LG Electronics
Reviews and Complaints

I purchased 2 portable ACs within the past 2 years and both stopped functioning this summer. I called 3-4 times to request for a service center near to my location and 3-4 times given the wrong service center to call because they claimed not to service portable ACs. I called the 5th time and requested to speak to a supervisor, which I did, but I have been waiting for the past 2 weeks to hear back from her to offer a solution. This means LG does not care for after sales service at all otherwise I would have received a call or an email within the first 2 days.

This is the last time I am getting LG product which is obvious.

No after sales service no sales. I am stuck with 2 units and have no way of repairing them.

I purchased a Bluetooth headset with model number 910 on the 13th of August 2016.

One day both sides decided to stop working, so I went online to request a repair on 06/29/2017. I have not received an email back yet.

I waited for 4 days and still nothing, so I used the number provided [protected]) and called for support. A guy told me to do the exact thing I did 4 days ago, go online and file a report. So I did it again in hopes they'll get it this time. Still nothing.

5 days later, I called again. A different guy helped me by sending me a link to show my proof of purchase. He told me that when I do that i'll get a shipping label back. He didn't stay on the line with me though, he hung up.

I waited weeks for my shipping label until today. I called and asked what was going on and when I explained my situation, a lady told me they don't see the model number and that's why I haven't gotten anything back. They didn't ask for my proof, which I could have provided then and there with a simple email.

That makes no sense, I wouldn't be able to file a complaint without using a model number so how could she not see it? Now it's too late to get a replacement because they wanted to either be lazy or play games with me.

I desire a new pair of Bluetooth headphones, this incident was a disgusting experience.

I purchased this product for my grandson, in March of 2014. As of other products I purchased since 2009, LG washer/ dryer, phone, plus 5 other set from 32 inch to 65.all the products are still working. Only the 65 in set is still under warranty.
I am a senior disabled, on a fiexed income from SSA, very limited income.
I purchased this set for my 7 yrs grandson, for his games play station.
About 2-3 weeks ago, he turned it on and no picture, I looked at it and still no picture. So I called the LG warranty dept and see if what they can do, talked to a agent, she told me that they do a one time repair, if I could get a receipt and submit it, I told her it was registered at time of purchased. On Aug, I called LG warranty, and spoke to a supervisor named Theresa, to see if they could make a exception on the product, do to could not find the receipt, she looked into product info, told her of the set to my grandson and could not afford to repair it or buy another. Since in the past I have supported LG products and bought them.all are still working and bought as gifts to family.
After several minutes on the phone with Theresa, and told her this set should have lasted several years. And if they could replace or repair the LG 39LB8500, she was very rude and said the set was to old, and hanged the phone.

I called to ask about my HBS1100 because the left earpiece stopped working and also the middle pieces started popping out. I was told to send everything along with a copy of the receipt. My headphone was returned minus the box which was sent with a statement that said customer abuse. The abuse that they are talking about is the pieces that I told them that kept popping out. I use this on my job and I have not or ever destroyed or tampered with this product. I spoke with one of your agents who was rude and could care less because this was just another call. I was on the phone for about 20 minutes waiting to speak to a manager who was just as useless as the agent. Customer service is horrible. When my product was returned, the box that I sent it in should have been returned, as well as a better explanation as to why there was so called "customer abuse". I have also purchased another Platinum headset only to have the same problem, "left earpiece" going out again and we've only had this for about 2 months. These headsets are suppose to be quality work and I see that they are not. Will not purchase another one if this is the type of garbage that I'm going to get and also if Customer service is so non-chalant about helping. Needless to say, I am not a happy customer. Teach customer service to also say something other than "there is nothing that I can do" and they could at least act like they hear the conversation. TRAINING! TRAINING! TRAINING!

Greetings,
I purchased an LG refrigerator and the door was dented. A service confirmation was made to replace the door and the tech, Jose, has cancelled (3) times now. when I call to find out what happen I'm being told of a rescheduled date. I've had the following dates scheduled and cancelled:
7/29
8/5
8/9
I'm taking the time on these days to wait for the repair and the person who never calls or shows up. He claims that my voice mail it full, which it is not and no call is never received from him. He called me previously and we spoke the week prior to 7/29 and when I call back I the phone just rings out.

I called to speak to a super visor, Janika in Executive services, she was highly attitudinal and a disposition as such will only exacerbate the situation.

