LG Electronics
Reviews and Complaints

I escalated this to your HK branch about the quality issue of my V10 mobile but never got any feedback since early May 2017
I am checking internet and found many V10/G4 users are having the same experiences as me (my V10 suddenly restarted and then only LG logo remain, it was the same status even I rebooted V10).
this was happening after using less than 1.5 years!
I have used many brands but no brand would out of order for less than 1.5 years! (this is my birthday present from my wife)
when I went to fixing center of Mong Kok In Hong Kong, your staff told me
I will need to pay $150 in order for initial checking ONLY (please note this is your quality issue, not mine, why I need to pay!?)
besides, an additional amount need to pay if I will need to get this fixed!?

I feel disappointed to both the quality of LG products and your customer support/customer care (as I haven't received any reply up to now!?)

date of incident : 12 May 2017
my email : [protected]@yahoo.com

I purchased a window air conditioner less than a year ago from Home Depot. It slowly stopped blowing cold air. I really noticed the problem on Sunday. It was a really hot day and my room stayed very warm even when the unit was on high. I called the customer service number that was shown on my air conditioner and spoke to a representative. She took all my information and scheduled a service call. A repair person was scheduled to come to my house today between 1-5 pm. On the day the repair was to come I waited diligently. 20 minutes before 5 pm, I called customer service again to see if the repair person was still coming. When I spoke "Chris" in customer service he could find no record of a service call or even any of my information in their system. That really upset me. I had a full day of things I had to go and places to go, but nothing got done. "Chris" wanted to reschedule me, but I was so upset and asked to speak to a supervisor. He said he would try to find one. He came back to the phone a few minutes later and said that the supervisor went home for the day. I could not believe that so I asked to speak to a manager then. He said he would try again and put me on hold. He came back and said there was no one. I asked how that could be as he was working, customer service was open, there should be a supervisor available to supervise them. I restated how upset that I wasted a whole day and my information wasn't in the system that whoever I spoke to on the phone on Sunday somehow deleted all my information. "Chris" said, the information probably wasn't deleted, it probably just wasn't saved - which I find hard to believe as database systems usually automatically backup information. I told Chris I was going to complain about their service - to wherever I could. He then said he will go walk the floor and try to find a supervisor. I told him to forget it as he supposedly already did that twice before. I told him if he could find a supervisor, give me a call. I have yet to hear back from him. I did ask "Chris" for his last name, but he told me he couldn't give it to me. I then asked for the first initial in his last name but he would not give that to me either. I really don't think "Chris" was his name as he had quite an accent - from a country that do not use the name Chris. I am still upset over the treatment I received from customer service as well as the product itself. This was the first LG product I have ever owned and after this - the last one. I would like to resolve this issue and just get a new air conditioner. It only cost $115 to purchase and it really isn't worth it to LG to have an upset customer for such a little bit of money.

I purchased my tv less than a year ago, a few weeks ago I was watching tv and the screen goes to all white lines I call LG and they say to take it in for service, they call a week later and tell me it's not covered because the tv was dropped and that's what caused the problem. THE TV WAS NEVER DROPPED I believe I would know if it was, I have never nor will I ever buy anything made by LG Again I have a tv from Walmart that was way cheaper and has lasted for 10 years no problems, shame you have to make excuses because you don't want to stand behind your crappy products

Beware of fake service centre [protected], It is being circulated in public. I called and got traped by them for AC repair/Gas refill. They are fraud local service providers who have setup a call center, quoting high prices with fake promises of service warranty. They sound like genuine service providers. Beware of them, service call centre no. [protected]

Dears

LG Egypt makes consumers​ sign illegal form to switch defected products, kindly check attached form as its distributed on social media, although warranty makes consumer replace the defective​ product with new one in warranty too but Egypt LG doesn't make this and make bad reputation to your company which I like and have many products from you but if this continue I am well sure you will loose Egyptian consumer,

My email [protected]@gmail.com

Thanks

Sir I have took the tv on jan 2017 tv id under warrenty ihave pannel prblm sir they r saying that wont com under warrenty product is unde warrenty no any physical damage sir but they r saying should pay 30000 for pannel really its very bad service I giving a police complant and feature we wont buy again a lg product I suggest to frnds not to buy the lg products its very bad survice my ph no [protected]

