LG Electronics’s earns a 2.2-star rating from 1538 reviews, showing that the majority of electronics consumers are somewhat dissatisfied with their products.
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weasles out of warranty
I own a LG Clothes Washer, model WM0624HW/01. The direct drive motor supposedly had a 7 year warranty on it. The rotor has plastic (!) splines in it that attach to the drum shaft to wash and spin the clothes. It (of course, it's plastic!) stripped out after 3 years of normal household use. I contacted LG to get a replacement (I have been repairing appliances for 20+ years professionally, I KNOW what I am doing), they absolutely refused.. They said:
"Thank you for contacting LG Electronics/. I am delighted to hear from you as our valued customer and I will be glad to answer your concern|. I apologize for the inconvenience you’re having with|.
Drum motor such as stator, rotor and hall sensor has a seven year warranty from the date of purchase". Yes, the motor is still in warranty as I checked based on the serial number you provided:. The washer has a 1 year warranty for parts and labor from the date of purchase but has exclusion for warranty of other parts as stated in the warranty page in the owner’s manual?.
For the replacement of the said part, it should be done by one of our LG technicians or authorized service technicians/. The technician will order the part for you as soon as the unit is checked upon technicians visit, or will install it for you if the part is available upon service visit. Let me provide our rates for the labor.
For LG technicians:
Diagnosis - $89
Minor repair - $150 + tax & parts
Major repair - $225 + tax & parts
I apologize I don’t have the information for the rate fee for our authorized service technician, they have different rate scheme than our own LG technicians.
I hope I was able to help you with your concern. If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at [protected] at your convenience.
Thank you for choosing LG!
Albert
LG Customer Service"
I called Albert and told him I was a qualified appliance repair person, and it only took me 10 minutes to diagnose and remove the offending part, please just send me the part. He absolutely refused. In order to get it replaced under warranty, I would have to spend $239.00 in labor. The part is available to me wholesale for $73.11, and it will take me 5 minutes to replace it. Of course I will bite the bullet and buy the part myself. What gripes me is that the part is under warranty but I cannot get the part. LG has figured out a way to screw me out of the warranty they supposedly provide. Even worse, the replacement part is "new and improved" with METAL splines in it, proving LG knew there was a problem and are refusing to do anything about it
Bottom line: I will never, ever buy anything from LG ever again. LG = Latest Garbage. This is not the first LG appliance I have had problems with, but it WILL be the last.
terrible and awful service
What a terrible nightmare I had been in my vacation and I had problems with my dishwasher and this company came to fix it and the tech 0585331 damage the hose and flooded my just finish basement all the wall and ceiling soak with water now I have a smell basement and waiting for my house insurance to help me out and all our hard work on having a nice basement is over for the bad repair service of this company I am hoping that this company is responsible to pay for the damage that they did. So think twice if you want to deal with them. My vacation are a nightmare so far ...the worst company to deal with if you don't want a flooded house don't go with them . Terrible service, slow service and they don't care if you house is flooded or on fire... Don't deal with them
A&E factory service terrible service awful work. damage my floor and wall down in my basement.
3 yr old fridge not working
I bought a new LG refrigerator 3 yrs ago, along with an extended warranty for a further 2 yrs. ontop of the mfg. warranty. It was delivered early July 2009. After being away for a few days, I came home to find that the fridge was not working at all. Needless to say, I had to throw out a lot of perishables. Upon calling Leon's customer service I was advised that the warranty had ran out and that Leon's could not accept responsiblity for the repairs. The extended warranty had only ran out approximately 3 weeks prior to the fridge dying! I spoke to a manager named Sandy, and she told me that Leon's could not accept responsibility tof the repairs...almost sounded like they all had a sheet that they read off of.
I have made numerous purchases from Leon's over the years that they have been in business, but I will never buy from them again. Customer service is not available to those who buy top end appliances that stop working a few weeks after the extended warranty that they have bought, runs out!
facke service & product
Now lg [repoted] company selling fack $ duplicate product...?
In 2 month same problem came in my lcd in first complain the service eng came after 2 days and said the main wire socket of lcd is loose it should be change but just now I dont have. I will change later and they took a packing in my lcd. Same problem came again, now u change the sockt. If again I will put a case in consuer fourm. Because my mom &dad several time go and shake tv than tv start. Lcd 32' [inch]under warenty period. So I think of ur company image...?
Thanks
Komal narang
Dist presedint of ipc
Jabalpur m. P
Contact:-[protected], [protected], [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
I have sent claim form on 14.09.09 to Spectramind Marketing Pvt. Ltd. for free installation of Airtel DTH Set up box as offered while purchasing 26' LG LCD TV. My form no. is 329333. But till today, I have'nt got any feedback or services. It appears to be clear cut case of cheating. Mind that you are unpopularising your products through such fraud. Plz do the needful at the earliest
I bought LG LCD TV on 20.10.10 . The product is now not working properly as every time we switch it on there is no visual, we have to switch -off from the mains & switch-on again & it starts working.
My LG LCD TV model -42LF20FR serial No - 912LFPKW008477 not power on. Location -Palampur, Himachal Pradesh, India. Pls repair it in warantee pds.
