MagicJack’s earns a 3.0-star rating from 307 reviews, showing that the majority of users are somewhat satisfied with their service.
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bad service and no support from cust service
This is a complete joke. This is a great novel idea, if only in the hands of the right, knowledgeable people. Firstly, they lie and say that its free for 30days to use but charged my debit full amount . Then I paid 10$ total with express shipping from Florida, where its shipped from and site says should receive it within 3-10 days regular shipping and expedited 2-4 days, which I received it 5 days later and i only live in nyc. Then I get the thing, with very little instructions on the box. It just directs you to their website with all the details of how to register. There's a FAQ section that explains how to set the device up, but you have to scroll through pages for hours just to get this info. Until you finally get fed up because the damn thing doesnt work, theres an option to speak on live chat. Only to get someone more clueless than you on the other end. I spent 7 count it, 7 hours on chat with these rude, incompetent #@#$%. They are very unprofessional and rude and make sure they dont provide a cust service number or even address for complaints. Dont waste your time. They are a rip-off. God forbid you chat live with the stupidest reps Reyna or Josh. You'll wish you could drag them through your computer screen. Extremely rude and unprofessional. Dont waste your time or money folks.
The complaint has been investigated and resolved to the customer’s satisfaction.
refund policy
Magicjack refused to refund the unused portion of my service after I canceled, stating their policy is no refund. They expect the customer to "spread the word" about their company, but obviously only if it's a "good" word. Well, I went with another company because my magicjack worked less often than it should have; was constantly causing me to reboot my computer and had a faint signal about 80% of the time. It was also very slow to boot up every day. I asked for a refund and was told that the company didn't give refunds. Well, I don't support companies which don't support the customer. Business is a two-way street. No magicjack for me!
The complaint has been investigated and resolved to the customer’s satisfaction.
would appreciate you to discontinue my service.john allevato rt2 box7128 clarksburg wv, 26301.my computer crashed, didnt not remove magicjack befare salvageing it.
Excuse me, I meant to include on the previous comment that the online process charged me 3 separate times w/no end result. This is BY DESIGN.
Jacqueline Duncan
I would appreciate the charges that I made three (3) days ago to be returned or credit my credit card as I cannot get the satisfaction of the use of magic Jack. I have been online with several "live online agents", only to receive stalling techniques and continually transfered to yet another "top agent" - what a crock. I supposed I shall have to go to my Banks and report a fraudulent deduction to get the charges reversed. How can they continue to get away with this - seems straight up FRAUD.
Jacqueline Duncan
P.O. Box 5213
Elgin, IL 60121
DuncanbyDesign@comcast.net
I would appreciate the charges that I made a few days ago to be returned or credit my credit card as I cannot get the satisfaction of the
use of magic Jack.
James L. Wallace
1112 Picaacho DRive
La Habra Heights,
CA 90631
11top12@roadrunner.com
I signed up for $10.00 for long distant calling but have not been able to make a call.
I do not have the numbers of the
countries. N ew Zealand & Australia Please inform me as the
Correct country codes. I tried this last year and wasn't able to call then either.
Sincerely
James L. Wallace
[protected]
11top12@roadrunner.com
PS Where does the money I signed up f or last year go?
two way line
I had to change my telephone number once because of the bad reception and two way line, I thought it would clean itself up, but of course it did not, and will not because this is a company that knows that their are going to be a lot of complaints and this is why they do not have customer service contact nor could you get a Magic Jack company mailing address, yes it is do good to be true. As soon as my contract is up I will not be renewing. I am in NC and I have to use an a long distance area code because they will not get area code 252?
SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM,
THIS IS NOT A WAY TO RUN A BUSINESS, YOU DON'T TAKE YOUR CUSTOMERS SERIOUSLY. YOU JUST DON'T CARE.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well...I have to disagree here. I have heard a few people complaining about their MJ and I can completely understand IF you do not have adequate computer skillz.
The problem I find withe most people is they do not understand how VOIP works and how if you are band with is usage is being used up by other things in your HOUSEHOLD you will have problems.
For instance if you have a low bandwith package from your ISP. You are downloading a movie or music or maybe watching a YouTube video. This will effect your MagicJack call quality greatly. If your kids is playing XboxLive and you are trying to use the MJ...this will effect it if your bandwith is low.
Not to mention many other things that can be wrong with you computer and causing the MJ not to work so well...Possible Virus can do this also...someone could be using your computer as a drone or using your PC to access the internet without being detected. Oh not to mention if you have a wireless network and it is OPEN. The kids next door or down the street could be sucking up your band with.
I am currently living in Colombia, I have used the MJ in China, The UAE, Panama, Colombia and so far It has saved me THOUSANDS of DOLLARS calling home back to the US!
wickvid.com
My mother has this magic jack too. once my sister needed to talk to me and we were interrupted by a football game. LMAO
This is a ###ing joke.
Magic Jack works for about 5 minutes and then I lose reception. I sit there with this blank look on my face, probably a dumb one, like what THE ### until the operator picks. I have to dial again.
The seond cath to this low costing phone service is you must always have the ocmputer on. What a waste of electricity to have it on 24/7 so people can get a hold of me if my cell is dead and the charger can't be found.
Electronics have always let me down. They never work when you need them to. This magic jack is REALLY cheap b/c it's a cheap piece of ###, that's all there is to it. Cell phones also suck. We should get them all for poor quality and poor service.
I agree 100% because this thing is a joke it only worked 10% of the time i tried to use it.someone or maby we consumers need to file a group law suit against magicjack, its magic alright to get it to work.
phone service
The Magic jack was working for a couple of months, but I was already having trouble with the service. I could not hear the other person on the other line or the call would get dropped. I plugged it into my computer just the other day and it asked me to confirm my e-mail address or my phone number and my password. I did exactly what it asked me to do in order to continue with my service. I did all that and it keeps telling me that the information is incorrect. I put in my phone number and it tells me that it is wrong. How can this problem be fixed? I tried talking to on line chat representative, but it cuts off when I start telling them of my problem. Is this a rip off or a scam where they take peoples money. It works for a while the you start having problems with it. I have tried every thing. Getting fustrated.
The complaint has been investigated and resolved to the customer’s satisfaction.
send me my money
magic, do you read these complaints. I hope so, because i would like my 5 years service agreement money back.
concact me at, Anthony clarkston @tony.clarkston@yahoo.com
deceptive, misleading, and general poor business practice
Please wait for a site operator to respond.
You are now chatting with 'Eric'
Your Issue ID for this chat is LTK419081815422X
Eric: Hello, how may I help you?
Donald: I was wanting to find out why the magic jack is adertised on tv at multiple, different stores for 19.95, but when i went to buy one, it was 39.98?
Eric: The $19.95 is the renewal of license every year.
Eric: You need to purchase first the magicjack for $39.95.
Eric: That includes the first year of service.
Eric: After the first year, you will renew the license each year for $19.95
Donald: i understand that, but it is adertised for purchase on tv for 19.95. the commercial says nothing about a price of 39.95. Isn't this EXTREMELY misleading to the public?
Eric: The advertisement has another price for it. But when you purchase magicjack from our site, it's $39.95
Eric: They must be the retailer.
Donald: I just went to walmart and radioshack, and they both are selling it for the 39.95 price, why is this price not mentioned in your commercial's?
Eric: Can I have the website of the commercial you mentioned?
Donald: It is a tv commercial
Donald: the only one you are running on tv
Eric: One moment please...
Eric: It's stated there that $19.95 / year.
Eric: That means $19.95 every year but you need to purchase first the magicjack for $39.95
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Cherry'
Your Issue ID for this chat is LTK419081815422X
Cherry: Hello, Donald . My name is Cherry. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Cherry: Please be informed that the $19.95 that is advertised is for the yearly charge of magicjack Eric and not the device.
Donald: my name is not eric, it is Donald. And the tv commercial is meisleading and what I and according to many on the web, false advertising.
Cherry: Sorry for that Donald.
Cherry: Which of it do you mean is falsely advertised?
Donald: Nothing on the commercial says anything about a 39.95 fee for the product and first year of service. it just says get the magic jack with the first years service for 19.95. Have you seen the tv commercials I am speaking of?
Cherry: Yes, that is not what it meant Donald, the $19.95 is for the yearly fee.
Donald: Do you see how that is very misleading?
Cherry: I don't think so Donald, because as what I have understand it shows that the $19.95 is for the service and not for the device.
Please wait for a site operator to respond.
You are now chatting with 'Eric'
Your Issue ID for this chat is LTK419081815422X
Eric: Hello, how may I help you?
Donald: I was wanting to find out why the magic jack is adertised on tv at multiple, different stores for 19.95, but when i went to buy one, it was 39.98?
Eric: The $19.95 is the renewal of license every year.
Eric: You need to purchase first the magicjack for $39.95.
Eric: That includes the first year of service.
Eric: After the first year, you will renew the license each year for $19.95
Donald: i understand that, but it is adertised for purchase on tv for 19.95. the commercial says nothing about a price of 39.95. Isn't this EXTREMELY misleading to the public?
Eric: The advertisement has another price for it. But when you purchase magicjack from our site, it's $39.95
Eric: They must be the retailer.
Donald: I just went to walmart and radioshack, and they both are selling it for the 39.95 price, why is this price not mentioned in your commercial's?
Eric: Can I have the website of the commercial you mentioned?
Donald: It is a tv commercial
Donald: the only one you are running on tv
Eric: One moment please...
Eric: It's stated there that $19.95 / year.
Eric: That means $19.95 every year but you need to purchase first the magicjack for $39.95
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Cherry'
Your Issue ID for this chat is LTK419081815422X
Cherry: Hello, Donald . My name is Cherry. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Cherry: Please be informed that the $19.95 that is advertised is for the yearly charge of magicjack Eric and not the device.
Donald: my name is not eric, it is Donald. And the tv commercial is meisleading and what I and according to many on the web, false advertising.
Cherry: Sorry for that Donald.
Cherry: Which of it do you mean is falsely advertised?
Donald: Nothing on the commercial says anything about a 39.95 fee for the product and first year of service. it just says get the magic jack with the first years service for 19.95. Have you seen the tv commercials I am speaking of?
Cherry: Yes, that is not what it meant Donald, the $19.95 is for the yearly fee.
Donald: Do you see how that is very misleading?
Cherry: I don't think so Donald, because as what I have understand it shows that the $19.95 is for the service and not for the device.
Donald: It says nothing about the price of the device being additional. All it says is 29.95 for the magic jack
Donald: err 19.95
Cherry: I apologize for that but that is really not our price for the device Donald.
Donald: I now understand that, but your commercial is obviously being deceitful for a reason.
Donald: it is called bait and switch
Cherry: I understand how you feel about this Donald.
Donald: o is that it then?
Donald: so is tha it then?
Cherry: Yes Donald, you can return your magcijack for a refund just so long you're still under the 30 day trial.
Donald: when does the thrirty days start? when I activate the jack, or from date of ordering? How long does it take to rec'v if ordered from your website?
Cherry: From the order date.
Donald: So how long does shipping take?
