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Liquor Control Board of Ontario [LCBO]

Liquor Control Board of Ontario [LCBO] review: Refusal of service 2

J
Author of the review
2:40 pm EDT
Review updated:

Cole was the cashier behind the desk that refused me service after providing a valid ID. My girlfriend was in the store in the store with me as it’s raining outside, she did not touch a single item. After asking to speak with a manager Debryson told me I wasn’t able to purchase anything due to my girlfriend not having her ID on her, even though she was not purchasing anything.

Claimed loss: Was not able to purchase liquor after providing a valid ID.

Desired outcome: Loss of Cole and Debrysons jobs

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2 comments
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cplcbo
CA
May 17, 2024 3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Challenge & Refusal – It’s not personal. It’s the Law.

Gauging whether someone is 19 or not can be difficult – some people look – or attempt to look – older than their age. That’s why the LCBO has set the bar higher with the Check 25 program. It is essential that you always have ID on you. We will always request ID when someone looks under 25. Regardless if you are buying separate or together.

O
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136OO4jackson
toronto, CA
May 18, 2024 1:21 am EDT
Replying to comment of cplcbo

They refused service also because I started swearing at them and because they thought that I was intoxicated. I was so angry at them that I started punching my girlfriend. They called the police and I was arrested.

  1. Liquor Control Board of Ontario [LCBO] Contacts

  2. Liquor Control Board of Ontario [LCBO] phone numbers
    +1 (800) 668-5226
    +1 (800) 668-5226
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    +1 (416) 365-5900
    +1 (416) 365-5900
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  3. Liquor Control Board of Ontario [LCBO] emails
  4. Liquor Control Board of Ontario [LCBO] address
    1100-1 Yonge St., Toronto, Ontario, M5E1E5, Canada
  5. Liquor Control Board of Ontario [LCBO] social media
  6. Rachel
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    Oct 29, 2024
Liquor Control Board of Ontario [LCBO] Category
Liquor Control Board of Ontario [LCBO] is ranked 31 among 124 companies in the Retail Stores category