Maxis Communications
Reviews and Complaints

at about 1:45pm today (3/9/2018) i was watching videos on youtube when suddenly i was notified that i was offline which was strange because it was fine just a few minutes ago and when i tried to fix it somehow nothing seems to work. it worked again at 3pm but this isnt the first time this happened. it happened a few days ago at a different time, it is very annoying and i at least want to know the cause of this so i can look out for it in the future. but if it is able to be prevented and fixed on your side, please do.

28/8/2018, Tuesday
Dear Maxis,
Spotify & iTune fee charged to my bill since June 2018, I requested for instant termination of these service. In July 18 & August 18 both charges still appeared in my bill, both months also called Maxis to discontinue both services. In August, Maxis teleconsultant managed to terminated the itune but not Spotify, asked me to notify Spotify personally for the termination.
Both itune & Spotify are 3rd party vendors to Maxis, my question and query is ;
1) why 1 can be terminated & not the other ?
2) maxis teleconsultant, very patiently guided me to log into spotify website & terminate the service, but even then we were not able to effect the termination due to lack of appropriate options. Now I am being billed for service I don't need and did not consent. I as the payer, restrict Maxis from releasing payment to both SPOTIFY & iTUNE on my behalf hereafter.
3) As I have been calling 3 continues months for termination of both services, the delay in providing effective solution lies in Maxis as, teleconsultant confirmed to have terminated itune service effect from August 18. I hereby demand wavier of both fees from my bill from June till thereafter, till such month that these services are terminated by Maxis.

If Maxis is serious about customer loyalty this is the time to show it. In the past 20 over year of being Maxis customer, there has never been any such request from ME.

With Great Anticipation
Audrey

i already make a report at maxis klcc customer service on 22/07/208 regarding on the someone using my IC and already blacklist to make any telco line... but until now 23/08/2018 still no update, already call 3 times customer service maxis and they said dont have any report... stress about your customer service team

MUHAMMAD SYAFIQ BIN TALIF
[protected]

Dear sir/madam,
Ref: Poor Telecommunication Service in Ecohill, Semenyih

I am Ram here, been Maxis user for almost 10 years. All this years I was very happy with the service been provided by Maxis.
Recently I have moved in to Setia Ecohill, Semenyih. Since I have moved in there, I am very disappointed with the service from Maxis. Both the phone line and Internet connection are so bad until I have to come out of the house each time I need to use the service. My brother in law, who was a maxis user as well whom residing in same neighbourhood told me the problem been there since he moved in almost 2 years ago. Despite numerous complaints been made no improvement have taken place till he decided to swith to another service provider. He in fact have adviced me to change to another service provider as it is worthless for time and money to wait anymore.
But being the number one telecommunication service provider in the country all this while, I am very sure this problem can be fixed. I really hope this problem will be given a priority and be solved ASAP. Of course, fixing this will not only benefit me but many other disappointed customers out there who is facing the same problem and of course will gain back all the trust that we had on Maxis.
Hoping to hear from you soon.

Your Faithful customer,
Ram Prasad Sinnanaidu

Even though I know you guys couldn't bother much with the complaints as nothing is improved through these years but I was so frustrated to just complain here about how bullsxxt your Internet speeds are, at least 2 to 3 disconnection per day, minimum 70ping in online gaming, sometimes couldn't even be used for the whole day. I don't know what can make you guys improve, please just do something, you can't just get profit out of nothing, think about it guys. Legit disappointed

Please stop sending me tax invoices, I have long terminated your service. I have also paid all outstanding amount during my termination.

This is the account number for your further investigation: [protected]

I believed those outstanding amount was accumulated from many past invoices with GST. I have written many times asking you to stop sending me this but to date I am still receiving it.

If I still receive your tax invoices, I will make an official complain to MCMC. This is very irritating to me and I do not like it.

I signed onto this mobile data service on arrival from australia.. my no is [protected]. I arrived 5days ago and the mobile data feed has been blxxdy awful.
since arriving .. to the extent that I cannot even order a grab taxi.. I would like my money back and leave this provider for ever. Everyone whom I have spoken with agrees that maxis is now the worst mobile operator in Malaysia.

