LG Electronics
Reviews and Complaints

On 3/17/12 I purchased new LG washer for my sister. It was chosen because my sister is disabled and this unit better suit her disability. The price was $1, 099.

In May I learned that the Bleach dispensing area of the washer was rusting. This was a cosmetic issue and did not fall under the extended warranty that was purchased. Since this was an obvious flaw in the galvanizing process I contacted LG and they agreed to “extend” their warranty and to repair the washer for the rusting issue.

On 6/6/14 LG sent a service tech out to look at the washer and he said that he needed to order the parts to replace the washer top. The tech returned 6/13 to make the repairs. When he re-assembled everything he could not get the washer lid to lock (in order to operate the washer’s lid must be locked). He called someone on the phone to request assistance. When he hung up the phone he said he had to order more parts.

On 6/14 he installed the new parts but the lid still would not lock. Also, the water would not stop running until the unit was unplugged. He made another phone call requesting additional assistance. While on the phone, he tried several other things to no avail. He then hung up the phone and said the washer was “un-repairable”. He stated that someone from LG would be contact in three to four days.

The service ticket issued by LG states that the issue they came out for was cosmetic but they left the washer inoperable.

On 6/16 someone from LG called and offered to pay $800 for the washer but that was all they would do for us. They would not repair or replace it. We requested a supervisor. On 6/17 Michael called and said the same thing. My Brother-In-Law told him that was unacceptable. The washer was working before their rep took it apart.

Michael (from LG) directed my brother-in-law to contact Home Depot because the extended warranty was through them. The problem with this is that this is not Home Depot’s responsibility. LG sent their employee into my sister’s home and, while in the normal course of his duties, he damaged the mechanical workings of her washer. This is no different than if he had dropped his tool kit on a crystal vase and broke it. LG is responsible to make my sister and brother-in-law whole.

It is injudicious to allow a company to come in to a senior citizen’s home to repair a cosmetic defect and damage beyond repair (according to their own technician) a washer that was purchased for $1, 100 and then to disclaim responsibility for the damage that they caused. Just because this is company is a foreign-based multinational conglomerate it should not have the right to treat our consumers this way.

When speaking with LG’s customer service representative and the supervisor, Michael, we asked for what we believe is reasonable. We requested that LG either repair or replace the washing machine with the same model.

My sister is disabled and has trouble moving around. She would normally only wash small loads of laundry at a time. Now, she must gather all of her clothes together and either drive fifteen-twenty miles to a laundrymat, pay money that she should not have to pay and use machines that are just as apt to destroy her clothes as to clean them. Her only other alternative is to drive thirty-five miles to my house and use my washer and dryer and try to do her laundry all in one day. Over an extended period of time this very well may be deleterious to her health.

On 13 jun 14, i bought a LG split ac 1.5 ton LSA5PW5M from Unison Air Conditioners, krishna nagar, delhi and paid a downpayment of Rs 11750/- via cheque. I was promised delivery upon cheque clearance. I followed up co owner Mr Sanjay on Mon 16 jun but was told that monday being holiday, i'll be confirmed by Tuesday. I calldd up on Tuesday 17 jun and then i was told that ac will be delivered by evening. Despite follow ups, same was not delivered on Tue also and i was again promised that it will be delivered and installed on Wed, 18. Based on this assurance, i took leave on 18 but no one turned up despite follow ups and upon rigourous follow ups, ac was delivered by 9pm on 18 and i was again assured that same will be installed definitely on Thu 19 jun. So i again took leave and again followed up with them since today morning. After number of follow ups, engineers turned up around 12:30pm and when I asked them to ise nitrogen and vaccum based cleaning during installation, they called up their supervisor and started to go back. When i enquired, they told me that some other engineer will come for nitrogen based installation. I called up owner Sanjay once again and this time, he picked the phone amd told me that such installation will cost rs4500/-. This was a shock to me because even companies recommend proper cleaning of moisture before installation. He told me now to get in touch with another engineer. When called up that person, he said he'll come by tomorrow. Now, i called up company and talked to one of the supervisor, jagmohan singh. He assured me to get the same installed by today and told me that service centre enginmer will call me. I waited for another hour but no one called. I called up call centre again but this time even jagmohan also busy. Now, due to this shameless behaviour of dealer and careless attitude of co., i have wasted my second leave with no clue of any installation today.