LG LCD TV - CRACK ON CENTER OF THE SCREEN. I just bought an Lcd Tv yesterday 25/11/14 for cash from MANI`S ELECTRONICS IN PIETERMARITZBURG. During the connection time only to see that there is a crack on the centre of the tv. I took it back to the shop but they said they cannot help me. Now I realise being a foreigner in a foreign land we are neglected... I phoned an LG firm in Johannesburg reporting but the main aim was to ask if they can repair it for me but their respond was take it back to the shop. WHen I bought it it wasnt tested and the crack cannot be identiefied when its off only when you switch it on then you can see it.
You need to buy a plasma. Forget all you hear about glare in a bright room. I have two Panasonic Plasmas. Paid much less and get a great picture. Blacks and whites are brilliant. TV sales people want you to spend the most. Plasmas are the way to go.
wifi problem
I have purchased lg mobile p-690 1 day back...im facing problem while using WiFi.As soon as i select any of wifi services the mobile turns off...please help with a solution to the problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
lousy product support - no warranties
I recently bought 3 sets of LG TrueSteam Washers & Dryers (less than 1 year ago), along with several large screen LG Smart TVs, for a new house I built with suites. Unfortunately there has been a confusion about when I bought & when I received the appliances; however these appliances have been only in use for 5 months. Both Dryers are not working; one does not heat at all & the other is not drying properly.
I have always thought that LG Electronics was a good, reputable company & in the past I have gotten good service; thus why I spent almost $20, 000 on new LG products HOWEVER something has gone greatly wrong with their Customer Service. I can only assume that upper management has changed direction and gone from a customer-oriented company; to a company that looks to save money by not honoring warranties. Their Customer Service has gone out of its way to avoid the warranty using every excuse they can find...the latest being that I purchased Extended Warranty and should use it.
Bottomline, LG has gone from a SMART company to a very inept company, where it's Marketing Department spends 100s of $Millions on acquiring customers while their Customer Service simply in turn drives them away. This is not only lousy service but also poor business. It is far cheaper to support & keep a loyal customer than it is to acquire new. So either Marketing has gotten incompetent or somehow their efforts are being derailled and they cannot do anything.
Either way they have just lost a long time loyal and large customer.
PS
I am a builder & I have to stand being my properties SO I will never purchase LG appliances again nor would advise any other commercial builder to do so; we have enough headaches without needing to deal with companies like LG Electronics who seeks to get out of warranty repairs.
The complaint has been investigated and resolved to the customer’s satisfaction.
double oven
We purchased an LG double wall oven from US-Appliance.com. Our dealings with this company were excellent. Model number LWD3081ST 30" SN#810KMCB00331 for $2879.10 on 9/2/10. In October 2011 the upper oven stopped heating with an error code of F9. AAMP Appliance Repair found that it needed two new thermostats for a total repair of $324. Now 9 months later we are getting the same error code and I suspect the same problem. I have contacted LG to see if they would be willing to help defray the cost of a second repair in less than a year. I spoke with J. who gave me a case number of [protected], asked me to fax the original receipt copy which I did as well as the repair receipt. She said she would see if her boss would approve some adjustment. We just got a call from an LG rep who states that since it is out of warranty (one year on oven, 90 days on repair parts) they are not willing to do anything to help us.
Please keep this in mind if you are considering the purchase of LG appliances. BTW we also have an LG cooktop, LG French door refrigerator, LG washer and dryer, and several LG TV's. This made absolutely no difference either.
LG may say "Life's Good" but they don't care about their customers apparently.
16 August 2013 Well guess what? F9 error code again. As I recall LG told me at the last repair that if it failed again they would consider a buyback. I called LG and spoke with a manager and was told since it was out of warranty - we purchased it in 2/09 - that there was nothing they would do. Not could do would do. It came with a one year warranty. The first time it failed was right after the warranty expired and we had not purchased an extended service plan. As I am not willing to spend another $300 - 400 to have it repaired again, I called the merchant from whom we purchased the model LWD3081ST for $2879.10. They are at least willing to sell us the newer model LWD3010ST at cost. We will definitely be buying the service contract. Hopefully there has been a design change. Why would we buy LG again? To match our other LG kitchen appliances and frankly when it works it works great and looks great. We bought the extra racks so with convection bake it can crank out cookies.
First I would say to those who read this that if you have a problem with your LG appliance, LG will NOT help you. If you are remodeling your kitchen I would go with another brand such as Kitchenaid or GE. Had I gotten any concession from LG today I would gladly have posted it. I told them that all I could do was warn other consumers about LG. Her comment, "Sorry you feel that way." 3K purchase price, $800 in repairs, and now facing another $300+ repair. How would she feel? They don't care. I have full documentation of the date and costs of repairs and a copy of the purchase receipt.
Our advice: first buy another brand, if you do buy LG by all means get the extended service contract, odds are you will need it.
Attached is a picture of the part that goes out. It costs $1.50. I could probably replace it myself, but pulling the oven (300#) out without the special cart the repair guy has will be a bear and doing it again every year is daunting.
