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This is the 3rd time this co. has either forgotten to bring oxygen for my mother or an employee quits or was fired and their "orders" were miscommunicated. There is no excuse for this to happen. My mother is on liquid oxygen and they say they don't deliver on weekends due to no vessels to store in warehouse on weekends. My mother's doctor ordered her to have liquid oxygen and when "this " happens we have to hook her up on her concentrator that needs checked (lincare guy said he would next time he came.) Also she uses a bi pap machine and this has to be moved in order to use it next to her. This has really upset her and me. So what is the patient to do? This is how she lives and we don't take this lightly. Thank you for letting me complain.
Plan on changing co.s Tired of each delivery man saying and promising this won't happen again and then he quits or is fired. No more trust in Lincare's word.
I have been on oxygen since my superior vena cava surgery in October of 2014. The tumor was so huge it went into the lungs on my right side so now
I am on oxygen. I have called every 3 months for new hoses and never got them. I have been using the same one's for about 1 year now and they are so stiff I could hang myself with them and not a lot of oxygen gets thru the tubes. After two years they finally came here to clean the machine. I do not know what this means or what is done to the machine but the guy changed a bottle in the back and put a meter on the front that read 93% said sign the paper and he was gone. So 4 months later they call so they can come out and clean the machine? What? So they were suppose to be here at 1:00pm so I called at 1:30 and she said she would call the driver and have him call me with a time. I said ok because
I have to have someone here to open the door. NEVER GOT THAT CALL...SO after 2:30 I called back and said my sister had to leave to reschedule for next Friday . She said she would call the driver and I said there is a big tank outside they need to pick up she said ok. I come home from the doctors to find a note on my door that he was here at 4:30 to reschedule...ARE YOU FRIGGIN KIDDING ME...YOLANDA, , , , WHAT DIDN'T YOU DO...What the hell kind of a company are they running here...God help me.
I am so tired of the workings of Lincare. In Dec of 2016. I put in my order for my CPAP headgear when they called, and it came, minus 1 part, which I have been telling them about when they called every month. I am still waiting for it. I have also been told they don't have a billing department, when I called after discovering they were making different withdrawal amounts from my checking account. I have cancelled my auto withdrawal, and asked for monthly paper billings, which were supposed to start in March, but haven't so now they say they will start paper billings in April. I'd like to know when, since today is April 5, 2017, and my monthly payment is due on April 10. I will be contacting my insurance company and making a complaint. AGAIN ! ...
June, 2017. I have been on Oxygen therapy for almost 6 years, with Lincare being my provider. Whenever I need refills or replacement hoses, I generally have to call two to three times. Their service is horrific. The delivery personnel promise it won't happen again, and one delivery person even gave me his cell number and said if I have a problem, to call him directly. Just this month, after I ordered some replacement Oxygen and some additional hoses, he shows up and leaves the wrong size tanks and no hoses. I called his cell number, and he said he was sorry, but they were not on the order and he would see they sent them out by mail that afternoon. Two weeks later, I'm calling their office to reorder, as they NEVER arrived. If found the only way to get delivery is to follow-up. I cannot imagine how they stay in business offering such BAD and HORRIFIC service, but just seem to keep going.
http://www.businessinsurance.com/article/20170628/NEWS06/912314155/Respiratory-therapy-services-Linde-AG-Lincare-settles-US-whistleblower-case. This was settled in June, 2017. I just called the Office of the Inspector General today, June 29, 2017, on Lincare as they have been charging Medicare for portable oxygen equipment for me that I have been trying to pry out of their hands for a couple months now with no luck. In 2011 I purchased a Sequel Eclipse III so I was totally independent for portable oxygen and not renting from Lincare yet Lincare has been charging my insurance company and Medicare for portable oxygen for me. A few months ago my batteries for my Sequel Eclipse 3 would no longer hold a charge. As I am no longer employed due to having pulmonary hypertension I can no longer afford $400 for a battery for my personal equipment and I just had a 3 year warranty so it expired in 2014. I was told Lincare, who I have been using for my stationary oxygen concentrator (not portable), had batteries for my Sequel Eclipse 3 and since that was considered durable medicate equipment, my insurance company would cover the batteries 100% as long as I used an "in-network" company. Lincare is "in-network" but Lincare refuses to sell me or rent me a battery. The excuses I got: "We might send you the wrong battery." Really! lol. Then I am told "since I didn't purchase my Sequel Eclipse 3 directly from Lincare (I had been told they didn't sell them at that time - 2011) so I could not have a battery from Lincare". "Yes they have the batteries but nobody knows where they are." I hope everyone who is a Lincare customer checks their medical claim forms from their insurance companies, including Medicare. I live in the Kentucky/Indiana area and this whistleblower case was in Massachusetts so it must be happening all over the U.S. The number for the Office of the Inspector General is: [protected]. If there is a class action lawsuit against Lincare please let me know. Facebook: https://www.facebook.com/jpassmore555.
