McDonald's
Reviews and Complaints

I went to McDonald's on Friday, March 8th. I ordered an Egg & Bacon McMuffin to go. I paid cash (which I never do usually). It was a new girl on the cash. She told me it was only her 2nd day (I believe). Quickly after, I got the impression that there was a problem with my order since my number was not appearing on the screen like all the other orders. Even customers after me, their order # was appearing right away but mine still wasn't, so I mentioned it to a person behind the counter. She assured me that my order was on the way. I did eventually get it but they never called it out. It just appeared to be sitting on the counter after a while. Unusual but nonetheless, I was on my way. It wasn't until I got home and pulled out my receipt & looked at my change that I realized that I was $5 short on the change back. I was supposed to get $16.05 back but I only got $11.05 back. It was obvious because there was only 2 $5 bills in my wallet, and the same amount of change I had before. So, I was not too happy because this wasn't even close by. I would have to go out of my way to go back, and I was too tired to do that, so I decided to wait until the next day. I figured it was the only way to get the proper change back. So, I went back the next evening. I didn't feel like it but I also didn't want to be out by $5. Everything today is already expensive enough. It's hard enough already. When I got there, I explained it to the girl at the cash, and she didn't say anything, she just walked away! I assumed she was going to get somebody else, and sure enough, she did eventually come back & tell me that her boss would have to come and open the cash register. Instead, what happened though, was that I had explain again what had happened, and she said she would have to call her manager to find out what the sales were the previous day (something like that). So, I had to wait, and wait, and wait, and wait, and wait. The longer I waited, the more upset I got. First of all, I never got an apology. Instead, I felt treated as though I was the one making the mistake! The person I talked to, "Kimmy" she said was her name, was not willing or considerate at all about my inconvenience or humiliation of having to wait for so long for this to get resolved. It was ridiculous. I could not believe the lack of "customer service". It was so upsetting that we ended up arguing about it. For god sake, really? She just added insult to injury about the whole matter! It was a terrible way to resolve the situation. I don't think I've ever been more upset about the way that I was treated! It was terrible! Those people did not know how to deliver proper customer service. I will never go back there. That was a nightmare! Not the way I intended to spend a Saturday evening! That was an awful experience. One I will not forget. I can't believe that Kimmy cared more about $5 than to keep a customer happy. That's the problem with large companies today. They don't care about the customers anymore. That was so clearly demonstrated tonight. UNBELIEVABLE!

I and my family passed some street kids on our way to 7 Seas shopping mall in Vadodara, India, and as we entered the mall we stopped at the McDonalds ice cream kiosk just inside the entry to buy an ice cream each for those poor street kids on what was an incredibly hot day. The kids themselves were not anywhere near McDonalds or the building, as after the pavement there are a large number of steps into the shopping mall, security etc.

My husband had a quick errand to do so he gave me Rs 500 to buy the ice creams but when we approached McDonalds ice cream kiosk the member of staff there actively prevented us from buying the ice creams for the street kids. She said she didn't have any change so couldn't serve us. I thought that was really strange as Rs 500 is a small amount and this is McDonalds in a shopping mall, how could she possibly not have change of such a small amount! I was very dubious about her story and as we stood waiting for my husband we noticed lots of shoppers going over to McDonalds to buy themselves ice creams and the member of staff was handing all of them change with no difficulty. Her story simply didn't make sense.

My husband soon returned and asked if we had finished giving out the ice creams. We told him that we hadn't even started as we had been told by McDonalds staff that they didn't have any change. My husband looked incredulous, he said there is no way that is possible and we walked over to the McDonalds ice cream kiosk where my husband challenged the staff member about her story. She said that McDonalds do not like shoppers buying ice cream for street kids because they will get used to having McDonalds ice cream and will be present on the pavement outside of the shopping mall and the staff didn't like them being there as they and shoppers will have to look at them! Apart from us being utterly shocked and outraged, this confirmed my belief that she had been lying about having no change. I am absolutely disgusted at McDonalds, who seem to have a fear of children getting used to ice cream! These poor street kids have nothing, is it too much to allow foreigners to show them a bit of kindness and buy them an ice cream? What has the world come to and especially in India, I thought India was a caring society, McDonalds itself is an American chain but their staff in India are Indian, brought up in what is supposed to be a caring society yet they seem to begrudge a child an ice cream.

I have complained to McDonalds India about this issue and have received nothing but silence from them, my emails being completely ignored. I therefore contacted McDonalds in the US, both their customer services and their CEO Steve Easterbrook, again absolutely no response from either. It seems that McDonalds now thinks it is not answerable to anyone for any situation. It is my experience of them that if there is a problem, they will just ignore it, they seem to think their size and might gives them the right to trample on anybody and their rights and get away with it and that includes poor street kids!. Shame on you McDonalds.