Internet is so slow here at my house even though i changed it to 3g.Please fix this as soon as possible. I've been experiencing slow internet most of the time. I've tried clearing my phone cache, ram and so on still don't have a clear connection plus when I'm using hotspot for ps4 party chat i often left party chat because network connection lost. Maxis is fast here before but slow down overtime even my neighbour always complaining

I am a very old customer of maxis. (10years)
But recently I felt I was cheated and punished for some body's mistakes.
When I walk in to sunray pyramid maxis centre to change my data plan. I was told that I can take Huawei P20 with a monthly commitment of 188 plan. The worker at the counter told me that my home fibre will get free upgradion from 10mps to 30mps FREE.
I TOLD HER I didn't want to involve home fibre. She didn't explain to me it will come under contract as well.

Later I knew that my home fibre has new charges.

For ur kind information I applied my home fibre to be fixed in my new residence at usj 6 (teachers quarters) maxis said it can't be done cos not enough pot.

Now I want to terminate my home fibre but I was asked to
1. Pay rm 1400 or
2. Add another number as subline

I feel fed up and cheated.

The worse part is I went to subway pyramid maxis centre 3 days. Every time they ask me to bring new documents.
First day they told me to bring the device
Then the confirmation letter
Then ask me to bring another number as my subline. OMG. AND THE Officer got guts to say I don't pay anything for phone.

I think this is clearly cheating and humiliating.

What shall I do.

I have been having constant disconnection or not connection at all at my home for than 3 months now - One can refer to the calls register maxis would have

Account no: [protected]

Every time I call it takes a minimum 15 minutes to get to technical team who are clueless on there response

Many techinicians have come home multiple times but I continue to have a poor internet connection at home.

Report line problem & Report number C20797977 on 2.7.2018 until today 26.7.2018 line problem still not solve the problem yet!

Call [protected] many times reply said found the phone number held by 2 people in used but we already use this phone number for more than one year!

Is very inconvenient for us, especially our customer & supplier cannot contact us.

Your prompt action toward the above would be much appreciated.

Thank you in advance.

Received a message written
"*🇲🇾 CONTEST TAHUNAN*

*CONGRATULATIONS!*
​Your simcard mobile phone anda telah berjaya memenangi cabutan b'tuah, lotre NESTLE di baris ke ( 1 ) sebanyak *RM25.000.00* Dalam rangka menyambut HARI JADI NESTLE KE 39 TAHUN 2018.pin CEK anda (411-077).​ Peraduan ini sudah di sah'kan pejabat mahkamah/police kerajaan malaysia. Pemenang tak di kenakan pembayaran apapun. Untuk info lebih lanjut sila layari laman web

www.nestle-win-2018.webs.com

[protected]@ Petaling jaya, selangor
=> Cara Claim sila call..
pengarah tuntutan
Nama:RICHARD MANJANI
===>>☆
Call OFFICE:
☎[protected]
​WhatSapp​
📲+[protected]
TERIMAKASIH
WASSALAM..."

I have installed Maxis Fiber on 30/6/18, the nightmare started on the same day after the technician left, I am facing intermittent connection, when contacted customer service, they advised there is no issues with the coverage at my area, can't recall exactly how many time I have contacted Maxis Fiber customer service, during day they said can't help as I am not at home ; during night call till you vomiting blood as the waiting time at least 25 mins & when transfer line to technical dept will takes another half an hour. Beside intermittent connection, I am facing problem with my landline too, honestly this is not the service I'm expected from Maxis, I am using your internet service for about 2 weeks but the frustration I went thru is really don't know how to describe it. Since you are not interested to help your customer & couldn't border to expedite the recovery process, I am tired of keeps following up on the same issues, hence please arrange to terminate my Maxis Fiber with immediate effect & you should not bill me for any charges & please don't talk about the 2 years contract is you can't even deliver an on target expectation at this point of time. Thanks!

Account No. [protected]
Report No. C20749331

My house internet line was out of order on 19/6/18 and a call was made to [protected]. No action was taken by maxis and another call was nade on 21/6/18. Finslly, a technician came to the house on 26/6/18. The technician could not resolve the problem and said will the next day. No one turn up and another call was made to Maxis on 27/6/18. This was followed up by yet another call on 28/6/18.
Till today 4/7/18 there has been no response from Maxis. This issue has been outstanding for more than 2 weeks and the silence by Maxis is deafening and service quality is apalling.
When is Maxis going to respond? Am tired of calling your service hotline.

