MagicJack’s earns a 3.0-star rating from 307 reviews, showing that the majority of users are somewhat satisfied with their service.
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worst piece of junk i've ever owned
Worst piece of junk I've ever owned. My daughter, son and sister purchased their MacgicJack the sand time I did... 10/08. Each of them has thrown the unit in the trash and went back to Vonage. I hung on until 06/09. MagicJack has tried repeatedly to make the unit work, Spent hours on the phone. They stalled me for over 30 days so the money back guarantee would expire. Now they say, "Sorry".
The complaint has been investigated and resolved to the customer’s satisfaction.
service?
It works fine for me, with 2 MAJOR exceptions...
#1 - "all lines are currently busy" ... this means you cant call out, and nobody can reach you (not even your voicemail) if you are trying to call during peak hours.
#2 - No customer service? When I click the link for Live Chat on their site it redirects me to their FAQ page... ? No telephone number to reach them and no address either...
Besides that, the service is pretty good. I guess you get what you pay for in this world...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi,
I disagree; the online service rep was very nice and gave the proper directions to get the device to work. I had issues setting MagicJack up because I didn’t follow the rom update posting. Now it works great, never had a busy line and used it at multiple locations on different network’s and PC`s. It set sup without a flaw. I will never pay a phone bill again.
If you want my opinion, get one. If u use an Internet PC at home and you live alone or with room mates. There is no reason what so ever not to own one. 20$ a year with on physical attachment, its a no-brainer. Think about it, there is no dough in my mind, this is the evolution of lan line telecommunications.
I never experienced the lines being busy but I did experience it with Vonage at 20$ + tx monthly and a yearly subscription to get the hardware for free. There where also activation fees. The router was a nice touch to Vonage but they also had the usb key.
The key was a nice feature to Vonage but adding 60$ + Tx for the hardware and a 20$ monthly bill didn’t compete with MagicJack.
MagicJack's 50$ funny looking usb device includes, a local 514 phone number, unlimited long distance US and Canada calls, Voice mail, call waiting, caller ID, and voice mail sent to my email address, a web interface for all my user options and one year of service. 12 months later just pay 20$ for 12 months year.
MagicJack rocks.
bad product, incoming calls
Well i saw on this blog that some people believe we are just irrate people who dont like magicjack. But i have to say i tried to give magicjack the benefit of the doubt. I bought it over 5 months ago and continue to have problems receving calls. If you are on the computer when someone tries to call, then the mj screen takes about 30 seconds to come up, while the phone rings non stop without stopping. About the time it start ringing intermittently, the mj has already sent them to voicemail and i have to call them back. This continue to occur all the time . I have tried go online for help and the technician has tried numerous things that dont work, and i still have the problem. I tried to update the mj but it still dont do anygood. I am afraid to give anybody my number since it is becoming a hassle to keep calling someone back. I am going to try that new company that mj hates because evidently it works well. Dont buy magicjack cause you will have a headache and they dont have a phone number for customer service which means they have something to hide. Mj is reaping what it is sowing it will be bankrupt by next year!
The complaint has been investigated and resolved to the customer’s satisfaction.
Just got disconnected from magicjack acct. for overusing the service which is either an error or a fraudulent attempt at profit. We use the acct. about once a day with some days making no more than 4 or 5 calls...but the average over the year is about one call per day. Numerous attempts to gain further information with Magicjack chat function were useless and they would not explain further what exact breach of terms was violated.
So what is the "new service that MJ hates" ?
hijacked computer screen
WARNING! MAGIC JACKS HIJACKS COMPUTER SCREENS!
Whenever I open my computer, anticipating the gorgeous picture I put on my destop, I am assaulted with a big Magic Jack ad immediately! Not one of my other many programs has the audacity to perform this extremely rude behavior.
And it won't go away! I can't see any other window because this ad is right on top, in the middle. Uggghhh!
When I contacted MJ, I got a very arrogant not-so-custumer-service-rep who asked if I read the TOS on this. Wasn't she surprised when I said, "yes" and could you show me where it described this rude behavior? Because I would not have accepted this.
Later, after she pretended to escalate me to another rep (herself) she admitted the lie. It is not mentioned anywhere in the TOS.