Please look into this, thank you in advace for your time.
Sheba Villanueva

I have mailed lg at least 10 times. First person who came said heater is not working so it has ice all over the inner wall and did nothing. Again another person came and said it is working fi e and went away. Surprisingly same person who came on second day again came on complaini g and said some biometal is not working. We dont know what he did but now refrigerator has stooped working completely. No cooling nothing . I dont know what kind of service lg india is providing that two month old refrigerator is not working and you are not doing anything to replace this defective product or make it work.

Garry Dewrell
Bobbie Dewrell
3773 LeBlanc Drive
Theodore, AL. 36582
[protected]

LG Refrigerator
Stainless French Door
LMXS30776 August 1, 2017

To Whom it may concern:

We purchased this top of the line refrigerator from Home Depot 11/11/15 and it was delivered to our
new home on April 18, 2016. To our dismay it stopped cooling July3, 2017. We called the company and they told us to call a technician …. they gave us three numbers. We did call one of their techs and he told us it was the compressor and coil evaporator. The parts were covered by the company ($200) but the labor would be $700. What a shock! Now the worst part is that the parts were back ordered for 3 weeks. Why? Because they were having massive problems with this refrigerator. Complaints all over the internet. We called Home Depot and asked them if they would help us resolve the problem of waiting and find out why LG was still selling this refrigerator. Oh, no, it was not their product and they were not responsible. We called LG and they told us they were not going to do anything at all…. Really, they said we are not going to to anything…. Have a good day!

When we finally received the parts and the tech arrived 3 weeks later to fix the Refrigerator he found inside the box with the new parts instructions with a diagram showing how to fix the problem and exactly where it was leaking ! WHAT? This proves that they are having massive recalls or problems with these specific parts. We feel that LG should be responsible for Parts and Labor

We are seeking retribution for our expenses to repair this refrigerator. $700

LG should be made to take this appliance off the market. We paid $2700.00 on sale for this refrigerator at Home Depot, 851 Montlimar, Mobile, AL. 36609. Home Depot is aware of this problem.
The ice maker has never functioned properly either...it jams up and will not dispense ice…

Bobbie Dewrell
Garry Dewrell

Dear all,

Kindly note that I bought a new LG refrigerator a month ago and it had a problem since I started using it the second day I got it that the cooling is really high to the extent that it makes ice drops that melts once I open the fridge and turns to water and ruin everything inside, so I called the technical team to send me a specialist and the did that was a week after he changed a card in the computer. But it was not fixed then I asked for another specialist to come and he checked and found out that it still has the same problem and he told me that the sensor needs to be changed but this could only happen under the responsibility of your company or to switch to a new one. He reported that and I contacted the head of complaints and he told me that we're going to send to Dubai the problem. And I didn't get any response so I called again and I found them really rude and they were like we can only support u with maintenance and this is all u can get. After that I called again and talked with the supervisor and told him the whole story he was understanding he told me he'll check and get back to me. He called me and here was the surprise he told me your fridge is working perfectly and when we sent u the specialist was only to satisfy you and we can't do anything more than sending you another specialist just to satisfy you. I'm really surprised and now I'm stuck with fridge that I just bought a month ago and it is LG so I didn't go get a cheap fridge to be treated that way. And I'm sorry to say that your representatives here in Egypt are rude and they want me to believe that im crazy and my fridge is working perfectly although your technical representative told me it has a problem ! That's my number +[protected] and here's my mail [protected]@yahoo.com
I'm looking forward to your reply

This phone has been horrible! This is my 5th or 6th phone replacement through Verizon. They all have the same issue, screen freezes stops completely while gaming or watching YouTube. You would think you would take more pride in your product, but you don't. I think it's very crappy that I have to pay for such a crappy phone. I will NEVER own any LG products again. You have wasted my time and money.

I purchased the fridge on August 13th 2016 through best buy. On Wednesday July 26th, 2016, I woke to water all over my kitchen floor as the unit was no longer cooling and all my food had defrosted. I called Best Buy but they refused to assist me as the unit is under the LG Warranty. I called LG customer service and they sent out a local repair man. He diagnosed the issue as a faulty compressor. This was 12 days ago. My most recent conversation with LG uncovered the fact that they are replacing so many compressors, they are on back order. They refuse to do anything for me, other than wait for the part. It's around 100 degrees here every day and I have no working refrigerator for nearly 2 weeks so far. I am very frustrated by this situation. They should just replace the unit.

