Lowe's
Reviews and Complaints

I waited for over an hour to get ahold of a customer service representative. When someone finally answered I explained my bank is showing a charge from Lowe's for $98.91 for a purchase I never made. The same charge was attempted in late July - and I was able to reach a representative who withdrew the charge. Today, however, I was told they could do nothing and then offered to transfer me to a supervisor. I was then "transferred" to a random plumbing company.

I am currently again on hold waiting for what I hope will be a better customer representative who will not lie to me.

poor customer service, had bad attitude, seems like he was having a bad day . still he should not treat people like they are bothering him . don't know why he's a manager or working where he's around customers who need advice . I've been to other stores and all your associates were very helpful . was looking for help and he seemed to just brush me off .

We ordered Windows and Doors from Lowes in March. They were delayed because of the pandemic which we were rather frustrated as they would give us little information about when we would have them installed. They got the door in, in June and installed the door on July 5th. They did not follow the installation instructions provided on the permit or the instructions that came with the door. Jeldwen will not honor a warrantee unless the door is installed per these instructions. There was no sill pan which is required by the manufacturer, the screws are not long enough to meet the hurricane rating of the door, no insulation was added to the gaps at the jam, they did not seal the door at the bottom to prevent moisture and pest intrusion and the trim work has 5/8" gaps that were filled with caulking and is uneven. They even cracked the door frame when they were installing it. The door is not plumb so it will close all on its own without someone holding it open and there is a 3/16 gap at the top and flush at the bottom when the door is closed.

Initially the door was difficult to unlock from the outside, you would have to pull the door close to you and turn the key. They did send someone who fixed this issue however but the rest have been untouched.

They sent a Jeldwen rep out to my house along with a Lowes installation manager. The rep wanted to check with his team about my concerns but eventually got back with Lowes explaining the issue would not result in the door being installed correctly. Lowes said they did not get this information initially.
Three weeks after the representatives were out at my house I finally called their cooperate number and I have been speaking with Rick. He has taken over the claim though it has been four weeks since I have called them and nothing has moved forward. They are not even sure if the new door has been ordered. I have made at least one phone call a day to try and get this resolved since the middle of August.

The windows are in the store though I am concerned they will install them in a similar way ignoring the instructions for expedience.

I have been owed over $200 in rebates since Memorial Day weekend. I have yet to receive it. I am making a movement for a class action lawsuit. You big corporations need to understand that you can't do this to us.i have spoken to customer service and corporate about this matter and still being told it will be another 6 -8 weeks. This has been ongoing since I submitted my rebate on May 30, 2021.

i live in GUN BARREL CITY TEXAS. This is probably the worse store i have ever tried to do business with. i have heard every excuse in the world about COVID.
I have been trying for over 15 minutes to get a store manager on the phone. This is awfull
PHIL FRANKS- [protected] CELL

PLUS they have lost so many employees here to TRACTOR SUPPLY. I THINK YOU KNOW WHY

May 9, 2021
Received quote for replacement of bedroom and bathroom floor. Ronald Foster came to the house to review the floor. I pointed out to him the parts of the subfloor that had disintegrated. He said that the installer would probably have to level that part of the floor. I also stated that the old baseboards needed to be removed.
May 15, 2021
Received an email of the quote. Installation was scheduled for July 13.
July 13, 2021
Installer came to the house and installed floor in bedroom and bathroom (8 to 10:30). The installer did not install the ¼ round. He said that there was nothing to nail it to. Installer did not level floor. Installer did not remove old baseboard and cut floor short so there are gaps between the wall and the flooring. He also had a young boy maybe 14 or 15 helping him. No one else was with him.
10:30 I called Mark's Flooring [protected] and left a message with Sammy.
11:30 I called Lowes [protected] and spoke with Charles. Explained my issues. He put me on hold to call Mark's Flooring but had to leave a message. Charles will send an email to me so I can send pictures of the sub floor. Charles said that if no one from Mark's flooring called me by noon tomorrow then I should call [protected]. I emailed the pictures to Charles. Sent two sets with my concerns. Never received an acknowledgement.
July 14, 2021
2:52 called Lowes [protected] spoke with Rebecca. She put me on hold to review my work order. She said that the installer was supposed to be calling me today. I explained that was why I was calling - per Charles - because the installer had not called me. She put me on hold to check with the installer. She said that the installer was supposed to call me by the end of the day or tomorrow, July 15. It takes 24 to 48 hours for the installer to call. She put me on hold to check on the baseboard that was never delivered with the flooring material. She asked if I had the ¼ round which I did. I was calling it molding and she asked "when you say molding do you mean baseboard?" I said that it was called molding on the contract but whatever it was called it wasn't delivered. I also spoke with Lonny who said that the baseboards were at Lowes in Chillicothe and the installer would pick them up when they came to finish the floor. I told Rebecca and Lonny that I was removing the old baseboards because the first installer did not do that.
July 15, 2021
4:30 Mark's [protected] called - Kayla in repair left a message to call her. She will be out Friday, July 16. 5:10 I returned her call and left her a message.
July 20, 2021
11:33 Called Mark's [protected] left a message with Sammy