I give this company a very low score on the integrity scale.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been trying to connect with someone on the phone to see about the prices and options that are available through magic jack and so far the same person answers all
of the options offered on the phone, you never get to talk with someone and I have always been told the person I am wanting to talk with is not available.I have never asked to speak to one particular person, so I don't think this is for us.
phone # assigned actively belongs to someone else
Magic Jack has set themselves up for a 911 debacle. The phone# I have is actively registered to a company in Albuquerque. If either of us dials 911 the call will be misrouted to emergency operators. Over the last several days I have attempted to explain to managers at MagicJack that I cannot access voicemail and people cannot call me...I can only make calls. The reason for this is obvious...TWO PEOPLE SHARE THE SAME PHONE NUMBER. In order to give the readers of this complaint both sides of the story I have copied their response from a chat log. The customer service agent is "Irene":
Irene: As a manager I know that this is my responsibility to straighten things out. You have been promised by previous agents that this will be taken care of but still nothing has been resolved yet. Rest assured that this time this will be fixed. I will follow up this matter every now and then so that I can be sure that this will be taken care of. I know how you feel right now. I understand that the situation disappoints and frustrates you. We will work on this so that this issue will be fixed as fast as possible.
After waiting several days I still do not have access to voice mail and I cannot receive calls. I don't think I will ever be able to receive calls because the MJ # assigned to me is also active for a business in Albuquerque. I have spent approximately 12 hours with chat sessions and doing "upgrades" and disconnecting the device, rebooting etc. THIS PRODUCT DOES NOT WORK. I am not the only person who has been assigned an active number belonging to another person. Please read the trailing complaints on this website.
Thanks!
Brian
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading claims
If you don't get the telrphone number you want when you sign up you fan forget ever getting it. I bought 5 years of service over 2 years ago because they promised I would be able to port my existing phone munber over shortly. Check and see what they are still saying about number portability today. As for their online service, forget it. Once when I contacted them on their ridiculus online Chat service about progress toward the above my Magic Jack was still working. However, they still told me I needed to install an update. I did as they requested and as a result the USB port I had my Magic Jack plugged into quit working altogether. When I asked how to fix it I was told to "REFORMAT MY HARD DRIVE". When I told them they had to be kidding they ceased responding to me. No way would I trust these people with anything that my life might depend on. They are all SELL and no service. Buyer beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
renew
When I purchased this a year ago, it worked off and on for a short time. Often, people on the other end could not hear me and quite often I would have to reboot computer to get it to give me a dial tone. When the service cut out with the little sad face for renewal, I got online to renew, only to be met with some customer service reps from India (judging from their poor grammar and syntax) who said that my "case" was being reviewed and to be patient. I has been more than a month and still nothing. I have had no less than five online chats with these people and probably should file a lawsuit just to make them live up to their agreements.
Pitiful product. Stay away.
The complaint has been investigated and resolved to the customer’s satisfaction.
selling your email address
I created an special email exclusively for use with my magic jack account, and now I am getting spam email from other companies.
My only conclusion is that Magic Jack sold my email address.
This special email address is a special "Address Guard" feature of my paid Yahoo email account, so it is not subject to spam or advertisement; so the only way I could have gotten spam was from Magic Jack selling my email address.
The complaint has been investigated and resolved to the customer’s satisfaction.
wrong phone number
I wanted to use my existing phone number but the system of magic jack did not provide for that selection..they gave me a phone number i did not want and I am very upset. in addition there is no way to contact them to resolve this matter. please help me thank you
Read full review of MagicJack and 1 commentextra charge
Well let me tell you! that when I order this MagicJack, I only order One and got charge the normal amount $46.90, later on the same week I got charge again $39.95 (I say why?) I try calling and I was on hold for 56 minutes with the same recording OVER and OVER again. I say to my self! Let me try the Web site and see how this is handle...Ho boy what did I got my self in to! trying to Chat with customer Service Man that first of all it took forever the customer Service to reply, on top of that they Keep asking me the same question over and Over again ( what is you order #? did you received the Item) To make a long story Short I DONT RECOMEND THIS.
I'm returning these items to MagicJack and am going to take 3 to 6 weeks for me to get my return!
AGAIN NOT COOL MAGICJACK
The complaint has been investigated and resolved to the customer’s satisfaction.
not available in 775 area code
Everything about the Magic Jack sounds so good but what they fail to tell you is that is is not available within all area codes. For instance, in Nevada you can only use Magic Jack if you are in Las Vegas (702 area code).