Hope this helps someone not make the same mistake we made.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. I also purchased this oven and an extended warranty from the place of purchase. At just about 3 years the oven threw the F9 error as above. It has been repaired once and now three months later it needs it again. One friend who is a service tech looked up the LG oven for me and found that there is a service bulletin on this oven for thermostat issues. The warranty service tech told me that I should avoid using the self clean functions on this oven as it fries the thermostat faster. I had only used it once a year until then. So not only does it break down frequently and they know it, you also should not use all the functions of the oven. I am trying to escalate with my extended warranty to invoke a clause to get a gift card for the purchase price of the ovens so that I can research and buy another brand of double wall oven. I think I am out of luck with the lemon laws as it states that you have to have 3 repairs under the original mfg warranty to qualify.
I am a chef but do not use this appliance for my business as I cook in my clients homes. I had a GE range and oven before this and never had an issue. I would not recommend LG to anyone. I too have all LG in my kitchen when I totally redid the kitchen in 2009. I am unhappy with the design on the fridge - it is too warm on the top unless I make it colder then the veggies in the drawers freeze. The water dispenser on top and front of the ice dispenser confuses everyone and then there are puddles on the floor. Also it does not dispense chilled water - just tap temp water. Other fridges do chill the water so why not this one?
I do not like the ice crusher - it does not do a good job and it jams with full size ice. I use the included ice bucket but then you lose half of the top freezer drawer.
I also replaced the LG microwave shortly after installation due to a fire a nanny started. I did not get the LG again as I did not have enough control of the defrost cycle - too automatic and often cooked the food. It did have a nice bright light that I do miss.
My washer has been an issue from the beginning. Too noisy and shakes the whole house despite several service calls while under warranty. They say it is because I have it on a base and on the main floor not on concrete . That is just not true as I have a friend that has a lower LG model than me and in the same circumstances and it does not shake her house.
I also have their cooktop. Design flaw - having the controls in the front between two burners - if water splashes out of a pan onto the controls or drips from a pan lid you are holding the whole panel blinks. If you do not wipe off the water fast enough, the range will not respond and you have to turn it off at your circuit box before you can reset it. Very inconvenient safety feature. Controls should be to the side of the burners so that this is less likely to occur. Also you have to be sure not to set anything near the control panel that is heavy or it may turn on or off units on the cook top. So think TWICE before buying LG for any appliance.
It is beginning to appear that the company is designing appliances to make it just out of the mfg warranty period before breakdown so they are not on the hook for replacement or repair.
washer dryer
This is the first time I have registered a complaint online. I have in the past been impressed with LG electronics so unknowingly I purchased a dryer and washer from LG hoping that these units would be stable units. Unfortunately, the dryer was defective within 6 years and similarly the washer had developed defective parts. I followed the recommendations of LG and had service to the home. They were 'sears' technicians according to LG suppposedly they could send 'LG techs'; but htey never did. After more than five visits and replacing almost every part of the dryer it still did not work. The washer parts needed to fix the unit were ordered and what was sent were not the proper parts because their parts suppliers are independent companies. After weeks and months of frustration, I contacted corporate LG including the CEO in Alabama, Young-Ha-Lee, who never responded to any of my letters and concerns. I was deferred to 'customer service' which was a joke.. They refused to help even with the most basic efforts such as sending me the basic parts for the washer or sending a LG tech to repair the dryer (or even replace the dryer which basically was a lemon).. So, after $2000'.00 and only a few years of functional units (unlike my Kenmore which still works after 25 years), I am left with two large paperweights in my home'. We have since been forced to purchase a new dryer and washer, of course, from another, better company!. I found LG appliances to be totally worthless unable to stand the test of time and use". However, the response from the company at the corporate and customer service level was abysmal!. I would recommend to all people contemplating purchasing a LG product, BEWARE, do your due diligence, and purchase from another company;. Ths company does not care about the consumer so do not give them your money!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm also having a problem with my washer! Been trying to deal with LG but even after talking to the supervisor with LG they won't send the warranty part to my house. They want use to pay for labor of fixing the washer. Even though on the one page warrenty says nothing about having to have a technician install the warranty part . I let the company know I will continue to complain about LG to all that I know including facebook and twitter! I paid 2500.00 for a washer and dryer I expect to not have problems with it and when I do I want help to my questions and I want them to follow their warranty page they give their customers. I will never purchase a LG product again because the way I have been treated!
manufacturing fault (gass leakage)
Dear sir,
Mainney may 4, 2012 ko doo lg split ac kharedy aur un ko company kay instaler hi fitt ker kay gay, laiken un main sey ayek too bilqul theak kam ker rah hey leken dosary lg split ac ki 4 bar gass leaik ho chuki hai. Company waly jin sey main ney kharida tha wohe is maen gass bharty rehy. Abb un sey request kee hai key mera kharab ac change ker dayen kunkey yeh manufacturing fault hay.
Janabey aaly!
Abb who taalmatool ker rehey hain. App sey request hai key mery lg split ac joo key khrab hai us koo change kerwa dein.
Name and address of dealer
(Zafar iqbal butt)
Al-fatah electronics
Irfan chamber, abid market, temple road, lahore.
Name and address of instaler
Muhammad naeem
(Chief executive) [protected]
Lg-6, khan arcade firdous market, gulberg-111 lahore. Ph.[protected], [protected], [protected]
Yours faithfully,
Muhammad anwar
House no.6 butt streen no.13 nizam abad colony ghazi abad lahore no.15
Mobile.[protected]
[protected]
i hv lg 1.5 ton split ac ..its compresor is not woking properly ...i also complaned to the dealer
at the date of [protected] but there r no responce from that side so plz quickly send me
man to service my split ac and check...thankingg u...
