Lowe's
Reviews and Complaints

The list is too long. Please call me at [protected] or email at:
[protected]@grimaldi.ws I am adding this only because your computer says to do so. help! Thank you.

I ordered a storm door for the front of our home. They came out and measured the door. I went back to the store to pay for the door, the door rep. told me it had to be a custom size. He told me it would be 5 weeks. I waited the 5 weeks, no word. I finally called the installation number on the contract. They told me the door was in and they would contact the installer. I waited 2 and a half more weeks for the install. When I arrived home after the installation, there was an almost one inch gap left at the bottom of the door. My son who was here at the time told me the installer said there was a part missing from the door, and it would have to be ordered. I called install service number. They said they would contact the installer to find out if the part was ordered. I called several days in a row to tell the installation services I had this gap in the door and could the part be ordered and perhaps sent FedEx to the store. They said they would. I received a call from the head installation person and she told me there was not going to be an overnight part sent, it would take several days. She said the install customer service were lying about that.
During the time we had the gap in the door, we had several insects, a small lizard, and finally, a snake come through the gap. We could not open our big door until the part came in.
When the part came in, the install customer service told me the installer was at the beach. When I insisted this job get done, they had another company come out the next day.
The door is still not right. In the corner at the top, there is a small space you can see to the outside. The installation is still not correct. The door and install was almost $800.00. This has been a nightmare. It took us a day to find the snake in the house.
I intend on calling back the install customer service, as they still need to fix this door.
Do not go to Lowes if you're going to need installation services.

I purchased a Husqvarna leaf blower and had to leave on a business trip that evening and when i returned from the trip did my yard work and then opened the blower and tried tom use it. The blower states on the box 170 MPH blowing force and my wifes hair blower is stronger than this leaf blower so i went and attempted to return the unit with receipt and was very rudely told that I would need to return the unit to Husqvarna even though Lowes was paid the money.I have spent thousands of dollars at Lowes just in the last year so I told the manager that I would Not shop at Lowes anymore if they refused to stand by their products and he replied GOOD. The manager was very rude and ignorant in not realizing that CUSTOMERS make his paycheck.

Grout on my cabinets, very sloppy putting the grout on the tile. The grout between the granite counter top and the tile has a crack starting over a week ago is getting longer each day. Rick did not use the latex caulk, he said he never uses it, so now I have a crack starting in the grout. I have Bullnose edging and in some places the grout is even with the edge others it is almost a 1/4 above the edging.

On May 11, 2021 we paid out nearly 6k for some exterior doors, storm doors and doorwall with installation. Heard NOTYHING until July when I was informed that my order would not be in until July 26th. Today, July 20th was informed my order was "expected" to be in SEPTEMBER 7TH (maybe). When I called to find out exactly what had not been received the most she could tell me, after a long time on hold, was that the storm doors (which we were told were stock at time of purchase) and the handles (which we had in plastic packaging in our hands on May 11th in the store) were not available. Mind you, I could have walked out of the store with these doors and handles on May 11 if I wanted to install them myself. She could give me no information on the entry doors or doorwall. But they have had my money in full since May 11.
Informed her that they had until tomorrow (July 21) to give me a definitive answer on when everything will be in. My next move is to cancel the entire order and go local. I should have done that in the first place. Not confident that I can get these doors installed by Lowes before the snow falls.

I have been waiting for weeks to be compensated for a Maytag Washer I bought with them which I also bought the extended 3 year warrenty. A gentleman from their service department came to my home was told part was not available. Spoke to someone who said that yes I had the warrenty and would be sent a card to buy another washer waited and waited when it never came call again was told I could get a check I said ok never got it called back told it was not coming but that someone would call me until now I have not been contacted. do I need to contact my lawyer?

I had a Bosch Dishwasher installed by Lowe's yesterday July 19, 2021, it had scratches on the front of the dishwasher. I did not buy a scratched dishwasher. I paid $1, 000 dollars and my wife is not happy with the condition of the dishwasher. So we need either a replacement dishwasher or the price reduction.

I swear I called 3 stores tonight to see how how warly they open to make a return and all three stores, lithonia, stockbridge & carolina st in atlanta no one answered the phone! Irritating as hell! Why have a store whe you aren't answering the phone foe customers to call! I assumed lowes was better than home depot which I boycotted but lowes is about the not have my business

We had a wooden fence installed back in April 2021. As the man was installing it, I noticed it was turned, with the smooth boards facing my neighbors' yard.
I went out & advised I did not want it installed that way & no one had mentioned this to me. He said that some town had an ordinance that the smooth side must face the street. I said, "well, there is a st. Behind & one in front, so, I want the smooth side facing my house." he called his supervisor & was advised to go ahead & install the fence as it's beginning... Then... Lowe's would send someone to reverse it! That they had a 100% customer satisfaction policy." well. I'm not sure how I could have prevented such unless, I had gone out there with a gun! But, I want this fenced reversed & have been patient far too long. They keep saying the man who installed it would call us. He called but, has done nothing... Please help us. Max Mathews

So I bought hot water heater July 2010 with manfucture
Warrenty 12 years, now hot water is dead either whirlpool
Or Lowes came up solution, I was on for hours and
Hours with Lowes but no help its very frustrating and fed up
I don't have hot water for three weeks

I ordered a set of Westinghouse SR11ACO1HO62 it was a special order. When it came in it came as a single pack. I paid for two lights and only got the one. I took it back to the store and was told that just how it comes. That's not right. I asked if they could just order me a light so I would get my two lights. I was told I would have to return the light and reorder it. But I would probably only get one. What scenes does that make. Invoice # 1406 8773

My mom has dementia, she needed a new washer so I got on line to Lowe's.com and researched and found a washer that we both agreed upon, plus I noticed that you all have free delivery so I ordered Item # 2368741, when I placed the order it said that I would also need Item # 246995 so I ordered both. It said that it would be delivered on Wednesday before noon. I waited and it was delivered around 3:45. As they took the washer out of the box we noticed that it had a small dent in the lower back part of the washer, since the delivery was free and the dent was not that noticeable, I was willing to look over that. They get the washer in my home and it didn't come with the hoses, Item# 246995. There for they couldn't hook the appliance. My mother called to the store that it was purchased from and the man was very hateful to her then a manager lady got on the phone and ended up telling my mother that there was nothing that they could do and they proceeded to hang the phone up on her. Now we have a brand new washer with a dent in it and no hoses to be able to use it. My mother has me as a voice for her, but I wonder about those who don't have anyone. I am currently on the hold with the customer service department, and have been for almost 30 mins. I will hang on another 30 mins if I have to but my time is just as valuable as anyone else's and I cant sit on the phone all day so I am letting you know that if this matter is not handled today, after the way that my mother was treated, I will post on every social media that I have and will not stop until I see your stocks lower. That was uncalled for. No one who spends money with your company should be hung up on.