Lowe's
Reviews and Complaints

In early July, purchased a gas stove Working with the sales force specifically asked what I need additional items (hoses, electrical). In addition, requested installation of the stove. It took over one month for the contractor the deliver the stove. A series of cancellations. Finally, arrived 4 hours after the scheduled time to tell me the stove would not fit in the space. Therefore, secured a granite company to enlarge the space. Scheduled the granite to be only told the stove would fit. The cost incurred was $200 for the error by your contractor. In discussing the issue with customer service, I was told I would be reimbursed for the $200, Once again, rescheduled Mega Plumbers to install the stove with no apologies. Then, found I was misguided by Lowes for I need a 220 outlet. With this misguidance and lack of sales competency, I have incurred another cost of $1, 500.

In turn, once again called customer service who had no interest in listening and supporting the promise of $200 credit to my Lowes for the granite mishap. So, I went to the Lowes Charlottesville store to discuss the matter with the Assistant Manager. He reassured me this matter would be addressed and $$ credited to my Lowes Card. There has been no follow-through on his part.

I have tried calling the store with ABSOLUTELY no luck of someone picking up the phone. What is the resolution on Lowes's part? This has been a total lack of customer care.
Nancy Doody
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I have recently read Lowe's has started providing CRT training to its employees. I hope this is not true. I didn't believe that Lowe's was a racist company who categorizes people by the color of their skin. This is racist itself and not in keeping with a discriminatory free society and business. If this is so you have lost me as a customer who had been using Lowe's for all my home/lawn/construction needs.
Regrettably,
Don Parnell

I was very saddened to find that Lowe's supported Critical Race Theory. I am fairly familiar with this theory and it's origin in the book "class struggle" by Karl Marx. While there is some truth in that theory, it is only half truths. Our founding fathers understood a better and more accurate theory and "we hold these truths to be self evident". I have always been a supporter of Lowe's spending thousands as a remodeler and flipper. I am sorry but I cannot support a business that is helping to create racism and tear down the founding principles of our nation.

I loved this store and was a loyal customer for years. Just learned that reverse racism is being taught via critical race theory. I drove to the Turner Rd branch in Salem OR. I asked an employee to confirm or deny the report I had read, and was told "yes, the training is held online". I will be unable to support this racist act. Sadly, I will not be able to shop for products at Lowe's as I realize the money I spend there will eventually work against my white skin. Truly as sad day and a real bummer. This may be a popular fad right now, but I will remember and encourage everyone I know to shop at any Lowe's competitor.

Any Company that urges whites to cede power to other people based on the color of their skin will no longer see me or my family grace their aisles. You are are racist company.

I will not longer ship at Lowe's again. I spent thousand las of dollars here over the last few years. NO MORE! Why. You might ask? This👇

LOWES IS RACIST!

Bank of America, Lowe's sponsored CRT training urging Whites to 'cede power to people of color'

https://www.foxbusiness.com/politics/bank-of-america-lowes-sponsored-crt-training?fbclid=IwAR3lUCGRN73mgZKEkoA0QRwxZbxxmshh7dYJn12HgJ7A46uKekmh5sEJez0

I read in the news that your company supports crt training. I understand sometimes the press gets it wrong . Does Lowes do crt training? And Does lowes support the idea that crt training is necessary? If I get no response I'll assume the answer is yes to both. If it in fact your training your associates in this liberal bs Home Depot is closer anyway.

In July 2021 our company ordered a all in one washer/dryer unit. We received a message/email that our order would be delivered on August 3, 2021. On August 3 we received an email that our order would be delayed. I tried tracking the order for a week, and the next week contacted the shipper (Estes) that Lowes contracted with - I've been given the run around daily all this week that the order was on the dock but now they can't locate it (so basically they have lost it). Contacted Lowes Customer Service (which is horrible) and they refuse to assist since they contracted with the shipper - yet we paid Lowes $1, 500 for a product we have never received!