Regards, Sanmati Jain
+91 [protected]

I purchased LG LED 3D 32LM3410 from Gera Vision, Vishnunagar, Jagadhri Workshop, Distt. Yamunanagar. The product is of inferior quality as it began problematic from the very beginning but it was somehow set right by local dealer. In the beginning of May'14 the problem worsened & now lying idle for one week. I chase daily but no one ready to tell the fact. This is the sorry state of LG Electronics.
The technician through customer care told me that the part will be replaced after its arrival. When the part will be arranged is not known.
I am getting only assurance but no one can ensure arrival of parts.

Very poor service of LG electronics.

The customer is helpless & feel cheated because it not known when the LED will be set right, though it is hardly six months since it has been purchased.
The local dealer Gera Vision is sitting idle because their duty is selling only LED & rest is upon the Co.

The dishwasher came with a 5 Year warranty on the Stainless Steel Tub. Three years down, I see dots on the door and think water marks. Then call LG service who inspect and confirm that not only the door but the inside of the stainless steel tub too is rusting! The dishwasher is now 4 years old. The LG technician says it cant be fixed. And when we ask LG to honor their warranty, this is the response: " …LG will offer you 15% discount towards the purchase of a new LG dishwasher. Please remove and keep the original serial tag of your defective dishwasher, as those will have to be sent back to LG Canada (by Purolator, account# [protected], it should be addressed to Attention: M Mannik on the address below). You also have to send us the new Receipt which you can send by email".

I have purchased LG F1056LDP in 2010. First 3 years it was worked nice. But this year (4th year) it is giving starting trouble. Once the machine is switched ON, we can change wash type, spin, temp. But, Start/Pause is not responding. I have physically checked that switch is fine. Randomly sometimes it will work. But most of the time it is not working.

Anybody knows the reason, please tell me.

I took out a new celphone contract at Westgate Cel C. I wanted a Samsung Pocket + or Samsung Fame. After 3 weeks of struggles i was offered the LG1 phone. I clearly said i dont want to struggle with the phone, and i dont want an expensive phone, because the pay as u go works out too expensive for me. I signed for the LG phone, they helped me to set up the phone, but because i left Cel c store all my first months MB has been used up. I wasnt too happy, but bought some pay as you go, just to get the phone going.

Since then i have been back to the Cel C store several times, because the LG phone use up all money loaded onto the phone within minutes. Cel C store helped several times to try and close all unnessesary apps, and internet, but it seem that nobody can stop . the LG phone from just eating the money.

We requested that the LG phone gets tested for a fault, but we were told that this is the programs that the LG phone gets sold with, and it cannot be deleted or disconnected. Im using my old nokia phone now. because i cannot keep om paying money and load onto the phone, and it just keep on dissappearing into the cyber space for nothing!

I have an LG Optimus F7 (LG870) that I bought from the Boost Mobile website that has never had a working GPS since I got it in July 2013. I have been through LG's crappy customer service twice now. Each time they have me send it to their repair depot in Texas, they reboot the software, and send back the same non-working phone! No matter how many times I plead, get on my knees begging, crying on the phone, to please help me. Honor my warranty and replace my phone - even with a refurbished one that works, they won't do it! The just say I have to send it back to the repair depot and they determine what needs to be done. Bull CRAP! They just keep rebooting the software and sending it back, totally disregarding that the hardware is faulty and must be replaced. I need my phone replaced. Does anyone know anyone in LG that will actually help?

Boost will not honor their sale, by the way, because they use a 3rd-party to fulfill their orders and told me to pound sand when I asked for their help.