I called Maxis for MaxisOne Plan deal on 23/5/2018 for the RM1 hand-phone deal. I chose OPPO 7 as my choice of hand-phone for the plan by upgrading one of the main line. The arrangement has been made for the phone to be delivered to
my husband's working address as he's line is also part of the package plan (main line). Then I made another call on 24/5/2018 to sort out the delivery address since no none would be at home. I made another call to ask for the progress and
the representative said the phone will be delivered in 7 working days. This time, I talked to another representative on 13/6/2018 and he proposed another package; instead of upgrading my husband's line, upgrading my line which was an old
plan (year 2000). The representative managed to get the clearance until the delivery date on 11/6/2019 by the courier service. Unfortunately, the hand-phone cannot be delivered to my husband as he's not the main account holder. So, after Eid
break, I made another call and the representative answering the call was unprofessional, unable to assist me and wasted my 30 minutes waiting time.in the end, he just said the phone will be delivered in another 7 working days. It was very unpleasant to deal with different representative giving different response and unable to tackle the problem. I decided to cancel the deal as the deal offered with the hand-phone which was supposed to reach me before Eid, remained delay.

The thing that really upsets me is not the matter of not getting the hand-phone but the right deal/package for me. Since I'm paying between RM400 - RM500/monthly for two main lines and three sub-lines, Maxis unable to give me the best deal for this
promotion. Moreover, the customer service is very much unsatisfying. I've been with Maxis for so long; since year 2000 and Maxis has not shown great interest in providing good service to its loyal customer.

[censored] your wifi into ur [censored]... Bought 30mac and u gave me a retarted connection... Son of a [censored] [censored] retarted maxis... Aint just my wifi... Its the same for my data... Is completed [censored]ed... Maxis worse company ever... Go [censored] yourselves son of a [censored]... Shouldnt have ever picked maxis in the first place... This has got be the worst decicion in my whole [censored]ing life.
All I can say is... Maxis go [censored] yourself!

Dear complaint department,

Please help me, I am so sos tired talking to your customer care department

Please see below the whole conversation with maxix and about my complaint?

Dear customer car,

Thank you for your e-mail, your service full of rubbish I am sorry to say this but I have no choice,

Whenever I call your maxis customer care I am getting different kind of feedback and replies for my question for breakdown of my outstanding bill?

1. For the first time I called your people said the breakdown consist of unbarring the phone line and maxis billing posted to my house charges - which I did not received at all.
2.2nd time call and walk in to your customer service in nu central they were telling different issue old outstanding and some wrongly deducted the payment I paid or refund for a different month

3. I received an e-mail saying this breakdown is for 2015 outstanding - do u thing I am stupid and keep on paying for all your people mistakes? How can you keeping the old outstanding 2015 till 2018.. What happen to your system
You trying to cheat us? U don't do audit and u don't close the account for the year? You will be billing customer from 2015 to 2018? Full of rubbish.

Even with all this problem and no proper explanation given from your side I did pay rm 150.00 yesterday due to I a busy working and worried you will barred my line. Again again and again line barred today... This is ridicules I am seriously very very upset with your service
Such an big organisation and you have no one can give a proper explanation... What kind of service organisation you are?

I want my line to be unbarred again till u give me a proper explanation for the different answer given by your own department, if no I might have to take a different step.

Arthi. L
Tue 6/12/2018, 1:42 pm
[protected]@maxis.com. My; [protected]@cfm. My;


Dear sam,

Good day

I really appreciate if your could send me the statement /monthly bill from may 2015 - august 2015? Let me check where is the shortfall.

Hope to hear from you asap... Till then I don't want my line to be bared

Regards

Arthi alagappan

From: [protected]@maxis.com. My
Sent: sunday, june 10, 2018 3:45 pm
To: [protected]@hotmail.com
Subject: re: [protected]

Hi ms arthilaxmi,

Based on the previous email communication, we have provided the a proper chronology of your overdue which it includes your statement with your payment amount and also pointed the payment shortfall in july 2015 statement.

Should you are not satisfied with the given explanation, we would suggest that you walk into maxis centre to get a better picture on this matter.

Thank you

Your sincerely,

Sam beh

Customer relations

Arthi alagappan

From: [protected]@maxis.com. My
Sent: thursday, june 14, 2018 9:18 am
To: [protected]@hotmail.com
Subject: maxis account

Hi ms arthi,

Pursuant to our earlier conversation, your account shortfall started on august 2017.in which your august 2017 charges was only fully paid on 2 october 2017.