Since the above link is not clickable, I will post the whistleblower case article I mentioned here: $20 million!
(Reuters) — Linde A.G.'s Lincare unit has agreed to pay $20 million to resolve a whistleblower lawsuit accusing the company of fraudulently billing the U.S. government for oxygen and respiratory care equipment.
The accord, confirmed by the U.S. Attorney's Office in Massachusetts, will resolve a lawsuit filed under the False Claims Act by former employees of the respiratory therapy services provider on behalf of the U.S. government.
"The matter was resolved to the satisfaction of all involved parties, with no admission of liability by any party, " Lincare said in a statement.
Lincare, one of the largest U.S. providers of oxygen and respiratory therapy services and equipment, did not admit wrongdoing. Its settlement agreement was released late Monday after the deal received the U.S. Justice Department's approval.
"Our clients are pleased the case has been settled and resolved and look forward to moving on with their lives and careers, " Daniel Oliverio, a lawyer for the former Lincare employees who pursued the case, said in a statement.
According to the lawsuit, Lincare since 2003 billed government health programs, including Medicare, for oxygen equipment and tanks even when customers did not use or require them, fabricated customer oxygen orders and improperly waived customer co-payments and deductibles.
The company also paid kickbacks to physicians and their families to refer patients by providing them oxygen and supplies for free, the lawsuit said.
In court papers, Lincare said it followed various regulations and said the lawsuit was at most challenging "garden-variety" billing errors.
The case began as two separate lawsuits, one filed in 2009 by two former Lincare employees in New York state, SallyJo Robins and Kathleen Dunlap, and another in 2010 by Germano Lima and Roberto Rabassa, ex-employees in Massachusetts.
Under the False Claims Act, whistleblowers can sue companies on the government's behalf to recover taxpayer money paid out based on fraudulent claims. If successful, whistleblowers receive a percentage of the recovery.
While the U.S. Justice Department can intervene in such lawsuits, in this case it did not, leaving the ex-employees to pursue it. The department's approval was required to settle the case.
Under the deal, the U.S. government will receive $9 million. Another $11 million will go to the former Lincare employees to cover their share, plus attorneys' fees and costs, according to the settlement agreement.
The case is U.S. ex rel. Robins et al. v. Lincare Inc. et al., U.S. District Court, District of Massachusetts, No. 10-cv-12256.
I had your CPAP for some years now. At first the tech Marilyn was very helpful and I was a pain. But we took care of the problems and everything was fine, I was receiving the supplies regularly. Then they stopped calling or sending stuff. I went down to the office in CDA to see Marilyn but she wasn't there a guy was at the reception desk. I had broken part I wanted replace and I was interested in a newer, smaller CPAP. And asked why I wasn't getting the parts anymore. I wish I asked his name. He said there are no smaller machines and the reason I didn't get the supplies anymore was because they called a couple times and we weren't home so they stopped calling. And some other lies. I know, because preciously when we weren't home they left a home they left a message.
As long as I do not have to deal with him I would like to continue with Lincare. But get one of the new, smaller machines and the regular parts delivery. Thank you for your help. Zoltan Llinzer
Deborah & Larry Gupton we have been waiting seven months on a portable oxygen concentrator with no luck. We asked back in May 0f 2017 after requesting several things from our dr we still didn't get one. We had to haul seven big tanks to Gulf Shores on our vacation. If you can imagine how awkward that is, just try that sometime. As I was writing this complaint the manager of Lincare called me and said everything had gone thru and he would let us know when the portable oxygen concentrator got there he would let us know. I told him I hoped it got here before the end of the year and he said he was sure it would. Hmmm we will see.
I too used lincare, I had been calling for two weeks to get portable tanks for appointments, etc, as of today NOTHING, !I'm thankful I have the concentrator, What a disgrace I have completely washed my hand of this company.
I am trying to get lincare to call me back and they never do. I am trying to find out if I need to pay for the oxygen my doctor is no longer practicing medicine. please send me a bill or call me. gary hester [protected]
This company gives the worse service ever. My mother was with me in Az. of 3 months and we always had to remind them to do her delivery every 2 weeks and then on the day of delivery we had to call and they had again not put her on the list. She uses Oxygen on the plane and they would not delivery it to us we had to go pick it up and I had to leave work early losing time and money. If you can get your oxygen with another company please do