LG Electronics
Reviews and Complaints

I bought a dishwasher and washing machine, I barely used the dishwasher, I didn't even do 20 dishwashers but gaurantee is over, I called LG to say my dishes don't dry so a tech iwas sent out last yr in April, he changed the sump and charged me call out fee 550.00 sump 1900 then a few wks later li decided to use it again and the glasses were cloudy, he came and changed the salt lid, R150, I used the machine 2 months later as I had a knee replacement and was away at my kids, the e1 code came on I called him again n he said machine is sick I should buy another one, I can't beleive a dishwasher that didn't even do 20 washes is problematic, now I need to buy another one and I called Shawn at LG to let him know I must have had a teou lesime machine from the begi Ning and bc I didn't use it that often I didn't know, HELP

On 02/05/2021 I purchased a LG refrigerator model# LFXS28968S /04 from ABC Warehouse. Let me start off by saying this product garbage! It worked for 4 months and has not worked properly for the past 8 months now. This has been going on for months now! I have had to make contact with ABC Warehouse, LG and the appliance company they've sent out here 7 TIMES to try and fix it and still we have a fridge that does not stay cool, freeze, make ice, reads CL E on the front of the ice maker dispenser that forces me to unplug the unit for increments of five minutes at a time and not to mention it makes a loud noise that feels like its going to explode at any second! I am fed up and no one at LG or its affiliates

are helping me! I've sent an email to the president of LG, made a complaint to ABC Warehouse, complained to Docs appliances who is supposed to be LG certified techs and still NOTHING has been resolved! Now I'm scheduled for an 8th service call thats going to take up to 8 hours to try and fix a problem that they already tried fixing the past 7 times, only now they are going to replace all the parts again all at once including the motherboard, evap system, compressor, vacuum seal it and as the tech stated with a smile on his face "in hopes that it works. WHY DO I NEED THESE PARTS REPLACED AGAIN IF THEYVE BEEN REPLACED THE FIRST 1 OR 2 TIMES?!?! I cant store anything in my fridge that I paid $2200 for thats just sitting in my kitchen as decoration! I no longer want this fridge, I want it out of my house! What can I do to get a refund?

Bought a refrigerator in November. Stopped making ice in December. called for repair in January. Found out the compressor was bad and Tech ordered new one. LG sent the wrong compressor and the technician didn't realize it until after the bad compressor was removed (part was mislabeled) Tech said compressor was on back order and refrigerator should be replaced. I have been dealing with LG customer service for the past 6 weeks trying to get this refrigerator repaired or replaced. Compressor is on back order until March 30 and yet LG says that I don't qualify for a new one because I haven't waited long enough. Every time I call LG I get the same run around, no one can help me, and then I'm told someone will call or email me within 3-5 days to help resolve the issue but no one ever does. I lost $500 worth of food when the refrigerator died and now have been without a refrigerator for 6 weeks and I may have to wait another 6 weeks before the refrigerator can be repaired. I am beyond frustrated and I am tired of waiting

Purchased dishwasher 7/1/21, delivered 8/10/21. Started leaking at top of door end of October. LG authorized service center made 3 visits between beginning of November and beginning of December. The unit was pullled out and re installed with each visit Door gasket changed, door lock latch replaced. Unit then developed leak from bottom of door and AE leak code that makes unit beep until power is hit off at the electrical panel. LG then sent out their regional “expert.” He determined a crack in the door panel liner. He also scratched up the control panel during his repairs. He stated that when he finally got a new door liner, that 3 others had been sent to him with damage. They also sent the wrong control panel replacement. The tech, named Jude, called LG with me standing next to him and told them unit continues to leak and is unrepairable. He did a live video with the LG techs showing them the leak and another crack he found in the door. After many emails, texts, phone calls, LG is refusing to refund/replace saying damage was due to incorrect installation of unit. This determination was made after 6 service visits in which the dishwasher was taken in and out each time by an LG authorized service person. It was never noted or mentioned to me the consumer that there was an install issue at any of these service appointments. Nor did their expert say that to LG when he spoke to them In front of me. If it was truly damage caused by installation why did LG pay for 6 service calls? Wouldn’t that have been noted after the first visit ? I jabbed a means new piece of junk that worked for 6 weeks and had been non functional since 10/30, when I made the call for service. LG has offered me 20% off a new dishwasher. Why would I buy another LG product after this experience? The least they could do is provide me a replacement unit if they won’t give a refund.