I had over 1000 ft.² of carpet installed by Lowe's. The seams were not done correctly and I had a large seam appear across my entire master bedroom eight months after the installation. The installation was under warranty for a year. After six months of trying to get assistance and at least four visits to my house by different inspectors, Lowes now says there's nothing they can do despite the fact that we have areas that are missing padding, padding is bunched up in doorways, and a large seam is visible in the master bedroom and all hall doorways, Would recommend strongly against using Lowe's flooring installation. I had many installations with Lowe's previously in other areas such as doors and blinds, never had a problem like this before. And they will not fix it.

Order #[protected]
Placed 8/13/2021 set up for first time 8/14/2021, then they changed it to monday 8/16/2021. Never showed up, we called and got run around at first, finally some young guy answered and said "oh wow I guess it missed the truck". Hmm how does an order with 14- 2x6x16ft, 7 sheets osb and 12- 4x4x16, and 16 clear roofing panels just "miss" the truck? Then when we were moving them we noticed almost everyone was twisted. Not only that but one is cracked lengthwise almost 3 feet, totally useless for what we needed.
The sheet that was on the load was discolored and stated it was picked the day before and sat in the rain. When we called to ask about when it would be there? The guy said we can have it on the first truck so at 7am. As the guys get in at 6. It showed up at 9:30. Then the guys unloading it were stuffing their faces. Bad quality - bad customer service - bad product! Wont use them again. Second time we have had issues with lowes.

I have purchased many appliances from Lowes in the past. Always great delivery service. Purchase a washer on August 8, 2021. Asked for delivery between 8AM and Noon. Earliest delivery was Friday August 13. Called us on Thursday night at 7:00 PM telling us delivery was from 3 Pm to 7 Pm Friday. Tried to call back and reschedule. Could not get a Manager. Elected to take a chance on the delivery. Waited until 6 Pm and my wife started calling to cancel because we are senior citizens and go to be early. Found out that it was a third party coming from New Orleans and truck broke down and it would be later than 7:00Pm. We canceled the order.

If we knew this is the way Lowes is now handling there deliveries we would not have purchased the washer. We will not purchase any appliances in the future with Lowes until they quit using third party delivery. These people do care.
My name is Fulton Charles Hebert, 2908 S Curtis dr, New Iberia, la 70560. I am now a disappointed customer. These are the items I purchased in the past. Refrigerator, 2 freezers, dryer, micro wave, dish washer and countless small items.

Order #[protected] Ordered washer and dryer w/ warranties and delivery. Charged full amount $2, 500 +. On the delivery date they tried charging another $2, 500 but was only able to get half payment. When I called customer service they explained to me that it was an authorization when I originally placed my order and when it goes out for delivery they actually run the charge through. Well they had over $3, 500 held on my card. Only the washer was delivered because they couldn't get any more off my card. They cancelled the order for my dryer, which was coming from a different store. The person I spoke to at the hickory NC store was very rude and did not fix the problem. I called Lowes and told them to come and pick up the washer because id rather spend my money with an establishment who doesn't over authorize peoples card and cares about there customers. THEY HAVE NOT PICKED UP THE WASHER OR REFUNDED MY MONEY, I WAS TOLD SOMEONE WOULD CALL ME.

This needs to be handled immediately. I've been a customer of Lowes for many years and you just lost a customer. charging double the price for items is unethical and waiting weeks for a refund is unacceptable. Please fix this ASAP. I will take this further if not resolved in a timely manner.

I ordered a dishwasher online on 8/6/2021 (order # [protected]). They informed me the dishwasher will be delivered 8/9/2021. I called the installation 877 number (4 times) and spent one hour on the phone scheduling the installation. The customer service rep transferred me to the store to issue payment and they said the payment platform was down. I called back and hour later and had to go through the same procedure and I submitted my electronic signature on the contract. Again problems with payment. I called the store to issue payment and they informed me I need to come 40 miles roundtrip to pay in person. I drove to the store, they could not locate the signed agreement and started all over again. I was expecting delivery today and the delivery guy only delivered the assemble kit. I called the store and they stated the model I ordered is on back order. I now have spent 5 hours over the phone ordering and cancelling the products and service, 2 hours in the car, and now have to drive back to the store to return the assembly kit. When I spoke with customer service the only thing they could do for me was apologize. Unacceptable! #1 I should have been able to pay for installation online, you made me drive to the store during COVID and put myself in harms way. #2 Why didn't the online system inform me the dishwasher was on back order? I never would have selected that product. It was clearly labeled on other products (not in stock). #3 customer service needs to be more solution based and at least say they would look into it. Not sorry, nothing I can do.