Donald: So agin, it is not truly a 30 day trial period.
Cherry: Delivery usually takes 5-10 business days from when it was shipped for Standard Shipping, and 3-5 businesses days for Priority mail.
Donald: so it is actually a 20-25 day trial period
Donald: Again, misleading
Cherry: That is how it works.
Donald: Your company obviously practices devious business practices. How long before you start jacking up the yearly fee?
Donald: How long is the 19.95/year price guaranteed for?
Cherry: The Gold plan can only be refunded if you wish to return a device un der the 30 day trial.
Donald: If I told one of my customers what your last statement to me was, I would be borderline of being fired.
Cherry: That is the policy Donald.
Donald: What about the 19.95 / year fee. How long is that yearly fee guaranteed for?
Cherry: Once it gets activated we can't refund it back anymore, it's only refundable if you return a device as well. If not then it can't be refunded.
Donald: Let me try to make this a simple as possible for you. I buy the product. How do I know that the second year you won't up the annually service fee to 59.95? What kind of guarantee's do you have of future yearly service pricing of 19.95.
Cherry: You will be sent out an email as soon as you're license is about to expire.
Donald: Again, what is your guarantee that you wont jack the price up the second or third year for the service from 19.95 / year to hypothetically 59.95 / year. Please stop dancing around the direct wuestion i am sking you?
Cherry: No we won't Donald, our system does not lie.
Donald: Soi you can guarantee me the yearly service charge will never go above 19.95 / year?
Cherry: Yes
Donald: Will a copy of this chat be emailed to me?
Cherry: No, you can copy and paste it on your notes Donald.
Cherry: Please do not worry as I have recorded our chat making it very easy for the next tech to understand your concern if you may comeback again.
Donald: But then your company could say i doctored the chat. I would prefer you email me a copy of this chat from your company to me at [protected]@yahoo.com
Cherry: We can't email you a copy of the chat Donald, our email system is not available.
Donald: You are the first company i have ever had online chat with that did not VOLUNTARILY or Automatically send a copy of the chat session automatically. Obviously this is for a reason
Donald: If you can chat with me, email has to be available to you.
Cherry: No Donald, its just that our email system is not operating as of the moment.
Donald: Can i be transferred to an upper manager along with a transcript of this chat please?
Cherry: I can't transfer you to anyone else here Donald.
Donald: Why
Cherry: I am not allowed to do that.
Donald: I was transferred to you
Cherry: Yes, they are allowed but not me,
Donald: I am sorry Cherry, but I just don't believe that you have the authority to make the guarantee you just made to me, that is why i want someone from upper management
Cherry: I can't transfer you to anyone else here Donald.
Donald: Noi disrespect, but i don't believe you. What is your title and employee id or some way of identifying you other than by just "Cherry"
Cherry: I am Cherry Thompson.
Donald: How do I reach management? is there ena email address or a phone number I can call?
Cherry: No Donald, everything needs to be done here on this chat.
Donald: What kind of company has untouchable management?
Cherry: That is our policy.
Donald: OK. You leave me no other choice than to post this chat conversation on the internet for anyone that wants to look can see. Thank you for your mediocre assistance and i will continue to reach you management. Every company has a phone number.
Cherry: You are welcome.
Cherry: It was indeed a pleasure assisting you today.
Cherry: I hope I have somehow helped you with your concerns today.
Cherry: Have a good one and be safe always.
Cherry: Please do not worry as I have recorded our chat making it very easy for the next tech to understand your concern if you may comeback again.
Donald: But then your company could say i doctored the chat. I would prefer you email me a copy of this chat from your company to me at [protected]@yahoo.com
Cherry: We can't email you a copy of the chat Donald, our email system is not available.
Donald: You are the first company i have ever had online chat with that did not VOLUNTARILY or Automatically send a copy of the chat session automatically. Obviously this is for a reason
Donald: If you can chat with me, email has to be available to you.
Cherry: No Donald, its just that our email system is not operating as of the moment.
Donald: Can i be transferred to an upper manager along with a transcript of this chat please?
Cherry: I can't transfer you to anyone else here Donald.
Donald: Why
Cherry: I am not allowed to do that.
Donald: I was transferred to you
Cherry: Yes, they are allowed but not me,
Donald: I am sorry Cherry, but I just don't believe that you have the authority to make the guarantee you just made to me, that is why i want someone from upper management
Cherry: I can't transfer you to anyone else here Donald.
Donald: Noi disrespect, but i don't believe you. What is your title and employee id or some way of identifying you other than by just "Cherry"
Cherry: I am Cherry Thompson.
Donald: How do I reach management? is there ena email address or a phone number I can call?
Cherry: No Donald, everything needs to be done here on this chat.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have a MJ like I do..there is always an ad on the pad that encourages current uses to purchase another year on it or 5 years for a discounted price..so these comments have given me food for thought
As for the chat, that pretty much sounds like the fedback I got when I complained about their prepaid international minutes being charged for calls that were connected BUT were disconnected when the receiving party picked up their telephone. The explanation I got was as long as I hear the ringing bell, the call is charged, even though I could NOT speak to my intended party..so I prefer to use Skype for international calls or $ 2 prepaid international calling cards so I don't waste my time and money complaining to a support desk that "CAN'T trully help"
Thanks for posting this chat. I'll just find an email address or trouble shoot myself, that customer service chat looks horrid. As for the commercial I was never under the impression that the device its self was 19.95 as they were always sure to speak of the rate of the phone service. To guarantee the 19.95 you would probably have to purchase their 5-year plan. other then that im waiting to see if the rate increases
never worked. no service
I purchased a Magicjack in May 2008. There were always problems hearing clearly BUT the day I ordered it, I also purchased the additional 5 years, not knowing that it would not work. After using the original unit, I tried to return it because it would not work properly. But I was slightly beyond the 30 days. So, I purchased another unit and returned the one that did not work... after the technical rep agreed to this.
However, my additional 5 year purchase was never transferred to the new unit. On top of that, the NEW Unit has never worked properly either. I am very disappointed with Magicjack. It is now October 2009, and my purchase amount in excess of $100.oo was absorbed by their company, yet I have never had the use of either of their products... (2 different units).
Since you can no longer (although originally it was a very difficult pocedure) speak with anyone from the company, and it is next to impossible to be in touch EVEN BY E-MAIL; I would not recommend Magicjack to anyone.
My recommendation: Save your money, or use it with a telecommunications company that will actually allow you to speak on a telephone and make phone calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
the worst customer service / magicjack what they don't tell you
MagicJack and Ymax Communications Corp have the worst customer service on any company that I have ever done business with.
Also, note that they only have online support. Their support people don’t have good communication skills – probably an off-shore outfit.
Their only option is online on their sales/support site. It will probably take you five to ten minutes to find the support line and get someone online.
I had an issue where the Magicjack (M.J.) would not work. They said they would send a new M.J. and not charge me. I did receive another M.J. It didn’t work either. Later I tested it with a different computer. It turned out that the computer I was originally using wasn’t fast enough to handle the M.J. – a P3 laptop with Win-XP, 512MB of RAM, and a 56MB wireless connection. For some reason Magicjack doesn’t list a minimum set of computer requirements. After I returned the additional M.J., I waited about three months to receive a refund. I started contacting them online. They would say that they would have someone in their accounting department email me as to when my credit would be processed. About five times and one month later and still no credit, I filed a dispute with my credit card company. They did get my refund for the additiona M.J. I did pay for the original M.J. and the one year of service.
Later in the year, my subscription expired. I never received a renewal-email prior to my expiration. We tried to renew online and there was as error. We contacted online support. They said they would email us in 24 hours with a response. We never received an email. Four attempts later – we asked for a manager or supervisor. We asked who the current president of the company was. They were not willing to discuss or comply with these requests. They said that they would be able to talk with us after we had filed our lawsuit. We said “what lawsuit”. Not sure where they came up with that information. Very poor customer support!
I did write a letter to the original founder of the Magicjack, about 4 weeks ago. I have not heard form them. My service is now turned off. Not a very friendly company to work with. I wonder how someone could trust this company with any of there personal information. They don’t want to be accountable to anyone. Everything they said about emailing or contacting us was never completed. Buyer beware!
I have also included some other issues that you should be aware of if you think the Magicjack phone system can be used to replace a more reliable land-line or reputable VOIP service provider, like Comcast, Vonage, or Lingo.
Cons: To have the phone available 24x7, you will need to have a computer setup that is on and running 24x7. The service is only available to ring in your house if your computer is turned on. I did have many issues with the Magicjack where it stopped working, (approx. two to five times per month). Usually the computer or some software (Magicjack software) would interfere with the M.J.’s operation. I think the computer would go into power saving mode and that would cause the M.J. to stop working; or, Windows or other software would have an update that would interfere with the M.J. service. I would say that the M.J. is not for a beginner computer user. There will be many issues that you will have to correct – with updating the computer to keeping the M.J. operating which will require advanced to intermediate level computer skills. The quality can be very bad at times with cutting in and out. You can also just have your call dropped without notice. Customer service is not responsive to issues. They say they will contact you with answers and they do not.
Pros: The price is very low. Having voice mails emailed to my email address was a nice feature.
I bought mine a week ago and have had tremedous success with it. Easy install and instantly up and running. I leave my desktop on 24/7 anyway and have for years. I've called all over the USA and nobody could tell the difference. My son ask me if I bought a new phone (He's in Iowa and I'm in Texas) The sound was so much more clear than before when I was using my Verizon Land Line. I don't understand it but who cares...It's fantastic!
product does not work and they will not refund 5 year plan.
Magic Jack customer service always gives you the run-around. It is quite the joke when you try to get an issue resolved. Very Micki-Mouse customer and technical support. I cannot make any decent phone calls because their mj gadget is of poor quality and definitley a waste of time and money. I paid $59.00 for their five-year plan and then it does not work half the time. I would certainly advise anyone who is considering buying one of those to stay clear of it. It seems to be a scam company because they do not stand behind their product and they refuse to refund money once they get their hands on it I found out from the customer service when I tried to get a refund for the 5-year plan. Now I am without phone service. It is truly a rip off. It is cheap technology that is totally worthless!
The complaint has been investigated and resolved to the customer’s satisfaction.
i got two magic jacks last year, one is in romania right now for my parents to call me...i didnt have any problems, works good, quality sound ok, ...
working his magic alright!