Below table is for your kind perusal:-

Statement date

Charge (rm)

Payment date

Payment amount (rm)

28-jul-17

222.06

30-aug-17

225.05

28-aug-17

223.82

30-aug-17

7.95

2-oct-17

215.85

28-sep-17

230.67

2-nov-17

230.00

4-dec-17

0.65

28-oct-17

222.06

4-dec-17

222.05

28-nov-17

223.49

4-dec-17

7.30

2-jan-18

216.20

28-dec-17

284.42

2-jan-18

3.80

2-feb-18

240.00

13-feb-18

40.60

28-jan-18

281.5

13-feb-18

19.40

3-mar-18

262.10

28-feb-18

481.22

3-mar-18

17.90

2-apr-18

300.00

3-may-18

163.30

28-mar-18

314.44

3-may-18

150.70

1-jun-18

163.75

28-apr

324.58

1-jun-18

136.25

Kindly be inform, your account is >30 days overdue for april 2018 amount rm 188.35 and may 2018 rm139.80 will due on 27 june 2018. We have excluded your account from barring till 17 june 2016 for you to make payment arrangement for april outstanding.

We hope above clarifies.

Should you require any further assistance, you can also tweet us @maxislistens http://twitter.com/MaxisListens or reach us via our livechat support channel at https://chat.maxis.com.my/login.aspx

Thank you.

Yours sincerely,

Myra amirudin

Customer relations — arthi. L
Sun 6/10/2018, 4:24 pm
Maxis;


I already walk in to maxis center in nu central yesterday... They said your customer svs department have wrongly deducted the monthly fees.. What I need is breakdown for rm 328 outstanding... I thing my question is very simple I thing u guys don't really understand how to give proper explanations... U may call me [protected]

For your info nu central maxis manager have unbarred my line till u give me proper explanations and breakdown for the outstanding amount...

U are really wasting my time get someone who can give me proper explanations to call me.

Arthi

On 10 jun 2018 15:45, [protected]@maxis.com. My wrote:
Hi ms arthilaxmi,

Based on the previous email communication, we have provided the a proper chronology of your overdue which it includes your statement with your payment amount and also pointed the payment shortfall in july 2015 statement.

Should you are not satisfied with the given explanation, we would suggest that you walk into maxis centre to get a better picture on this matter.

Thank you

Your sincerely,

Sam beh

Customer relations

On 6/9/2018 10:06 am, arthilaxmi a/p alagappan — wrote:

Hi good morning, this outstanding issue I am checking with you have failed to give me proper explanation and u barred my line. (my question I am paying every month without failed when I was communicating with u via email u said 2015 bill not settle yet what r u talking about its very silly and will u allow me to extend the old outstanding until 2018 which is not logic and that's why I ask for statement show this outstanding amount excatly from which month - pls make it clear I don't concern about how u offset the billing when I pay if I am paying end of april u should deduct for april bill not for previous month ¿? Why u deducting for previous outstanding.. If u failed to give the proper explanation it's ur mistake not mind.. I will pay if you rectify which year pymt outstanding but I received ur email and ask me to walk in to any maxis centre to settle the issue. Currently I am away for vacation can unbared my line till I am back to kl on sunday?
Please advise I am waiting for your email or u may call me
Arthi

On 2 jun 2018 17:15, arthilaxmi05 wrote:
Hi I don't concern how ur ac deducting pymt my understanding is monthly committement 158+48+48 what is the additional charges for since every month I am paying without fail how can it be so much of outstanding.. Pls I need the breakdown the extra cost for what? Tq arthi

Arthi
Sent from oppo mail

On 1 jun 2018 6:09 pm, [protected]@maxis.com. My wrote:

Hi ms arthilaxmi,

Thank you for contacting maxis.

As per checking, you have just perform the payment of rm300 today and the remaining oustanding balance for your account [protected] is rm328.15 as of now. You may perform the payment of rm328.15 to fully settle the outstanding for your account now. Below is the bill outstanding / overdue and payment record from jan 2018 until may 2018 for your reference.

Bill date

Oustanding / overdue

Payment with date

28-jan-18

Rm562.10 (included overdue from dec)

Rm220 (2nd jan 2018) - cleared up to 28th nov 2017 bill

28-feb-18

Rm743.30 (included overdue from jan)

Rm240 (2nd feb 2018) & rm60 (13th feb 2018) - cleared up to 28th dec 2017 bill

28-mar-18

Rm777.75 (included overdue from feb)

Rm280 (3rd mar 2018) - cleared up to 28th jan 2018 bill

28-apr-18

Rm802.35 (included overdue from mar)

Rm300 (2 april 2018) - partially cleared 28th feb 2018 bill

28-may-18

Rm628.15 (included overdue from april)

Rm314 (3 may 2018) - cleared up to 28th feb 2018 bill

Na

Na

Rm300 (1st june 2018) - cleared up to 28 march 2018 bill

Should you require any further assistance, you can also tweet us @maxislistens http://twitter.com/MaxisListens or reach us via our livechat support channel at https://chat.maxis.com.my/login.aspx

Thank you.

