Menu
For Business Write a review File a complaint
Massage Envy

Massage Envy review: Unavailable services

M
Author of the review
1:48 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing with the hope of obtaining your assistance in reaching an amicable resolution to a disturbing dispute between one of your franchisees and me. I am a combat veteran, who suffers with serious service-connected disabilities. My treating physician suggested massage therapy as part of my treatment plan. Hence, I began receiving services from Massage Envy (ME) #0806, 3031 Festival Way, Waldorf, MD 20601, on January 26, 2012. I have been a dedicated customer for 11 years. Now, for whatever reason, the customer service at store #0806 has been deplorable. In fact, I have been subjected to several episodes in which my appointments were cancelled, yet I was still charged for services I did not receive.

To be clear: I have never sought an unreasonable time block; rather, they demand that I accept a time that is convenient – solely – for them. That is patently unfair and appears to be in contradiction of Maryland Consumer Protection Act.

As I understand, the store is unable to keep an adequate number of massage therapists and front desk personnel. Moreover, I have been informed that Relaxation Within, LLC has received PPP Loans to fill the very positions that remain vacant. As a result, the customers are suffering.

For example, on Sunday August 16, 2023, I went into the Waldorf location to get my appointments rescheduled. because five (5) of them ranging from July to September had been cancelled, with no attempt by ME to reschedule. I spoke with Ashley, and she stated that the books were full, and the new schedule would not be out until October. I informed her that several months appointments had been cancelled with NaKisha and Brittany even left the salon on my appointment day in May. I continued: I have 8 unused sessions that were not used because of cancellations or poor customer service, yet I was still charged. Ashley replied that there are a lot of members unable to get appointments. Then, shockingly, she stated there are other services you can get. At that point I asked to speak to the Gen Manager or the owner. I was told that neither was present, so I asked for their contact information and that was denied.

I asked Ashley about cancelling the contract and she stated that I “have 60 days” to use the sessions for which I have already paid. I stated, it is impossible to get one massage, so how can 9 sessions be used by October 15th. I feel as though I am being extorted.

Desired outcome: Amicable Resolution: Massage Envy #0806 Fully Reimburse me for the 9 unused sessions.

0 comments
Add a comment

More Massage Envy reviews & complaints

Massage Envy - misleading prices 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - account freeze / no refund cancellation 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - harassment 74
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - Asking for credit card over phone before services 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - managerial corruption/sexual harassment 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - fraud and scam 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Massage Envy Contacts

  2. Massage Envy phone numbers
    +1 (480) 366-4159
    +1 (480) 366-4159
    Click up if you have successfully reached Massage Envy by calling +1 (480) 366-4159 phone number 0 0 users reported that they have successfully reached Massage Envy by calling +1 (480) 366-4159 phone number Click down if you have unsuccessfully reached Massage Envy by calling +1 (480) 366-4159 phone number 0 0 users reported that they have UNsuccessfully reached Massage Envy by calling +1 (480) 366-4159 phone number
    IT Help Desk Support
    +1 (480) 366-4100
    +1 (480) 366-4100
    Click up if you have successfully reached Massage Envy by calling +1 (480) 366-4100 phone number 0 0 users reported that they have successfully reached Massage Envy by calling +1 (480) 366-4100 phone number Click down if you have unsuccessfully reached Massage Envy by calling +1 (480) 366-4100 phone number 0 0 users reported that they have UNsuccessfully reached Massage Envy by calling +1 (480) 366-4100 phone number
  3. Massage Envy emails
  4. Massage Envy address
    14350 North 87th Street, Suite 200, Scottsdale, New Hampshire, AZ85260, United States
  5. Massage Envy social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024