After buying magic jack and bringing it home, I was excited to finally save money on my phone bill. Everything hooked up ok, just as the package said. I tested out a few numbers and everything seemed fine after I went through the registration process. I had magic jack hooked up in the room adjacent to my bedroom. Two nights had gone by, and I awoke in the middle of the night to hear heavy breathing noises coming from the very room that "magic jack" was hooked up in. I got out of bed, crossed the hall, and peered into the room. The heavy breathing suddenly stopped. This very pattern continued off and on continuously throughout the remainder of the month. At the end of the month, my att&t telephone bill came in. To my surprise, the bill was a total of $3, 974.22. After closer examination, I noticed that the calls were placed to 900 numbers, which I had purposely blocked when signing up for phone service initially. So I called att&t and they investigated the matter, traced the calls, and got back to me with shocking news. "magic jack" had worked his "magic" alright! After the so-called simple set up. After "magic jack" waited for me to go to bed, this little "as seen on tv" "gadget of the year", disengaged my 900 blocking, set up an incoming/outgoing international phone sex operation on my damn computer! And it didn't stop there. "magic jack", after using the gadget over the course of a few minutes, was able to digitally replicate my actual voice. When it knew I was not home, "magic jack" made several calls to friends, family members, and even my boss's wife. Using my digitally replicated voice it made several sexually explicit phone call comments to my boss's wife such as: "hey deb, just sitting here wondering what color underwear you're wearing right now." or "hey deb, me again, your husbands favorite employee. How about you talk your husband into giving me a raise, and i'll let you know how many times he's slept with his secretary." I was fired immediately that afternoon. "magic jack" made it appear the calls were coming from my work telephone at my desk and outgoing to my boss's house. Within just over a month, I lost my job, some longtime friends (magic jack made phone calls, using my voice, and made sexually obscene, and often rude comments to some girlfriends and wives of some longtime friends), my family has all but disowned me. Oh yeah! "magic jack"... "pc magazine editors choice of the year award". "over 2.5 million sold"... More like: "over 2.5 million lives destroyed for the low price of $39.95. Don't buy this product!
The complaint has been investigated and resolved to the customer’s satisfaction.
Please wait for a site operator to respond.
You are now chatting with 'Eric'
Your Issue ID for this chat is LTK419081815422X
Eric: Hello, how may I help you?
Donald: I was wanting to find out why the magic jack is adertised on tv at multiple, different stores for 19.95, but when i went to buy one, it was 39.98?
Eric: The $19.95 is the renewal of license every year.
Eric: You need to purchase first the magicjack for $39.95.
Eric: That includes the first year of service.
Eric: After the first year, you will renew the license each year for $19.95
Donald: i understand that, but it is adertised for purchase on tv for 19.95. the commercial says nothing about a price of 39.95. Isn't this EXTREMELY misleading to the public?
Eric: The advertisement has another price for it. But when you purchase magicjack from our site, it's $39.95
Eric: They must be the retailer.
Donald: I just went to walmart and radioshack, and they both are selling it for the 39.95 price, why is this price not mentioned in your commercial's?
Eric: Can I have the website of the commercial you mentioned?
Donald: It is a tv commercial
Donald: the only one you are running on tv
Eric: One moment please...
Eric: It's stated there that $19.95 / year.
Eric: That means $19.95 every year but you need to purchase first the magicjack for $39.95
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Cherry'
Your Issue ID for this chat is LTK419081815422X
Cherry: Hello, Donald . My name is Cherry. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Cherry: Please be informed that the $19.95 that is advertised is for the yearly charge of magicjack Eric and not the device.
Donald: my name is not eric, it is Donald. And the tv commercial is meisleading and what I and according to many on the web, false advertising.
Cherry: Sorry for that Donald.
Cherry: Which of it do you mean is falsely advertised?
Donald: Nothing on the commercial says anything about a 39.95 fee for the product and first year of service. it just says get the magic jack with the first years service for 19.95. Have you seen the tv commercials I am speaking of?
Cherry: Yes, that is not what it meant Donald, the $19.95 is for the yearly fee.
Donald: Do you see how that is very misleading?
Cherry: I don't think so Donald, because as what I have understand it shows that the $19.95 is for the service and not for the device.
Please wait for a site operator to respond.
You are now chatting with 'Eric'
Your Issue ID for this chat is LTK419081815422X
Eric: Hello, how may I help you?
Donald: I was wanting to find out why the magic jack is adertised on tv at multiple, different stores for 19.95, but when i went to buy one, it was 39.98?
Eric: The $19.95 is the renewal of license every year.
Eric: You need to purchase first the magicjack for $39.95.
Eric: That includes the first year of service.
Eric: After the first year, you will renew the license each year for $19.95
Donald: i understand that, but it is adertised for purchase on tv for 19.95. the commercial says nothing about a price of 39.95. Isn't this EXTREMELY misleading to the public?
Eric: The advertisement has another price for it. But when you purchase magicjack from our site, it's $39.95
Eric: They must be the retailer.
Donald: I just went to walmart and radioshack, and they both are selling it for the 39.95 price, why is this price not mentioned in your commercial's?
Eric: Can I have the website of the commercial you mentioned?
Donald: It is a tv commercial
Donald: the only one you are running on tv
Eric: One moment please...
Eric: It's stated there that $19.95 / year.
Eric: That means $19.95 every year but you need to purchase first the magicjack for $39.95
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Cherry'
Your Issue ID for this chat is LTK419081815422X
Cherry: Hello, Donald . My name is Cherry. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Cherry: Please be informed that the $19.95 that is advertised is for the yearly charge of magicjack Eric and not the device.
Donald: my name is not eric, it is Donald. And the tv commercial is meisleading and what I and according to many on the web, false advertising.
Cherry: Sorry for that Donald.
Cherry: Which of it do you mean is falsely advertised?
Donald: Nothing on the commercial says anything about a 39.95 fee for the product and first year of service. it just says get the magic jack with the first years service for 19.95. Have you seen the tv commercials I am speaking of?
Cherry: Yes, that is not what it meant Donald, the $19.95 is for the yearly fee.
Donald: Do you see how that is very misleading?
Cherry: I don't think so Donald, because as what I have understand it shows that the $19.95 is for the service and not for the device.
Donald: It says nothing about the price of the device being additional. All it says is 29.95 for the magic jack
Donald: err 19.95
Cherry: I apologize for that but that is really not our price for the device Donald.
Donald: I now understand that, but your commercial is obviously being deceitful for a reason.
Donald: it is called bait and switch
Cherry: I understand how you feel about this Donald.
Donald: o is that it then?
Donald: so is tha it then?
Cherry: Yes Donald, you can return your magcijack for a refund just so long you're still under the 30 day trial.
Donald: when does the thrirty days start? when I activate the jack, or from date of ordering? How long does it take to rec'v if ordered from your website?
Cherry: From the order date.
Donald: So how long does shipping take?
Donald: So agin, it is not truly a 30 day trial period.
Cherry: Delivery usually takes 5-10 business days from when it was shipped for Standard Shipping, and 3-5 businesses days for Priority mail.
Donald: so it is actually a 20-25 day trial period
Donald: Again, misleading
Cherry: That is how it works.
Donald: Your company obviously practices devious business practices. How long before you start jacking up the yearly fee?
Donald: How long is the 19.95/year price guaranteed for?
Cherry: The Gold plan can only be refunded if you wish to return a device un der the 30 day trial.
Donald: If I told one of my customers what your last statement to me was, I would be borderline of being fired.
Cherry: That is the policy Donald.
Donald: What about the 19.95 / year fee. How long is that yearly fee guaranteed for?
Cherry: Once it gets activated we can't refund it back anymore, it's only refundable if you return a device as well. If not then it can't be refunded.
Donald: Let me try to make this a simple as possible for you. I buy the product. How do I know that the second year you won't up the annually service fee to 59.95? What kind of guarantee's do you have of future yearly service pricing of 19.95.
Cherry: You will be sent out an email as soon as you're license is about to expire.
Donald: Again, what is your guarantee that you wont jack the price up the second or third year for the service from 19.95 / year to hypothetically 59.95 / year. Please stop dancing around the direct wuestion i am sking you?
Cherry: No we won't Donald, our system does not lie.
Donald: Soi you can guarantee me the yearly service charge will never go above 19.95 / year?
Cherry: Yes
Donald: Will a copy of this chat be emailed to me?
Cherry: No, you can copy and paste it on your notes Donald.
Cherry: Please do not worry as I have recorded our chat making it very easy for the next tech to understand your concern if you may comeback again.
Donald: But then your company could say i doctored the chat. I would prefer you email me a copy of this chat from your company to me at donaldlindsey7@yahoo.com
Cherry: We can't email you a copy of the chat Donald, our email system is not available.
Donald: You are the first company i have ever had online chat with that did not VOLUNTARILY or Automatically send a copy of the chat session automatically. Obviously this is for a reason
Donald: If you can chat with me, email has to be available to you.
Cherry: No Donald, its just that our email system is not operating as of the moment.
Donald: Can i be transferred to an upper manager along with a transcript of this chat please?
Cherry: I can't transfer you to anyone else here Donald.
Donald: Why
Cherry: I am not allowed to do that.
Donald: I was transferred to you
Cherry: Yes, they are allowed but not me,
Donald: I am sorry Cherry, but I just don't believe that you have the authority to make the guarantee you just made to me, that is why i want someone from upper management
Cherry: I can't transfer you to anyone else here Donald.
Donald: Noi disrespect, but i don't believe you. What is your title and employee id or some way of identifying you other than by just "Cherry"
Cherry: I am Cherry Thompson.
Donald: How do I reach management? is there ena email address or a phone number I can call?
Cherry: No Donald, everything needs to be done here on this chat.
Donald: What kind of company has untouchable management?
Cherry: That is our policy.
Donald: OK. You leave me no other choice than to post this chat conversation on the internet for anyone that wants to look can see. Thank you for your mediocre assistance and i will continue to reach you management. Every company has a phone number.
Cherry: You are welcome.
Cherry: It was indeed a pleasure assisting you today.
Cherry: I hope I have somehow helped you with your concerns today.
Cherry: Have a good one and be safe always.
Cherry: Please do not worry as I have recorded our chat making it very easy for the next tech to understand your concern if you may comeback again.
Donald: But then your company could say i doctored the chat. I would prefer you email me a copy of this chat from your company to me at donaldlindsey7@yahoo.com
Cherry: We can't email you a copy of the chat Donald, our email system is not available.
Donald: You are the first company i have ever had online chat with that did not VOLUNTARILY or Automatically send a copy of the chat session automatically. Obviously this is for a reason
Donald: If you can chat with me, email has to be available to you.
Cherry: No Donald, its just that our email system is not operating as of the moment.
Donald: Can i be transferred to an upper manager along with a transcript of this chat please?
Cherry: I can't transfer you to anyone else here Donald.
Donald: Why
Cherry: I am not allowed to do that.
Donald: I was transferred to you
Cherry: Yes, they are allowed but not me,
Donald: I am sorry Cherry, but I just don't believe that you have the authority to make the guarantee you just made to me, that is why i want someone from upper management
Cherry: I can't transfer you to anyone else here Donald.
Donald: Noi disrespect, but i don't believe you. What is your title and employee id or some way of identifying you other than by just "Cherry"
Cherry: I am Cherry Thompson.
Donald: How do I reach management? is there ena email address or a phone number I can call?
Cherry: No Donald, everything needs to be done here on this chat.