This is to bring to your kind notice that I Mr Graciano Diniz hailing from Goa.i have purchased the LG split AC on 07th Dec 2013.But during the last month of our warranty there was a gas leakage problem occured.so I complained these matter to Mr Santosh who is incharge at the designated office in south goa.He took the unit to the workshop and kept it more than 15 days. After he remarked that it is not a gas leakage problem but only a installation problem.since it was last month of our warranty period, I requested him to take necessary action, as I would not be responsible further for any damage.So after a month the same problem appeared.I brought my own technician n he guided me there is a severe gas leakage, than again I complained to Mr Santosh.No sooner he took my AC unit back to workshop, and after 15 days he complained there is a gas leakage problem.so i requested him please look into the matter because I believe the AC unit is clearly faulty so help the customer in a very special way.I m writing this letter to the concerned authority to take action as earliest as possible as I dont want to face problem again and again.LG says life is good but making our family life very miserable . so please kindly look into this matter and make our life good and happy .I trust and looking forward for your reply and sincere co-operation as earliest as possible. Thanking you. ----Graciano Diniz ( Customer

I am a retired serviceman from the AirForce and have been out of the country for 1 year and 6 months when I was home last I bought an lg washer from HHGreg in my area they delivered and installed it and never used it until I retired from the Airforce. I've used it maybe from 10-12 times since I returned home and 1 day I put a load of clothes in it and left to make a run to return home to water running down my driveway and my garage being flooded with water and my drywall laying on the garage floor and sparks from my breaker box due to a water hose inside the machine coming loose I called the store where purchased they informed me that I was out of warranty. They wanted to send a repair guy out in a few days to see what the problem was he told me just to come out was $69 just to look and they would apply it to the cost of repairs.. I thought about it and looked for my self and seen where when it was (poorly) built their was a cheap hose clamp that popped off and cause the water to shot everywhere. From there cheap machine I had to spend nearly $1700 to replace the drywall and repaint replace the breaker box which shorted out replace flooring wood and carpet and mouldings but the Only thing they will say is I didn't get a warranty with it. Like they would have fixed it and all the damage done. Never in this life again will I buy another product from them.

I had ordered LG tone bluetooth headset white - HBS730 (order ID: [protected]) almost 2 months back for 11.5 kwd from kuwait souq.com. And received it but it had defect and was told by the seller that it will be replaced within 3-4 days time and until today I didn't get it. The seller took back the item and didn't refund the money which was done as COD. And when enquired again the seller made a new order and is asking me to pay again 11.9 kwd and is telling me that it is the company policy! So what about the money that I paid earlier ? And finally after much dispute I was delivered the headset but with even more defects! ... and they are telling that the money cannot be refunded. Kindly help me with this I need my money back or a good product I need justice!

Bought a kitchen set of range fridge and microwave, after a month range not working and hear rings rubbed off. They refuse to do anything about it stating its cosmetic and not address the heating issue. After writing this on the LG consumer page they rejected my comments! I guess they don't want people knowing they screw them over. I even answered one couple stating the heating elements don't work right and are not safe and they refuse to post that!? Lowes cannot believe how bad they are,

Hi,

I have lodged multiple complaints with LG for the malfunctioning of the washing machine purchased less than a year ago. However, the technician has not visited my place to look at the problem. The calls are also closed citing "re-appointment from customer" where as I haven't received a single call for scheduling the visit.

The customer care has provided with his supervisor's number, which is not picked up. The service center number provided by the customer care is switched off.

Please help us in getting attention from LG on this issue.

Thanks,
Guncha Malik

I purchases a $2k lg refrigerator in late november 2012, from hh gregg. The ice maker stopped working in june 2013. Still under warranty I called lg for repair. After lg scheduled an appointment #1, with a service repair provider (Urs), they didn't show up, the 2nd visit time urs showed up with the wrong ice-maker. Visit #3, the ice maker was replaced by urs, but never worked. Visit #4, a different service repair provider (Sa) was chosen by lg; the ice maker was replaced by sa again, but still didn't work. Visit #5, the circuit board was replaced by sa, but the ice maker still didn't work. Visit #6, was scheduled for service today with urs; the same service provider as #1. I just got off the phone with the urs and they deny that I am scheduled for service today. Lg scheduled the appointment electronically and I have the confirmation email. Lg is indicating that urs cancelled the appointment without reason; although the urs insists they never received the request. Lg now wants me to schedule another repair call with urs. Really? Doesn't this fall under the lemon law category?