Yours sincerely,

Derrick yow

Customer relations

On 5/31/2018 4:06 pm, arthilaxmi a/p alagappan — wrote:

Hi dayang,

Sorry I have to disturb you again on this issue,

I received a bill to settle for this month increase tremendously rm 628+

Do u mind to explained to me further the details I have as follows :-

I have been paying every month with failed, but why this month I have to pay

Rm 628?

My payment record as follows

Please revert to me soon, so I can make the payment my understanding I should pay only my monthly commitment rm 165.00 + rm 48.00 + rm 48.00

= rm 261.00

Please revert thank you so much

Arthi alagappan — from: [protected]@maxis.com. My
Sent: friday, may 4, 2018 5:39 pm
To: [protected]@hotmail.com
Subject: re: [protected]

Hi miss arthi,

Thank you for contacting maxis.

We regret to hear the recent service experienced and sadly, the unnecessary word being used as well. Kindly be advised that the system your good self has been using is a service that allows customers to purchase google play content and bill the amount to their maxis postpaid account. This is an alternate payment method that we have provided to customers, for their ease and convenient as it does not require a credit card (usual payment needed for google play).

Therefore, maxis is only a payment channel for google.

Based on goodwill, we would be able to put a remark to avoid your line from being barred, until your may 2018 statement is out, on 28th to 29th of may. As the amount will deduct directly in your may bill, it will deduct the usage in that particular bill.

Example:

Waiver amount from google: rm150

May bill: rm200

Amount needed to pay for may bill: rm50

Do take note that once your may bill is out, you would still have 2 months bill overdue of:

28-mar-2018 : rm163.75

28-apr-2018 : rm324.60

And you would still need to make payment for this 2 statements after 29th may, to avoid your line from being interrupted. This would be the reason that it is advised to make payment first, especially for march statement.

We trust this clarifies your concern and do let us know should you need further clarification and onwards assistance.

Alternatively, you can also tweet us @maxislistenshttp://twitter.com/MaxisListens or reach us via our livechat support channel at https://chat.maxis.com.my/login.aspx.

Enjoy a rm50 bill rebate with our member get member program (mgm). Simply recommend any friends or family members to move their mobile number to maxis to enjoy interesting rebates. Submit your referrals at http://www.maxis.com.my/referfriend

Thank you.

Yours sincerely,

Dayang yani hamzani

Customer relations

What's new in maxis?

Maxisone prime

• a worry-free plan for all your family home and mobile internet needs.

• endless data, uninterrupted home internet, latest mobile phones.

• home connected devices at rm0 upfront payment and pay for your devices over 24 monthly payments at 0% interest.

Visithttps://www.maxis.com.my/en/personal/plans/family/maxisoneprime.htmlfor more info.

Maxis e-billing

• enjoy itemized billing rebate

• received bill faster than normal post.

• automatic delivery of bill via email every month

Register now at [www.maxis.com.my]www.maxis.com.my. Click at manage my account

On 5/3/2018 4:58 pm, arthilaxmi a/p alagappan — wrote:

Google apps refund

Dear customer service,

I have an issue, my phone line has been bared today. I walk in to ur ampangpoint maxis to pay the amount of rm 341. Already paid and I showed them the refund notice from google apps which I an attaching it hear. Even though they already refund and it will appear in my next bill why my phone line has been bared and I really had a argument with ur staff hari to open up my line and he have given me 1 day notice to pay the balance the same money google have refunded why making people life miserable because of ur stupid system. It's not fare to me I pay first and later u contra I don't want to do double job.. I really hope u can solve this matter asap till then do not bare my line. If it's happen again seriously I will take this matter to newspaper or on facebook that much hassle I am having with ur people heart sick. I really wants a reply for this asap...

Regards

Arthi

Arthi

6pm, 9 June 2018
First complaint of wifi failure made to Maxis. I was told to wait for 2 hours for someone to contact us but no one calls.

