McDonald's
Reviews and Complaints

ano po address ng agency nio?

I feel so sorry for u .Its all bull...

I also witnessed a supervisor no less, making burgers using her bare hands to handle the lettuce, cheese, tomatoes, etc and then go to the freezer and put meat patties on the grill. When I questioned her, she said all Macdonald across Canada use their bare hands to make food. She claimed she would wash her hands before going back to making burgers, but I saw her go back to the counter without washing anything. I also have seen people using their bare hands to reach into fruit to make toppings. There is definitely no washing or saniting going on. I have contacted the health department and want to know why they are getting away with it. I'm also going to contact the news media and their competition. I thing if Tim Hortuns, Burger King, etc. get together they can devleop ad campaigns to bring this to the publics attention. If anyone has contacts, please let them know. This could be a world wide story.

McDonald's are untouchable! They have their HACCP books all filled in regardless of if the actual requirement of cleaning legislation. even if it has not been followed or practiced ! A family member use to work as an all night cleaner and they would not supply us with hot water and it was always minimum cleaning products supplied. ( the cleaning manager got a yearly bonus if she kept to a £50 a month cleaning budget! )

Also, because they're top rank on the FTSE 100, the big bad boys will always win any court case when it comes to due diligence, suing etc

I would like to point out that my store did not have handwash readily available at optimum points within the cooking areas.

The white shirts are the only ones who get yearly bonuses and the poor monekys doing a hard graft get nothing.

i also was at a macdonalds today and ordered a chicken wrap i seen the waitor guy touch his face money from other people and buttons on the machine for odering then go and touch burger pattis as well as frozen chicken patis so i googled macdonalds food handiling to see why this is allowed i then came across this web site im going to be contacting health canada about this to get an awnswer also he did NOT use hand sanitizer he literally went from rubbing his face to the till to the grill and i did NOT see any hand sanitizer anyware this is disgusting and not the first time ive seen something like this

You see, what a lot of people don't realize...is we have Hand Sanitizer EVERYWHERE in the stores. There's hand sanitizer in the grill area, front counter area, hand washing area, and drive-thru area. He probably used hand sanitizer and you just didn't see it.
And we DO have access to disposible gloves, some people just don't like to use them. They also get dirty really easily. And they may melt when used near the grill.

i like my black hair thank you very much

Today i had two coupons, one for a big mac and one for a soda. i got the big mac but then was told i couldn't use the soda coupon, only one coupon per visit i was told. I said O.K. i will leave and come back in, then i am another customer (or visit). They still refused to honor the coupon. I can understand if the coupons were for the same item, but not different items. I made this clear to the girl. She said that i couldn't do it. I thought that coupons were to entice more people to patronize the restaurant, but i guess i was wrong. I told her that i would no longer patronize McDonalds. I estimate that i spend 400 to 500 dollars a year at McDonalds.

It seems that McDonalds restaurants in Cyprus found a way to charge you extra on a ketchup and mayonaise 14 cents each by doing the mistake to ask for it.
The answer of the manager of the specific restaurant on my question, since when is this McDonalds new policy of charging extra ketchup and mayomaise and probably other products as well, he answer me this is a pollicy we have in cyprus.NOTE that two days
before that i was in Luxenburg in a McDonald restaurant and you could use freely any extra you wanted not behind the desk but in front so you could serve your own an nt to ask for it.
The above McDonald restaurant it is located in PAPHOS CYPRUS SO BE CAREFULL if you will visit, expect it if you will ask for any extras.
My name is Andreas and my email is mosfilosone@yahoo.gr just for the case somebody will be bother to contact me.
Thanks

I work at a McDonalds, and what a lot of people don't know is that it's not OUR fault when the burgers come out uncooked. We put the burgers on a grill and pull down the top which is supposed to cook it thoroughly. Sometimes what happens is we have what we call a "defective patty"...it just doesn't cook.
It's not like the person cooking it is an idiot.

Hi, I would like to see the pictures of the raw burger if you are able to email them to me. This happened to me recently when I ordered a Big n Tasty from Mcdonalds and took a bite into it to find that it was still pink on the inside.

they were busy, get your selfish mind off of your self for one second

So you cant find a fork within the hospital you say you work at and will drive 5 miles down the road to the McDonals for a plastic fork. You deserve to be charged twice the a mount for that fork. What an idiot.

LOL. You have no right to the utensils there unless you're a paying customer. In fact, you really have no right to be there, use the facilities, etc. I work at a community college - really low profit margin on our food services - they do the same thing. I have no problem paying if required - but I make a real effort to not throw my disposable utensils away until they break. I usually get a couple months out of em. And my plastic bento box I often take to work with lunch in it comes with a little fork and spoon stored in the lid.

