McDonald's
Reviews and Complaints

We waited half hour to get our meal. Then got yold we would have to wait an extra 8 mins for no salt on our sandwhich. After we had ordered it. And we requested a packet of mustard and the worker shook her head no and smiled. After which took 10 minutes to get someone else to find it. Our service was terrible and we are never going back to McDonald's.

I come to your McDonald's on Mendenhall and Winchester and the location on Hickory Hill and Winchester in Memphis Tn every other night around 2 and 4 a.m. they never answer the speaker or they say their system is down I could have swore McDonald's was 24 hours and this is very bad for business I'm very disappointed for business that make much money as they do

I ordered one large and one medium Caramel Iced Coffee at 12:59 p.m on 8/19/2018. I had gone through the drive thru. They asked me to pull into a reserved parking space. I waited 25 minutes before I went in to ask when I would get my Iced Coffees. Four cars behind me were also waiting in parking spaces for their orders. We were at that same McDonalds the day before and I ordered a large Sugar free French Vanilla iced coffee...I had a bit of a wait that day also and they forgot to put the flavoring in my coffee. What I ended up getting was an iced coffee with plain creamer. I noticed both times that there didn't seem to be any adults working. All I saw were teenagers. Who leaves a business in the hands of teenagers without adult supervision? I love this McDonalds because they are usually very quick and efficient. But that is during the week when it has mostly adult staff working.

I am so upset right now. I just had the worse experience I have ever had and I am 45 years old. I waited 41 min in a drive thru for my food, when I got to the window they asked me to pull up so I did. 16 minutes later I am still waiting for my 10$ order while 8 cars behind me were served. I went in and waited 5 minutes and about 4 employees including the manager walked by me sever times and never even spoke to me. I went back to my car and 4 more min later a lady brought my food and said here. I told her how unexceptable this was and all she said with an attitude was we r short staffed never apologized or anything and then just walked away from me. Then half of my order was missing so I yelled out the window to her and she said with an attitude what did u have. I have never been treated so poorly in my life. I am a restaurant manager and I don't complain because I understand [censored] happens but in my 37 years in the industry I have never treated a paying customer the way this lady treated me. I go to this McDonald's probably twice a week, and will never in my life go back. She wouldn't give me her name but I felt like this needs to be addressed. She should never be allowed to treat people the way she did. I am still so furious and on top of it my daughter in the car was starving and she didn't care and she didn't care about the way she talked to me in front of her either. I would appreciate a response from someone please. Thank you

I ordered McDonalds online through the app I went there to pick it up I thought if you you order from the app to have it ready when you get there...

I then was told to wait 5 minutes for my order to be cooked
after receiving my order I did like any other American does and picked up a couple fries to munch on considering I've been waiting [censored] I put the fries in my mouth I might as well dumped a salt shaker in my mouth as well it was that bad I shake up the box thinking maybe it was just sitting on top no I was wrong the whole box was full of salt
Next I look into maybe try a grilled chicken wrap that I had purchased as I bit into that I got a mouthful tortilla shell and ranch maybe piece of cheese if I was lucky
So then I debate on going into tell them my situation that point I ask to speak to the
manager on duty a young African-American man approaches me I go in and tell them I food was so bad that I feel like they did it on purpose nobody could put that much salt on french fries and not realize it it was that gritty disgusting I told them that should try a fry just to understand what I was dealing with..
At that point I open up the rap and say this is horrible as well he says what's the problem sir I asked him look at this is this how you train someone to take to make a chicken wrap, he says no sir I'll make you a new one I said I really don't feel comfortable going with that selection anymore I'd rather have a fried chicken wrap he says well I could do both I said whatever I just want some food and I don't want that junk anymore..
He then goes away for about one minute comes back with the wrap and hands it to me not in a bag just in a outside rapper.
A minute later another guy comes over with my bag of fries I then leave and say thank you for taking care of me the whole time I notice a female standing in the distance with a grin on her face watching and I knew the whole time she was a manager not him but I just went ahead and went with it..
I get home sit down to eat this time my fries had absolutely no salt on them which is better than tons of salt but they can't find a happy medium obviously they're being smart Alec about it I could see it while I was in there...
But it's McDonald's they do it all the time nobody's going to make a change nobody's going to stand up for what's right and people are constantly getting sick recently from their food it's been all over the news about their salads getting people sick and I'm sure other things..
so i go ahead and start in with eating the wrap I realize it's loaded with chicken this time but the issue is I can just feel the texture of the chicken I knew something wasn't right I've done a lot of cooking in my life and I knew chicken does not have this texture when e eating it..