July 21, 2021
Called Mark's [protected] left a message with "work orders & repair"
4:18 Tessa called Bill and said that she was checking with Lowes about the problem with the molding not being delivered. She said that we should have three different moldings. He told her no that the same molding was being used for the bedroom and the bathroom.
July 22, 2021
11:15 Called Mark's [protected] left a message
11:17 Called Lowe's spoke with Julia who said our work order was ready to be scheduled. She said that Tessa was calling Lowes because she says that we did not pay for the molding. Julia put me on hold to call the installer. The installer told Julia that the molding was never sold to me. Also that no molding was included in the quote. I told Julia that was not my problem and I didn't understand why the installer cared if we paid Lowe's or not. I also told Julia that the leveling was not done.
July 27, 2021
11:36 Kayla with Mark's flooring called. She said that she called Lowe's to talkd about my install and they told her that it wasn't their job. She asked if we could go be the store to pick up the molding. I said not until the weekend. She said that would be ok and wanted me to let her know when we had the molding. I asked her who should I call and she said that "they will know by the job records". She said she would call me on Monday if she had not heard from me.
We decided that we probably could not fit the molding in my car.
4:[protected] and spoke to Brett. He read the notes in my file to me "no ¼ round or molding in bathroom or bedroom. Lowe's will pay for molding due to the store selling error". Then he asked me how many feet did we need. I said that should be in the work order. He said we should come to the store and pick out the molding. I asked why we couldn't have the original molding that was supposed to be delivered to begin with. He asked what type of floor we had. I told him vinyl planking procore heirloom. He put me on hold to call the store to see what they had. Ben in flooring said that there was not a matching baseboard for my floor. He said that the installers will pick up what I was supposed to have originally and deliver it. Brett put me on hold to call the installer and ask about the baseboard and for them to let us know when they can schedule. Brett left a message for Peggy asking her to let Lowe's know how much baseboard they need and then schedule the work. He said that someone from Lowe's will call me on Thursday (July 29) for a status.
July 28, 2021
1:06 called [protected] left a message with Sammy for Kayla to call me.
July 30, 2021
7:30 called [protected] Left message for Kayla
12:39 Laura with Mark's called. Who was supposed to pick up the baseboards? I said the installer - them. She said just for a bathroom? I said no for a bedroom and a bathroom. She said that the installers would be there on August 10 between 8 and 10.00. I asked her to be sure that they knew about the floor that was not leveled. She said she would and reminded me that we have a warranty.
August 10, 2021
12:30 Called Mark's [protected] lest a message with Sammy asking where were the installers.
12:50 Called Lowe's [protected] Cheryl said that our work order shows installer should be at our house between 8 and 11. She put me on hold to call Mark's and left them a message to call me about where the installer was. Cheryl would follow up with me when she got back from lunch today.
Cheryl called Bill's phone sometime between 2 &3. Bill said that she explained to him about the problems I was having. He said that he was aware. She said she would keep checking on the installer.
4:43 Tory from Mark's Flooring called and said they were trying to locate their installer. She said she would call me tomorrow to reschedule.
August 11, 2021
Laura with Mark's flooring said that another installer would be here August 13 between 12 and 2. Got a follow up email that said the installer would be here between 12 and 4.
August 13, 2021
3:[protected] called Lowe's spoke with Amber. I wanted to know if the installers had been by to pick up my baseboards yet. She couldn't find any information about my order or the baseboards. She transferred me to "IST":
3:[protected] spoke with Dylan (?) he said the installers should be on their way but had until 5 to show up. I asked if they were really going to do a floor install at 5 pm on a Friday and did that mean they would be there until 8 or 9 that night? He said the didn't know. He would try to call them. I said just have them deliver the baseboard and we can reschedule the install. He said that he left them a message and they will call 30 minutes before they got here. No one called or showed up.
August 16, 2021
1:[protected] Shannon would not let me talk to a supervisor. Said that Marks's said that I wanted to reschedule. She said that her information shows they were behind. I explained that they were supposed to leave the baseboards but they never called or showed up. She put me on hold to call Mark's and left a voice mail. She said that she would sent an escalation email to the district managers. She said I had to give it one business day and would set herself a task to reach out to me. Auaugt
August 17, 2021
1:56 Laura called and asked if we needed the baseboard or the ¼ round put in. I said both. She asked if the installer had called me last Friday to tell me they were running behind. I said no one called. She said that the original installer was available to come and I said that he did not do a good job and I did not want him. She put me on hold to find another installer. Found one to come on August 31st between 8 and 10. I asked who the installer was. Figuero's Flooring. I asked if they were going to bring the baseboard and she said yes.
August 31, 2021
8:45 Jacob showed up to fix floor. He was not told to pick up the baseboard. I showed him a picture of the sub floor with the problem. He said that the previous installer should not have installed the floor over the particle board. He noted several weak spots in the floor. They left.
9:12 I called Shannon and again was not allowed to speak to a supervisor, I told her want just happened. She said "they need to go get the baseboard". I told her that they had left. She said they should have called Mark's for instructions. I said that wasn't my concern what the installers should be doing. She put me on hold and called Mark's. She said that she left a message with a District Manager at Mark's and she sent an email to her district manager.