It is not available for the 775 area code and no one can tell you when this area code will be added.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just purchased this in Reno, as well, and not only was I mad that they were unable to tell me when the (775) area code will become available, I am also mad that the business where I puchased this product couldn't give me the heads up that I wouldn't be able to make a phone cal without charging my friends and family! I repeatedly asked the online customer service person to give me an "educated guess" as to when the (775) area will become available, and she kept telling me " it will be available when it becomes available" What the @#^?!? Now, when I go back to the retailer and try to return it, I better get my money back! I can't tell you if this is a good product or not because I never even got the chance to use it! Thanks a lot MagicJack! Better not 'magicJACK' me outta $40!
-Jacked in Reno-
billing
Magic Jack cost me $320.00!
Thanks to their double billing my account went from $200.00 in the black to $120.00 in the red!
If I had done my due dilligence, which is apparently what you have to do with everything now a days, I would have at
least used a gift card.
In any case, how can I possibly recommend a company or product that has this kind of track record! No way! do not ever, under any circumstance, give them your atm card number, credit card number, or your bank account number. i can not understand how this company is still being allowed to rip people off. Isn't there someone out there that can do something to stop this company? and if not, why not?
If there is a class action suit against this company I want in!
The complaint has been investigated and resolved to the customer’s satisfaction.
When they first came out with the Magic Jack they did the same to me. They told me it was a trial for 30 days and I would not get billed until after the 30 days. They lied! They not only billed me but billed me fr a lot more than they told me it would cost! I too went in the red with my checking account! So many of my checks bounced I had to close my account eventually. Even the bank couldn't figure it out it was so messed up. Every Time I see a commercial for them it burns me up! What a scam! When I called customer service I was told they had no supervisors available! Lots of BS!
cheats and scams
ordered 2 majic jacks for a special deal of $168 per day on a 30 day free trial/they charged my card $98 each & then said i orderd 2 /5year platinum plans which i had never even heard about and for sure did not order for 139.00 dollars /this overdrew my checking account by hundreds of dollars /the bank almost closed my account which i have my disability...
Read full review of MagicJack and 96 commentsgave me a phone number belonging to someone
Important. Important. If you are not able to make calls or having trouble with your contact list, please Click Here for fix. This will be your best solution. You should not click here if you do not have this problem.
You are now chatting with 'Virgil'
Your Issue ID for this chat is LTK419096266498X
Virgil: Hello, how may I help you?
jessica weaver: the free phone number assigned to me during the registering procedure apparently already belongs to someone else whm I have no idea of. When I call my own number a voice mail comes on with an older male's voice telling me to leave him a meassage
jessica weaver: number given to me was [protected]
Virgil: Please wait while I check that for you
jessica weaver: I need this corrected asap this nmber is to be posted on my website for a small business I own
jessica weaver: ty
Virgil: I appreciate your patience.
Virgil: Are facing this problem in every incoming call?
jessica weaver: np
jessica weaver: ?
jessica weaver: huh
jessica weaver: do you understand the question
Virgil: Yes
jessica weaver: I just received this magic jack
jessica weaver: plugged it in
jessica weaver: registered
jessica weaver: and upon regsitering i was assigned this free number
jessica weaver: [protected]
jessica weaver: apparently this number belongs to someone else
Virgil: This number is registered on your name.
jessica weaver: I do not want my cusotmers claling a number thinking its me and getting whomever this number belongs to
jessica weaver: yes
jessica weaver: did u call the number?
Virgil: One moment please...
jessica weaver: it goes to some guy's voicemail
jessica weaver: not mine
Virgil: May I have you voice mail address?
jessica weaver: ?
jessica weaver: whats that
Virgil: *your
jessica weaver: I never set a voicemail up
jessica weaver: I just registered this product and still have not set up voicemail
Virgil: Is this your Voice Messaging email address: [protected]@gmail.com ?
jessica weaver: yes
jessica weaver: i think
jessica weaver: its my email I used when registering your product if thats what u r referring to
Virgil: Can you access this email address?
jessica weaver: yes
Virgil: Voice mail is default setting with your magicjack.
jessica weaver: ok
jessica weaver: so now what
Virgil: When you registered your magicjack it will set the voicemail setting.