I then take the chicken out of the wrap wash the chicken off that's inside the wrap in my sink as soon as I do that I realize wow this chicken is not even cooked at that point in disgust I throw the shell down my garbage disposal and examine the chicken a little bit closer and realize wow I may be getting sick in the near future because of what these kids did there's nobody in the place to manage these young children and their actions I then call the McDonald's up directly and a woman answers the phone I asked to speak with the manager she says this is her which I knew all along so I questioned to her why did she not come to me and talk to me when I went in there to complain about my order she had nothing to say she said he's a manager and training is all she said so well he's not the manager on duty she then gets an attitude with me telling me all I did was complain and that's what I'm out for is to make them look bad or to get free food which I did not receive instead I received a chicken wrap that is very dangerous to eat at that point I'm disgusted with her customer service skills because she starts hollering at me telling me she's not going to argue with me which I was not doing any arguing I was telling her my situation and how dangerous and how I thought she should handle the situation instead of her co-worker who was not a manager but at the time I acted like a manager or the manager on duty I feel like I was betrayed by the McDonald's like everybody else is there out to make their money and that's it McDonald's has gotten worse and worse every day that goes by and soon they're going to do something that's going to really really hurt someone buy this nasty goo that they're serving individuals it's not food it's goo and mine was raw goo and I'm going to take some pictures and I'm going to let this be known stay away from McDonald's or else find yourself six feet under one of these days from the nastiness that they're handing out.

.RAWWWWWWW CHICKEN

on wensday the 15 2018 at about 9 pm me and my man went to mcdonalds in granville ny to ge coffee when we pulled up to the first drive thru window and gave the employee the money she then handed the change to my man and said heres ur change sexy sex cents is what she said then i posted on facebook about it and a few of the employees started making comments so i messaged one of the and got everything straightened out well today saturday 18 at about 10 after four when i was in line to pay for my coffee my man told me that frank told him that sue said that i cant go thru the drive thru anymore after i drop my man off at work and that i have to leave to property after i do but as of now i havent been served any paper saying that i cant be on the property

Every time I go to McDonald's on Plainfield Pike in Cranston, Rhode Island the service there is awful. The last few times I have gone there recently, I have went to the door of the building to come in and place my order, but the manger comes to the door with and attitude and says I cannot come in. I ask why and she says the dining room closes at 9:00pm which is not right when that is still a very early hour. After this I am told to go to drive through, which I was told by the manager who came to the door, I WAITED 21 MINUTES TO GET MY ORDER because they do not let customers in after 9:00pm when the restaurant is open until midnight or so. This restaurant on Plainfield Pike, Cranston Rhode Island needs to conduct business differently so people do not have to wait over 20 minutes to get their order because they do not let anyone inside after 9:00pm. In addition, I was so fustrated waiting at another time, that I asked nicely to get my money back because I was not waiting as long as I was going to have to and the young boy taking orders told me they do not give money back. I WAITED (once again) OVER 20 minutes and was told i was not getting my money back, so then I said I was calling corporate and still did not receive the money. (With how business is conducted on Plainfield Pike in Cranston, Rhode Island, I do not think business will last here! CUSTOMERS SHOULD NOT HAVE TO WAIT IN A DRIVE-THROUGH LINE FOR ALMOST 30 MINUTES BECAUSE THEY CLOSE THE DINING ROOM AT 9:00pm. Customers should be entitled their money back if they decide they do not want their order because of how long they are waiting.

Order my food 6:46pm paid was told too go too reserve window at 6:58 so one brought out just the barbecue tender with napkins no medium french fries so my son went in at 7:06pm my son goes in and the manger stated that we did wait long said we are waiting for medium fry that was suppose to come with meal they forgot too come back to give the frys and the manger at location 17250 tomball parkway(249)...states we did not wait long i feel we did and if my son did not go in to the building we would still be waiting...no one was coming back and the manger need too check here self not trying to get stuff for free i paid for a meal deal $13.20...i would have like all my food due fact i was told to park on the side to wait for my food with 10 cars passing and there order was larger then mine one meal i brought the glazed tender 10pc meal with a chocolate milk

I was ordering via drive through. I wasn't paying attention the bag I was handed with the cookie inside, I thought nothing of it. I set it down on the seat next to me and drove home. When I finally sat down to eat it the bag was stained with what looks like coffee and the bag is all crinkled up...my cookie tasted weird and stale and I was not pleased with this.

i don't usually eat mcdonalds very often but when i ordered a big mac yesterday at charlestown square store i was shocked at how they had shrunk in size from the original size when they first came out (at least then it was a meal and now they are snack size ) .
i know that you have bought out the larger version of the big mac (i think it was called the grand big mac or something similar ) but since that came out its almost like the original big mac has shrunk in size .
its almost like it was a diversionary tactic ...bring out the larger big mac, shrink the original one and when you take the big one away maybe people wont notice that the original has shunk.
and for the price you pay for a big mac it is a bit of a rip off (getting less for for more)

Ordered a burrito off the dollar menu this morning and got charged $1.29 plus tax. Pointed out to the manager it said $1 on the menu. She said the price went up last Tuesday but the main office had not changed the price. Talk about bait and switch! I called the corporate number for McDonald's and got promised a call back from the owners. 8 hours later and still no call. Bet the Better Business Bureau and District Attorney Office will listen.