Nothing's free. Well, maybe in a welfare mentality OR on overblow sense of self worth where you think by your position, physical appearance, or station in life you deserve free perks...

I'm college educated, make a good wage, and I don't expect 'something for nothing'. I'm far from a 'granola girl', but I cart my own coffee cup to the local cafe, keep utensils in my desk, and remind myself that low paying jobs suck and be thankful for what I have.

Complaining is a right... but anymore, people lessen the value and power of speaking up by nitpicking on useless unnecessary crap like this. If you can't be mildly enviromentally aware and reuse, go to Costco (surely you can afford it) and by a gross of forks and leave them in your car or at your work station... Geez...

I LIKE MCDONALDS FOOD BUT LAST NITE I GOT A RAW BURGER IM SO PISSED! I BOUGHT A QUARTER POUNDER MEAL I BIT INTO IT FROM THE TASTE I KNEW SOMETHING WAS WRONG WITH IT ! I WENT TO THE DRIVE UP WINDOW SO I WAITED TO EAT WHEN I GOT HOME SO HUNGRY I CALLED THE MANAGER HE DIDNT GIVE A ###! HE SAID BRING IT BACK TOMAROW! I TOLD HIM TO GO STRIGHT TO HELL! IM HUNGRY NOW! ### TOMAROW YA HEARD! ### MCDONALDS!### MCDONALDS!

Dear McDonalds.
I would like to complain because I ordered a Sausage Muffin and the man who cooked it and gave it to me burned it, and last week I ordered the same sandwhich with egg well done and no cheese they put double check and when I came home my sandwhich was not what I ordered. Everytime I order they always mess up my sandwhich, so what I would suggest is that you hire people or tell the people that is working there to pay more attention on the job and of the customers.
Thank you for your cooperation
Maria Mckune from Ridgecrest, CA.

why should they have to give you a fork every time you forget to bring one to work?
why do you say they should have to pay for the petrol you used to get there, they didnt force you to drive there.
"these minimum waged employees are jealous of my successful life." sounds successful if your complaining about 3 cents

I am a general practioner (MD) and certainly make a lot more than you. That being said you sound like at most a nurse practioner. I wouldn't even allow you to blow me. Who do you think you are, picking on people?

Everybody at McDonalds is against you because you're a nurse and they flip burgers. Since you're so much better than the people at McDonalds, why dont you purchase a box of disposable forks and leave them in your locker, car, purse, etc?

I'd discriminate against you just for being stupid.

Wow, that is the most rediculous thing I have ever heard. If you are so high up on the career totem pole, 3 cents shouldnt bother you. I agree with McDonalds. Why should they be your personal provider of utensils when you do not buy anything? If you owned a business and many people each day asked for something that YOU as the owneer paid for, and they arent a paying customer, Id like to hear your reaction. Weren't you getting them from that restaurant before? Are they all of a sudden jealous of you? or is it because too many people were asking for free stuff? For someone who claims to be so high and mighty you sure are ignorant

Think highly of yourself much?

When you give them your ATM card at the drive-thru, and state that you want debit not credit, they just run the card as credit without saying that they only do credit not debit.

I know for a fact that they take debit at the drive-thru because I have been handed the pin pad several times to enter my pin number to pay for the food.

I believe they are just lying to customers because they don't want to pay the fee that the bank would charge them for people to use their debit cards. Why don't they just charge a fee to the customer like every other business does.

just because it's not on the dollar menu and you pay possibly 50 cents more why are you even asking for a refund in the first place. there's no point.

Use cash.

What is the basis of this complaint? If you have a debit Visa or MC, whether it's used as credit or debit it is still taken out of the bank account it's tied to. The only difference this would matter is if there was cash back wanted then the transaction would have to be done as debit. Sounds like someone wanted to make a complaint to see something they wrote show up on the internet.

I work at a (corporate, not franchise) McDonalds and at my store cards always run as credit automatically unless A) the transaction is over $15.00 or B) the card is debit only (without credit abilities). The set up works well for most people, but I'm afraid it's rather tedious in drive thru because there is no expendable number pad for customers so they either have to let me enter their number or get out of their cars and hit the numbers themselves at the window's edge which is as far as the cable can reach.
As for people saying there is no debit at all, it's usually because they've never seen it, it's a relatively rare occurrence and if it happens in the lobby most workers won't even know because we cannot see the screen. They don't mean to lie, they're just misinformed themselves.

You meant "dissed, " not "disc."
You definitely shouldn't be calling someone else uneducated.

Macdogfoods probably depends on people not speaking up over that extra 29 cents. For the customer, it's chump change, but it sure adds up to a lot of money considring how many peole go to Macdogfoods each day or even on the hour. They're always busy.