I would like for McDonalds to stop this discrimination. I do not however have any faith in them doing so as after this incident I researched on the internet if there had been any similar situations and I found some from a few years back in which McDonalds apologised (maybe only because it caused a media storm of protest at the time) and said it would now welcome street kids and serve them like anyone else. Well things have not improved one bit, so it looks like that statement was just lip service and in fact things have got worse because now it is not only the issue of the street kids being harassed by McDonalds but now even foreigners are being prevented from buying them anything from McDonalds. If McDonalds don't want customers, then just let the world know and we will all happily buy our fast food from elsewhere! I and my family and friends have all boycotted McDonalds until this appalling incident is rectified to our full satisfaction in the name of these street kids.

My name is Kristina, I went through the Thomasville ga McDonald's drive thru this morning 2-28-2019. I pulled up behind a car where I was next to order in line at 10:35am. After ordering and paying I sat in line, 25 mins. It is now 11am and I just received my food, when I was finally able to get to the window, the employees in the front were just standing there talking and one of what I'm guessing were the cooks came to give me my bag if food, no Thank you, and condiments, anything just handed it out and shut window. I understand how fast food works, I have worked for a McDonald's before and was the assistant manager at Arbys for 7 years. There is NO reason to have 25 min wait times. And on top of that the customer service at this location needs alot of help! To top it all off, half my food was wrong. I ordered a sausage biscuit add cheese, and received a egg and cheese biscuit.

Feb 25th, 2019.

Just finished dumping my morning breakfast in the garbage. Wish I was there to go inside and smash the bag over the employees head. The burrito was microwaved. Hard as a rock and missing one side of the burrito. Hashbrown was cold and hard as rock. I think they just tried warming a previous order and pass it off through the drive through. Also I asked for a 2 double double coffee and it did not have any sugar in it. This McDonalds is the worst around. I have not received a single order correctly from this location in over a year. I am an idiot for coming back here.. this is the las time.

Abb

I ordered for breakfast delivery 2 2pcs hotcake meal, 1 egg mcmuffin meal w/ hashbrown for breakfast at 9:50am thru online delivery system and after an hr I started calling up 86236 mcdo hotline for follow ups until the 3rd follow up at 11:50 which is already 2 hrs ftr we placed our order and no action has been made. ftr 2 and a half hrs at 12:20 manager Alma talked to me that their rider gave it to other customer and the food was already cold to be delivered to me, that's why he goes back to the branch. The manager Alma cant provide me with another set of my order because it is past breakfast time already and wanted me to place another order and would let me wait for another half an hr. She just said sorry without any other action plan to resolve my complaint that's why I write here.

Kleiser Chua
[protected]
[protected]@yahoo.com

2/23/19 we waited for over 15 minutes in the drive thru for three things. Ordered at 2:33pm and were not receiving our food until 2:50. When we got the items they were cold. The big mac was cold and the bun was getting soggy and the fries were cold and barely cooked. The only decent item was the nuggets. I watched over 11 cars come and go from tim horton next door, and we say an orange car in front of us leave and come back with something wrong because we saw them come back in the window we could see them at the counter inside... Very disappointing since it wasn't even busy. We can see why they dont have much service since they can barely serve the few people that decide to come there...

I am very dissatisfied with your location #979 in Dearborn Heights Michigan.

#1 They are constantly out of items ex. Shakes and other food items
#2 They just remodeled the building months ago and they still have 1 of there drive thru menu boards that doesn't even light up
#3 They are suppose to be a 24 hour location and inconveniently about the same time every night about 230 am they say they can't take orders
#4 I just went there today as order 56 as on my receipt and I was told to pull ahead for them to walk out my food at the drive thru.
I checked my bags while the women was standing there and I was once again given NO napkins. I simply asked her if I could have some napkins and she proceeded to roll her eyes at me and walk away without saying a word.
#5 Today I also had quite a large order and many drinks and they told me they didn't have drink holders...how is that possible..doesn't management order what they need?

All of these items listed are unacceptable.
This location is of poor quality.

I would like to be compensated for my horrible experience.

Sheryl Gregory
[protected]

I know this is not a big deal, but they started a campaign in Canada for a two dollar special menu and some items actually cost more. Is not the money, you would think a multi national firm would live up to their reputation, they denied this when I complained even I took a photo of the poster in the restaurant. Their service has gone down hill, and when you see how they handle complaints it makes sense as customer service starts from the top.

The bathrooms are dirty the food is greasy the people have no people skills the food you wait an hour for is burnt or not cooked at all I had to get four burgers before I got a cooked burger and half the time you get someone else's order this going to the McDonald's in croswell so make it right or none of my family is ever eating here again so for gods sake FIX IT

they screw up the simple ordering process.
Terrible terrible service that is if they can ever get an order correct, it's simply terrible food and even worse do not use the facilities they are disgusting

Cold nuggets one day stale bun on burger the next. Last time I ordered 10 piece and received a 4 piece and fries... Never going back Slow fast food is very bad. The only reason I go to a Mcdonald is to get it fast. This place seems to be understaffed all the time.