I purchased the extended warranty plan on my refrigerator. Lowes has left me with no fridge for 6 weeks. Saying parts ordered. I purchased a dorm fridge at my own cost. Im recovering from lung cancer and am caretaker of my 86 yr old mother whom is diabetic. Here it is labor day weekend no fridge. Im finished with lowes. Crooks
Elizabeth mathews
[protected]

On 5/31/21 I submitted a rebate online for 3 gallons of paint at $10 per gallon. I supplied all necessary documents and received an email stating that my rebate had been received and was in processing. The timetable for the rebate was 6-8 weeks. It is now 13 weeks later and no rebate. I contacted lowes and was told I would get a reply from the rebate company. The response I received said my rebate was approved and all I needed to do was re-submit all the original rebate info and then I should receive my rebate in another 4-6 weeks! Are you kidding me? Why do I need to re-submit all my info if you have already acknowledged that you received my original rebate submission? And then you expect me to wait another month and a half on top of the month you have already made me wait past your original 6-8 timeline.
Lowes refuses to do anything but tell me I have to deal with the rebate company they have contracted. I did not buy anything from the rebate company, I paid my money to lowes, and I expect that they are the ones who should fix this issue. *totally unacceptable response lowes*

On June 5th, 2021, I purchased a utility trailer from Pine Bluff, Arkansas Lowes (through my girlfriend) and used 2 methods of payment as part of a credit boost for my girlfriend on her Lowes credit card as well as another credit card.
We paid a sum of a little over $1, 838.40 for them to make the online order for us and we were told it would take about a month for delivery to the store at which time we would pick it up.

After a month and a week of not receiving a call to pick up my trailer I paid for (and also had the 2 credit cards paid off by that time) I was told they could not get the order to go through and I would need to call the trailer company direct and find out why (because Lowes had no clue) and that I may need to get them to refund my money. WHAT?
After about another 3 weeks of fighting with Pine Bluff as well as Corporate Lowes office and being told they would refund the money to my credit cards (which is not a bank account and can only be used in purchases, as well as I had already paid these cards off for my girlfriend) They sent the money back to 1 credit card which we had to wait longer to get reimbursed and had they also had to send us a check on the Lowes credit card in which I had to cash at the bank before I got all my money back in full! Lowes had our money tied up in their bank system for 2 months and we did not receive any kind of compensation for the almost $1, 843.40 loan we gave them for a 2 month period. This was the worst experience I had with Lowes, as well as the last!

The trailer was not deliverable to the state of Arkansas due to legal reasons of the manufacture, and Lowes could not figure this out. Needless to say, I never got the trailer that I so desperately needed at the time and without it made the next few months of my life complicated.

Wife and I have been waiting for install of wall tile over counter top for several months. A crew from texas came and started the project, ran out of grout said they would order more grout and come back when it arrives. To date the grout was miss ordered and then my wife was told that order was not placed and service pro was to pay for it, then she was told service pro had no authority to order the product. Well we are stuck in the middle of your pi# match and are frustrated over the extreme wait. My money was accepted and now I am considering a refund.
Ps: the contractor caused water damage to my wife's hobby room causing much water damage. Also the contractor did such a poor job of clean up, the counter top needs professional cleaning (counter top is new and cost up words of $5000.00. Also contractor used no protection on counter top and may have caused damage that we can not see until counter top is cleaned

Bought a brand new dishwasher and had it delivered on 8/26/2021. Hooked up brand new dishwasher and it don't work. Called the customer service number that came with product and was told they would have to send someone out to fix it. It is now 9/1/2021 and still not fixed. I don't believe that I should have to wait for a brand new dishwasher to be fixed. I should receive a brand one. This is unacceptable. I paid for a product that does not work and have to wait for someone to fix it. Will think twice before buying anymore appliance's from you.