Im sorry I do not know how the product works exactly, but from what I read, it has a mind of its own? I really dont think it has a mind of its own. have we stumbled upon what seems to be one of the best a. I technologies for an affordable price. it can think, apparently reason, essentially behave however it wants. "its know when im asleep," or "when im not home", jesus this is one dammed piece of equipment, sounds more demonic than the demons in my basement. does this gadget have eyes, I mean does it watch you sleep, or leave the house? im not trying to be rude, but I mean really, come on, it "knows your voice," "it knows when your asleep or away from the house," "it knows who its calling, how idk, but apparently it calls people and harasses them" so bad that you get fried. this isnt normal harassment no, god forbid, this piece of equipment makes it sexual. im mean fuk man, this [censored] is freaky, snl will eat this right up. this takes prank calling to a new extreme. i'm sorry to sound to harsh or blunt, but, fuk really? it. knew your voice, began calling your friends/ workers/bosses (only when you were out of the house, cough cough cough bull — [censored]) and and one step-further, it upheld a conversation, a sexual one at that. it had its own thought process and reasoning, scary! this is farfecth. im sorry this is complaintsboard.com, not unexplainedmysteries.com, ill take your complaint seriously, for now this will make a nice ghost story to scare my cub scouts.
I loved this! It's hilarious! The writer should go to work for Saturday Night Live! But this is not the place for such satire. Most people will believe this is a legitimate complaint because satire excapes most people.
service overcharge, lies and stealing
i saw an ad on tv with special offer, no shipping charge if you order today. i ordered. said the magic jack cost, $19.95. no shipping, and $19.95 a year for service, and if you pay like $50, you get 5 years.
i got the magic jack. but no 30 day free trial . they charged my account right away, then charged another $50 next month. i never gave permission for that. so i called a number and could not ever get humans. only recording. so online i tried and to this day all they say is, you are wrong, listen better next time, nothing but abuse online, and so sorry, shipping $6.95, and $19.95 a year. and $39.95 for the mj. and on the tv it was no shipping and special $19.95 for the magic jack. a total scam and lies and they will go down. i am putting in complaint to fcc and bbb and consumer dept. anyone had this happen with that piece of crap company?
The complaint has been investigated and resolved to the customer’s satisfaction.
I dunno, I always thought all their commercials and online advertising were pretty clear. I have had MagicJack for 10 months now, a few problems, but worth the cost savings.
I hate magic jack
I got my magic crap from my mother-in-law for christmas 2 years ago. She only gave me the box it came in and a piece of paper with the email address the account was under. It worked on and off for about 6 months or so. I had multiple problems with it, firewall issues, not loading properly, then finally it saying defective device contact customer support. Haha good luck with that. Customer support what a joke, there is none. Just some people giving you short answers and some pre-typed bs over an live internet chat. No live people to talk with. I worked for over 3 months trying to get this stupid thing to work. Nothing, just frustration and a lot of wasted time. I finally had to get my mother-in-law in on the fun, they told me that I would need her to contact them with all the information, order number and her original credit card, witch I think is crap to ask someone for the cc # over an unsecured site. Any who now they finally listened to her, got her to buy a new one at 39.95, 30 day money back, and for me to send them my magic crap defective device which we paid for. The thing doesn't work... Why should I send it back to them? Its mine. I hope this saves some people from getting ripped off. It is nothing but trouble and a headache. So please if you decide to buy magicjack please take what I said into consideration.
The complaint has been investigated and resolved to the customer’s satisfaction.
They misrepresent.I have people next store try to call, and it comes up as a long distance call.mY BROTHER IN LAW LIVE 9 MILES FROM ME, USED TO CALL 3 TIMES A DAY until he recd a bill for $77.00 for calling my number from his fone company.My step son has one of these pieces of junk and hi father law live 3 miles from him, used to call untill he recd a bill for $88.00 in long distance calls.Reception sucks, lots of skip.Lots pf missed calls, terrible contraption.Im going to the attorney general with this piece of crap.
receiving local calls
Purchased Magic Jack online from their web site; product installed on computer with no problem, and worked fine for making outgoing calls, however, when anyone tried to call me, they received a message that this was long-distance call. I got on the live chat customer service and spent 45 minutes going over the problem with representative (he did at least try to help, and was polite). In the end, the only suggestion he could offer was to get a new phone number, choosing a different prefix under our area code. The only one listed that should have been local was Longview, however, callers Still get the long distance message. I was then advised to keep an eye on the site, as new prefixes would be added soon. However, to try this again when additional prefixes are available will cost me $10.00, as you are only allowed one free change and I wasted mine. There is also no guarantee that your choice will work, so, if the next change didn't work, I would be out the $10.00. Overall, I am quite unhappy with this, since this product was purchased to use while working remotely in my home office and now the only way my customers can call me on it, is to call long distance. Since this won't work, I am reduced to trying to do business on my cell phone, which, in our area, is somewhat unreliable. I guess if it saves me in long distance making outgoing calls, it will be somewhat helpful, but is certainly not what it was touted to be. They don't quite tell the "rest of the story" when selling the product.
The complaint has been investigated and resolved to the customer’s satisfaction.
They misrepresent.I have people next store try to call, and it comes up as a long distance call.mY BROTHER IN LAW LIVE 9 MILES FROM ME, USED TO CALL 3 TIMES A DAY until he recd a bill for $77.00 for calling my number from his fone company.My step son has one of these pieces of junk and hi father law live 3 miles from him, used to call untill he recd a bill for $88.00 in long distance calls.Reception sucks, lots of skip.Lots pf missed calls, terrible contraption.Im going to the attorney general with this piece of crap.
rip off
Here is my conversation with magic jack. They are a rip off/not unlimited...
Please wait for a site operator to respond.
You are now chatting with 'therese'
Your issue id for this chat is ltk419076552714x
Therese: hello, how may I help you?
Joe: hello, does magic jack offer unlimited minutes
Joe: ive been reading mixed infor
Joe: I see free everything
Joe: but not unlimited minutes
Joe: hello?
Joe: therese?
Therese: thank you for addressing your concern joe, let me help you with that.
Joe: ok
Therese: yes, I am here.
Therese: yes, you can make calls anytime you want for free.
Joe: what of the limit of minutes per month'
Joe: is it unlimited
Therese: please refer to our terms of services.
Therese: http://www.magicjack.com/tos/
Joe: what is it
Joe: yes or no
Joe: in plain english
Therese: unfortunately we do not have the exact figures on the limits. However, our tos states that "customer whose usage is twenty (20) times more than the average magicjack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicjack device and/or software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us".
Therese: we don't have the actual numbers, its automated in our system, if our system identifies a customer who is above the normal usage, then they will be blocked.
Joe: what is "above normal usage"?
Joe: and how long is the block
Joe:?
Therese: I am not sure about that since I have not met customers who have been blocked for excessive usage.
Joe: arent you a rep of this company
Joe: wtf
Joe: I need to know this info
Joe: to be a educated consumer
Joe: transfer me to a manager
Joe: you are not helping me
Therese: okay.
Therese: one moment please...
Therese: thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'evert'
Your issue id for this chat is ltk419076552714x
Joe: hello evert
Evert: hi, this is evert, from higher level support and I will be assisting you
Joe: what is "above normal usage"?
Joe: I want to know how many minutes are allowed
Evert: yes, this is evert, it is not about the minute but how many times you used it. Customer whose usage is twenty (20) times more than the average magicjack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicjack device and/or software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us".
Joe: what is"twenty (20) times more than the average magicjack's customers usage"
Joe: I need a straight answer
Joe: what is the exact number
Joe: how many minutes am I allowed to use
Evert: as I ahv stated, it is not about the minutes but about the usage
Joe: well what is it
Evert: customer whose usage is twenty (20) times more than the average magicjack's customers usage
Joe: what is:"twenty (20) times more than the average magicjack's customers usage"
Joe: what is the average usage
Joe: this is not clear
Joe: I need a clear explaination
Joe: what is the exact number
Joe: are you able to answer this
Joe: it seems like I just keep getting the same: twenty (20) times more than the average magicjack's customers usage
Evert: 20 times
Joe: dont type the same thing
Joe: what is the average usage
Joe: I can calculate 20x;s
Evert: that is all I can say
Joe: why
Joe: you dont have the answer
Joe: I need your manager
Chat session has been terminated by the site operator.
The complaint has been investigated and resolved to the customer’s satisfaction.