Lg refrigerator model lsxs263226s /01
I purchased this refrigerator new on 10/29/2016 from lowes in odessa, texas.
On feb. 28, 2017 I called to have the ice maker fixed. today's date is may 15, 2017.
The first service call was finally scheduled for april, 4, 2017. the tech came out and checked the frig and ordered parts. he said to call and schedule a repair when the parts came in.
The parts came an and a service call was scheduled for may 8th. one month later. a technician came and said that there was no water to the fridge and I would have to have a plumber come out.
There was water to the fridge before the first service tech came out so I can only assume he turned it off for safety purposes? we did not turn the water off. any how, I finally got an appointment for the third service call for may 30. another two weeks from today, it took a week to get an appointment scheduled. three weeks total.
Does this sound like a reasonable time line for a repair for the ice maker, to you? I find this repair schedule unreasonable.
My frustration level is beyond explanation. we have had to pay for two or three bags of ice since february 27th. the cost has been over $200.00 and I have a new refrigerator with ice maker.
In october 2016, we bought a new lg refrigerator, a new lg dishwasher and a new lgwasher and lgdryer. we even bought a new lg television in december. we are appalled at the service or perhaps I should say the lack ther of. we have a job that necessitates relocation every few years and when we buy a house we always put new appliances in. we thought we could depend on lg for excellent repair service. we are sorely disappointed.
Ideally we would like a replacement after all this time, but we would settle for a faster service call. also, I would like reimbursement for the expense we have occurred.
Thank you for reading my complaint and taking it under consideration.
Gary and rosa smith
[protected]
1206 s nelson, monahans, tx 79756

I bought an lg v10 cell phone. 6 months later it shut off and wouldnt completely turn back on again it would turn on go to the lg screen but would not completely load 6 months I had the phone I was so pissed so I called lg everything seemed good they said I could send it back with my copy of my recipt and copy of the bar code on the box and they would fix it no problem and no charge to me and that it wouldnt happen again... Well fast forward 11 months later and boom my phone shuts off again and wont load up so I call lg and now iam really pissed off why did this happen again for a 2nd time I asked is there a recall on a part, on the phone they told me no the person told me pretty much well sometimes these things happen but with lg they have the warenty and if it is a part in the phone thats malfunctioning than they will always replace it free of charge and only lg does this for there customers and there such a great company and blah, blah, blah and all I wanted was to know why I was told this wouldnt happen again and it did and now I had to go without a phone again for 2 weeks send my phone back and than have to re download all my things on my phone but the representative could not tell me why this had happend again all o got was im sorry. So I sent the phone back 1 week later I get an email saying they will not fix my phone that I have to pay 380 to fix it or they can send it back to me as is that the phone had been tamperd with and no longer was under warranty I was pissed I called spoke to person after person mangers superiors over 7 different people and was told that the sticker that is on the back of my phone that identifies the phone had been taken off and if its taken off the warranty is voided. Now here is what infuriates me when lg sent me my phone back last june they sent me my phone back with out that sticker on it. It is a huge sticker I remember the phone going to them with it on but it came back without it. Now I didnt think anything of it at the time on just cause I had no idea the sticker was important I thought your recipt and the bar code on the box was what is important but these people told me no that sticker os because this could be a different phone so now I got even more mad because what if they sent me back a different phone last june a referbished phone or someone elses phone I have no idea I sent these people my phone and have no clue what happens when its there all I know is I got back a phone with no sticker on the back and it broke again 11 months later with the same issue so I said to numerous people all this and was told exactly this from a supervisor first she said our techs would never take the sticker off and I said and u have proof u can prove that my phone came back with the sticker on it and she said no I can not and I said mistakes happen which is fine it could of been done on accident and she said yes well our techs would never intentionally take the sticker off if so it would of been a accident so now she changes her story so than I said ok so they could have taken it off by mistake which would not be my fault thats on ur end and she said well since u didnt call to make note of that there is no record so u cant prove we took the sticker off just like we cant say you could of taken the sticker off so the warranty is voided. I couldnt believe that thats how this conversation was gonna go everytime I called and spoke to someone they were not helpfull at all they had no input at all on what I could do just pretty much im sorry is there anything else I could do for u just a very dry additude so customer service skills from anyone. Now I have no idea if the phone I had for the past 11 months was even mine they wont fix it and I asked them to send it back to me and its been 3 days and I still havent received a tracking number saying it was shipped out. I dont know how this company is still in business there products dont work very long very poor quality they have the worst customer service they really need to call it quits and stop ripping people off