9pm, 9 June 2018
After 4 hours from first call, called Maxis again and was told to wait 2 hours for someone to contact us but no one calls.

8.30am, 10 June 2018
After 14.5 hours of waiting from first call, called Maxis again and finally someone helped us to open our case and told us to wait for someone to contact us within 48 hours from case opening, ie, by 8.29am, 12 June 2018, by when our case should be attended to.

4pm, 11 June 2018
46 hours from our first call on wifi down and 31.5 hours from our case opened, no one calls us and we call to check status as if no one is coming today, the case wd not be attended to according their SLA of 48 hours commitment, ie, by 8.29am, 12 June 2018. We were told that Maxis is also waiting for TM to respond to its request to contact us to change our TM modem. We were asked to wait for another 2 hours for TM's call.

6pm, 11 June 2018
2 hours up and we called again, we were put on hold for 20min again and finally the Maxis technical officer Faizal said his supervisor has contacted TM to expedite the matter and TM will call us immediately to fix appointment for change of modem. Faizal promised me to call me back after 1 hour to check if TM calls.

7.20pm, 11 June 2018
Received call from Faizal to ask if TM calls us. Told him no one calls as usual and he informed that from his system, TM has responded that as they would be closed for Raya after 3 days and have suggested to change our modem on 22 June 2018. I told Faizal to inform them that they have until 12 June 2018 to change the modem.

There were more than 72 hours before raya that they could come to change our modem but Maxis/TM has the face to suggest us wait another 264 hours from now until 22 June 2018 to wait for them? This would mean our wifi is expected to be down for 300 hours for Maxis/ TM to fix a simple problem like changing a modem?

Please take this as an official complaint against Maxie for their failure to fulfill their commitment to their customer.

It's a biggest disappointment for me as a Maxis customer to have transfer my previous telco to Maxis. I changed my Digi Telco services to Maxis Telco Services and it is unfortunate for me that I have made an wrong decision. When I shift from Digi to Maxis I was truly happy because the maxis telco services are better than Digi. Now I am totally disappointed with your terms and conditions that applies under the postpaid plan. I have shifted Digi postpaid to Maxi postpaid on the 30th January 2018 and right at this time I am not planning to shift or change to any telco line because I want to have maxis services. The issue is I am going away from my office for three months from 11th June 2018 to 31st August 2018, therefore I will not have the access to the internet for my laptop and I have decided to withdraw my postpaid to prepaid and planning to get the portable broadband which cost RM138.00 per month. Therefore my plan is to shift my postpaid to prepaid and to have the broadband, so I called up to the customer service. The customer service told me that I cannot shift postpaid to prepaid within the 6 months from the postpaid registered date (which I am not aware of). My concern here is I will be getting back to my postpaid after the three months, where I will terminate the broadband and will get back to my postpaid as same as now. I need your assistant to help me on this matter. It will be a waste for me to have use both my postpaid and broadband which will cost me RM246.00 per month which is useless for me. If I have the broadband with me then what's the point of me having the plan for my phone?

On the 08th June 2018 - Friday, I went to TTDI Maxis Service Centre and I spoke to a Indian guy who seems to be the manager of the shop. I explained my issues with him and he went inside a room to check with somebody (not sure who's that). After that he came to me and informed that he can't help me because it is the new terms and conditions which Maxis has changed. I read through the application letter I have signed in earlier when I register to postpaid, I know that you have the rights of changing the terms and conditions anytime you wish but I am your customer where you should have at least send a message by saying that you have changed your terms and conditions for postpaid users. I am not sure of how many are effected like me but definitely I know what to do. I wouldn't have convert my telco from digi to maxis if I have ever know this would happened. My concern here is very clear as what I have stated above.

My last decision if I never get your help from your side is to make a complaint to National Consumer Complaints Centre of Malaysia to lodge a report against the unethical way of doings. Moreover, I will also publish this complaint to all the social medias I have and will spread over to my family members and friends who are using maxis. I will convert back to Digi again if you're not here to help me out.

I am writing this complaint to request to have the services I am asking for from your side.

Thanks.

Regards,
Elavarasan Ilam Naladiar
[protected]@outlook.com

I live in Taman Seri Dungang in Tuaran Kota Kinabalu. Recently i subscribe package with Maxis for 128 package.But it is waste of money for me because the Maxis coverage is very poor in this area.Is there anything that can be done so that this area can have better Maxis coverage? In this era of high technology there must be something that you can do to improve the coverage in my area.Thank you