I have an APN # 32A31702166P and 3 warranted parts I want delivered to my house. Under the warranty the parts are warranteed, and the service is not. No where does it say on the warranty that i bought it back then . that I have to use a certified technician to order the parts. NO WHERE SEND THE PARTS NOW. A lawsuit will be coming to you and the technician who is trying to rob me with excess service charges. Both of you should be put out of business.

Purchased LG OLED 77" TV (a $3,400 purchase) with LG 5.1.2 channel 520W Sound bar system and subwoofer (a $800 purchase). The subwoofer stopped working one month out of warranty. LG customer service refused to cover repair cost under product warranty. I can certainly understand when the product is way out of warranty and is multiple years old but just 30 days? Seriously? I will never purchase another LG electronics product again. This clearly showed to me the company has no interest in customer satisfaction. I was extremely happy with my TV and sound purchase until the sub woofer failed. I have received numerous compliments on the TV setup and quality. It's very disappointing LG decided to ignore my request for repair work this close to warranty status. Especially since I purchased a high end TV from them.

Purchased LG Top Load Washer on 6/22/2020 Model # WT7300CW. Delivered end of July 2020. Seemed to work okay however occasionally the start button would not turn on the washer or the button had to be pressed on the side or edge of start button. As I only wash 1 to 2 loads per week, I only thought it inconvenient. 1yr 6 mo later start button doesn't work at times or I have to unplug & reset the machine. I called LG & they sent out repair next day for $99. The repair man told me the main control panel if defective and probably has been since I bought it. He told me they have been repairing several other same model wash machines with same problem. I asked about recalls he said not yet. Cost for new control board is $695. which includes install. I paid for the service call of $99 but did not pay for repair. I will buy another brand of washer for the same cost. It's too bad, I loved the washer when it did work and would have recommended LG products. Company should stand by its products for longer than a year.

I have been calling for two weeks as of 02/04/2020. I explained the issue of water shooting out of the back of the washer, and that it is stacked, and I can't see behind it to find out what the issue is. A representative told me it was policy for the unit to be unstacked before a technician can do work on it. It was clearly told to that rep. that I wasn't able to get it unstacked. The representative still ordered a technician to come out and review the issue. I didn't agree with it, but they insisted on sending someone after I requested a RETURN AUTHORIZATION. Today the tech came out and clearly said, (well I can't do anything with it being stacked). I explained to him that I tried to cancel the repair ticket, but LG refused. The tech drove almost an hour just to tell me what the LG representatives had already knew.

I called in twice today to again request a return authorization, and each rep that I spoke with refused to put in the request and insisted on sending out another tech to waist more time and then refused to send me to the survey after the call. The first one sat on the line for over 25 minutes in silence before transferring me to IVR to start the call with another agent. The second rep told me by three times, sent me to the survey and called me during the process of answering the questions. That caused the survey to hang up by default. When I answered her call, she was still trying to assist with an issue that she had already ended on the call that we had just ended. I feel like I have been cheated out of not just my money but out of fair treatment regarding the warranty. What is covered under warranty? Why are the representatives not willing to listen to the customers and refusing to go by the policy of LG?

Refrigerator compressor failed two years into a five year warranty. LG has acknowledged that the appliance is under warranty, but has failed to resolve this problem. We have been waiting for 90 days. We lived out of ice chests for three weeks before we finally purchased a new refrigerator. The last time LG communicated with us was 12/29/2021. The claim number we were given by LG is RNN2111090.