We bought an LG dryer for $1200 on April 7th. We just moved, and the first time we tried to use it on April 29th it didn't work. We called and someone tried to talk us through a fix. Called again, tried to talk us through, didn't work. A repairman came on Friday the 5th of May, but he was supposed to come from 1:00 to 5:00, and he came sometime earlier without calling or any notification and left a note that he had been here. We were at work and never had a call. He came back on May 6th and said he would have to order a part. Just yesterday we got notification that they ordered the part. I called customer service to see if anything could be done to rush it or get a new dryer or SOMETHING, but they said the part would take a week to 10 days to order. In the mean time we have a family of 5 with two teenagers, and have been to a laundromat once already. Now we have to wait another week or more and will have to go again this weekend. This is absolutely not right that a new dryer would be broken from day one and no one seems to care at all. I called them and they said we will just have to wait for the part. I asked to talk to a supervisor and was on hold for 20 minutes and was told that there was nothing they could do. I am astounded at the lack of care or customer service that LG is giving us. I have used their TVs and computers before and was very happy with the service. Apparently the appliance department leaves a lot to be desired. The supervisor didn't care a bit that we have been through this. She was bored and not at all in sympathy, but just kept saying "sorry, there is nothing I can do". Well, we are not happy and will never again trust an LG product. At least not an appliance. The customer service is non existent, and the product is shoddy and there is absolutely no avenue of help for anyone with a problem. The very least they could do is to offer a rebate of some kind for all the trouble and money it is costing us to keep going to a laundromat. Not a good way to spend the weekend with a new $1200 dryer sitting useless in the garage.

I called up LG Call centre [protected] from Hyderabad regarding Air conditioner repairing, they had send some local 3rd party 'Om Sai Cooling Solution', who refilled gas in my 1 tonn split LG air conditioner in five minutes & charged me 3850 Rs which seemed fraudulent.
This AC stopped cooling after 2 days of gas refilled, so I called up Lg service centre [protected] again and they have not sent anybody. It has been 3 weeks, I keep calling them, they make fake promises and never turn up. I feel cheated and have lost faith in Lg service. I feel like location their service call centre and giving them the right treatment.

I had logged a call for TV repair on 4-5-2017 at customer care number of India . Complaint number is RNP [protected]. The engineer called in the evening and inform to come next day morning. He neither visited nor picking up the call. Till date call has not been attended and I had called up customer care also two times but no support received from them also. If a customer is not getting after sales service then why we should buy LG products.

I purchased an LG 55 inch smart screen TV two and a half years ago. Recently I had an issue with the backlight panel going out which caused the screen to go black. After researching online what the problem could be, it was apparent that multiple people were having the same problem with their LG TV with the TV's being less than 3 years old. I contacted LG to get a technician out to look at the TV. I was told that the TV repair would be more than $800 ... yes folks that's more than half of what the TV cost originally $1, 400. I have contacted LG customer service and executive Services regarding this issue since the TV is out of warranty. I got no results at all. I have now filed a complaint with the Better Business Bureau. Will be waiting to hear from somebody. I hope this helps people and they will check out the reviews for LG products and the customer service before purchasing their product period for me they will not get one more dollar of my

hello LG i have boot loop problem in my h960 lg v10
it's 11/2015 version i tried to contact local lg they refuse to repair my mobile free because it bought from anther country
they said i have to pay 3270 Egyptian pound " i can buy brand new mobile with same price of repairing "
about the warranty it's one year and it's already finished
i have confession of one of lg Egypt employees said that it's a problem in this version and they didn't want to solve this problem so i hope you got my Complaint, i'm not satisfied and very angry now
contact me eng.abdullah.[protected]@hotmail.com
[protected]@gmail.com

I bought a LG V20 on March 2017 and sent it after two weeks of trying to resolve an issue.

