ice) are fading as well.
But the best part is the ice machine - out of 20 tries it works 4 times.
In the first pic it worked - the 2. NOT.

Best regards, K.Schultz-Burkel
9270 west bay harbor dr #4c
Miami Fl. 33154
Tel. [protected]

I left S. Korea in February and I have written the email address several times and asked that the service be cancelled but I keep getting responses asking me for original email. All the information needed was provided to cancel but the service still has not been cancelled. Cancel service now and stop fraudulently charging me for service. The picture I took is too large to post. My name is Ekemini Emah. If I can get someone's email address, I can communicate and forward previous correspondence. Thanks

3/9/2017 - purchased a 65" LG LED Smart TV model: 65UH615A, Serial # 611RMJF2H540 from Sams Club, North Little Rock AR at approx $1000.00 .

4/25/2020, the TV died. Turned it on and get nothing but a Dark screen.
Problem seems to be the motherboard. Very unhappy with the LG Brand products. There is no way this TV should have gone out so soon. I have 4 other none LG tvs and I am the only person in my household. The TV I watch most is over 12 years old and never have had a problem with it. I am so very disappointed and am a very dissatisfied customer because I have made 3 LG purchases over a 2 year period ( refrigerator 2017, smart tv 2017, and an LG smart phone in 2018) all either went out or are having problems on or no later than 4/20/2020.
I am a highly dissatisfied customer and will not buy another LG purchase or refer anyone to the LG BRAND. I am writing a compaint regarding the refrigerator because this has cost me approx $3000.00.