Virgil: Please check are you getting voice mail in your account?
jessica weaver: ok I get that part but why is my phone number already assigned to another person
jessica weaver: do i need to get a new phoen number form your service?
jessica weaver: phone*
Virgil: You number is used by you only.
jessica weaver: omg
Virgil: You do not need to get a new number.
jessica weaver: when I call my phone number assigned by your magic jack company
jessica weaver: the phone rings
jessica weaver: goes right to some guy's voicemail
jessica weaver: not my voice not me
Virgil: Please wait while I check that for you
jessica weaver: i thought we went thorugh this already
jessica weaver: i have explained this 4 times already to you
Virgil: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
jessica weaver: ty
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Journey'
Your Issue ID for this chat is LTK419096266498X
Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you
jessica weaver: ty
Journey: Thank you for holding, Jessica.
Journey: May I know when did you registered your MJ device?
jessica weaver: about 2 hours ago
jessica weaver: sry make that 5 hours ago
jessica weaver: approx 1am eastern standard time
Journey: Okay, Are you able to receive incoming call with your MJ number using other phone line?
jessica weaver: I am not able to set up voice mail when I attempt to dial my number or press vmail on the softphone, the call goes to some guy's voicemail whom I have no knowledge of and asks me to leave a message. I cannot press * 1234 to set up my voicemail liek your FAQ's say to.
jessica weaver: no I cannot receive incoming calls
jessica weaver: they r going to this guy
jessica weaver: [protected]
Journey: Okay.
Journey: One moment please...
Journey: Please run this link
Journey: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Journey: http://upgrades.magicjack.com/upgrade/upgrade.exe
jessica weaver: ok done i ran it
jessica weaver: now what
Journey: Please dial your MJ number using the phone handset connected to your MJ device.
jessica weaver: i did
jessica weaver: same thing is happening
jessica weaver: this did not help
jessica weaver: this phone number belongs to someone
jessica weaver: some older black guy
jessica weaver: not me!
Journey: As I have checked here in our end, this phone number [protected] is registered under your name : JESSICA WEAVER account ID: [protected] .
jessica weaver: ok that is right that is me
Journey: Please unplug your magicjack then plug it into the back port of your computer.
jessica weaver: I am telling you this person that has this voicemail might be a local phoen company
jessica weaver: verizon
jessica weaver: at& t
jessica weaver: someone has this number already
Journey: Try to dial your MJ number with 1 before the 10 digit phone number.
jessica weaver: holy crap i figured it out
jessica weaver: you guys
jessica weaver: assigned me a phone number that belongs to a customer
jessica weaver: already through verizon
jessica weaver: omg
jessica weaver: i cannot believe you guys did that
jessica weaver: this guys is going to be fumed
jessica weaver: [protected] Type: Land Line Provider: Verizon Location: Williamsville, NY
jessica weaver: just go to 411.com
jessica weaver: type in this phone numebr
jessica weaver: number*
jessica weaver: [protected] Type: Land Line Provider: Verizon Location: Williamsville, NY
jessica weaver: http://www.411.com/search/Replay?search_id=63261450109041733817&lower=1&more_info=1&form_mode=
jessica weaver: bad move
jessica weaver: i obviously am hacking into some poor guys accoutn and calling him
jessica weaver: dont u think you shoudl change my phone number asap
Journey: No, Jessica that phone number is registered under your name, this might be an issue with the number porting porting process from the other phone provider, as the phone number owned by the magicjack company that person might have been a magicjack customer before and decided to port the number to Verizon. Do not worry I will make a report on this to our engineering department in order for them to deeper look into this issue and provide an immediate action to resolve this issue.
jessica weaver: noooooooooooooooooo
jessica weaver: this doesn't help
jessica weaver: i paid for this thing
Journey: Do not change your phone number yet within 24 hours, we will get back to you once we have fixed the issue.
jessica weaver: i have a small business
jessica weaver: i just edited my website to add this phone number
jessica weaver: now there is nothing you guys can do
jessica weaver: i need this resolved NOW NOW NOW
jessica weaver: i need a new phone numebr
jessica weaver: not that big of a deal
jessica weaver: i just registered this thing
jessica weaver: i swear i was about to refer this product to over 200 persons through my company
jessica weaver: is this does not get resolved I want phone number and addresses of whom I can contact high end individuals
Journey: That's why I am making a report on this in order for this issue be resolved... and if you'll change your phone number right now, there will be a charge of $4.95 for the change of phone number. I need to relay this issue first to our upper management in order for them to provide a best resolution regarding with this issue.
