Lowe's review: Sliding door installation

To whom it may concern,

Last March I purchased 2 sets of sliding doors for my home with the installation included by your company. Both sliding doors were installed in March the 21sth. When the installers came to my house, I explained to them that the bottom of the wooden frame was rotten because the old doors were leaking. They said that hat was not going to be a problem and installed the doors anyway. A couple of months later the bottom part of one of the doors began leaking on both sides. I called the installation office, and they told me that the company that installed my door was fired and there was a new person to do the job. We set an appointment to fix the problem on August the 24th. I explained to the installer that the leakage was coming from the rotten frame on both sides of the door, but he insisted that it was coming from the outside of the house. Then he re-calked the sliding window outside and ignored my request. Two weeks later we had several days of rain here in Florida and the door started to leak again. I called the installation services office again and talked to and explained the situation in detail. They said the installer will drop by again to check my doors. We set an appointment for October 26th.dropped by on September 28th. I explained the situation again to this man, but he ignored what I told him about the rotten frame and juts put a giant ball of caulking on either side of the bottom of the sliding door where is leaking. A couple of weeks later the rain started again and the doors are still leaking. I need you to do something to finally repair these doors before my wall gets completely damaged by the bad installation job your people did. I am tired of talking to the installation office and have no real solution to this problem that has been happening for over six months now.

Thanks

Moises Ramos

[protected]

7317 Lawn Tennis Lane

Jacksonville Florida 32277

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