I purchased a 6 piece nugget for my 1yr old daughter, bit into one, and nearly choked on a large hunk of plastic in the nugget. I took a photo. Had I not bitten into it before giving to my daughter, she could have choked on it. This occurred at approximately 6:30pm on Aug 16, 2018 at the McDonald's in Westminster, MD. I am requesting at least to be reimbursed for our meal (nuggets, fries, drink, cheeseburger), or some type of compensation.

My boyfriend I went to Mcdonald's today for lunch. We ordered 2 20 piece mcnugget meals. When it arrived, there were no fries. The manager told us that the mcnuggets do not come with fries. Which is a crock and rip off. We had to pay an additional $6.48 for 2 large fries. so $11.91 plus $6.48 for a meal. plus the fries were cold...too many pre cooked< I saw at least 6 pre cooked and boxed on the rack . we thru them away and left we were so discussed with this store and manager. .
We are not happy and the receipt is so faded we can not read the code to redeem for our coupons...We will not go to that Mcdonald's again I told them corp would hear about this !
aug 16 2018 12:09 pm Rancho Cordova ca # 4929
sunrise blvd order # 241 & 248
Thank you
Eileen MacDonald

Every item on their menu is dry. They put any juice or condiment, ketchup or special sause in the MIDDLE of the burger. It is as if they were told "pretend like their is a magic half dollar on everything you make and only place the liquids there and nowhere else'.

The only thing not dry is SODA or SHAKES and those are highway ransom prices. The per oz price of SODA is crazy. It comes out to being about $12 per 2 liter of soda.

They make things dry on purpose to sell expensive sodas. I've befriended managers in different restaurants and this is what they have told me. The big profit items are FRIES and DRINKS... Look it up or ask around.

I went to the McDonald's drive through located at 1809 SE Blue Parkway Lee's Summit MO Restaurant #15732 on Saturday at 9:15 and ordered an Egg McMuffin meal but there was no egg on the sandwich. I did not discover this until I arrived at my destination several miles away. Needless to say I was very upset. I have contacted the store and asked that they send me a full refund of $6.78, My order number was 59. The store manager indicated that they do not mail out refunds. McDonald's made the mistake not I. I refuse to go back until I am refunded. I have provided all my information to store.

I dont think I have ever wrote a compliant about a business let alone a fast food restaurant but this is around the 4-5 time I have had some sort of an issue at this particular McDonalds, I sometimes work late so its convenient to stop on way home, but employees are very rude here which I try to understand dealing with people all day/night but now it seems almost every other time I stop there there is an issue . Tonight waiting at the drive thru when a lady walks up in front of my vehicle and stops at the drive thru window and starts shooting the breeze with an employee for approx 12 minutes!, I'm patient but after I figured they weren't talking about an order and lady was laughing and I asked twice before can I pull up and get my food, tried to be nice until there was cars behind me beeping so I told the lady she needed to move so I could get my food, I finally got my food with no apology from employee and food was cold .

Hi, I should've took pictures. However, I take my nephew and grandkids to these play places. They are filthy and always ridden with leftover food and trash. The only reason that I even take them back is because THEY want to go. I always hope that your employees would take more time to keep these areas cleaner. If you're to offer this type of place for kids, it should cleaner than what I've seen. If things don't improve I will contact the health department.

Me and my co worker went to our local mcdonalds (absecon nj) on our break and both order this new burger. Not only did we wait practically are entire break after we got back to our office we realized the fries were soggy and the burgers were cold and by that time i had no time to call because i wasted my break waiting on my cold, soggy food what a disappointment honestly. To pay over $10 for lunch and this be the outcome is horrible for service!

I visited the McDonalds in Grantsboro, NC
And I ordered a quarter pounder meal. The bread was hard and the meat was very dry. I didn't have time to return to the store so I could talk the the manager on duty.

The lunch menu was not turned around so the customers could see what they were odering. The young lady that was taking the order was not friendly and you have to be friendly to work with the puublic.