jessica weaver: escalate this chat then to someone hat can get me a resolution
jessica weaver: wtf why would i pay $4.95 for an error on your end
jessica weaver: i cannot wait
jessica weaver: do you understand I own and operate a business
jessica weaver: I was told this was a RELIABLE product
jessica weaver: you making notes and telling others will not help me out right now
jessica weaver: change my number please
jessica weaver: now
Journey: No, As I have said the only way for us to relay this issue and make an immediate report to our upper management for them to provide an immediate action regarding this issue and all we need is your Full cooperation.
jessica weaver: or I will copy this chat post it to my website along with 3 review websites recommending or denouncing a product and I can assure you you will rapidly lose customers
jessica weaver: i will not cooperate
jessica weaver: your compnay assigned a bogus number to me
jessica weaver: this poor guy will have already over 50 calls to his voice mail
jessica weaver: he is a paying verizon customer
Journey: I am informing you that if you'll change your phone number right now, you will be charge $4.95 for the first change, that's why I am making my report on this so that this issue will then be settled.
jessica weaver: hwo can u not figure this out?
jessica weaver: charge me $4.95 I will dispute the charges appearing on any and all charge statements...happily
jessica weaver: does this company not authorize you to assist the customer with a fix the issue now mentality?
jessica weaver: why can u not just assign a new number to me RIGHT NOW then look into it on your own time so I can get phoen calls
Journey: As I have stated, Jessica.If you will change your phone number right now, a charge of $4.95 will be applied on your account for the change of phone number, as our system will process the phone number changed... and that's why we don't suggest you to change the phone number first, as we will make a report with this issue to our upper management, in order for them to fix the issue and change the phone number without charging your account...
jessica weaver: THEN HOW AM I SUPPOSED TO RECEIEV MY CUSTOMERS PHONE CALLS WHEN THE CALLS ARE GOING TO SOME OLDER BLACK GUY WITH NO AFFILIATION TO ME OR MY BUSINESS?
jessica weaver: DO U UNDERSTAND THAT NO PHONE NUMBER = NO BUSINESS
jessica weaver: THERE HAS TO BE AT LEAST 1 PERSON THERE WHERE EVER IN THE WORLD U MAY BE THAT CAN RESOLVE THIS RIGHT NOW
jessica weaver: I have never been mroe upset with a company and you don't even have a toll free cs number
jessica weaver: I am stuck chatting
jessica weaver: do u have supervisors?
jessica weaver: maybe the inventor of this thing can figure this out
Journey: That's why we have our engineers, whom we relay this issue in order for them to fix this problem and made an adjustments on their end, .
jessica weaver: i am sure this isn't the first time it has happened
jessica weaver: however long that might take
jessica weaver: no phone number= no business for me
Journey: No.. I am already on the last level of support who could assist you with this issue.
jessica weaver: w o w
jessica weaver: this is a mess
jessica weaver: i need an address to write and send a copy of this chat to someone
jessica weaver: please provide me a complaint address and a phoen number to reach someone
Journey: I am sorry, but we are not allowed to disclose such information.
jessica weaver: I am filling out a BBB complaint right now
jessica weaver: so my money goes to whom?
jessica weaver: you have no complaint dept or anyone I can write to
jessica weaver: that is what you are saying
Journey: I respect your decision, however I need your full cooperation in order for us to resolve your concerns, however since you don’t cooperate I am forced to end this session.
LIVE CHAT OPERATOR TERMINATED SESSION WITHOUT EVER RESOLVING THIS MATTER!
The complaint has been investigated and resolved to the customer’s satisfaction.
Why waste your time with MJ support. I don't know where you got your MJ from, but here is what I would have done if I couldn't get a new number from tech support. I would go to the nearest Walgreens, CVS, or Best Buy and buy a new MagicJack. I would then register that new MJ which would give you a new number. Then I would repack the old MJ in the package I just bought and return it to the store for a full refund, stating that it didn't work on my computer. This way I would have a working MJ with a new number and no added cost (except for the trip to the store to buy then return the MJ).
area codes
They do not tell you that some area codes are not available for your phone number. I ended up having to choose a phone number in a different area code so persons who call me have to pay for long distance.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too live around Kanasas City, KS and the only area code MajicJack offers isn't for Kanasa city or this area code area with no help from MajicJack. This has turned out to be a wothless product for someone that needs to be in a curton area code and can not get a number thru MaijicJack (crap). I bought my MajicJack at WalMart. My mistake, but not again. Buyer beware.
delivery/tracking problem
I ordered two Magicjacks through internet using my visa credit card from Pakistan with delivery to be made at my permanant residence at 1156 trails edge youngstown ohio 44425 having telephone number [protected]. The transaction was made some 15 days ago. The order number was printed but somehow it did not print in the printable area of the page, therefore...