HALLO MEIN LIEBER nice meeting you.
HOW ARE YOU, OVER es in Ihrem Land HOPE FINE.GLORY Gott zu sein.
Mein Name ist Miss VENA. Ich bin für HONEST sanfter Freund und ich fand SIE AUF UND ICH BIN daran interessiert, Freund mit dir ... THE LAMP OF FRIENDSHIP brennt immer mit dem Öl der Liebe.
Für weitere Einführung Bitte antworten Sie mir auf meine private E-Mail-Box. (vena2js@yahoo.com) und ich schicke Ihnen mein Bild für Sie zu wissen, wie ich aussehe. Hoffnung, von Ihnen mit viel Liebe HÖREN. Ich warte auf Ihre Mail in meinem privaten E-Mail Box zu sehen. (vena2js@yahoo.com)
...- ...
HELLO MY DEAR NICE MEETING YOU.
HOW ARE YOU, OVER THERE IN YOUR COUNTRY HOPE FINE.GLORY BE TO GOD.
MY NAME IS MISS VENA. I AM LOOKING FOR HONEST GENTLE FRIEND AND I FOUND YOU ON AND I AM INTERESTED IN MAKING FRIEND WITH YOU...THE LAMP OF FRIENDSHIP ALWAYS BURNS WITH THE OIL OF LOVE.
FOR MORE INTRODUCTION PLEASE REPLY ME TO MY PRIVATE E- MAIL BOX. (vena2js@yahoo.com) AND I WILL SEND YOU MY PICTURE FOR YOU TO KNOW WHAT I LOOK LIKE. HOPING TO HEAR FROM YOU WITH LOTS OF LOVE. I AM WAITING TO SEE YOUR MAIL IN MY PRIVATE EMAIL BOX. (vena2js@yahoo.com)
lg-p500h, lg-p970g
Yup truly, LG Customer Services Bite it. My Advice?
Don't buy LG or Phones with the Android Operating System. Linux couldn't make it in the computer field, so it decided to flood the cell market with this Android Linux based garbage so it seems. Here's why.
The following is from Google's- Android Forum which is the only place to get customer service.
To note, I took the phone 2 times to Koodo before to have it factory reset before the warranty expired. After which I wasn't able to get the phone for service until 2 weeks Approximately after it expired at which point the warranty was refused and I was led to believe the problem was my fault or the phones fault. I found out later as i researched this mess that that was far from the case. After numerous calls to Koodo, Attempting to call Google in Toronto California and other places I found out that Google and Android only offer the Google forum which does nothing for you and it appears there is only one guy for all North America overseeing the forum.
LG says its Android and not their problem. That's a laugh. its got the LG logos on the front and on the back its got the Google logo on the back as well and when the phone turns on it says LG then Koodo mobile Scrolls across the screen then Android pops up for like half a minute. Gee Who's Product is it?
http://productforums.google.com/forum/#!topic/mobile/UqYmNCHp9ec
Force Close Operating System Error
Part 1
Google Post June 22 2012
What is Force Close on a phone with the newest (LG-P970g) OS? What is Force Close on a previous phone (LG-P500h) with and without the update.
LG Canada Customer Support says its an Android / Google issue.
Koodo Canada says its nothing they can do anything about except warranty or replace the phones that have this possible OS issue.
Current Information:
I had to replace 2 phones; My cost, to try to stop this issue, only to find that the newest one had it or the same issue as well. Yes it's now the second LG P970g that's being tested to see if it has the fault.
Every thing has been looked at reset new SIM card, new memory card including a new phone replacement.. There were no added or additional apps on either of these phones. There were pictures and music and 6 short comedy videos. There were and are no viruses. The original product was well taken care of. the same was applied to the second phone. The SIM and memory cards were replaced just to see if the problem could be averted
There were other anomalies present via the touch pad registration. I.e. the phone in operation struggled to open the speaker or the dial pad...Force close appeared and cause messages to be sent to draft or deleted. Voice recognition would work better if I spoke Norwegian with a Swiss, German, Hindi accent. no offense to anyone Norwegian, Swiss, German or Hindi.
I'm Pissed that Android, Google and LG have insulated themselves from any or all responsibility. I'm Going to take this new one back before the 14 day return is required and get something that doesn't have Google or Android on in or around I unless some one steps up to the plate to address this.
To all of you Google, Android LG your customer services are lacking in the highest fashion. Over three days I have found no one who can do anything except point a finger.
I'm eliminating all things Google including this account once this asinine thread is completed.
I'd estimate I'm out about $140 bucks in gas, $150 for a phone, $235.70 for a new phone, $200 for mileage and Personal time is about 30 hours at 125.00 per hour = $3750.00
Total Wasted $4475.70.
I'm now going to look at forming a class action suit maybe USA and Canada because this problem seems clearly to have been overlooked and or passed on as it seems its been left unresolved over two classes of mobile phones. At least maybe I can recoup the cost of my time and the money I have spent trying to resolve this issue.
My suggestion before that is, that some one who has some form of ability to act in a responsible professional manner contact me immediately and attempt to resolve this issue fairly with some expedience before it takes the next step.
