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Massage Envy

Massage Envy review: Billing

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5:27 pm EST
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On 3-8-23, I provided to Massage Envy a hold on my account because of two foot surgeries and advised I would let them know when my body was ready to return. At that time, I had approximately 20 massages owed to me from Massage Envy. Your company billed me for 2 months while my account was supposed to have been frozen. In the meantime, I had a fraudulent activity place on the credit card I use to pay for my monthly membership and had to have a new card provided to me. I received a voice message that my account has been suspended due to failure to pay. When I called Massage Envy back, the lady employee was not and would not help me other than demanding my money. I have always been very happy with the massages I would receive from Stephanie who unfortunately left Massage Envy while I was out recovering. Now, I do not have a favorite therapist (as of yet) and am so disgusted with the response I received from Massage Envy. Times are hard for many working individuals and having to deal with nonsense like this is very draining.

Claimed loss: 2 months of payments and allow me to reactivate my membership with no penalties so I may use the 20 massages in my account.

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  1. Massage Envy Contacts

  2. Massage Envy phone numbers
    +1 (480) 366-4159
    +1 (480) 366-4159
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    IT Help Desk Support
    +1 (480) 366-4100
    +1 (480) 366-4100
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  3. Massage Envy emails
  4. Massage Envy address
    14350 North 87th Street, Suite 200, Scottsdale, New Hampshire, AZ85260, United States
  5. Massage Envy social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

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