They ripped me off for 50.85 charged my card then tell me my card was declined and they refused to issue a credit or send the product. T
Like many others on here I was ripped off by MagicJack. I saw the tv advertisements and checked it out on the web. Since I had used internet phone services for the last few years, I thought this would be a great thing to have. Man I could not have been more wrong. I never actually received the device to see if it works but from other reports on here apparently there are issues there as well. My beef is in billing support and being ripped off by the company itself. I use a throw away debit card for all internet purchases so in case the card gets compromised i don't lose everything, and I minimize the damages. I simply go to WalMart and add funds enough to cover the amount of purchase I am going to make. Then I go home and make the charge. When I placed the order online I was billed for 39.95 for the magicjack and 6.95 shipping. I was then asked if I would like express shipping for an additional 3.95 I checked yes on that box and approved a charge of 50.85 That was on Friday 2/13/09. Yeah I know I should have known doing it on that day. Anyhow, On Monday I thought I would follow up to see if it had shipped and to get a tracking number. I quickly found out I could not call, they sell phone systems but do not do business with phones, so no phone number. No email either. They do have a chat line so I tried that. After about twenty minutes of mostly waiting and about two minutes of actual communication with an agent I was told my purchase was on hold due to my charge being denied by my credit card company. Like I said earlier, I use a throw away card and it showed the charge of 50.85 on 2/13/09 leaving me a balance of less than 2.00. Since the charge 50.85 included all shipping charges including the express shipment, I tried to explain to the agent this charge must be in error and that I was already billed and the amount was deducted from my card for express shipping. She would have none of that and after an additional twenty or so minutes she finally put me through to the "next level" of support. I re explained everything to this person and eventually she understood and told me she would bump this up to the billing department and that my product would ship that day Monday. Total time wasted on chat just over 1 hour. I asked to speak to someone in billing and was told that is not possible. I asked for them to call me, and was told they do not have phones (odd a phone company would not have phone lines, and a BIG RED FLAG I might add.) I was reassured the product would ship and all was taken care of. I asked that at least I be emailed when billing had released the product for shipping. No email, nothing came back to me. Not an hour later a day later or even by the end of the week. On Friday, I clicked on the chat link again and here is my conversation. This company is a complete rip off. They went out of their way to talk in circles, not directly answer my questions and to for whatever reason not agree I had been charged the initial 50.85. Please note addresses and order numbers have been changed for privacy reasons Please wait for a site operator to respond. You are now chatting with 'Maynard' Maynard: Hello, how may I help you? Ken: We are on the second attempt at this Ken: I order a MagicJack about a week ago Ken: I paid for express service Ken: twice Maynard: Thank you for addressing your concern to us. I'll be glad to assist you with that. Ken: When I chatted the first time with your online tech Ken: I was told it was on hold because the express shipping charges did not go through Ken: it was returned as dissapproved Maynard: Please confirm if this is correct? Maynard: 3117 XXXX XXX DR Maynard: RALEIGH, NC 27604 Maynard: US Ken: that was not the case in fact it was the second attept by your company to bill me for the express shipping Ken: yes it is Maynard: 02/13/2009 [N]ew Pending [N]ew Pending Order#: DTXXXXXXXXX Maynard: 02/14/2009 [A]uth Failed [A]uth: Amt: $3.95 Code: 999 Ken: I still have not received the magic jack Ken: What is wrong with you people Ken: look at the price you charged me Ken: the original charge to my card was 50.85 Ken: the magicjack costs 39.99 Ken: the original shipping was 6 and change Maynard: You will not receive any magicjack because your order did not went through. Ken: and 3.95 for express shipping brought the charge to 50.85 Ken: that charge went through Ken: the second 3.95 charge should never have been charged Ken: we went through all of this the last chat Ken: I was told by you that my product would ship that day Ken: I want a full refund of 50.85 please Ken: I have never seen a company as bad as yours Ken: and I will be sending this chat to the Federal Trade Commission Ken: along with a complaint to the attorney general Maynard: Please click for the status of your order Ken: exactly so why has it not been shipped Ken: are you people nuts Maynard: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Ken: you billed my card 50.85 and refuse to ship the product Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Ashton' Ashton: Hi, Please hold on for a while and allow me to review your chat so that I can assist you further. Thanks. Ken: Befopre we begin I want to inform you that this conversation is being recorded and will be turned over to the attorney generals office Ashton: Okay. Ashton: Please wait while I check that for you Ken: This is the second time I have wasted my time spending hours in chat with you only to be told last time it would be taken care of and the product shipped that day Ken: It has not shipped and I want a full refund immediately Ken: When I spoke to the expedited chat rep Monday I was told it would ship that day Ken: you have now wasted another week and nothing has shipped yet Ken: Hello I am waiting for a response Ashton: Are you done? Ashton: May I ask for your sales order number? Ken: DTXXXXXXXXXX Ashton: Thank you. Ashton: Please wait while I check that for you Ken: You said that ten minutes ago I am still waiting Ashton: Shipping Address Ashton: First and Last Name Ashton: 3117 XXX XXXX DR Ashton: RALEIGH, NC 27604 Ashton: US Ashton: Ashton: Please confirm the address above. Ken: everything is correct Ken: we went through all this last Monday too Ashton: Okay. Ken: So what is your excuse why it has not shipped Ashton: I do apologize but your order was not yet shipped because there is an error on the credit card you used. Please check your credit card if you have enough balance on it or you may use different credit card. Please try to update your credit card as well by using this link. Ken: I want my money back Ken: Are you dumb Ken: look at the bill Ashton: Please click here and update your order. Thanks. Ken: you charged me 50.85 which included express shipping Ashton: I'm not dumb, Ken. Ken: you then attempted to bill me again for express shipping Ashton: Please try to minimize your words here. Ashton: Please try to be more professional. Ken: it did not go through because I only use a debit card with the required amount on it for internet purchases Ken: the one not professional is you Ken: you are stealing from me 50.85 and not delivering the product Ken: so I want my money back today Ashton: The best that you need to do is contact your back if the authorization of your card was successfully went through. Ken: Do you not read what I wrote Ken: the card went trhrough fine Ken: you charged me a second time for express shipping Ken: how hard is this to understand Ken: trust me the attorney generals office will understand this fine as well Ken: you are a rip off company Ken: and I will do everything in my power to get you shut down Ken: you have probably ripped off millions from customers like myself Ashton: Please try to listen, we haven't charged you anything yet. Please try to contact your bank company first before confronting us. Ken: You have charged my card and it has been deduct 50.85 Ken: Do NOT sit there and tell me that is has not been charged because it has Ken: I have been reading the reviews opnline about how you guys scam people Ashton: You're using debit card, right? Ken: but this is out and out theft Ken: yes and the debit card shows payment was made Ashton: The difference is, if customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold or pending on our end. If you decide not to continue with magicJack and they're still under the 30 day trial period, then we will give back the charge as "refund". Ken: You are not listening to what I am saying Ken: I want my refund NOW Ken: you have not shipped my product and my card was charged Ken: either you issue the3 credit today or I will turn this over to the attorney general Ken: are you going to issue my credit Ashton: I would suggest try to contact your bank company. Ken: I would suggest you credit my card right now Ken: Who the hell do you think you are Ken: remember ashton your name is on this chat and the attorney general will be following up as well as local law encforecement Ken: you have stolen 50.85 from me Ashton: Please...Please try to contact your bank company for this issue. I can't see it here, that we haven't charged you anything. Infact, the card did not went through successfully. The authorization of your card was failed. Ken: So we are perfectly clear here my records show you billed my card and payment was approved for 50.85 on 2/13/09. What exactly do your records indicate regarding the 50.85 charge Ken: the card did not go through from your end for how much? Ken: 50.85? no for 3.95 Ken: why is that so hard to understand Ken: I have emails from you showing the card was charged Ken: the issue was not and has not been the card not being charged for the proper amount which would be 50.85 Ken: which is 39.95 for the magic jack, 6.95 for shipping, and 3.95 for express shipping Ashton: 02/14/2009 [A]uthorization Failed [A]uth: Amt: $3.95 Ken: somewhere in your system you attempted to charge the card an additional 3.95 for express shipping which was declined because as I said I only add exactly the correct amount Ken: Yes, 3.95 Ken: that is an express shipping charge Ashton: Then, if you want to cancel your order. We can do that and get your refund. Ken: you do not sell magic jacks for 3.95 do you Ken: I want to cancel my order and get my 50.85 refund now Ashton: No, that's the amount for rush shipping. Ken: read above please Ken: 39.95 for the magic jack, 6.95 for shipping, and 3.95 for express shipping Ashton: Please try to understand that you need to wait for 3-5 business days for you can have your refund. Ashton: Okay? Ken: 3-5 days and if it is not there I will send this to the attorney general Ashton: Okay. Ken: there is nor reason it should have to be 3-5 days however Ashton: Should we can it now? Ken: This is unbelieveable Ken: refund the 50.85 immediately please and let me know when that has gone through to the credit card company Ken: what the hell is can it now Ken: I have to be very specific with you due to the fact this will be used as evidence Ashton: As I have said, it will take 3-5 business days for you can have your refund. Ashton: Is there anything else I may help you with today? Ken: Have you credited my account 50.85 Ken: Let me ask you one more thing is there a supervisor I can chat with available Ashton: You're talking to one now, Ken. Ashton: I'd just said that your refund will be credited within 3-5 business days. Ken: what is preventing you from understanding that the second charge of 3.95 was billed erroneously by your system and the 50.85 was the correct charge Ashton: I'm not preventing anything, Ken. I'd just telling you the truth. Ken: what? Ken: do you not see Ashton: What? Ken: you agree that I was charged 50.85 correct Ashton: No. Ken: well then how are you going to iussue a refund for 50.85 if you don't agree to that Ashton: Just the $3.95 did not went through successfully. The authorized was failed. Ken: What are you talking about Ken: Let's start again please Ken: because right now I have no faioth that you will credit my card 50.85 Ashton: Sure. Go ahead. Ken: And I am not getting off this line until I get you to agree you are issuing a credit to my account for 50.85 Ken: So did you charge my card 50.85 for a magic jack Ken: http://my.magicjack.com/orderstatus.html?emailaddr=ken@xxxxxxx.net&ordernumber=DTXXXXXXX Login=Find+Order Ken: please look at that link Ken: and tell me if you see a 3.95 charge for express shipping on it Ashton: Please wait while I check that for you Ken: e Ashton: I see it. Ashton: It was just a summary of your product ordered. Ken: ok in that charge there is 3.95 for express shipping correct Ashton: I can't see any charge payment from your account, Ken. Ken: well there is Ken: let me ask you this if that charge had not gone through why would your decline show as a charge of 3.95 Ken: so when you told me you were going to issue a credit for 50.85 that was BS Ken: If you can;t as you say see the charge how would you have issued a credit for 50.85 Ken: Be very careful how you answer Ashton: That's why I was trying to assist you to update your order. But you didn't do it. How can we ship your order. Ashton: I am. Ken: what are you talking about Ken: you have not assisted me in updating any order Ken: I have asked for a refund and cacelled my order Ken: that oprder was paid for Ken: and charged to my credit card which you have the number on file Ken: 50.85 Ashton: The difference is, if customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold or pending on our end. If you decide not to continue with magicJack and they're still under the 30 day trial period, then we will give back the charge as "refund". Ken: so what nhave I not done to update my order Ashton: Please try to read above. Ken: I have not received the magic jack Ken: You refuse to ship it Ashton: I know. Ken: I am reading above and it does not answer the questions Ken: it is the same thing you said before Ken: I want a refund now Ashton: Okay. Ashton: Please do wait for 3-5 business days for we can adjust your account and credited back the amount. Ken: so send me an email showing you have credited my account 60.85 Ashton: What $60.85? Ken: typo Ken: 50.85 Ashton: Okay. Thank you. Ken: when I go to your change page Ken: it shows 50.85 being held Ashton: You will received an email confirmation after 24 hours. Ken: and it asks me for a new credit card Ken: there is no way in hell you are getting a second card from me Ashton: Yes, just don't proceed because you don't want your product anymore to be ship. Ken: this is absolutely nuts Ken: It's worse than who's on first skit Ken: How do I insure a refund is being done Ashton: Please try to check your bank company from time to time. Ken: Oh trust me I will be checking that but I want a response from you and not in 24 hours I want it now Ashton: I do like it but that's the stated time, I can assure you. Ashton: It is impossible to send a email confirmation right away. Ken: If there is no refund credited to my account in 3-5 days I will be forwarding this to the attorney general to go along with the other 50 or so they have Ashton: Okay. Please try to check from time to time. Ken: And I have already filed a complaint protesting the charge with the credit card company Ken: Have a nice day
To Transporter:
In case you are not aware, all land line companies have an equivalent clause while advertising unlimited calling. It's to stop people from using a cheaper *home* line instead of a business line. That would like for a calling center, ok? Is that so hard to understand? What purpose could an average home user have to ask that question and NEED an EXACT FIGURE if he wasn't trying to abuse the system? Additionally, the customer is NOT always right when he becomes disrespectful or abusive toward the customer service reps, as this person clearly did.
Once again, the reps made it clear it was NOT about HOW MUCH TIME you are on the phone, it's about HOW MANY OUTBOUND CALLS ARE MADE.
How about the next time you go over to Transporter's house, you tell him to lighten up.
I'm actually happy you will never have a MJ, that's one less customer who is looking for problems and can't be pleased for them to deal with.
I've had 3 years of excellent service, I AM looking forward to 5 more.
If there's anything here you don't understand, please feel free to look it up, obviously you know how to do that.
To NoirAngelique:
I am happy for you. Good luck with your 5 year service (if they last that long) But anyway have you ever heard about "customer is ALWAYS right". He asked very simple question. And if they advertise their "thing" as UNLIMITED, it supposed to be, don't you think? If you are not sure here is the definition:
1 : lacking any controls : unrestricted
2 : boundless, infinite
3 : not bounded by exceptions : undefined
In my humble opinion if the company states in their commercial a phrase "unlimited phone calls" it means you can be 24/7, 365 (or 366) days a year on the phone and you won't be charged a penny.