On Aug 2, 2017, at 10:35 PM, khaled moustafa zamzamy wrote:

Dear sir

Kindly note that my LG refrigerator model # GR- B702GLCC was stopped suddenly after 4 years due to a feron leakage and the egyptian distributor is insisting to recharge it without fixing the main cause

Also how a well known brand as LG have this unacceptable issue and the distributor didn't show any reasonable solution or positive action

I have suffering since 7 days ago without a refrigerator and I have full confidence that LG will find a way to return back my LG refrigerator

Khaled Moustafa

Egypt- cairo
[protected]
Dear sir

Kindly note that LG Egypt Customer service has been phoned me last Thursday and we agreed together he will send a technician this Saturday from 1 to 3 PM to discover what the reason behind such leakage

unfortunately no body haven't come or even phoned me, and they will postpone the service to tomorrow that due unforeseen circumstances for the technicians !

Further to this they are insisting to recharge the refrigerator only without any guarantee if there are any leakage in pipes inside the body of the refrigerator

So I need your support to extend the guarantee period to at least two years in order to cover me in case of such leakage will return

Best regards

Khaled Moustafa

[protected]

This refrigerator has dents and bumps on the left side. It looks like they are from the inside going out. It was reported and a new one was sent to me. It has the same problems. I REFUSED the new refrigerator. I watched the delivery men cut the restraints and take it out of the box. This is a manufacturer's defect. I am very disappointed and dissatisfied. I shopped around for about 6 months before I made this purchase. According, to LG customer service, a white glove check needs to be completed at the manufacturer before it will be shipped. I hope that LG honors this. I hope that you all are not a company who doesn't care about the customer, and practices providing POOR customer service. I am so disappointed and frustrated. Maybe, I should have purchased a Samsung refrigerator like I originally planned to do. $3200.00 is a lot of money to spend on a refrigerator to not be satisfied. I have missed several appointments today to try to get this resolved.

Signed Disappointed and Frustrated Customer

I bought an LG French door refridgerator in October 2014. At the end of June this year my ice maker and freezer quit working, so I called the local repair man. He informed me that he cannot order my part because he is not an authorized repair person and that I need to call them myself. I was stunned to find out that because there is not an authorized service person on Powell River, I need to throw my fridge away and I will be reimbursed minus 3 years of use. So I have been offered 2/3 of the value of the fridge . I have no idea how much the part costs because they will not tell me, but I doubt it is 1/3 the price of the fridge. At the time of purchase, I was not informed that the fridge would not be able to be repaired if it broke. It is immoral and unethical for LG to sell products in a town that it cannot offer repairs. How do I know it is not dumping factory seconds or other appliances with major problems so it can recuperate some money from unsuspecting victims of these towns.

Three times complaint has been made regarding tearing of clothes. Complaint attended and rectified as per attendant but all in vein. Machine still tearing clothes. Very disappointed. Kindly replace the machine .
Email has also been done but no action has been taken.
You are requested to kindly look into the matter and make necessary arrangements for rectification.

I've sent several customer service complaints from July 25 to Aug 1, 2017. I have received emails regarding with possible solutions and requesting pictures. The requests include the ice dispenser not working, peeling coat on the refrigerator, scratch stove top and tray under the microwave not going back into place. I referenced the original service order in follow up requests with more information being requested. I called the service number on 08/01/2017 and spoke to someone by the name of Paul who could not help because I did not have the serial numbers on hand. I asked Paul if I could take care of all of my issues with one call to which Paul replied that I would not have to call back. I called again today and spent 45 minutes on the phone with a representative who was able to only address one complaint.

I work 2 jobs and taking the time to request repair is interrupting my work day and is time consuming. The website is not user friendly and the service is lacking and the processes are too time consuming. This site does not allow me to even attach word documents.

I would like for a customer service agent to call me so that I can address all my issues in one phone call. I was called yesterday but every time I tried to answer the phone call would ring and before I could pick up the call was dropped.

This is the last correspondence received between myself and a CSR:

Customer Called IN HAYDEE SENCION// about the unit the ice maker not working for almost 1 week // and door paint star peeling OFF// cx told she was received already the email about basic troubleshooting// check the temperature, the water line if there a water everything is good and the reset also the by reset the button// and still not working and she said also that the already unplug the unit and still not working this issue need to provide a service// RS listed No DMS found/ ASC listed NSF//locator by zip code NSF// by 20 miles NSF// 40 miles NSF// save to locator INC CNN170802916965.

I may be reached via email at [protected]@gmail.com.

Thank you for your attention to this matter.

On July 25, 2013, I purchased an LG French Door Refrigerator Model #LFC21776, Serial # 307TRLV0H720 from Home Depot, at a cost of $2, 408.99, plus taxes and installation.