I am glad that "you know for a fact" that ALL McDonald's take debit cards as debit cards in drive. Not all McDonald's locations have the little pin pad to hand out the window - so that means the employee has to ask the customer for their PIN number to enter it in, I don't know about you - but I rather dislike the idea of giving my PIN number to someone I don't even know. Plus this slows drive thru down, you have to explain to the customer why you need their PIN number, some get offended, others confused. In addition to that you have some cards that don't even register as debit cards on the machines. But like I said, I am so glad that *you know*.

I am laughing at the way you spelled manager and Canada wrong. If you can't even spell those simple words don't disc McDonalds because that is the only place that will hire someone as uneducated as you.

I totaly agree, I now make them wait while I open the bag and check my order is all there and there is normally something missing. I dont understand how they can keep getting it wrong, they have a big screen that tells them what to put in the bag.
I will also order an item and it will have been missed off the bill, so it makes me look stupid like I havent ordered it when I know I definately did. It would help if they read back your order to you as 99% of the time they dont issue you with a receipt.

Oops, I meant to write that the Value Meal does NOT include a soda beverage; therefore, the extra cost added to the meal.

I went through the Mesa, AZ McDonald's locted at 358 E. University Drive about 9 a.m. and ordered two Value Meals - a #1 meal with a small decaf coffee and a #2 meal with a small coke. Not realizing the breakfast Value Meal does include a soda beverage, I was surprised when the cashier charged more than the Value Meal pricing (Total: $9.31).

At the second window, I asked the server about the menu prices and was informed that coke is not included in the meal. (BTW, a different McD's HAD included the coke in the #2 VM price the previous day.) Before receiving the food, I asked the server to exchange the coke for a small coffee, which she did, but then she would not adjust the bill for the exchange (80 cents). The total should have been $8.51 ($4.19, #1 with small coffee, and $3.69 for #2 with small coffee. Add tax of .63, the total comes to $8.51, NOT $9.31.) Andy, the shift manager, also refused to return the 80 cents.

Not only was the shift manager stubborn and unpleasant, but I left wondering if other customers were being overcharged as well.

This incident isn't about a mere 80 cents. It's about honesty, fairness, and value; it's about charging the prices posted on the menu and about dealing honestly with customers.

I'm reminded of an old adage, "If someone makes a fool of you the first time, it's his fault; if he makes a fool of you a second time, it's your fault." Maybe it's time to stop patronizing McDonald's...

And when its home cooked you dont force fries onto yourself if you dont want them, unlike BK or McDonalds..

Hell yes.. Don't stand for their Bull. BK is nicer anyway.. you get more burger for your money.

Although not all their stores are like that but to be honest, if you want the same experience at home a packet of buns and some burgers with a jar of mayo, salad, etc, etc cost's less than an order from McDonalds or BK anyway!

In Salam Mall Jeddah, horrible service:

- Workers don’t understand English

- Caesar salad WITHOUT croutons

- Forks given open ones without in their seal pack.

Destroying McDonald image

My son came home upset employees were horsing around and my son was told to leave. He was a employee hard working. Nd he threw a fry. Back at a person. And he was centred out and told to leave

I was at kirkland lake mcdonalds other nite and ordered take out...I got home only to find that two burgers I ordered were not in my bag. I've been busy working 2 jobs to get complaint in sooner. But I do have copy of my receipt that shoes I did pay for 2 double cheese burgers that I did not receive . I was not about to take a cab all the way back at my own expense as I do not drive and I paid for a cab once to go there. This isn't my 1st complaint for this location. It's very poorly managed and cleanliness of the place is horrible. I've attached copy of my receipt of my order that shows I paid for 2 double cheese burgers and did not get with my order. Either get proper management or shut it down.

your fault for going to mcdonalds in the first place

mcdonalds in kl sucks they always screw up orders always forget to put stuff in order i dont have car and they expect me to return and get stuff when ive sent a cab to get order then get it with things missing.they are not compliant at all they all suck at serving public

You should call McDonald's Corp. ASAP, this is not how ANY MCDONALD'S does business, if this is an owner/operator or company store the manager made a poor choice in not replacing you food and toys. please call this complaint in to McDonald's hot line [protected]. You will feel better and McDonald's will react at once.41

It should be against the law to feed that crap to children.

You where probably too late with your application, you know there is other people who look for jobs too.

I can agree with 95% of what your saying, I been self employed myself a few years back and getting back into work is hard, someone had the cheek to ask me if I had been in prison!

I wonder if it has to do with the last five years that you didn't work. I wouldn't hire an unemployed bum either.

Dear maggot,

I am pretty sure you'll get sick eating their food regardless of how the place looks. What makes sick the most though is how disgusting you are in real life. Hopefully you die soon.