Well, I am sure even you can see that their "unlimited calls" it's just a slogan for them - simply put a lie.
Good luck with your MJ
I have a magicJack, I use it every day as my primary phone number. Every now and then my call gets dropped but not as often as my cell phone. I think a rational person could easily understand that 20 times the average is going to be a HUGE amount of calls. If you use it as you would your landline, you will have no problems.
I have also had to use their customer support which was stellar. I have no complaints about it at all. The reps in this complaint case made it very clear it was not how long you talk on a call, it's the volume of calls you make.
The magicJack unit is $39.99, which is less than my phone cost. Service is $19.99 a year, but can be as low as $12 a year if you buy 5 years at a time and I think another package where it ends up being $15 a year. Are you seriously telling me you could not get your money's worth out of THAT? People like the author of this complaint and Transporter will lose out on a great service because it's not perfect, even though it's a tremendous value for the money.
This product is wonderful and I'm getting ready to sign on for another 5 years. If you can't see the value in this product, then you are possibly one of those people who complains about everything.
shoesx what the hell are you talking about? Guy asked what's the average, how many minutes, and MJ didn't answer his very simple and logical question.
I will never get MJ. Even when they start giving it away for free! As everything in this world if something is too good to be true - it's false.
So basically, unless you're a freak who spends too much time on the phone, you do indeed have unlimited usage. In addition, you were unnecessarily a ### the the rep trying to assist you. GFY.
I understand your frustration I too had issues when I ordered 2 Magic Jacks. I tried their complaint system online. It did not take very long to realize I was talking to a computer, and to prove it I asked a football question very easy question. The computer could not understand the question. What I will say is that both my Magic Jack lines are working great and I will buy one for my teenage daughter. (she is on my phone all the time). I hope all works well for you.
also check my site if you like @ www.eestechnology.com
Thanks
Darrell
bad product, poor transamission
Product of the year? What a joke!
Don't buy magic jack! I have now permanently disconnected 2 mj phones and chucked them into a bottom drawer. Too many complaints from people and business clients I tried to call and talk to. They complained about often hearing a "beep" sound, as if I kept accidentally bumping a button on the keypad of a phone... And I wasn't! They also complained that my voice would cut in and out like the worst cell phone service you've ever experienced.
The sad thing is that the first 2 weeks I had bought the first mj phone, I didn't hear any of these complaints. Based upon that fact, I got excited and went out and bought a second mj phone device! I should've had my head examined. Within about 4 weeks after buying the second phone, all the reception quality of my phone calls went to hell.
I have the feeling that the mj computer network has a way of giving first time customers preferential reception quality and separately dedicated transmission lines from their central servers. Then... Once your trial period has expired, they throw your phone numbers back into the 3rd rate service quality of all the other millions of idiots that went before me and bought their mj phones. It's a bait and switch tactic, and it's a scam! It's very frustrating that you cannot get anyone to talk to, or get any kind of reimbursement. So the best I can do for now is to plead with anyone thinking of buying a magic jack phone... Don't buy this piece of junk! Order a land line cable company phone, or even as a last resort, use at &t if you have to. Anything is better than this garbage technology.
The complaint has been investigated and resolved to the customer’s satisfaction.
They misrepresent.I have people next store try to call, and it comes up as a long distance call.mY BROTHER IN LAW LIVE 9 MILES FROM ME, USED TO CALL 3 TIMES A DAY until he recd a bill for $77.00 for calling my number from his fone company.My step son has one of these pieces of junk and hi father law live 3 miles from him, used to call untill he recd a bill for $88.00 in long distance calls.Reception sucks, lots of skip.Lots pf missed calls, terrible contraption.Im going to the attorney general with this piece of crap.
blocked access to conference numbers
I have been using the Magic Jack product for the last five months. It worked just as advertised. Yesterday, however, they started blocking calls to domestic conference numbers. I use the Magic Jack almost exclusively to call conference calls for my work from home. The conference numbers are not 800 numbers and that was the reason I bought the device and service, it advertised (and stilladvertises with no disclaimer) unlimited US phone calls.
I used their online chat technical support and explained that they changed the terms of my service midway through my contract. I asked for either a refund on the product or to re enable the access until the end of my first year subscription. They eventually told me they could not help me with either of these issues and told me they were done with the support session. I then called their billing department and asked for a refund and the person I spoke with could not help me at all.
I sent an email to the CFO of the company and explained my complaint. I have not heard a response at all.
A typical consumer like me has almost no recourse for this situation. I would not have purchased the product if the original terms of the agreement included restrictions on domestic conference numbers or any domestic numbers for that matter. If I filed a lawsuit in small claims court it would wind up costing me more than the $40 I paid for the device. This company should be the subject of a class action lawsuit with penalties in the settlement to protect the little guy from predatory practices in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
I HAVE THE SAME COMPLAINT...IN OUR WORLD TODAY...WHAT GOOD IS A PHONE ...IF ONE CANNOT MAKE
CONFERENCE CALLS...GOING BACK TO A LAND LINE...WHAT A JOKE. !
Same here. back in 2010, I bought a majicjack to use as a second line for my work from home days. I frequently call into Bell Canada and Verizon (US) conference calls. since around mid 2012 the local numbers began to be blocked, however the 1800 numbers still worked. now it's September 2013, and I'm finding even the toll free numbers are being blocked, or just not connecting, leaving me to tie up my landline for these calls - the very thing I bought MJ to avoid.
I have 2 months left on the service before it expires...I will not be renewing it...time to look at other providers for my second "line". MJ is cheap to be sure, but you really do get what you pay for.
Their ads make no mention of all these restrictions. buyer beware.
I too have purchased MJ for the same reasons as everyone else. To save money. Now before I even get through my first year, MJ is adding charges for conference calling. This is flagrant misleading advertising. There should be a civil suit put against MJ for misleading customers. IT IS NOT FREE!
I too have the same problem. I work from home a few days a week and have been relying on a free conference line in order to speak to several of our locations at once and now I cannot due to their decision to alter the terms of service without offering incentives to the customer who was mislead into believing we could make "free unlimited calls inside the US". Great Post.
I bought MJ to replace my MA Bell carrier and was okay with it until that day they blocked the external conferencing facilities.
They've really impacted my business. My clients tell me what conferencing facaility to use. I don't tell them. I have to use my cell phone now for most of my conferencing calls.
MJ is definitely NOT 100% equal to my old MA Bell service.
I'd no longer recommend this product to anyone who needs it for any business use.
terrible phone reception
Don't BUY MAGIC JACK! I have now permanently disconnected 2 MJ phones and chucked them into a bottom drawer. Too many complaints from people and business clients I tried to call and talk to. They complained about often hearing a "beep" sound, as if I kept accidentally bumping a button on the keypad of a phone...and I wasn't! They also complained that my voice would cut in and out like the worst cell phone service you've ever experienced. Also, when your phone rings and you pick up the receiver, half the time, you have to fight with the "on" button until you can hear the caller, and until the caller can hear you. Too many times, you will find that your voice is silent and the person that you were talking to starts saying, "hello?...Hello? Where did you go? I can't hear you. Are you still there?" Meanwhile, your frantically checking your phone, your cables, and looking at that little pop-up window wondering WTF?
The sad thing is that the first 2 weeks I had bought the first MJ phone, I didn't hear any of these complaints. Based upon that fact, I got excited and went out and bought a second MJ phone device! I should've had my head examined. Within about 4 weeks after buying the second phone, all the reception quality of my phone calls went to hell.
I suspect that MJ company has a way of giving first time customers preferential reception quality and separately dedicated transmission lines from their cental computer terminals. Then...once your trial period has expired, they throw your phone numbers back into the 3rd rate service quality of all the other millions of idiots that went before me and bought their MJ phones. It's a bait and switch tactic, and it's a scam! This theory should be investigated.
It's very frustrating that you cannot get anyone to talk to, OR get any kind of reimbursement. So the best I can do for now is to plead with anyone thinking of buyng a Magic Jack phone...DON'T BUY THIS PIECE OF JUNK! Order a land line cable company phone, or even as a last resort, use AT &T if you HAVE to. Anything is better than this garbage technology.
The complaint has been investigated and resolved to the customer’s satisfaction.
i can received call and bad voice call from my opponent
magic jack
Magic jack is a pure scam as far as my experience goes. It doesn't work. Their "support" is a total joke. I feel like such an idiot having bought a piece of junk like this. If I had clicked a few times on internet, i'd have found out the truth about this junk. Buyer beware! It doesn't work.
The complaint has been investigated and resolved to the customer’s satisfaction.
The thing costs $20 a year to talk to people. Even has a free voice mail. Unless the thing will not let you make calls at all then it cannot be a ripoff. I suspect those claiming it to be a ripoff are shills for phone companies, vontage, and other long distance carriers.
we bought the magic jack and when we plugged it into the computer nothing appeared. A registration page or dial pad was suppose to appear, but it didn't. I tried to figure out what was wrong but i couldn't. so i went to their website and looked for tech support. they had this live person chat feature and i tried it. for four hours, i've chatted with about 6 different tech agents and asked for help. they gave me steps on what to do and i followed it all but none of them worked. i finally gave up. i am just going to return this piece of crap. and they better not have charged me.
I BOUGHT THE MAGIC JACK FROM WALMART, WE REALLY THOUGHT THIS WOULD BE AWESOME, BOTH MY HUBBY AND I HAVE OWN HOME BUSINESS, THIS I THOUGHT WOULD SAVE US MONEY, UNFORTUNATELY WE ARE SPENDING MORE MONEY, WE ARE HAVING TO USE OUR CELL PHONE TO CONTACT OUR CUSTOMER WHICH AUTOMATICALLY WE ARE USING MORE MINUTES ON OUR CELL PHONES THIS IS AWEFULL YOU CAN'T MAKE OR TAKE CALLS, I HAVE NOT HEARD MY PHONE RING IN A LONG TIME, I WOOULD REALLY WANT TO KNOW WHAT THE HELL CAN WE DO? DESPERATE FOR SOME ANSWERS.
on april the first of 2009 i purchased a magic jack. i have had trouble on and off with it ever since. they will not refund my money for the magic jack or the unused months on the five year calling plan i purchased. so if any of you out there are thinking about purchasing a magic jack all i can say is don't.
Please wait for a site operator to respond.
You are now chatting with 'Paris'
Your Issue ID for this chat is LTK419090696595X
Paris: Hello, how may I help you?
Francis: Cannot load more time for international calls coz of a 5 time stipulation...is this true? Called your india nuimber [protected]
Francis: and was given that info
Francis: Now there is nowhere on your site when loading minutes and it says you only have 5 times to load.