I will be contacting the C.C.T.S.; The Independent Commissioner for Complaints for Telecommunications Services, in Canada to formalize a complaint shortly.
OH BTW
Google, Android and LG Electronics...you built these products. Your Partners in this problem. Don't you think its time to deal with it?
Your policies and behavior only warrants the following in any or all fairness for the wonderful, professional and kind way you have treated me, your Client.
F, U!..
Strong letter to follow...
J Blues
You want my personal contact number then send a message.. with a phone number to my pm address...
If some Jive Idiot forum mod has something stupid to say about this post before during and or after the fact, my suggestion would be choose your words wisely.
other than that,
Have a nice day.
Part 2
It is also now very evident from something as online searches that this issue and issues like it have prevailed and been identified since 2008. Nice Going People...Sloppy Work or just plain no work at all.
Well Done...
I have now gone back to my original phone the LG P500h... At least this piece of ### works.
These problems even exist more so on some of the Samsung models which was my only other android option.
So when this one dies I will budget for an iPhone or a windows phone seems the only option.
Currently as this continues to be or remain unresolved, I'd advise anyone who is thinking of getting a new phone in any brand or model not to consider anything with the Android operating system in it.
Why, because of the Zero Customer Service if or when you need it. Millions of phones in landfill sites or shelved... Absolutely Brilliant.!
21.7 Million hits for Android Force Close Operating System Errors
1.4 Million hits for LG Android Force Close Operating System Errors
1.96 Million hits for Samsung Android Force Close Operating System Errors
Um, HAVE YOU LOST YOUR MINDS?!
Part 3
Nice! I keep checking back for a reply... Nothing... What wonderful, fine, thoughtful Customer Service you have. Well Done Google/Android. NOT!
So when are you going to start refunding the money to all of your customers for all the incomplete un-updated ### you release into the market?
If this is what you promote as company policy you deserve to find yourselves in the same position as banking industry. REGULATED by Governments.
Good luck with that...
Blues
Part 4
BTW. The Second LG P970g unit had the same exact issue just to note and it had everything new in it as well. New Memory, New SIM Chip, Revised Account Settings, No Apps - Plain Jane...
Disappointing that the information one gleams says its across all platforms with the name Android in it.
HA! Especially when the nail in the coffin comes from ones own Search Engine. Are the facts and information wrong? Lets take this further shall we?
RIM/Blackberry is looking better everyday.
JB
Part 5
Wow, Now there's a shot in the ...
Rims got it too... Force close issues.. nice, , is there actually a phone manufacturing company out there who doesn't seem to have this problem due to the Android mobile OS.?
LMAO!
Brutal...
Guess we should all just go see if we can start up our old Motorola Flip Cell Phones...!
As customers, I guess we expect way to much.
"Here's your product sir, We hope it will work"...
LMAO!, Your product is a joke.
Dunno who the bigger laughing stock is, "YOU" (Google) because your the OS Owner/Maker or John Q. Public "US" cause we bought into the smoke and mirrors related to this Ponzi scheme of yours.
Oh and I'll play nice in the sandbox, when some one decides to adhere to the same fair play relevant to all this botched customer service.
"Vote For Honest Sam! There's enough fresh air and sunshine in this great country of ours for everybody and I'll see to it that you'll get your share"...
Blues
Still no answer as of the evening of July 4th 2012
The second Brand new phone was a dud also with the newest software. Same deal.. Force Close.. Force Close etc. I see it being a problem to Koodo Canada more so than their problem specifically, however a $50 dollar credit was given to me as they weren't offering any other options.
If I include their name in any action I feel to undertake, I won't feel bad about it.
This issue continues with no response I currently forwarding information to 2 class actions in the US as this information may be of some benefit to others.
The biggest problem LG for their phone support - Making a customer feel very angry with no resolution or at least an offer to resolve is no way to do business.
Google and Android for offering products into the market with no acceptable measure of customer service making it seem as though they sold you a car with no wheels when you would normally expect the wheels to be included.
Samsung sadly was a choice until I found that the Samsung brand of Android phones have the issue too. The problem has transferred across the multiple platforms and remains unaltered on the new products. Koodo Canada for dropping the ball.
IT"S IMPORTANT TO NOTE: THE KOODO STAFF AT THE Heritage Place Mall WAS FANTASTIC! It's just that their Company policy ties their hands.
The most recent error was on the LG P500h
the Application LG Keyboard (process com Lge.android.aime) has stopped unexpectedly Please Try Again
What a joke.
Actually, I fully understand it. Thank You though for pointing that out.
Hi Jake,
In future, Just stay away from Android phones.
(for the rest of us, just continue as normal)
If your personal time is worth $125/hr, you should be able to afford a better phone. the iPhone anyone?
What an absolutelly horrendous thread.
repair
i purchased lg refrigerator for 4 years ago.model number GL-244GMA.serial number is 712MLQF014524.i had exceed its AMC for 2/3/2012 to 1/3/2015.i had registered complaint on 30 th june and my request id is RNA120630072308.TILL now no one came to repair it .my fridge have cooling problem.i m suffrered alot form this.so please send mechanic as soon as possible.thanks
rita gupta.my address is G-80 Prem Nagar Ist, 70 feet road, kirari New delhi-86.