Do not buy an LG TV. If you do, roughly 2 years into your ownership, LG will lock access to your TV unless you agree to new “USER TERMS.” What this basically means is that unless you agree to their sudden new terms, kiss your TV goodby, cause it’s now a giant monitor.

Most people will just agree to the terms, not knowing they’ve agreed to have the intimate details of all of their viewing, including pauses, duration of pauses, as well as titles, scooped up by LG’s data collection bots. How’s that for intimate?

My TV web searches will now be, “Is LG in violation of consumer laws?” “Why hasn’t the government investigated LG’s illegal trade practices?” “Does LG’s privacy terms violate consumer’s Constitutional right to privacy?…”

Buy a Sony.

12/30/2021 - Refrigerator ( serial no. 102MRAQ2L344 ) in garage malfunctioned in late Dec/2021. Freezer was -5 degree only, ice-cream also melted. Reported on line on 12/30 ( RNN [protected]), with appointment on 1/4 ( 9:00-17:00).

1/4/2022 - No show on 1/4, sent LG CS email & was replied with a technician phone number to call directly.

1/5/2022 - A technician called in and said he had called before, and said would come on 1/7.

1/7/2022 - Freezer temperature was -10, lower portion was 0 degree ( at level 4 ). Technician asked to wait for 1-2 days to check temperature.

1/11/2022 - Informed technician the freezer temperature in past few days were with -9 to -13 degree, this is below standard freezer temperature of -18 degree.

But technician replied the freezer temperature would become normal when outside temperature going up.

1/29/2022 - Called technician at noon, told him the freezer temperature in past 18 days were also within -9 to -13, no matter I set the cold level from 3-5. Technician said he would contact me the next day.

1/30-2/3/2022 - No contact by technician.

2/4/2022 - Called technician at 14:45 hrs, was replied he would come to check at 5-7 pm on 2/7.

2/7/2022 - No call no show. I called technician at 19:15 hrs, was replied he would come at 4-5 pm on 2/8.

2/8 - 2/9/2022 ; No call no show.

Very poor service.

The one year warranty will expire in mid-April, I need to have the malfunction fixed ASAP.

Remark :

The freezer of my refrigerator in kitchen, and another freezer in garage always keep temperature at -18 degree.

I will not have my voice recordings or recognition sent to korea. Read the

There appears to be no option to 'deny' this user agreement or subvert it somehow without agreeing. As a consequence, I can not access any of my smart tv functionality. Wtf?!? I have owed this 'smart' tv for about 3 years (bought it from costco). This is highly disturbing.

I wish that I could post pictures of this screen right now. It's not the streaming services, it the friggin' tv!

Life is good.. My [censored].

I hv purchased a LG dishwasher on 27 Dec 2021 which was delivered on 1st Jan 2022. On 4 Jan 2022, the demo guy came and gave some preliminary demo about usage (without running). In fact he found some spoons & fork inside the new (?) machine. Then on 9 Jan 2022, late evening detergents kit was delivered. The person who wanted to fill the salt didn’t find any funnel which should come with the machine. Anyway he filled the salt by maki g a paper cone. Then from 10th Jan 2022, we started using the machine. We are a family of 3 persons. On 25th Jan 2022, we observed that the dishes were not dried up after the wash. Had no idea so didn’t react. Then on 26th Jan 2022, we found there was an “HE” error message on the control panel. The same was reported to lg customer care. Also before this I sent an email to lg india complaining about the spoons which were found inside the machine as well as no accessories being supplied. I raised my doubts if the machine supplied was a brand new or a used piece. There was a reply asking about the invoice copy, which I sent by replying to that mail. After that till now no reply from LG. Only receiving calls for replacing the damage parts and to do troubleshooting. I m objecting to this as I demand that the machine be replaced. Today again they call to visit my home to do checking/ troubleshoot which I denied. I want the machine be replaced as malfunctioning after using for 15 days is not acceptable. Till date lg has not come out with a solution nor they are replying to my email.