Read full review of MagicJackcannot get the licence renewed
i got my majicjack a year now . In December 2009 an alert notice appeared informing me my licence is about to expire . i made an attempt to renew the licence following all the steps as instructed via their wed site and had no sucess .i contacted them through the chat online that is made available on three occasions and i was told tha they are reviewing may account . the same answer i got every time i made contact, they keep sending me to some higher support level and at the end they say someone will contact me via my email. Today is January o6 /2010 i no one has contacted me yet. so here i am with this gadget that is useless because these people do not do not have it together.
a positive note - since i had the majicjack i must say i never had a problem with it works every time i used it.
The complaint has been investigated and resolved to the customer’s satisfaction.
LAME! Don't depend on your MajicJack if you need to call in on a conference call. It won't work and you will find out too late. AND customer service will be LESS than helpful. Had to use 2 hours of cell minutes becuase I'm saving money with MajicJack.
to many to type- cant hear-stutter-no voicemail-hard to connect etc. and most important no service it sucks!
Ok I have had majicjack 5 years now Im happy but let me stress the phone number on your statement is not customer service! Its my number so please dont call! Here is the number for majicjack in fla [protected]
I requested a 30-day trial from magicjack and never received a magicjack but was charged $133.75 on my bankcard for it! Never again!
I have a company that you CAN NOT contact..Service is good as for as performance goes, just don"t ever need any kind if information about your service, billing or tech.support..I don"t recommend this product to anyone because of thier lack of support...
cant speak to any represenatives... Majic Jack is a total rep-off
my credit card was declined and they still charged me one dollar.
I cant get in touch with any one.
I paid for 5 yrs service of majicjack about $59.95 and I got only one yr. they terminated already my acces t0 their service.
I purchased majicjack from Wal-Mart about a month ago. It worked as soon as I hooked it up, location is in Texas. I am now deployed to Iraq and magicjack is still working. I have had no real complaints with this product. They must have upgraded it or something. But so far so good!
Magic Jack i received is not working. I have not been able to find any phone numbers to call or address to complain/mail back or ask for credit. It is quite frustrating to see a business stays open to business and provide no customer service
Majicjack is a rip off!
It does not work.
There is no customer support, no direct contact e mail nor phone numbers available. No address to return stuff.
Total rip off!
magic jack/ blows
I used my magicjack for 4 months then i had an issue with my headset. Magicjack sent me another unit that was going to be billed if i did not return the original one. Anyways the problem was the headphones not the jack.
Returned it and received confirmation the other day that they received it.
Yesterday Jan.4/10 I plugged in my magic jack and it stated we have an up date for you, Wait till finished.
That was the operative word finished! It upgraded and after 3 hours in total with there csr's. They are certain my problem is that I use Nero for burning disks on my computer, And that nero is not compatible with Tragicjack.
Well I said that's funny I have been using it for 4 month's with Nero on my desktop and had no problem till you started your up grade?
This was ignored as was my request for a new Tragicjack.
They had a great idea with this. And his proud daughter got sucked in to. I hope this helps put a dent in sales of
TRAGICJACK!
The complaint has been investigated and resolved to the customer’s satisfaction.
Have had magicjack for over 2 years now on a 5 year contract with some issues (including failed jack which I did get returned and credited for) but nothing earth shattering til now. I've been without any service for several days! Seems my magicjack cannot connect or get verified by the registration server...even though I am connected to internet and able to browse the web. Aside from no service is that when I click on my soft phone for more info it apologizes and tells me they are having a server problem and that I should try to reconnect in a few minutes. Well, after trying and waiting a day, I finally get into chat session with someone who checks out my issue and tells me it's not my problem (doh!) but that they are having problems with their server that very minute and that I should try again in a few minutes to connect! Of course, I said that problem has been going on for more than a minute and that I wanted someone to email me back with status and when I would be up and running. Agent said she would...ha, ha, never happened. I am going to try chat help now one more time to see if I can get a rational and believable answer. If I don't I am going to ask for credit and return my device as useless and then file a complaint with the BBB. Yes, I'm fed up and especially since I've been a staunch supporter and have recommended magicjack to family and friends---I'VE BEEN SCAMMED!
horrible customer service
Magic Jack didnt work for a whole year for us, just froze our computer every time we used it. After getting a new computer this year, we asked for a year of service back as compensation for technical issues they couldnt solve. We didnt ask for a refund.
