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CB Fast Food Chains McDonald's Correct login failure attempt.
McDonald's

McDonald's review: Correct login failure attempt.

D
Author of the review
3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I already put in a previous query about this but your customer service was so incompetent that after several nonsense emails going back and forth i got an auto email saying case closed [protected]) because i hadnt responded in 72 hours even though the last email was a few hours before and i had responded in less than 2 hrs !

The original complaint was because i was unable to login to the mcdonalds app due to faceID not working on my phone and being unable to bypass faceID to enter my password. Even changing the iphone settings to disabled faceid didnt work because the mcdonalds app kept defaulting to faceid to signin and when it didnt work just got stuck (ie never gave option of password). when i tried to email login it said email already registered to appleid and then defaulted to trying to login with appleid and getting stuck on face id again. This has been going on for 2 months now. I have lost out on points and offers. I put in the query and your team said it had to be sent to the digital team to look into. then they came back with ridiculous responses (that quite frankly a 16 year old software developer would have been more competent with!) and then when i replied within 2 hours they closed the case saying i didnt repspond.

I have copies of all correspondence to prove how incompetent the team has been in trying to resolve this situation.

Now i want it escalated as a formal complaint to

a) investigate and correct and compensate for the original login failure issue

b) investigation and compensate for your incompetent customer service team incorrectly closing a case and wasting more of my time.

To reiterate NO OTHER APP does nto allow you to bypass faceid and login with password . mcdonalds is the only app i have this problem with. and it is clear your developers are not very competent judging by the comments received so far.

Claimed loss: £20

Desired outcome: Load £20 credit onto app as goodwill for customer service failure and loss of offers/points savings.

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  1. McDonald's Contacts

  2. McDonald's phone numbers
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    23%
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    United States
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    13%
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    4%
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    94%
    Confidence score
    Germany
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    14%
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    Confidence score
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
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    Oct 29, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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