LG Electronics review: terrible customer service!! 15

Next time, stay far away from any LG product. Lfe IS NOT Good with a LG product.

I have had the same type of service with a regfrigerator. It was broken and not working for over a month with multiple visits by repair technicians. The support continues to tell me that I need call the repair technicians again. This is the 5th time the will have been out. I called the executive support line again and they said I need to continue going through their support process. Anything to avoid dealing with a defective product. I will never buy an LG product again

@Ladd Wimmer, what is your Fridges' model # ? I have a LTCS 24223W/03 that was installed 8-17-15. I t quit working on 9-16-15.Temps are at 55%.If there is this particular problem with the same model, there should be a class action lawsuit

We purchased an LG stove in February of 2015. In October my wife lightly bumped her knee up against the left front as she was putting groceries on the counter. The door front shattered - first falling out on the right front and then all over. The LG Warranty says we have a 1 year full warranty to cover any defects in workmanship, however we have been informed that they will not cover it. It is readily apparent that the door glass was not glued to the right side of the door as there is no glue residue. After our first call they sent a repairman and when he showed up after nearly three weeks he came in thinking he was supposed to repair a heating issue, which of course had nothing to do with our problem. We ordered the stove thru our local Sears dealer and they have not been able to get LG to help either. We couldn't be any more upset and disgusted with the LG. We are right now waiting for a customer service representative to return out call - it has been two weeks since we last talked to them. You can bet we will never buy another LG product and will make sure the word of how badly we have been treated is passed on to everyone we hear might be interested in buy an LG product.

I've had the same poor experience with LG on a new refrigerator model LSXS22423S that the fridge side would never reach a safe cool temp. Milk went bad in days. SEVEN SERVICE CALLS and they still refuse to replace this unrepairable fridge. Other revues for this fridge on line are mostly good but there are a few more who have had my exact same problem. So LG is aware of it and yet they make me jump through these hoops! This is inexcusable.

Yes - same here. Their customer service is horrible! I did everything they asked of me to get a replacement and in the end they are now claiming since the model number is not on the receipt, that I can not get a refund. This has been dragging on for 4 months! Now anywhere and anywhere I can post it - I say ... NEVER, EVER BUY an LG product. NEVER! The break down and they will not honor the warranty.

I purchased a 43 inch LG smart TV on May 2, 2017. I t have a problem that appears to be something flashing accross the bottom half of screen. I t is not on all channels but it
was taken to repair center twice without any improvement. Customer service is non existent. I asked for a replacement tv and I was told it would not happen, Best Buy was
not much better in their response. Is there something else a customer might do to get their attention?

August 20, 2017, our 30 month old $900 LG front load washer started making a loud noise and began smoking. Fortunately we were home or it may have started a fire. We called LG to schedule a repair and were charged $285 for the house call. A very nice repairman came, diagnosed the problem and said he would return the following week to make the repair. Within a few days, he notified us that the parts were not available and on back order, and could not provide the parts for perhaps months. So, it was off to the laundromat and using neighbors washers. When LG failed to our complaint submitted numerous times to their website (a customer service rep is to call within 24 hours) we went to Pacific Sales in Best Buy San Diego. They spoke to an LG rep on our behalf and was told LG would contact us. That never happened. We have submitted our letter of complaint to Pacific Sales, which now says they cannot help that we must deal directly with LG. They said to contact LG in Alabama so we eventually spoke with a supervisor named Brenda at ext 10263, who said she would research the matter and call back. That call never happened. Yesterday after 48 minutes on with an LG rep and hearing the "your time is precious" recording every minute, the call was disconnected. No call back was received from the LG rep. On Oct 17, from Wendy we learned the necessary parts were to be received Oct 18 at the warehouse. We spoke with Wendy because Brenda was not available. Wendy said she would email Brenda and the repairman to provide an update. I had to speak with an LG out of warranty dept rep to make sure the extended warranty would still be in effect beyond the expiration date of 10/11/17, and it is. Now Oct 19, we were told we needed to call to schedule another appointment for the repair, since the parts are supposedly available. The LG rep said they only had two dates, Monday or Tuesday, nothing could be scheduled beyond those dates because they only work one week at a time. We won't be home because we are visiting a terminally ill family member, so needed to schedule beyond the available dates. The rep said she would try to see about other dates, would need to speak with a supervisor, and would call back. That call has not been made and we are still waiting. LG has never initiated a call to us for this situation which has been going on for two months now! LG has the worst customer service I have ever encountered! When speaking with them, they use their own company jargon which means nothing to a customer. Current status is that even though the parts are available, nothing can be scheduled more than one week out. No calls have been returned ever by Brenda, Wendy, or other rep we spoke to. So we wait! DO NOT EVERY BUY AN LG APPLIANCE AND EXPECT CUSTOMER SERVICE!

