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CB Retail and Online Shopping LiquorLand Australia Rude staff member and refusal of service
LiquorLand Australia

LiquorLand Australia review: Rude staff member and refusal of service

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1:17 am EDT
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I want to make a formal complaint about the manager at Liquorland Kings Cross.

I have had 2 run ins with this very rude individual, which is a shame as all of the other staff at the store are very friendly and helpful.

Unfortunately I do not know his name but he was referred to as "the boss" by another member of staff.

I wish that I had made a complaint the first time that there was a problem but I decided to let it go as this store is my go to when shopping.

This person has been consistently unfriendly towards me since he started working there. About a month ago I went to make a purchase and, as usual, I said hello to him which he completely ignored. As this was one of many times he had ignored me I decided that enough was enough and asked him why he was always so rude to me. I also said to him that he had ignored me when I said hello.

I said that he was consistently rude when "serving" me and I was sick and tired of it.

His response to me was, "well you don't need to shop here mate."

I was flabergasted and said with disbelief. "That's your response? You don't need to shop here? Unbelievable!"

Needless to say, I didn't make a purchase.

Since then I have only shopped at the store when he is not there which is unfortunate as I used to shop there 3 or 4 times a week.

The reason that I decided to make a complaint today is I had another problem with him this afternoon, 3pm approximately.

I didn't see him before I walked in and it wasn't until I went to the counter that I realised he was there.

Before I was able to make a purchase he said, "so, are you going to apologise to me for the way you spoke to me last time?"

I said "Absolutely not." I had nothing to apologise for.

He then said, "Fine. Then I won't serve you." He then snatched my purchase away and laughed at me.

I left the store.

I will never set foot in the Kings Cross Liquorland again. I'd rather travel to a different store.

I've worked in hospitality for over 30 years and have never been treated so poorly, especially by a manager.

As I said, it's a real shame because everyone else that works there is always lovely.

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  1. LiquorLand Australia Contacts

  2. LiquorLand Australia phone numbers
    +61 130 030 0640
    +61 130 030 0640
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  3. LiquorLand Australia emails
  4. LiquorLand Australia address
    800 Toorak Road, Hawthorn East, Melbourne, Victoria, 3123, Australia
  5. LiquorLand Australia social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
LiquorLand Australia Category
LiquorLand Australia is ranked 52 among 304 companies in the Retail and Online Shopping category