My LG model BP-620 Bluray player, with a 12-month warranty on parts and labour, stopped working 9 months after purchase. I first called LG customer support and the LG rep told me to return the unit to Best Buy Canada, from whom I had purchased the unit, for replacement. Best Buy no longer carried this model and would only offer me in-store credit of the original purchase price toward another unit. I then emailed LG, drawing attention to the fact that the Limited Warranty existed between LG Canada and myself, not with the retailer, quoting the Limited Warranty provision that “LG Electronics will, at its option, repair or replace the product at no charge to you", and stating that credit of the purchase price constituted neither repair nor replacement and therefore did not satisfy the warranty. The reply from LG stated “….the retailer will only credit you the purchase price of the unit. What you do with that credit is entirely between you and Best Buy.” Again I emailed back that this stance was in violation of the Limited Warranty and asked if they still refused to honour the supposedly legally binding provisions of the warranty. Their response was “this is the return authorization process”. My last email pointed out that “return authorization” is not equivalent to warranty fulfillment. I did not receive a reply.
Bottom line is, based on my experience, consumers should not expect LG Canada to honour its warranty commitments. Buyer beware!

6 months ago i bought LG 3D smart TV..while watching any channel a noisy water drops sound appears from the TV..i called the LG service in my country they came, reset the TV but nothing changed..they want to repair it but i refused it still garanteed and they should exchange it with a brand new TV. didnt take my problem seriously and they didnt care..i wont trust this brand anymore because its untrusfull company

Dear Sir,

This is to being to your notice that I am really fed up of LG local service centre. My complaint RNA130812044988 dated 12th August 2013 is not yet resolved. Service centre guys do not answer the calls at all. they take their sweet time to repair the AC. Today is 18th August and I don't think I will get my AC before 19th August. Every time they take My AC for repair, I don't get before 8 to 10 days. Pls. Open more service centres and keep professional staff. Customer can't wait for 1 week to 10 days.

I use LG AC, LCD Music systems for my both the homes. However, now my faith in your product is not very strong after facing such issues.

Pls. Look in to the matter and oblige.

Many thanks,
Nilesh Dholakia.

We purchased refrigerator (Model no.195 SADG5) four year back on dtd.18.10.2009 from Popular radio & tv centre, Kalyan, Dist. Thane Maharashtra. Which has ten years warrenty period. Since from one month refrigerator was not work, we complaint to LG Customer Service Centre. However your mechanic come home but he dosn't give proper service to work refrigerator properly. From the past three weeks despite our repeated requests Complaint No.[protected] Dtd.06.07.2013 & [protected], Dtd.22.07.2013, LG customer service centre not to be interested to workout complete complaint settle. We have been given incomplete service our refrigerator only once. Last week the service center promised that they would send a mechanic this week. The customer service center (VM-LGcare) was not able to settle our complaint properly also no respose given by LG Customer Service Centre..

So we requested to look in this matter so that to repair refrigerator mentioned above so as to work refrigerator properly.

Thankig You,

Sunay C. Lad
Home Address - Sunay Lad, 201, Prathmesh Poorty Bldg., Dalvi Wada, A/P Manda, Titwala (East), Kalyan, Dist. Thane. Maharashtra India. Pin-421605.

After 5 years the oven stopped functioning properly. It cuts off during cooking, it goes out of control and burns food, it fails to turn on. After 3 visits by an LG tech and $260 the oven still does not function properly. LG had a recall on this product but they insist that the recall is only related to burner problems, not oven problems. Customer service is completely inept and has been trained to behave like robots repeating the same ###ic crap over and over and not having brains enough to process the information you provide. Then, they start asking questions like "is your oven rack properly positioned" and "did you turn the oven on properly". It took me an hour to get to the point where she would schedule the tech come out for a 4th visit. LG ranges are crap and they seem not to be repairable.