Here's some of the text from an uncaring, smart-aleck customer service person :
Junrex: Is your magicJack working fine now?
CK: As of 15 minutes ago, yes
Junrex: Good
Junrex: Since it has been activated
Junrex: :)
Junrex: Is there anything else I may help you with today?
CK: How about my request for compensation as discussed with Marcus earlier. Please dont run me in circles like this.
Junrex: If he submitted it then probably he will w ork with it.
CK: How will I know the result. I'll wait if you need to go check on it.
Junrex: No need CK
CK: I realize you dont want to continue chatting with me over this. Please answer my question.
Junrex: Just wait for the result Carol since Marcus escalated your request
CK: Can you connect me to him? How will he get in touch with me?
Junrex: you can end this chat and look for Marcus
Carol Kay: Ha ha I'll be sure to copy the text of this conversation
If it works, its great. If you have problems, you are just run around in circles by someone on a chat line who keeps asking you the same question rephrased again and again and finally just asks you to go away. So much for fairness and real communication.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company's Customer Service should be called a Customer Insult line. If you want to be asked stupid questions, disregarded because you are a female CHAT with Jack.
Billing is a rip off as well. I was not addressed directly, the item was mailed with my son's name attached and then they told me that my landline phone number belonged to my son and asked how my son and I are related. I gave birth to him was not understandable to this ###.
Do these ###s understand english. Who are their operators any way? The company must not pay them much. Are we communicating with someone in a third world country and that is why we can't speak to anyone directly?
If you want to be treated with respect. Don't call or do business with MAGIC JACK. I'll you get is JACKED!
deactivated
I bought the magicjack to use when I travel or in my garage with my laptop. I carried it for the past year not using it because of my cell phone. I plug it in and it is deactivated. I tried to renew the device/contract but was unable to. I used the chat 4 days in a row each time being transferred to a higher level of service. Each time I was told that they were sending the info to the tech department and they would get back to me within a day.
Still the device is deactivated after 9 days of waiting. Still the same answers like I am presenting them with a problem for the first time yet nothing. The device works for some but not always. They deactivate them for non use no matter if the contract is up or not. Customer service is very poor in both knowledge and communication.
Bottom line: Dont waste your money. You are better off handing it to the guy standing on the corner wanting money for beer, at least he is honest!
The complaint has been investigated and resolved to the customer’s satisfaction.
Magic jack sucks. I bought a magic jack and I register it with my personal information but I wasn't using it so I decided to give it away to a friend. I wanted to edit or change in my information for security purpose, I couldn't. I called magic jack customer services center and the stupid lady who attended to me said she can't do anything about it. she refer me to live person online and after wasting a whole lost time/hours, I still can't get any information. out of annoyances I wanted to deactivate my account, I still can not deactivate.
what a hell and irritating services is magic jack offering? [censor]!
MagicJack Reviews 0
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Overview of MagicJack complaint handling
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MagicJack Contacts
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MagicJack phone numbers+1 (800) 624-4252+1 (800) 624-4252Click up if you have successfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (800) 624-4252 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone numberCustomer Care+1 (844) 866-2442+1 (844) 866-2442Click up if you have successfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (844) 866-2442 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone numberBilling Inquires - Within the US or Canada+1 (561) 594-9925+1 (561) 594-9925Click up if you have successfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (561) 594-9925 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone numberBilling Inquires - Outside the US or Canada
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MagicJack emailsbbb@magicjack.com100%Confidence score: 100%Supportmisrepresentation@magicjack.com95%Confidence score: 95%support
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MagicJack addressPO Box 6785, West Palm Beach, Florida, 33405-6785, United States
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MagicJack social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Mine working fine on late model notebook computer. Runs 6 Uniden wireless phones through a splitter (for the two base stations, each with two satellite units) Try changing computers.