We purchased LG refrigerator 5 years back.Suddenly it stopped working.So could anyone come and check what was the problem is?
display not working
I have purched one LG 42 inch plasma tV with in one year of purchase it display from inside got craked and after lot of complains company replased the display and now again with in one year of replase of display it has again stoped working but now lg customer care tells that they only give waranty foe one year and you have to pay for this repair
please suggest what to do
The complaint has been investigated and resolved to the customer’s satisfaction.
customer services
I just experienced the WORST customer service ever in my life. My 3 year old LG french door fridge just shut down a week ago; the repair man had to replace the control panel to get it working again. I called LG to ask if 1) this was under any kind of warranty, and 2) if there was something I did to cause this. and 3) if my model was one of the ones I heard had been recalled. The man I talked with (twice) was just rude. He argued with me, kept asking "what my problem was because the fridge was now fixed." He gave no acknowledgement of a problem, no advice, said he could tell that my issue was "not one of the ones related to the recall" but wouldn't tell me why. I was in tears in frustration. The customer service was worthy of a Monty Python-like skit.
totally unaccountable
Purchased a $112.00 "LG TEC Elite" TENS unit delivered in early April. The unit quit working in early May, less than 45 days use. I attempted email to customer service; no response. I called and was "transferred" to customer service; no answer - left voice message seeking discussion. No response. I believe this company is totally unacceptable and advise all NOT to buy anything from LGMedSupply.com. My personal opinion is they are quite close to being fraudulent in their practices. Certainly based upon my experience, I will NEVER order from LGMED Supply again.
The complaint has been investigated and resolved to the customer’s satisfaction.
2nd time problem regarding the pcb of lg window ac
subject: 2nd time problem regarding the PCB of LG window AC
dear sir,
I wish to bring following to your knowledge with the intention that you will take appropriate action, so that in future innocent customer of your Company are not made to suffer when they require services of your service provider. I have purchased an AC 3STAR model LWA5VR3DT1-AE4EKN2, serial no102EAPT018496 from Mayuri Homeappliance, kendrapara, odisha, on dt-19/05/2011.It is my painful appeal that the PCB of my AC had been damaged 2nd time. So we enrolled the complain no.-RNA120515086348, 15th may, 2012 and we came to know that PCB was not currently available but it was told that PCB will be available within few days. Today it is 21th may and now the temperature is 42dg cc, yet no initiative has been taken by LG. Even the officials are not responding to our phone calls. it is very shameful that such a renowned company like LG couldn't arrange a small PCB.
Response of your service franchise is also poor. And service is very poor. They asked that LG is not taking series of small product. so I don't want to face such type problem after my Guarantee period .so I want the defective AC to be replaced. otherwise I will not purchase any of your item because of your BAD SERVICE. If you are not taken any action then I will go to consumer forum .
So it is my gracious request to you that please take some immediate actions and treat this act of recklessness severely.
pls replay .
yours sincerely,
Debasis Rana, ID- rana.[protected]@gmail.com
subject: 2nd time problem regarding the PCB of LG window AC
dear sir,
I wish to bring following to your knowledge with the intention that you will take appropriate action, so that in future innocent customer of your Company are not made to suffer when they require services of your service provider.I have purchased an AC 3STAR model LWA5VR3DT1-AE4EKN2, serial no102EAPT018496 from Mayuri Homeappliance, kendrapara, odisha, on dt-19/05/2011.It is my painful appeal that the PCB of my AC had been damaged 2nd time.So we enrolled the complain no.-RNA120515086348, 15th may, 2012 and we came to know that PCB was not currently available but it was told that PCB will be available within few days. Today it is 21th may and now the tempureture is 42dg cc, yet no initiative has been taken by LG. Even the officials are not responding to our phone calls. it is very shameful that such a renowned company like LG couldn't arrange a small PCB.
Response of your service franchies is also poor.and sevice is very poor.they asked that lg is not takeing serios of small product.so i don't want to face such type prolem after my Guarantee period .so Ivwant the defective AC to be replaced. otherwise i wil not purchase any of your item because of your BAD SERVICE.if you are not taken any action then i will go to consumer forem .
So it is my gracious request to you that please take some immediate actions and treat this act of recklessness severely.
pls replay .
yours sincerely,
Debasis Rana, ID- rana.dev83@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty problems, beware
In 2009, we purchased and entire kitchen of appliances. We bought the extended warranty. Immediately we experienced problems with t he stove heating correctly. Finally in Nov of 2011-through the extended warranty–we had someone again come out to the house because the stove smelled like it was burning and then we would get an F-7 error code. The repair people replaced this part, with no success, to this day. The last repair person could not figure why the stove wasn’t working.
He contacted his service repair, who then contacted LG service repair and they were finally told that it has been a cronic problem with this stove model. That the relay board connectors needed to be crimped just so, so it didn’t burn out. A replacement part would not be available until Mar 28. This was NOT acceptable to us, as we had already gone 3 months without a working oven.
I called LG and talked with a manager of the customer service department, and I told her the whole story, I asked her why this manufacturer defect was never brought to the attention of the consumer or the techs that work on the product? She didn’t have an answer and kept telling me that I have the extended warranty and I need to deal with them. Then the issue becomes, what if I didn’t have the extended warranty? The warranty company has been great in helping us, far more than LG, who knew about this problem and who now wants to take NO responsibility for it.
