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Massage Envy

Massage Envy review: got fired for no reason 5

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5:41 pm EDT
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I would first like to say how much of a sham this place is. I saw a job listing for this place on the internet and since I needed a second job to pay my bills I thought I would apply. The day I dropped the application off I spoke with the hiring person. She seemed nice in the completely drugged out sort of way. A couple of days later I got a phone call and they wanted to set up an interview with me. I thought that I had finally gotten some good luck. I thought that with all my experience I would at least get $9 to $10 per hour. So I got to my interview on Wednesday and have an hour long interview. The interview might not have taken as long if the interviewer was actually interviewing me more than talking on the phone or ringing out customers. At the time I didn't let it bother me because I was eager to please. Even when I was told that I would only be making $8 per hour, which is $.76 less than my other job, I was still excited. They told me I would make up that difference in no time because I would be making a commission of the 12 month memeberships I sold. When I left that office I was on cloud 9. Not even 24 hours later I get the call that I got the job. They want me to come in the next day. So we are on Friday now and I have to go in for 4 hours. I thought I would at least get alot of training done. I spent my 4 hours filling out 2 pieces of paper. Getting a stack of paper that was supposedly my employee handbook and 2 workbooks. I spent maybe half an hour actually doing a little training on the computer demo. So then before I leave I'm told that I will be working Tuesday and not to expect to have weekends off for awhile. I'm still ok with that. I'm scheduled for Tuesday at the buttcrack of dawn and I go in all smiles and happy. I am told that I need to review what I learned in the demo on Friday. No big as I remembered it. I even read all three of the giant ### handbook/workbooks they gave me. I'm feeling pretty good. My day is going great until the owner of the franchise walks in. Before we really even get properly introduced she gives me this speech about how "she is only giving me 30 days to learn all of what I need to know and that if I can't hack it then I need to tell them now so I can stop wasting their time." I'm a bit rattled by this but I put my confident face on and keep going. As the hours go on I feel pretty confident and the trainer lets me book an appointment. As soon as I do a couple of those the owner calls the trainer int he office and tells her how I shouldn't be booking appointments yet and how I should still be doing my training on the demo. All of this I overheard from the owners office. So of course I don't want to get myself or others in trouble and just stick to answering phones and ringing up clients. By this time I have already been there almost 2 hours past my scheduled time. I get the okay to go home and then the manager comes out and informers me that I have to stay because she has an appointment. She doesn't ask me. She tells me. So I stay until the next girl comes in to take my place and I make my way out the door. As I walk to the bus stop the trainers advice is being tossed around inside my head. Her constant telling me I should be more perky, (by the way, people hate when they come in happy and in a great mood and then some jack ### tells them they need to be more perky.) I need to get more used to the phone(which I am very used to as I had to answer almost the entire day) and how if I can't handle this job I need to let them know now. So I get on my bus and ride the 40 minutes home and at this point I'm mentally exhausted. But I got to bed early so I can wake up early this morning. So I get up again at the ### crack of dawn and get ready for work. I have my husband drop me off and I go inside to hear that the trainer wants me to review the same lessons I have done 3 days in a row. If she was actually training me instead of doing other things she would know that I had that part of the demo down. So I do it anyway and then I have a list of people given to me that I need to call at 8 in the damn morning. I am given this list so that she can flirt with a massage therapist at the counter. She sends me into the owners office so I can make my phone calls. And by the way if any of you happen to be someone I called this morning I am very sorry to have woken you up. So I'm sitting in the owners office, dialing numbers and pretty much harassing people all with a very big smile on my face because I am told that I need to smile on the phone cause people can hear it in my voice. I am going about my calls when the owner comes into her office with a massage therapist and while I am sitting there starts talking about how 2 other massage therapists got complaints and how she isn't going to put up with it anymore. And as she is saying this I am less then 10 feet away and having to make courtesy calls to people with her talking really loud about these other people. I'm sure when some clients check their voice mail they can catch snippets of this conversation. So I finish up and go back to the front counter and the trainer asks me if I'm ready to start booking people. At this I'm of course nervous and tell her maybe later on in the day as I don't want to mess anything up. She tells me okay and we start doing work. The other receptionist comes in and she nicely gives me some tips even though she's only been working there for 3 weeks. I feel abit more confident about what I am doing and ask her questions about the other aspects of the job. I felt like she was training me more than my "trainer" had done in the last 2 times I had been there. So then my trainer comes out of nowhere and asks me to type something in to the computer. I do it for her, but when I look at the sticky note where she has a zip code written, it doesn't look anything like what I typed. So not wanting her to feel bad that she gave me the wrong numbers I casually say that if the number she wrote down and the number I typed in are different then it must be that my brain and hand aren't connected. The owner heard this and called my trainer in to her office. I knew they were talking about me and I thought I would get another pep talk. But as soon as the door opened the owner walked into the reception area and my trainer told me to come in. Apparently I was getting more of a pep talk than I had bargained for and that's when my trainer proceeded to tell me that I just wasn't picking up the training and that she didn't want to waste anymore of my time or their time training me since it was going nowhere. I was floored at this. Here it was my second day of training and 3 hours after I got to work this morning I was being let go. I honestly think that maybe if my trainer had paid more attention to training me and less time to the massage therapistthat she was flirting with or gossiping with the owner I would have been more comfortable doing more than just folding towels. And just so you know the folding towels was actually the only thing I was trained to do and I got 2 days of training on that. No joke. Massage Envy is a sham of a place to work for and their rules make no sense. I especially liked the rule that said I wasn't allowed to smoke in uniform or while I was at work. I was told the reason for this is that we are trying to promote a healthy image and that the smell is awful. I actually followed that rule. But a rule they should have had is that the trainer can't eat her raw tuna fish with peas behind the counter because it made the whole reception area stink. So thanks a bunch Massage Envy for wasting my time. I hope you go out of business.