Francis: per month
Paris: Francis let me inform you that you can purchase a Ipp /minutes 5 times a month this is being done to avoid some System Errors on your end as well as ours
Francis: Now instead of me loading 5 and 10 dollars in my five (5) chances, I would have loaded 40 dollars every time for those 5 times
Paris: Okay
Francis: that comes to 200 dollars for magic jack
Francis: fine
Francis: but you MUST have that pasted on the LOAD funds page
Francis: Now it is XMAS
Francis: have to call all over the world
Paris: I apologize
Francis: guess who is not getting my funds today?
Francis: You got it..MAGIC JACK
Paris: as I checked here you still have a pending $5 purchase of IPP minutes Francis which was purchase last December 27, 2009
Francis: you must be in the future
Francis: 27th dec?
Paris: I mean 23rd of December sorry for the wrong typo
Francis: now we got to work around this
Paris: what do you mean?
Francis: so if I add another credit card, that should give me another 5 times? Huh? or go buy another magic jack and ?
Francis: start the process all over again and twiddle my thumbs for the month to go by so I can load this 415 number
Paris: I apologize but you still cant add minutes on your account on that Francis
Paris: I apologize but you still cant add minutes on your account on that Francis
Francis: Get another magic jack hdware from target and start process again?
Paris: it will still be the same
Francis: how?
Paris: you can purchase again in January
Francis: I guess in your world of "Magic"
Paris: Is there anything else I may help you with today?
Francis: Xmas will still be around and New Year to wish folk well! HUH?
Paris: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Miriam'
Your Issue ID for this chat is LTK419090696595X
Miriam: Hello Francis. My name is Miriam To better assist you, let me put you on hold while I read your previous chat. Thank you.
Francis: I guess in your world of "Magic" Xmas will still be around and New Year to wish folk well! HUH?
Francis: Miriam...Paris, Rome Italy... thanks!
Miriam: Thank you for waiting, when I checked on your account, you purchased 5 times IPP balance on the month of December:
Miriam: TS02283850 12/17/2009
Miriam: TS02289354 12/17/2009
Miriam: TS02302375 12/20/2009
Miriam: TS02321858 12/23/2009
Miriam: TS02321865 12/23/2009
Miriam: This means, you may again purchase an IPP by next year (January).
Miriam: Is there anything else I may help you with today?
Francis: well...
Francis: I guess I am the only one with this problem today..I will take my funds and buy a calling card...next issue
Francis: I want to remove my cell number from being able to call usin magic jack
Francis: Miriam
Francis: Make sure for this not to happen, ...5 times ..mess...till another month ability to purchase...is put in clear writing when we order. If I knew that, one more time, that I have 5 times only, I would have bought in multiples of 40 USD
Francis: not in 5s and 10s as I did
Miriam: Please login to your online account and in there, you may remove your cellphone from able to call using the magicJack.
Francis: I am a new user and to find this out this far close to xmas and new year...well...you tried...THANKS. It is not you policy but magic jack policy...now remove my cell number for ability to use magic jack, moving on to another carrier until January as you suggested
Francis: Tried that it has no where to do so
Miriam: You are referring to call forwarding, right?
Francis: nope
Miriam: Or International calling?
Francis: ability to call13058489999
Francis: enter number press#
Francis: international
Francis: Magic Jack goes to sleep now, they already made their money, another sucker like me will come around
Francis: Magic Jack Complaints - The Worst Customer Service / Magicjack ... Oct 14, 2009 ... Magic Jack Complaints: The Worst Customer Service / Magicjack what they don't tell you. Telecommunications. www.complaintsboard.com/.../the-worst-customer-service-magicjack-what-they-don039t-tell-you-c266654.html - Cached
Miriam: Okay, I will request to remove your cellphone number on your online account.
Francis: thats on google
Miriam: Okay.
Miriam: Is there anything else I may help you with today?
Francis: My advice...
Miriam: Yes?
Francis: Put clearly on web site...that one has five times a month to buy airtime...so we can buy in higher multiples.say 40 dollars. thats again 200 USD for magic Jack...
Miriam: Okay, I will send your request.
Francis: Wish Malik, Jake Paris and You Miriam a Happy XMas and a Prosperous New Year.you have all been great customer service reps...but magig jacks policy regards this issue should be revisited...again, THANKS!
Miriam: Thank you and you are welcome.
Francis: Bye
Miriam: Goodbye.
Chat session has been terminated by the site operator.
After seeing all the ads on television about how great, easy, and best of all, cheap Magic Jack was we decided to check it out because money is tight and we need to cut bills wherever we can. We do not have cell phones, only a home phone and our home phone bill was in a bundle with our internet coming to over $80.00 a month. That was ridiculous! So Magic Jack sounded like a great solution. We ordered it and it came days later. It was easy to install and we got our new number, set up our contact list, and started making calls. At first it seemed to work well. I could hear the other person clearly and they could hear me. I could finally call my friends long distance. I thought it was great and was very pleased. A few days later the bugs started to show themselves. Now being on the phone is a major pain in the butt and I have come to detest it. Having Magic Jack is like having the worst cell phone service in the world, but worse.
The problems I've experienced are as follows: Calls get dropped mid conversation. The person on the other end constantly hears what sounds like someone pushing buttons or dialing numbers. The other persons voice breaks up a lot and I have a hard time understanding what they are saying. Sometimes when I dial a number I get nothing but a dial tone. Sometimes when I pick up the phone to dial out I don't have a dial tone. It often sounds like someone is eavesdropping on the conversation. There is often times a delay of about 30 seconds and that gets really annoying to both parties on the phone. When I get another line while I'm on the phone, sometimes magic jack clicks over even when I've done nothing to get the other incoming call (all of a sudden the person calling in starts talking to me when I didn't even click over to answer!). When I do click over to answer the other line the person I was talking to either hears music or hears me talking to the other person I can hear both of them. That gets very confusing and I have to hang up with both people because they both think I'm talking to them when I'm not. I can hear both of them and they can both hear me but they can not hear each other. It's gotten to the point where when I call my friends they tell me that they want to buy me a cell phone because they can not stand to be on the phone with me if the only phone I have is through Magic Jack.
Their customer service is bogus and none of the issues I have are addressed in any of their FAQ's. But the old adage of "you get what you pay for" rings true time and again with this product. If you are poor or money is tight, Magic Jack is better then nothing, but if you can afford a different service, then I highly suggest it. Magic Jack is a terrible product that does not work as advertised. We will definitely not be renewing Magic Jack when our year of service is up with them!
YIKES ! 31/2 hours of trying to figure out how to change my number-ended up having to open up another browser to get the page to fully open up. After that I only got static and broken up conversations only to hear from the live chat that is you have satellite for your computer-they don't recommend it. Where was that in all the commercial hype? Noticed they already have taken the money for the 30 day free trial. Am sending this crap back and is I don't get it resoved-I will notify the BBB because they do not mess around. There statments are false. They do not tell you they are taking the money until you have placed your order. Whoever says this is a fine product are full of crap and do work for their company. Seen one submitted praise on here for this product-see it on every co9mplaint board I ever read.
This was my bad experience with Magic JACK AKA MAGIC CRAP
Please wait for a site operator to respond.
You are now chatting with 'Heather'
Your Issue ID for this chat is LTK43609636107X
Heather: Hello, how may I help you?
Milton Nazario: two things i am using a mac when i first set it up the magic jack gave an area code i did not want and on top of that it disconnects from the computer at least 3 times a day and i do not feel that i should have to pay to get my home town area code
Heather: May I know your magicJack number please?
Milton Nazario: i am not that happy that ii have to leave my pc on so that i can have a phone
Milton Nazario: [protected]
Heather: Ideally, the power saving options of your system should be disabled when the device is plugged in. We have purposely designed our updated software that way because when a system goes into power save, most likely its USB ports and internet capabilities are limited which is a requirement for our device to function correctly.
Heather: There have been instances wherein customers missed important calls thinking the device is enabled while on power save. We want to prevent that from happening to you, which is why we disabled the power saving options of the system while the device is plugged in. If the device is unplugged, your power options will kick back in. Of course any calls that comes while the device is unplugged will go to your voicemail or to the number you have set up to forward it to.
Milton Nazario: if the owner was smart enough he would have created a device to coonect to the router and it would run through the network or create his own router with the system in it
Heather: Please be informed that magicJack will work on a computer that is behind a router.
Milton Nazario: im aware of that i am computer tec so i have to run the computer 24-7 days a week
Heather: Yes, I understand Milton.
Heather: Is your magicJack currently plugged in with the blue light on?
Milton Nazario: ok what about about my area code i do not feel i have to pay the get my 954 area cod
Heather: You mean you want to change your number?
Milton Nazario: the system choose the 321 the computer detected the mouse click to quick
Milton Nazario: yes i would like 954 without having to pay
Heather: Please be informed that changing numbers is $10.
Milton Nazario: the install choose 321 i did not even use the system at first but i am using this now often now i dont want to pay i did not choose that area code
Heather: I'm sorry for the delay. I'll be right with you.
Milton Nazario: ok i am getting the hint this company's is good at avoiding customers and just wants to sell sell sell at least with vonage you dont have to leave your computer on
Heather: One moment please...
Heather: I am just verifying your account Milton.
Milton Nazario: wait till i start reporting the company the BBB and i will take out time to write reviews about my bad Experience with magic jack
Heather: You mean you are not the who registered your magicJack?
Milton Nazario: no i did it is mine
Milton Nazario: i paid for a subscription
Heather: Please wait while I check that for you
Heather: One moment please...
Heather: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Dover'
Your Issue ID for this chat is LTK43609636107X
Dover: Welcome to the higher level of support.This is DOVER, and I will be assisting you on your concern today.
Dover: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you.
Dover: Thanks for waiting
Milton Nazario: Where are you based? I’m sure the owner does not want to be bother with the problems or show interest in making his product better so he hired you company to be his support.
Dover: You want to change your magicjack phone number, right ?
Dover: PLease correct me if I'm wrong
Milton Nazario: yes free of charge
Milton Nazario: since it was not my mistake it gave me a 321 area code i want 954. please dont make me repeat this again
Dover: Can I have your magicjack phone number that you would like to change ?
Milton Nazario: can you make that happen?
Milton Nazario: [protected]
Dover: PLEase click HERE and log in.
Milton Nazario: then what? i said i have a problem having to pay to change it
Dover: YEs, changing phone number cost $10
Dover: Did you able to logged in there now ?
Milton Nazario: oh my god all this time i repeated my self over and over . i just knew i was waisting my time thank you for nothing.
Dover: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
i am logged in i am not going to pay 10 dollars i am now not going to renew and i will start write bad reviews
Magic Jack 's advertising is false. You cannot call New Brunswick, Yukon or Saskatchewan. (last I heard, they are a part of North America). Also, there is no 911 service available to Canadian customers. I was told I needed a Canadian number for 911 services and paid $10 for that number plus $10. to change my number and 911 still does not work. Good luck when seeking Customer Service...there is none. Do not buy this product...and tell your friends.
I live in ten. I can not get any body to help me to fix my phone and I get serve to 5/1/2014 left on my phone magic jack let me know want to do I take care sick hus. I need my phone
poor reception
I bought magic jack trying to save some money. That was my first mistake, when I was not recieving good reception I bought a new phone, my second mistake. I also told other people of this product and how I thought it was a good deal, I will now tell them hoe poor the service is. I will also instruct them to check-out the complaint web site. The only way to...