Out-of-the-box there was an issue with screen brightness and time out that when set certain settings then restart the mobile it goes to the default settings.

Sending the mobile to LG service center was a huge waste of time since the issue is not resolved and that service center claimed the issue is a phone feature.

Trying update the firmware didn't solve the issue.

You may contact me via email: [protected]@outlook.com

Please advice.

Thank you

I've had this phone for about 9 months now and I have to say I'm really upset with it. The battery is always overheating and when that happens my screen will freeze and applications won't work. A few days ago the power button stopped working. Its even more frustrating since the screen has a delayed reaction to my double tap and takes a while to wake the screen.
I'm really disappointed with this product and when I bought it, I was trusting in LG that I would get a good, reliable phone. Well, I guess I was wrong.

LG Refrigerator, Model: LFXS296226W
29 cu.ft. Ultra Capacity, 3-Door French Door with Dual Ice Makers

April 27, 2017

We bought this Model about 1-1/2 years (17 months) before we started having major problems. This purchase was based on some research along with the "Consumer Reports" rating. On Jan 15, 2017 the unit quit cooling and freezing. A service tech (whom LG advised us to use) said that there appeared to be a leak and it would have to removed and worked on... needs to be repaired. Then we noticed that we had purchased a Three-year "Extended Warranty" on two of three LG appliances we had purchased from Grand Appliance of Appleton WI at the same time (washer, dryer and refrigerator). Upon contacting Grand Appliance of Appleton WI we were told that there was nothing they could do. We would have to work thru and with NSI Protection Plus Insurance Co whom serviced the Extended Warranty sold to us by Grand Appliance Co. This is when the problems really started! The first repair visit on Jan 16, 2017 as stated above. The second "diagnostic" visit was on Jan 19, 2017. The third repair visit was on Feb 8, 2017 (over three weeks without a refrigerator-freezer already). A compressor and dryer assembly were replaced. The unit worked intermittently (had to set the frig temp at 30-degrees and the freezer temp at 6-below zero (as low as it would go). Food in the freezer never really froze solid. On March 22, 2017 the unit quit working completely. A fourth repair visit could not be rescheduled until April 4, 2017 (two more weeks). $974 worth of parts was ordered (Condenser, Compressor, Dryer assy, Evaporator and Main Board). On April 4, 2017, the fourth repair visit was made to install all of the above parts, which involved two repair technicians. One day later, April 5, 2017 it was 69-degrees inside the refrigerator/freezer. A fifth repair order was placed and on April 10, 2017 (another week later) the repair technician determined the unit non-repairable on April 10, 2017. A week later a call was made to the NSI Insurance Company to find out what was happening with a determination on the insurance policy. I was then offered and accepted a new replacement of the same make and model. Now another week has passed and still no further information about the replacement. Well over three (3) months without a refrigerator that does not work at all or only works intermittently, letting freezer foods get soft! Maybe all LG employees should experience these problems and see what a hardship this causes . . . food spoilage, moving foods to other neighbors and relatives refrigerators and freezers (some 10-miles away), extensive clean-up on two occasions, and all the time that we lost waiting on parts (1 to 3 weeks) and repairs, running to neighbors and relatives, the hardships of having family and friends over, preparing snacks and meals, making repair calls, many follow-ups with NSI Protection Plus Insurance Co. They never contacted us, to keep us informed on anything! These were the first LG appliances I have ever purchased . . . never again. This was the first time I ever purchased an Extended Warranty . . . never again. There was no “customer service” from any of the parties involved in this very disappointing ordeal. After another call, I was just informed that a replacement refrigerator should arrive May 3, 2017. We will see if it happens? Four months without a working refrigerator!