I think this is horrible, as the burning relay board is definitely a fire safety hazard and also the responsibility of LG. It was a manufacture defect! I would like to be compensated for all the time I had to take off of my job to be home to have a stove repaired that could never be repaired, the loss of the time using the oven and all the emotional stress in dealing with this issue. The stove model is LRE30453ST.
I bought all new stainless steel LG appliances on which were delivered on 12/29/2021. On 1/4/2020 the dishwasher had an error code. Home Depot sent out a guy who said the installers didn’t level it. He fixed it. Home Depot records show it was replaced on 1/6/2021 but it wasn’t.
The dw never dried out after each wash cycle. This lead to fuzzy mold growing on silverware. GROSS.
Then my white plates started coming out of the dishwasher with black spots on them.
Then I had to hand wash glasses and silverware frequently after having run them through the dishwasher.
The repair people for each of these problems recommended a different brand of detergent and/or rinsing agent.
Next, the electrical panel went out. It would work well enough to start a cycle but then sometime during the cycle the lights went out. The repair person for that said it looked like that panel was no longer available but that I had to give LG 10 days to come up with the spare part. Finally, a box arrived from LG. It was a brand new white control panel. Yes, you read that right. The panel sent was white. All my appliances are stainless steel. But they still had to send a repairman out to verify that in fact it was a white panel for a stainless steel dishwasher.
Finally LG said yes, they would replace my dishwasher and that I should go back to Home Depot where I bought it and have them contact LG about it. I went to Home Depot and the appliance department was very nice helping me pick out a new dishwasher while the manager phoned LG. LG told the manager at Home Depot they had never had such a conversation with me & didn’t have any idea what I was talking about. So the new dishwasher is on hold.
Including the service call last January, have had repair technicians out here on April 6, July 29, October 28, November 13, and December 11. I have been on the phone with many people at LG including Joe, Kim, Mary, Jacob, Richard in Ohio, Ashley, and those are just the ones I started writing down after I realized what a fiasco this was turning into.
The repair man who came a week or two ago pulled out the dishwasher and discovered that it had been shoved into place so hard the face plate cover on the outlets had been shattered into a number of pieces as well as the outlet duplex being twisted to the side. He thought maybe that was causing the electrical problems. He informed me he is not authorized to do electrical work.
Yesterday, I had an LG “Customer Service“ woman tell me the reason I received a white control panel was because the model number that I provided to LG was for a white appliance, not a stainless steel one. She never was able to answer my question regarding how I would know the peculiarities of a white appliance model number.
So now, I am 29 minutes into waiting for the requested 30 minutes before Carol, a supervisor of Kim, agent number 5850 calls me back. I am beginning to feel guilty that I haven’t sent a card to Clark, LG‘s electronic robot helper because we have spent so much time talking. 
I am quite certain LG has spent well over their cost of their $535 stainless steel dishwasher in time on the phone with customer service agent and the parade of repair people. All I want back is $535 so I can buy a new dishwasher.
Update: Carol phoned and said I don't qualify for a warranty return. I inquired about what needed to happen to qualify - perhaps if my house catches fire? Or maybe whoever turns on the dishwasher is electrocuted? She says someone from the Presidential Liaison office will contact me today - or within 24-48 hours. That would be Christmas Eve or Christmas Day...
When I was a Warranty Manager, the manufacturer was required to have a "Goodwill account" budgeted to handle situations like this. It would be nice to have you refund my $535 and be done with this.
I’m sitting here in kitchen waiting for lg technician to diagnose or fix the dishwasher machine and is clear to me that he have no idea of what he is doing He is on hold for ever with LG hotline that is not answering his phone in order to get directions from someone else The whole thing is comical I don’t know how are they doing business still The dishwashing machine they sold me for almost one thousand dollars has no heating element so there’s no drying or disinfecting the dishes Totally useless
I will not purchase another major appliance with a LG product. We purchased the extended warranty for 3 years for $470.87 tax included on 6/19/18. About 12 months from start of the extended warranty, we got an F3 error message on the refrigerator and the ice maker/water dispenser stopped working. I called and they said "Your extended warranty is about to expire." I explained that it wasn't, gave the the certificate number and expiration date, which was 5/19/21. They said they'd get a service person out. Shortly after my call, the error message disappeared. I called and canceled the repair call. On 5/9/21 ten days before the extended warranty is set to expire, the error message shows up again. I placed a service call, received a claim # and was advised that a technician would be in contact. One week later, no contact has been made; however, the F3 message mysteriously disappeared again. I called back to follow up, because while the problem fixed itself I wanted to know why no technician ever called. I was left in queue for 96 minutes (during which I cleaned the kitchen and two bathrooms), after which I get a recorded message the claims department cannot take my call at this time and to leave a message with my claim number. As of this writing, I have not been called back by the claims department. Perhaps they're waiting until they can just say "Your extended warranty has expired." I want to put this experience out here for any potential LG buyer to rethink purchasing their major appliances. This is beyond poor customer service! More like scam service!