This store need to be updated especially the facilities. Not worth the trouble wendys have a new customer

2/7/19 approx 10:25 am I placed an order for breakfast meal. The cashier, named winnie, turned to pour the coffee I tried to get her attention saying "excuse me" about three times but I was ignored. When I finally got her attention, winnie was very rude, and angry about my request to put, "two or three ice cubes in the cup" (because I drink the coffee black and it is served way too hot to drink). Winnie became angry and complained. The manage was standing right there and failed to intervene. When my order was completed winnie slammed down my change and yelled 'scew you!". The manager was right there and I said,"did you just hear that? She just said, "scew you" to me". The manager, who was not wearing a name badge and admitted she heard the cashier curse at me, said,"she would handle her employees", I waited and waited but she didn't do anything.

Clearly, shouting"screw you" to a paying customer who only asked for a few ice cubes is harassment. The manager is also negligent in her handling, or lack of handling of the situation.

A video of the entire incident is being uploaded to social media.

every week I attend the same McDonalds with my 10 yr old son. It is his end of the week treat. 9 times out of 10 the order is wrong ! ... 1x cheesburger Happy Meal ... Meat & Cheese Only ! ... as my son does not eat meat on his burger & there is no alternative at Maccas ... we then quickly remove the cheese & add the chips ! .. thus ... a chippee burger ! ... I do not know how many times the staff have gotten it right ... because 99% of the time it is incorrect! ...I have come to accept that the order WILL be wrong ... What really gets me going is the attitude of the staff & Management when I return to claim the correct order ! ... it is like ... I ... as the customer is at fault ! ... How hard is it to READ an existing order & get it right? ... at times the order itself has been taken incorrect otherwise it has been constructed incorrectly ... I understand McDonalds is extreemly busy at times ... old school or not ... THE CUSTOMER IS ALWAYS RIGHT ! ...Pay extra staff to man the counters ... slow down .. listen to an order .. don't presume ! ...teach your staff some manners ...even Managers (especially) ... The CUSTOMER is ALWAYS right ! ...don't think only the staff are annoyed when it is busy .. Fast Food is supposed to be exactly that ... FAST ...cheap easy meal ...That is what I expect. ...When I have driven through a drive through ... only to find as I am now a distance away that the order is incorrect & not what I ordered OR payed for ...time after time ... & Managers only response is to return so as to replace burger ! ...not good enough McDonalds! ... now as I returned yesterday 1/2/2019 ... again Burger wrong ... didn't read the order correctly ... I returned & waited ... for other existing orders to be prepared as my new burger was constructed .. after the wait .. I returned to find that the rest of the order was now consumed by son & no chips or shake left to complete burger meal & the BURGER was now wasted ! ... If the order is wrong ... replace WHOLE order not just partly ! .. after that experience ... as if I already hadn't had enough of poor service ... I again lined up to order an ice cream for my son on the way out ... again I stood in a long line & waited ... & waited ... & waited ... very busy with school kids & only 1 attending taking orders with numerous tills unattended... as well as ordering ... staffer is also preparing meals ?! ... I had waited in line for over 20 mins ...THIS TIME ... for an ice cream ! ... then the staff member expected me to stand on the side with other patrons who had ordered meals & wait ... again ! .. I am now outraged by service ... or lack of it .. that I stand my ground & waited at the counter ...I was told by another staffer to "move" so she could continue to take orders ... I stood firm ! ... I explained that I was waiting for my order that did not have to be cooked & would stay till I received it thankyou ... Staff member replied with the answer to me that ... "I was Rude !" ... #1... I do not go to McDonalds to be spoken to like that by young mannerless staff members who do not know better, ... or continually PAY hard earned money to McDonalds for poor service. It is the Management of McDonalds that needs to lift its game if it is going to allow its staff to treat paying customers in such a way ! ... Customers are the ones who are paying for a service that is below average & deserve & expect better from a Multi National Company such as yours.We are far from getting the service we are paying for ! ... We all deserve the right to be treated with RESPECT ... if your staff start to show some to your customers ... who knows ... your customers might start to return !

On 25th January 2019 @ 20:55, order # 356, invoice # [protected].
I have purchased 4 meals from Arad McDonald branch.
My bill was 6.2 Bd, i have took offer from Maxwallet, my invoice was showing 3.8 bd but McDonald charged me 6.2 bd.
I inform supervisor/manager, Supervisor was not responding properly the time i was talking to her. she agreed its a mistake and said its too late now, bank is closed, i will contact u tomorrow morning, till today no one call me.
Please look into the matter.

When arriving at restaurant they charge 2 for $6
If that's not false advertising & fraud, what could posibly be the definition of false advertising & fraud?