On June 28, 2017, it was clear that the refrigerator was not holding proper temperatures in either the fridge or freezer compartments. This was somewhat distressing since I had just purchased a significant amount of food for an upcoming 25th anniversary party scheduled at my home on Saturday, July 1, 2017. Unfortunately, I had no alternative for storing the food purchased and after 24 hours at unsafe temperatures I had to throw out all the food.

On June 28, 2017, I contacted LG Customer Service and was told there were no direct service providers that covered my area and I was referred to the only two independent authorized service providers that cover my area:

1) RO Appliance [protected]
2) McAlister Electronics [protected]

I contacted RO Appliance and they confirmed that if the problem was the compressor, it would be covered under warranty. They also made a point of letting me know they were considering not doing warranty work for LG since they already had several parts invoices not reimbursed by LG.

I also contacted McAlister Electronics, left a detailed message of the issue, but did not hear back from them.

In addition to the repair companies referred to me by LG Customer Service, I contacted all of the repair companies I could find in my area, listed below, with the following feedback:

- Four of the five of them stated they don’t work on LG appliances because it is too difficult to get parts.
- All five expressed their opinion that LG is not a reliable appliance manufacturer and would not recommend the brand to any consumer.
- Three of the five suggested I just go out and purchase a new refrigerator.
- One of the companies was willing to do the repair but would not be able to honor the warranty for the compressor and I would need to pay for both the part(s) and the labor.

• C & N Appliance Repair – [protected]
• Santa Cruz Appliance Repair – [protected]
• Aped Appliance Repair – [protected]
• Repair Shop Santa Cruz – [protected]
• Derrick’s Appliance – [protected]

With no other real choice, I contacted RO Appliance and on Wednesday, July 12, 2017, RO Appliance performed diagnostics on the fridge and confirmed the compressor was the problem. I was told the compressor was covered under warranty and would be ordered as soon as I paid the labor cost of $695.00. I paid the cost immediately and a repair appointment was set up for July 26, 2017. RO Appliance called on July 25, 2017 to say that that the compressor did not arrive and was on backorder with no ship date.

As a 57-year-old woman, I have purchased many appliances in my life and believe in brand loyalty. I like the style and price point of LG appliances and purchased an LG washer with the plan to purchase an LG dryer when my existing Maytag dryer stops working (it’s on it’s last legs now). Had I had any clue that an appliance as critical to a smooth working daily life as the refrigerator, would be so expensive and difficult to repair, I certainly would not have purchased it in the first place. My son and myself live together. I had no need or desire to purchase a 2nd fridge for the garage since I keep food for just the two of us. In addition, used appliances are typically not very energy efficient, but I felt that I had no choice but to purchase one anyway. How can someone go without a fridge for 4-8 weeks or more?

At this point, I have paid $695 for an incomplete repair service, have purchased a used refrigerator in my garage at a cost of $300, and paid $500 for food that became unsafe and had to be thrown out.

machine puechased on 30/07/2017 in the name of rakesh kapoor . the installation was not on permanent space so the engineer said you can understantd the working etc and call me later when the achine is to be installed now on call their number [protected] i am asked to pay rs 500 and gst etc if the machine is not installed then how am i to use the machine and why should i pay for installation the way the people reply as such that they are not interested any more as the machine has been sold and all responsibility is finished and hell with their customer as he will come back after 5 years.i fail to understand the way customer care response,
rakesh kapoor
ph9319201212

HI, July 6, 2017 called LG customer service to report my total refrig and freezer stopped working. I paid $500 for a year policy to fix my fridge. They gave me # for Dependable a company that took 10 days to show up and now still haven't received parts to fix. I am not sure what I paid 500 dollars for. LG 's customer service is not helpful and either is Dependable . Please help expediate...[protected] contract # with LG

I bought LG GR-B702CLCC refrigerator form over four years dated 9.11.2012 and suddenly there is no cooling throughout the refrigerator from two days ago 27.7.2017.
I contacted the support team who told me that there was a leak in the Freon and they're willing to fix and recharging the refrigerator .
The question now is how do I guarantee that after four months of expiry the warranty period that the leak will be returned again.
In fact I have no doubt and great confidence in LG electronics to solve this Problem, where your distributor in Egypt is insisted that such kind of leakage is normal even with big brands like LG.

Khaled Moustafa

[protected]@hotmail.com

002-[protected]

Egypt- Cairo

Dear Sir,
i would like to set a complain against your Egyptian representative .
they make huge mistakes and i wish you take this complain serious as much as you can as i will start to take legal action against your company and i have everything official and recorded
beside this your agent in egypt is causing a huge bad reputition to your company here in egypt
our order is recorded in the system under the following mobile number
[protected]
by the way i try to use all ways to solve the solution but it seem that your team do not care