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CB Auto Parts and Repair Stores MBenzGram Purchase not received requested refund did not receive that as well
MBenzGram

MBenzGram review: Purchase not received requested refund did not receive that as well 79

H
Author of the review
4:54 pm EDT
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On January10,2022 I placed an order with mbenzgram (order #[protected]) for a Takeda Intake system which totaled $356.65. I was never told at the time of my order that the product was not in stock!

At the time I place the order I was given an expected delivery date of 7February2022. When this date came and went without me receiving my product, I contacted their customer service team and was told it was on back order and that I could expect delivery 22February2022. This date also came and went and I was subsequently told it would ship to me on 3March2022 When this date also passed I reached out to mbenzgram and requested a refund which they promptly told me they would and it would take 3 to 5 business days to process and credit my credit card.

It is now 30March2022 and I have not received a refund. After repeated emails to them and being told someone will contact from their accounting dept; I have not heard anything from them. I tried calling several times and after navigating their automated phone answering system no one comes on the line; I was on hold one time for a half an hour.

At this point I am extremely frustrated and do not know what to do.

Then only contact if I have on this company is:

[protected]

[protected]@mbenzgram. zendesk.com

[protected]@mbenzgram.com

Desired outcome: Please refund my credit card for my purchase that was never shipped to me

79 comments
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HUBB-CAPP HUBB-CAPP
US
Feb 28, 2023 10:13 pm EST

Literally the exact same experience, this company is a FRAUD and will rip you off.

order a clutch pedal and reservoir from them, took my $ won't return emails or phone calls.

Placed my order on 2/16/23 its now 3/1/23 No response. This is shamefull.

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jeremmyyq
grand unction, US
Apr 14, 2023 9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been ripped off by MBGRAM as well they took me for $327.21 on a tuner I ordered for my truck

when I call just plays music and you can't get any response on emails.

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Cam Sullivan
BRAINERD, US
Apr 24, 2023 10:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased 2 5.3 harnesses and then cancelled my order 2 days later cause I realized they weren't going to work for my machine. I emailed them like 15 times, called 10, and sent a refund request numerous times. I have not been contacted once. This company is a scam. I have yet to receive my money back and I doubt I ever will. $291.59 I will never get back

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FLClayton
Deltona, US
Jul 01, 2023 5:41 pm EDT

Order never received, refund not issued, MBGram doesn't respond to communication. Have all documentation from initial order to unanswered emails, all dates and times. Will be filing in CA small claims court. $6,000 is very much worth a trip to CA.

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rarmstrong707
US
Jul 29, 2023 4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On February 10 2022 I purchased a turbo for a 03 f250 6.0 for 632.15 thinking that it was a good deal but after waiting a week I asked that my purchase be canceled.I was told it would be but still received nothing. I filed complaint with cash app and they denied my claim say no wrong was done meanwhile it been six months

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Jesus Arancibia
US
Sep 12, 2023 3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered the part, but they didn’t have it in stock so I cancelled the order. I paid thru affirm and not only did I pay for the intercooler because I don’t want to ruin my credit, I also payed interest for the intercooler I never got. I called, emailed multiple times and get nothing. This is $600 and change that I has been stolen from me.

  1. MBenzGram Contacts

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    +1 (530) 778-4797
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    Oct 31, 2024