My built in GE microwave of 4 years went out and I called Lowes Customer Service to order a replacement. I was given a model number to order (online) which took 6 weeks to be delivered. The delivery was initially for 2 weeks, delayed another 2 weeks, then another for a total of 6 weeks before arriving. I called after the second post rescheduled delivery date and Lowe's Customer Service told me it was due to Covid-19 issues since the microwave was coming from the manufacturer (which ALL my appliances have come directly from the manufacturer that I've ordered in the store or on line from Lowes). Ends up the model was not a replacement for the one I originally purchased. I called GE directly and was told there was no replacement model for the original. I called Lowes with this information and was told the microwave order was longer than 30 days and I could not return it. I explained it was not my fault it took 6 weeks to return and initiated a return online to return the microwave to a local store. Once getting to the store, I ran into the same issue, but the cashier called a manager and showed him my paper work that clearly showed when I order the microwave in April 2021 that wasn't delivered until June 2021, the manager apologized for the erroneous information relative to the replacement model information from Lowes Customer Service and for the delay in shipping, then he authorized an override for the return. In the mean time I had ordered online a Whirlpool brand microwave and different kit which populated an 8 week shipping date of August. I received the appliance this past Saturday. The box was somewhat beat up, and once opened, the microwave was dented in 3 places ( both rear sides and the top right side), and the control panel is scratched! Mind you, I have been without a microwave in my kitchen for 4 months and decided to plug this one in to see if it worked. The appliance seemed to operate fine, so I decided I would rather not return it and have to wait another 2 months for a replacement, if I can receive a discount for damage. I called Lowes Customer Service first thing this morning and was told by a rep that I could only get 10% for a damaged product. I was surprised considering the damage is visually extensive! I asked to speak with a supervisor and the customer service rep told me, "Okay, but I'm telling you, YOU WILL NOT GET MORE THAN 10%!" I found his tone offensive, and requested again to speak with a supervisor. After being placed on hold for a few minutes, the rep came back and stated, "Maam, I've complete a request for someone to come out and pick up the microwave and would issue a refund". I told him, that is not the option I chose, I stated I wanted to keep the microwave and wanted a discount for the extensive damage. The rep continued to talk over me, I listened until he was done. I stated that he would speak over me and do what he wanted, I asked to speak with a supervisor and he had yet to honor that request. I was placed on hold again for awhile, then a supervisor came on the line. She too told me she had parameters that only allowed her to give me 10% for the damage (without requesting pictures, asking what the damage was, etc.). By this time, I was very upset and told her as a loyal Lowes customer who has purchased thousands of dollars in appliances, this was unacceptable. She too told me that there was ticket created for someone to pick up the microwave and a refund would be issued. I told her I was not asking for a refund, I was asking for a discount and I was tired of her and the rep railroading me into a refund! She then told me that my 10% discount would have to be on a e-gift certificate because my order was old! I asked how was my order old when I just received the product/appliance 2 days ago? She said it was placed 2 months ago. I asked was it my fault that Lowes had not delivered it for 8 weeks? She said no, but that's how it works! I find this ridiculous and very unfair to Lowes customers to be treated like this. Lowes systems, policies, parameters, and exceptions should be altered for things (i.e., pandemics, shipping delays, shipping damage, etc.) that are beyond and/or not the fault of your customers. This is not the first time I have had a 2 month delay in shipping of appliances. I custom built my house and purchased my range, fridge, dishwasher, microwave, two washers, and two dryers from Lowes, spending approximately $10K. Shipping of the range was delayed for 2 months and was not installed until 3 weeks after I had moved into the house. Though my family and I were disappointed (at Christmas holiday time), I lived with it and didn't file a complaint. Deja vu, and Lowes is treating me as if I've done something wrong. Again, for a loyal Lowes customer or any customer, this is unacceptable!