This location has the WORST customer service. My fiancé and I went through self check out and the item we were buying was on sale, and when I brought it to the associates attention she just stared at me and in a rude tone told me she had to verify that. We smiled and said okay, makes sense. No worries.
Then we asked how to do split payment and she rolled her eyes and said you couldn't do that at self checkout, and nudged me out of her way so she could print a receipt to take to a different register . My fiancé went and took a picture of the sales ticket to show the cashier. And the self check out woman snatched his phone out of his hand and was "well I have to still verify the numbers actually match." Sure, again, no worries. But don't nudge us or snatch our phone out of our hand. Then we told the cashier we needed split payment and she said to just enter our card into the reader, we asked if she heard us about split payment and she sighed and asked how much we need. Then proceeded to tell us how we were rude so she didn't feel the need to listen to us. We weren't rude, we were pretty calm despite the disrespect we kept receiving. It was all just an unprofessional, unacceptable experience to have.

I ordered and paid for an entry way door on 08/06/21 from Lowe's store #1624. I was told it would arrive in 19 days, 8/25/21. I was not called or emailed any updates on the item arrival so I showed up to pick up my door on 8/25/21 only to be told it has been delayed until 9/30/21. I was told by an employee named Christopher in the Door dept that Neil Williams, who completed this sale, was made aware of this delay since 8/12/21. I am understanding of manufacturing delays HOWEVER, I am a customer and deserve the courtesy of an update. I am at the end of a remodeling project, rented a truck for the transportation of the door to my house and have a contractor scheduled for the installation today, 8/26/21. This is unacceptable treatment. I paid for this product in FULL- $1540.19 and could not be afforded the courtesy of an email or phone call so that I would not have extended my self further finally? Is this how you train your staff to treat customers? I am very disappointed.

Shop at Lowes as often!... Today Aug 23 at customer service I have never been treated so poorly... First we tried self check and the clerk was in a tizzy with another guest that she had a disagreement with because he said she let other people in line after he had requested assistance. He waited for a manager. It got verbal. The clerk forgot to apply the veterans discount and sent us to customer service, which was fine till we arrived for assistance
Mu husband is a veteran and uses his veteran discount when he shops and the cards has always been accepted, which he appreciates from Loews... Instead of being friendly, the clerk in customer service advised he could not use the military discount nor his Loews card for his discount... She was so rude and took the receipt and that was the last we saw of it... After waiting at her register 10 minutes, we walked out... Without the receipt

I have never experienced any of your associates acting in such a manner and do not appreciate it... Since I have no name for the clerks nor the receipt, I suppose I am lost at the end...

Today we only spent $80+ so the discount would be about $8.00... It is not the amount I am disgusted, it is the service and attitude of the clerk...

In late July I had a outside entrance basement door installed by Loews. Within the last three weeks I called Lowes customer service five times for a repair to the new door. There is a space on the bottom of the door that can result in water entering the basement. Each time I called Lowes customer care I was told that the installer would get back to me. Nobody ever called back. Sure enough, water came through the basement door during the recent hurricane I had been connected on the six call to Lowes directly to the installer who promised to come to my home on Monday (today) between the hours of 3pm and 6p.m I cancelled an important medical appointment so that I would be home should the installer come early . The installer never showed up. Nobody likes to be ignored especially when one pays top dollars for a door. It seems that Lowes is not interested in correcting this problem. When I purchased the door the salesman at the Hicksville store insisted that I pay at full amount of the cost of the door( $2, 037.00) before installation. I was told the reason was to "protect" the store. How many times must I call Lowes customer call before someone cares enough to correct his problem? I think calling Loews 6 times is enough!

On 5/27/21, I purchased 27 knockout roses from the garden department. I had them planted in a new garden on 6/18/21 and they seemed fine. They were young plants and I believe the price was $9.98 each? They were fine for a few weeks, but suddenly began to shoot up in an unattractive manner. I assumed they just needed pruning. About two weeks ago, I noticed they produced mangled flowers and leaves, so assumed it was fungus, which I immediately treated. However, it got much worse. Both aspects became increasingly bad and were evidence of disease. Today I discovered online that they have a disease called Rose Rosette disease which means the plants must be destroyed. One article says if you cut off the infected canes at the very bottom, there is a slight chance to save them. I began that today, but discovered that there were many canes that were cut off long ago and had died and turned brown. Some were smaller and some quite large. I never had trimmed a cane. I think these plants had the disease before I bought them and the infected canes were removed. I have pictures of those brown canes and of the diseased roses on my phone so can send them separately if requested. Can email photos if you give me directions