DON'T BUY ANY LG PRODUCTS! Agree with all the horrible reviews. Service is abominable! I will never ever buy an LG product again! In my case, I bought an LG combo washer/dryer less than a year ago. It was a lemon or perhaps just a crappy product from Day 1. There was one problem after another. Service person was here fixing every 2-3 weeks. They said they would not replace it until they deemed not repairable. So, technically, they deemed it was always repairable even though they could only fix it for a day or two (at the most 3 weeks) before it had to be repaired again. Each time, I would have to take time off from work (lost money and time). And, once, the service person put on the inside hose backwards and the machine leaked! It ruined my floor and cracked my tiles and did damage. They never repaired the damaged and the insurance adjuster never called back. It's been a complete nightmare! I've lost numerous days in an attempt to get it fixed. It never gets fixed properly or for very long! And, I think (and like) the technician is capable, but the machine is such a lemon, there is only so much he can do. It's a waste of money, time, and energy! PLEASE DO YOURSELF A FAVOR...JUST DON'T BUY! (My sister had the same issue with her refrigerator. Had it a year and now has to replace. )

I am disgusted with LG costomer service. Starting July, its now mid october. My top of the line LG top loader washing machine broke down showing a code. LG instructed me to contact a local appliance repair co. They came out to determine it was the motor. After that service call from the local appliance repair in San Diego they were to check there email for a parts request LG sent them. Long story longer, they got the wrong email address. It was me who had to follow up week after week calling LG to see that they in fact sent the email so I had them send it to me so I could also send the email to the appliance repair people. If only someone at LG customer service would have followed through as now it seems the appliance repair people SD appliance repair never checked the email and get the motor ordered. Every time the frustration from LG speaking to CS reps that have a difficulty understanding english all outsourced. Even with a supervisor no one followed through. My time I have wasterd on the phone the hours of getting angry. This washing maching boasted a ten year warrentee, what a joke! they push product based on warrentees and what good is it when they cant see to it an issue is taken care of. Upsetting as look up what the CEO takes home every year, millions yet keeps a thin work staff paid little. I just got off the phone with a philipina gal who promised me this would be taken care of, but then 15 or 20 other agents promised me bedfore. 4 months to date to get a motor installed!?. So discouraged! I gaurentee the CEO never hears about actual problems.

Signed, a very discouraged and upset customer.

Purchase based on track record and reputation, not a warrentee

San Diego, El Cajon James

Were supposed to hear back an LG Supervisor with a resolution to our washer / dryer problem case # in 24 hours. It's been 48 hours now , no further communication yet.

My LG refrigerator is not getting fixed, customer service says, my local appliance center will get authorization for compressor...it's been 3 weeks...it may not be a compressor, diagnostic technician can't be authorized by LG for problem...only diagnostic by phone...my app says my refrigerator is working fine and registers 36 degrees while my thermometer reads 60 degrees...help, claim was filed before the refrigerator was a year old!

Anya

LG customer service has to be one of the worst experiences I have ever had. I had to go through three calls each ranging from 35-48 min in length before I could have a repair call scheduled. There is such resistance when asking for help. The reps do not listen and often ask the same questions 3 times. I will never purchase an LG product ever again. LG you need to get this fixed.