Read full review of MagicJack and 4 commentsmagic jack fried my hard drive
My mother always told me not to buy stuff from as seen on tv - well magic jack is one product that I can say is the biggest money/service scam I have every come across. It all seems so cost effective and I should remind you that "its too good to be true!" this item never worked effectively to hold a line and did you know that you have to register with your town for 911 service?!?!?!?! Magic jack fried my 6 month old hard drive. Yes! Thats right it fried my brand new hard drive. I barely have had time to back up my documentation and now I have to pay for service to repair my computer. Some money saver magic jack is! For product that was supposed to save me money, its costing me money. Not including that I have to try and cancel the service that I can no longer use with through my credit card company and return a defective product to a store that magic jack will not support the returned product from. You can be sure I will send this to every telecom publisher and pc publisher I can contact. Magic jack is a joke!
The complaint has been investigated and resolved to the customer’s satisfaction.
had my mj device for 4+ yrs never had an issue with it, until 2 days ago, when i changed the computer into another room.plugged the device in started doing its thing, next thing i know my computer shut down.tried to restart the computrer, and nothing comp.is fried, grapped my laptop plugged in mj device doesnt work.so my conclusion is mj fried my computer, , so pi""ed now, and i had just renewd my year, a month ago ao
As a computer and network IT, I can difinitivly say that the MJ device will not fry a hard drive. First it hooks through the USB port and that hooks to the 5vdc powersupply port and the serial bus on the main board. The only connection that the MJ device has to the hard drive is that the application software is stored there. All MJ information is stored on the MJ network server.
I have used my MJ device for about 3 and one half years. I tried to take a few short cuts on the install and had problems. I contacted customer support and while I understood everything, the instructions may be a bit beyond anyone who can not believe that they made a mistake.
My best tool for the magic jack was my patience. Once I understood all of the instructions, I had it fixed. I thought that it was a real pain until I had all of the instructions written down and installed a second device. That is when I realised that the special instructions that I got from customer service were the same as the original and complete installation instructions.
If you take shortcuts or do not follow the install instructions (which are rather simple) then you will have problems, but it will not fry your hard drive. This individual must have done something drasticly wrong, unless of course the individual is using incorrect terminology, which I think is the case.
Messing with the install procedures and doing it wrong can cause the Operationg System to "lock up" and unscrupulus computer techs can reset the registry to last known good condition( it just takes a few key strokes if you know what you are doing) and then charge for a new drive and OS install time and data recovery time and anything else that they think they can get away with. Unless you have the serial number of the HD you will never know. Really shady techs will reocver your OS then Ghost the drive onto a drive removed from another computer. Then use your drive on the next "repair."
I have had my Magic Jack for 3 years now. I am very happy with the service I get from this product. Of couse if you are using all your ram or running other heavy downloads and high performance videaos or backgrounds there will be some cutting in and out. I have found that if the speaker box on the PC. is turned off that there is no interferences. I believe this is because of screensavers or runnung programs. I do not know what everyone is expecting for $20.00 a year, I mean come on people. Of course this is not going to run perfectlly without any interference or malfunction, but this product does work and I have not ever been charged more than is expected of me yearly. Really this will save the average household hundreds of dollars a week and I have to say if you are pinching for money this is a great way to save on bills. No this is not for the person that wants high quality service and usage for close to nothing a year. This is for the average person that needs to lower bills and still have a home phone for less money, or to avoid disconnection from the services that charge way more than they should for a service that is mostly a requirement. I commend this person for putting this service out there for people that may need it's services or for emergency purposes, it shows that there are people out there that still care about grandma or the average person that can not afford home services.
Magic Jack fried my hard drive as well. My laptop was barely 2 years old so I must agree that it was the magic jack contraption which ruined my computer worth $600. I am fairly sure it was magic jack because it had only been connected barely a month before my laptop became inoperable. What else could it have been? I am now in debt for a new compter at the cost of another $400. I suppose I have little recourse or do I? Does any one have some sound advice?
Zeke
I am a computer tech. I think your hard drive just failed at an inopportune time (as if there is ever a good time). All VOIP phones have to be registered as you state, because there is no way fro them to know where you are calling from otherwise. I wish you luck, but I dont think it was the device that has given you all the trouble
I use Magic Javk at home and even overseas. Imagine having a local US number in Greece. I saved a fortune on one trip alone. I have it running on a Dell PC laptop - runs on Vista - no problem at all. The guy with the bad hard drive had other issues, Magic Jack was not the problem.
I've had a magic jack for a year and I'm absolutely astounded at how good it's worked...I'm an Computer IT by trade and can safely tell you that the little program you install to use the Magic Jack would do no such thing to your hardrive. You may have had another problem but Don't blame Magic Jack. If you experience any reception issues with it you just need to use a different usb port and always check for updates from the Company. I applaud the man who came up with this ingenious way to save thousands of dollars potentially on your phonebill. Furthermore, I live in So. Calif. and I'm able to call Canada at no additional charge. with att it was about .50 a minute.
Peace,
Bryan
international calling card
I bought an international calling card for $20.00 in the magic jack website. After making several phone calls to Dominican Republic I was told I had 214 minutes left. Again I tried to call a cellular phone in DR; I couldnt connect it, but when I went to tried again the machine told I had only 107 minutes left, what! I did not used any minutes of the 214 mins I had, how can they charge me 107 minute for a call that did not go through?; theyare charging me 107 minutes to try a phone that did not answered my call? I want my money back. Juan Guerrero [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
We have been Getting several Telemarketing Calls from Connect2world from India, they keep calling and calling day and night.
Finally, we signed up for $20 with my Visa card. They Promised that they will activate my service within 10 mins of time. It has been more than 25 Days, my service is not activated.
Moreover, today when i received my card statement, I was a bit shocked to see a $200 Charge by connect2world.
Now, when I called the customer care number: [protected], no one picked the call. I was more Surprised when a Person by the name of Maksud Received the Call and said that the order was placed for $200 by me. When I said no, he started Arguing with me and later he started abusing me in very bad words.
Finally, he said that he will block my service and make sure that I do not get my Money Back.
For my uttermost Surprise, I also had a talk with the Call Center owner and he was just laughing his hearts out.
I just want to aware all the Indians in USA and Canada, that please do not entertain any telemarketing calls from connect2world as this is my experience with them.
I have nothing more to say apart from making a complain to BBB and lets see what else I can do to them.
I did refer my friends to Maksud, I also need to check what He has done to my Friends.
Connect2world is a Fraud Company, so please beware of Scams.
Dear magic Jack I paid $40.00 extra on my plan during registration for iternational calls. I haven't been able to make any international calls so far. is there a way I can get my money bck?
MagicJack Reviews 0
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Overview of MagicJack complaint handling
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MagicJack Contacts
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MagicJack phone numbers+1 (800) 624-4252+1 (800) 624-4252Click up if you have successfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (800) 624-4252 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone numberCustomer Care+1 (844) 866-2442+1 (844) 866-2442Click up if you have successfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (844) 866-2442 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone numberBilling Inquires - Within the US or Canada+1 (561) 594-9925+1 (561) 594-9925Click up if you have successfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (561) 594-9925 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone numberBilling Inquires - Outside the US or Canada
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MagicJack emailsbbb@magicjack.com100%Confidence score: 100%Supportmisrepresentation@magicjack.com95%Confidence score: 95%support
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MagicJack addressPO Box 6785, West Palm Beach, Florida, 33405-6785, United States
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MagicJack social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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ATTENTION...ALL OF THESE COMPLAINTS ARE WAY TOO MILD, I WOULD LIKE TO SAY, NOT ONLY ARE ALL THESE GOOD PEOPLE TELLING THE TRUTH, AGAIN I STRESS THEY ARE WAY TOO KIND! I WOULD LOVE TO GET INTO THE RING WITH EVERY ONE OF THESE ILLITERATE ### THAT I SPOKE WITH! ! ! THAT CRIMINAL SON OF A ### OWNER/INVENTOR HAS GOT TO BE NO LESS A ### THEN THAT PIECE OF ### BERNIE MADE-OFF AND EQUAL ONLY TO THOSE ### COWARDS IN CONGRESS! ! ! ALL THAT STUFF IS TRUE ABOUT ADVERTISING 30 DAYS FREE TRIAL AND BEFORE YOU GET OFF THE PHONE( WITH A RECORDING)OR( YOU FINISH WITH THEIR WEBSITE)THAT DOES NOT ALLOW YOU TO GO BACK OR CANCELL WHEN YOU FIND OUT YOUVE BEEN DOOPED, ITS TOO LATE, YOU HAVE ALREADY BEEN BILLED, NOT EVEN THE AGREED ORIGINAL PRICE.THEY DO NOT ADVERTISE A NUMBER FOR CUSTOMER SERVICE, NOR DO THEY HAVE ENGLISH FIRST SPEAKING IDIOTS.THEY ARE JACK ### FROM AROUND THE WORLD... MANIPULATED BY A BUNCH OF GREEDY OLD ### AND YOUNG COPY CAT [censored] WEARING ARMOR, HIDING BEHIND LOCKED ELECTROCODED GATES...I WOULD LIKE TO INITIATE A CLASS ACTION LAW SUIT AGAINST THIS EVIL, SINISTER ILLIGITAMATE SON OF GOD, A ### INDEED, AND HIS DISORGINIZED BAND OF NON ENGLISH SPEAKING, PATHETIC CRIMINAL ENTERPRIZE! AFTER WE FINISH WITH THESE INSECTS WE CAN CONTINUE TO DO THE PEOPLES WORK.OF THE PEOPLE, BY THE PEOPLE AND FOR THE PEOPLE! WE NEED TO STOP ALL OF THIS NATIONAL GREED AND CORUPTION! WETHER IT IS PERSONEL CORPORATE OR GOVERNMENTAL, WE CAN AND SHOULD CRUSH THEM, BRING THEM TO THEIR KNEES, COFISCATE THE PEOPLES WEALTH AND WATCH THEM CHOKE AND BEAT EACH OTHER TO DEATH!WAITING FOR THE PEOPLE TO RESPOND...
I have had Magic Jack for about three months. I have had no problem as long as you keep your computer on. I bought a new phone system with all cordless phones four of them of course one has a land base that plugs into the computer. It works fine every time. and for less than I paid in taxes and surcharges you can"t beat it.I think it is the best deal I have ever made.I think that I would not buy anything if I listen to everybody's complaints. James Miller
Speak for yourself. We have used Magic Jack for some time and found it to work very well saving us LOTS of $$ in the process. Thanks magic Jack!
I strongly agree with this complaint and wish I had seen it before I bought. This is a flagrant affront to customers by not allowing any contact other than through the chat process which is designed to have you gove up in frustration.
I have wasted hours and a renewal fee in trying to get this to work or to get contact info - csrs refused to give.
I am now giving up and they will keep my $70.00.
Not an honest american business.