A brief summary of the above.
8/31/15: Delivery of a new LG refrigerator, washer and dryer with Extended Warranty on the refrigerator. $2, 389
Refrigerator Warranty: $249
1/15/17: Refrigerator Quit freezing and cooling. (16-1/2 months after purchase).
1/16/17: Non-warranty Company made service call # 1 to home. $83.95
1/19/17: A & E Factory Service (NSI Insurance Co) service call # 2. $303.95
2/8/17: A & E Factory Service (NSI Insurance Co) service call # 3. $745.63
2-8-17 to 3-22-17: Worked intermittingly, not cooling or freezing at proper levels. Made service call.
4/4/17: A & E Factory Service (NSI Insurance Co) service call # 4. Repairs made. Never worked. $1, 288.41
4/10/17: A & E Factory Service (NSI Insurance Co) service call # 5. Declared Non-repairable.
4/17/17: Called NSI Insurance Co to complain. Promised a brand new refrigerator of same make & model.
4/25/17: Filed a complaint with LG.
4/27/17: Called Grand Appliance & TV of Appleton WI to see if they could help me get some answers. They informed me that they had a new refrigerator arriving on May 2 ready to be delivered on May 3.

Four months without a working refrigerator!

Spent the better part of 2 days talking with executive services with LG. I discussed with them the problem with my 55 inch LG flat screen. It is two and a half years old in the back light panel went out. The cost for the parts in the repair is over $800 ..yes folks $800. Because the television is past the 2 year extended warranty by three months LG was not willing to do anything to help me. Also, the part is on backorder and I'm not even sure when I can get it. But be very clear I am not putting $800 into a television at this time. So please, when going to buy a new television please check what kind of customer service is provided for your product. LG will never get a dollar of my money ever again nor would I recommend their product to anyone. I purchase the TV through Dell, also talked with them for more than an hour and all they were willing to do was give me $43 towards a brand new $1, 500 TV. I've been a customer of Dell for more than twenty years have bought many items from them also. They are a wholesale dealer for LG products after discussing this with LG for the past 2 days I told them it will be my life's mission to post something everyday on this website so people know what kind of customer service they provide. I hope this helps... I wished I'd done more research and read customer complaints because after checking Google I found pages and pages of the same problem from most of the LG televisions and yes folks most of them were less than three years old ... shame on them

I purchased an LG refrigrator and it stopped cooling and working properly less than two years when contacted the service unit they respond very irresponsibly and slow.eventually they took the machine and told us to pay for the gas and service which means that the guarantee you are writing and announcing is false or your service unit is smuggling or you have a bad representative in Sudan.We the sum requested by your people.now again and in less than three months the refrigrator is faulty and does not wish to freeze or keep our staff frozen.
You either have a bad product or bat customer service or bad representative or the all of them.
I don't think I can recommend these products to a friend at least in Sudan.

I have had 2 LG V10 phones in the past 6 months that have had some sort of software issue. IT IS NOT THE BATTERY. It turns on to the LG screen and refuses to go forward. It gets extremely hot and you have to remove battery for 5 minutes for it to cool down. When putting battery back in, it does the same thing, goes back to black LG screen and refuses to go forward. I have contacted my phone company who was useless and said I had to contact LG, then contacted LG and they were just as useless as saying there is nothing wrong with the phone and to factory reset the phone or I can send it in for repair but it is a refurbished phone and sent to me with a crack in screen and now was told I have to pay the remaining balance on the phone for something that WAS NOT MY FAULT! I want my phone fixed or a new phone sent to me. Like I have said, this is my SECOND LG V10 to have the SAME PROBLEM! I even requested to speak with a supervisor and still have not heard anything. This is ridiculous! I just want my phone fixed or for a recall because my phone isn't the only phone this issue is happening to. I would like for a supervisor to contact me, to find out why I'm being treated like this is my fault the phone is doing this.

Dear sir /madam My self Ram Narayan. I bought LG 49 uhd 4k led after couple of days I noticed that on left side of led there vertical line appear then register complain for it and after lot of calls some one came from service center from, Hoshiarpur, Punjab, India. They took led and said we already get ur complain also company send particular part for replacement in ur led we will bring back after 3-4 work days but now it's more then 1 week but no body come. We trying to contact them ever day they jut reply tomorrow someone come but till now no one came. Now what can we do because we reach them to service center as well but same answer tomorrow someone come. How long we have to wait?