My 8 month old washer stopped draining 22 days ago. I have called into you guys to schedule a technician. I was told the company doing the warranty repair would contact me to setup an appointment. 1 week went buy and nothing. I contacted LG and complained. They said they would try contacting a repair person again and that they were probably behind or short staffed. Week 2 goes by and I call again. Same story. Now the guy on the phone gives me a number to text keeping him updated on the repair. I keep texting him updates. Week 3 comes and ends and I decide to stop texting because I am not getting a response. I decided to call. I complained that this is totally rediculous. He contacts the repair people and I find out he ( LG Rep ) messed up something on his end. He then schedules me another appointment. The repair person shows up today and diagnosis the problem and tells me he can't fix it for 2 more weeks. 5 weeks of forking over money at a laundromat when I have a new washer at home.

dear sir/madam
i recently had an engineer down to me to examine an icemaker problem
not making ice he fitted a new icemaker and never worked he also left all the secure ring screws out of the icemaker i have been trying to contact lg ireland and been put on long finger
this has been going on now for a couple of months the fridge is still under warranty
so after so much waiting i am asking for a new fridge to be given to me
as a matter of fact it does not look like the part he replaced is new but looks like my old unit

please contact me on [protected]
with your findings

thanks regs bob cast
cnoc mhuire
abbeylands
kinsale
co.cork ps photos to follow

After the Blue Line down my 70" TV could not be repaired and still under warranty I was sent a shipping label, but not provided with a box ! The returns department received my TV the 20th of December 2021. First I was told my check went in the mail the 27th of December. The next time I called it was mailed the 31st of December. Today is the 23rd of January and I still have not received my check. I wonder are they really going to send my check? Also, this whole process started in October ! Every time I called to inquire about my repair customer service treated me very rude. At one point I was told the service ticket was cancelled ! I wrote a letter to Cho Jun- Ho. Never heard from him. One would think a company the size of LG would have better procedures.

I need to know what you will do about my fridge plastic all cracking? I see I'm not the only one having this issue. I will gather as many people as I can to resolve this issue. Every plastic shelf has a crack in it. One shelf I had to throw away because it would not stay on, due to cracking. It will cost me over $600 to replace all the shelves. This fridge will not last long.

First of all this is not a complaint, but a Thank You. I just couldn't find anywhere else to post this.
I purchased an OLED in 2/2018, I realized I was probably buying "bleeding edge" technology but I was sold on the picture. Everything was great for a couple of years then color quality started to go bad quickly. When the brightness started to fail, I decided I had to bite the bullet and replace it, probably with something other than LG. As a last ditch effort to save a little money I called a local TV repair shop that has a very good reputation to see If it could be repaired at a reasonable cost. once he surveyed the situation and did a diagnostic check he contacted the local LG repair representative, Windsor Electronics. To my delight I was told that even though the warranty was 1 year LG would stand behind the product and replace the screen. It took a few weeks because of the Holidays but they came out this morning and replaced the screen. The picture is wonderful, probably better than when it was new. Had to pay a small labor fee but it was a bargain. It's a pleasure to see a company stand behind their products and go out of the way to make a customer happy.

We owned this dishwasher for less than 2 years. We were starting to run a load of dishes when we noticed a horrible electrical fire smell coming from the dishwasher. We quickly turned the unit off and flipped the breaker. We pulled the unit out and immediately saw smoke coming from beneath the unit. On the electrical/motor under the unit, it was obviously smoke-stained. Three weeks later, sitting in the garage, we can still smell the electrical fire smell coming from the unit. We reached out to LG as concerned consumers who simply wanted to return the unit, so far to no avail.

I am SICK AND TIRED of endless updates that do absolutely NOTHING AND the fu-king thing telling me I have to login… DO NOT UNDER ANY CIRCUMSTANCES BUY ANYTHING FROM LG!