I am having trouble getting my dishwasher fixed! It is 6 months old and the display will not work. 4 times, service people have come out to fix it from one company and once from a second company. Both companies have talked to LGs tech people and both times LG tech has told them that the unit is not serviceable and LG will replace. Well it's been 9 weeks now and still no dishwasher. I have called customer support 15 times now and just got off the phone, with them. they are sending out another service guy Monday. Customer service has always been polite but worthless at getting anything done. Executive Service support is as high as they will connect you, and they don't have any horsepower to do anything other than be nice. But still no dishwasher! The Attorney Generals office is my next call. I had the repair service people tell me to go with Bosch next time. A lot quieter and more dependable!
LG warranty is horrible. Then again, it is all about who we talk on the phone. With LG, Alabama Executive office people (except the one's with accent those grew up in other countries) seem to get great pleasure saying "NO." My suggestion is hand up and call again until you find a giving, caring person.
I agree had a warranty problem with LG on a dishwasher where warranty will cover the noisy pump motor but not labor to install it I offered to replace the motor my self after diagnosing it but after hearing I diagnosed the problem my self they voided my warranty and refused to warranty the pump or any thing else on it WILL NEVER BUY LG AGAIN
I, too, am having trouble on warranty fulfillment on my LG appliance. Mine is a French Door refrigerator, model LFC25770 purchased the end of December delivered in 2009. Since you purchased a bunch of new appliances I thought I'd let you know in case this was one of your purchases. My experiences tell me LG apparently has any number of appliances they know can't be fixed but make you go through the paces to : (1) Be scared off by the expensive labor costs not included in your warranty; (2) Get beyond the warranty period so they don't have to supply any remedy; (3) For the intrepid who rack up enough repair attempts they submit "return authorization" based on lemon law. That way it looks like one bad item instead of one among many which could trigger a recall or customer alert. You might want to search out the following: LG class action (Kenmore/LG refrigerator ; LG Plasma/LCD TV; LG and T-Mobile with light, cell phone, LG/human rights/cobalt). You can also just search the term "LG complaints" and find even more horror stories. Meanwhile, I'm waiting to hear how they will "solve" the problem with my refrigerator they knew they couldn't fix when I made my first call more than two weeks ago.
such kind of fraud is not expected from the representatives of a reputed firm like yours
This is to inform the authorities that my LG GS290 cellphone had a problem with its touch screen and hence I visited Communications, Lucknow (U.P.) which is the authorized service center for LG Mobiles. The engineer there replaced my screen ( Complaint No. RNA [protected]) with an old one he had, giving the excuse that they did not have new screen to replace and promised me that I would be informed when the new screen is available and thereby to replace it that time. My phone was in warranty that time but since no information about the availability of new screen was given, the warranty period expired.
In the meantime, I even myself called up the service center and they ensured me that since they had replaced my screen with an old one, they would provide me a new screen even if the warranty expires. I visited the center in November 2011 and was called again in January 2012. When I went, they treated me as if I was a fraud and refused totally to replace my screen. I even filed a complaint at the complaint page of LG electronics (Complaint No. 1601120) but didn’t receive any response.
Such kind of fraud is not expected from the representatives of a reputed firm like yours an hence, I wish to seek an immediate action against the same and get my screen replaced at the earliest possible. Otherwise I would have to seek help from the Consumer Forum. Awaiting an immediate response/action.
my a/c is not getting cool from 20 days I have amc of 2 yrs for my product i. e a/c model no lsa13u1rae2
my a/c purchase on12/5/2006 model no LSA13U1RAE2 is under AMC for 2 yrs from a person came from a lg dealer divakar phone no [protected] dealer name whisen enterprises phone no [protected] . i am call the service center on 1st may [complain no RNA120501041813] then the person came on 3rd may he told thier is a capacity problem i will change it free it comes under amc on 6th i said ok from that day i am calling to whisen enterprises daily some time they ans sometime they even not picking it then i went thier they told i will send 2 days gone nobody came and about water tray and a/c remote i complain before 6 months no result till now .divakar the person who works thier check and told that water tray is repair now they r telling we have to check i am having 2 small childrens they are not sleeping at all due to heat so i request to take action soon thankyou sir
won't honour warranty
Do not ever purchase a warranty from best Buy. They lie about what is covered and when you have a problem, their only answer is "not my problem". Customer service is not practiced at Best Buy. Pass the buck but keep you money for worthless warranties. What a joke.
The complaint has been investigated and resolved to the customer’s satisfaction.
Not enough info here. LG has a 1 year warranty. In year 1, it is LG's responsibility regardless of what a Best Buy knucklehead says. AND regardless of the plan stating it starts "from day 1." Read the exclusions. Any physical damage issues are neither under warranty nor covered under a Best Buy plan.
power failure
I have purchased LG Color TV LCD 32LD340 on 2-Feb 2011, It has power failure problem. This problem is occurring frequently, and i am not satisfied with its performance, so kindly resolve or replace the product which i have mentioned .
My contact info is given below:
Mr:Sacriyas
No.537 10th street, Sastri Nagar,
Vyasarpadi Chennai-39.
Ph:[protected]
same kind of problemes i also faced in my 32ld340- lcd which i purchage in dec2010, one time its part changed in2011 again it problems come.
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LG Electronics emailscustomerservice@lge.com100%Confidence score: 100%Supportjennifer.blake@lge.com100%Confidence score: 100%Supportenergy-admin@lge.com100%Confidence score: 100%FTC energy label
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LG Electronics addressLG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
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