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Luminess Air

Luminess Air review: not getting product 3

P
Author of the review
12:40 pm EDT
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I ordered the Luminess Air makeup over a month ago, I have yet to recieve it, although they are still taking the money out of my bank account. I called customer service, and i honeslty got nowhere with them. I really want the product, or i would like to get a refund. I don't know what else to do.

May 24, 2012 12:06 am EDT
Luminess Air customer support contacts
Address

12802 Capricorn Dr., Stafford, TX, 77477, US

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Please know that our standard shipping ships within 2-6 weeks. We understand you are excited to receive your products and we encourage you to give our amazing customer service department a call at 1-888-793-7474 M-F 8:30-5:30 CST and we will gladly look into your order to check upon the status. Please know that we are also available to be reached via email at luminess@luminessair.com.
Sincerely,
Luminess Air
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The complaint has been investigated and resolved to the customer's satisfaction.

3 comments
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T
T
treat me fair
US
Apr 06, 2011 6:48 am EDT

I was considering purchasing this product. I got on the computer to research peoples views of the Luminess Air. I have seen many sites and read numerous complaints. I have been ripped off, over charged and given the run around on infomercial products before so now before I buy I research comments. Thank you to those who have given their accounts of the product both good and bad. (mostly I have seen bad). I wonder if any of you have reported to the BBB? FYI: always write down EVERYONE you speak to even if you are transferred many times, document the time (time you call, how long you wait each time your transferred, how long you have to speak to each person before transferred.also, now, most cell phones can record your conversation too. Turn the tables and let them know that you too are recording. I hope this may help some of you and thanks again for your help.

K
K
Krymylda
Napa, US
Oct 25, 2013 4:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also ordered their product. Was charged two payments. I never received product so I cancelled auto pay. Now they sent my account to Monterrey collections and have been receiving the most threatening and insulting phone calls from them. Luminess air never did anything to help with issue and told me they can not and will not get involved . Any Advice on how to handle this matter? Anybody knows if they have a legal department. Worse company to deal with

K
K
Krymylda
Napa, US
Oct 25, 2013 4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I apologize, the complaint from jewel ridge was helpful ... Marked not helpful by accident

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  1. Luminess Air Contacts

  2. Luminess Air phone numbers
    +1 (888) 793-7474
    +1 (888) 793-7474
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    Customer Service
    +1 (800) 545-3706
    +1 (800) 545-3706
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    Sales
    +1 (877) 749-5777
    +1 (877) 749-5777
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    Makeup Club
    +1 (888) 262-1825
    +1 (888) 262-1825
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  3. Luminess Air emails
  4. Luminess Air address
    12802 Capricorn Dr., Stafford, Texas, 77477, United States
  5. Luminess Air social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Luminess Air Category
Luminess Air is ranked 110 among 152 companies in the Make-Up and Cosmetics category