I'm actually sorry about how long this complaint is.

Update by XxWafflesxX
Dec 17, 2010 7:56 pm EST

To the "QuitYerComplainin" person, You sir, are a complete ###. And Thank you Nikki08 for letting me know that there are more people being jilted by this so-called business.

5 comments
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quityercomplainin
London, GB
Nov 16, 2010 1:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

yeah, we're all sorry your complaint is so long. try walmart with your skill and attitude.

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Nikki80
Greenville, US
Dec 16, 2010 12:05 am EST

Completely understand! I had a similar experience. My training started the week of Thanksgiving so right there I knew that I wasn't going to get much done. What DID get done was the constant plug of "you must be good at sales" I got nearly every moment I was in the clinic. I've been in sales nearly all of my life. I know what a sales pitch is. I went to school to become a freaking master at it! Even when I was in the interview and was talking about how the relationship between the sales associate and the therapist was important because it made for a softer sale rather than a hard sale, I had a room full of blank faces. Hmmm, that should have given me a hint right there. But, like you, I kept a good attitude and a stupid smile on my face as I folded laundry, cleaned toilets, windows, emptied trash cans, etc. etc. and did not really get any good training on the system. I was sat in front of a "training" computer and told to "Play around" with the system which composed of me booking fake celebrity appointments. I think I booked Bill Cosby twice one for a facial and the other for a prenatal massage. I did get two massages out of the experience, but that was only because they didn't know what else to do with me. I had the sales pitch down, fumbled a little, but I still made the sell when I finally did get to sell a prospect. I was the ONLY person that day that made a sell. Then I sold gift cards, upsold a ton of appointments, and sold yet ANOTHER membership. I'm BRINING in money, yet, I still got called into the office and told that I wasn't catching on fast enough. Are you serious! Because I didn't finish a three page confirmation call list before I went to lunch, which by the way, I was told I was welcome to do so, and even then I took a 30 minute lunch! No one ever told me exactly how long I had for lunch to start with. We had nothing to do that day, so I naturally thought that the call list could be done at least before my shift ended by 5pm. Sure there was other stuff to do, but there were also 4 other girls at the desk and the phone wasn't ringing much...Yeah, I completely understand. They actually said that the job might be too hard for me...LOL, I was once a new producer fielding multiple calls from both reporters, photogs, and genearl people calling about what they didn't like about the last news cast. I think I can handle a little speech about a membership to a massage clinic. I wrote stories, took news feeds, and handled drama in the news room. Seriously!

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Nikki80
Greenville, US
Dec 18, 2010 9:17 pm EST

I'm considering taking lega action at this point. I'm now uemployed beause of this and at this time of year, being unemployed among other personal issues, is the main cause for suicide and general meyham. No, I'm not considering any of that, I'm just saying, canning someone not even a week after formal training is complete is not a good way to do business. I gave up a perfectly safe job to pursue this one simply because they promised me full time hours and comparable pay with benefits. The benefits I got was for if something major happened (I'm diabetic, something major happens to me ever day I wake up) and the hours weren't anywhere near 35-40 hrs a week I was told I would be getting.

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jenny129
US
May 20, 2011 8:02 am EDT

WOW. I just totally went through this, this past week! I got hired and went through FOUR days of training. I got everything down. I read and studied all the materials they gave me. A couple of hours before my shift, ME in pasadena, texas, calls me and tell me "unfortunately, we are unable to employ you because we have overhired" SO unprofessional. What kind of company just does that? I did nothing wrong and listened to everything through out the entire training. They should have thought about how many people they needed before hiring! I know I wasn't the only person that got let go like that too. I am beyond pissed and can not get over the fact that how unorganized and unprofessional these people are.

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LeighKF
US
Aug 18, 2021 10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Similar thing happened to me ! I lived in FL around 7 years ago and got hired at a ME... I was handed a giant training book to memorize but was not give any actual training in the store. My manager said I could focus on the book at work ( not home ). I was only on the schedule for part time . 2 days a week. My 3rd day there - not in a row, I was fired for not being well trained and knowledgable of everything. My theory is that the one I worked at was Racist. Literally everyone there was white, I'm Asian and ... omg I swear. I was hired to be a receptionist but they made me do NOTHING but clean the bathrooms and the floors for the whompin 2 whole days I was there. [censored] this place . I tell everyone they are [censored]

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