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CB Fast Food Chains McDonald's Customer Service 800 244 6227
McDonald's

McDonald's review: Customer Service 800 244 6227

S
Author of the review
9:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7/25/24 I was overcharged for my meal. I contacted customer service via email the same day. I submitted screenshots of the purchase amount, the app showing my exact order & location, and a copy of the debited transaction from my bank account. It is now 8/12/24 and I still have yet to receive my refund. I have been given the run around since then. This is the absolute WORST customer service ever. I contacted McDonald’s again on 8/10/24 and was given BS promises claiming a supervisor was NOT available (per usual) and I would receive a call by Monday, 8/12/24. I have not received 1 phone call to date. I called back on 8/12/24 and was on hold for over an hour attempting to speak directly with a supervisor. I was lied to by 3 different representatives, hung up on, and even transferred to a customer survey! Everything EXCEPT what I asked 7 times for! Absolutely ridiculous! I should NOT have to demand to speak to a Supervisor 7 TIMES, be placed on hold for over an HOUR, and transferred all around the world ONLY TO BE TOLD THE SAME BS & LIES WITH NO RESOLUTION!

The last representative who lied to me was named Moy, located in the Philippines. He had no customer service skills, over-talked me, and basically read from a script! He verified my telephone number 3 times and claimed again a supervisor would call me because obviously they were “not available, in a meeting, just left, on vacation, gone for the day”. He used every lie he could think of but couldn’t tell me what supervisor would call or provide their names, or EXACTLY “when they would call me”. JUST PLAIN PISS POOR CUSTOMER SERVICE from a company who doesn’t value their customers!

Initially I just wanted the difference BUT after how I have been treated, I WANT ALL MY MONEY BACK! They have surely LOST a customer and I will also inform all of my friends, relatives, colleagues, and followers, EXACTLY how McDonald’s treats their customers and how much of a JOKE they really are!

Desired outcome: Refund

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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
    +1 (888) 424-4622
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    Canada
    +44 370 524 4622
    +44 370 524 4622
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    13%
    Confidence score
    United Kingdom
    +61 298 757 100
    +61 298 757 100
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    4%
    Confidence score
    Australia
    +64 800 539 4303
    +64 800 539 4303
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    New Zealand
    +43 810 001 212
    +43 810 001 212
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    Austria
    +45 33 266 000
    +45 33 266 000
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    Denmark
    +33 130 486 000
    +33 130 486 000
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    France
    +49 897 859 4413
    +49 897 859 4413
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    94%
    Confidence score
    Germany
    +353 15 138 181
    +353 15 138 181
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    Ireland
    +31 205 642 666
    +31 205 642 666
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    Netherlands
    +47 81 556 000
    +47 81 556 000
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    Norway
    +351 214 405 300
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    Portugal
    +34 917 547 890
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    Spain
    +41 216 311 200
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    14%
    Confidence score
    Switzerland
    +90 444 6262
    +90 444 6262
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    Turkey
    +86 400 920 0205
    +86 400 920 0205
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    China
    +852 28 807 300
    +852 28 807 300
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    Hong Kong
    +91 112 460 4047
    +91 112 460 4047
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    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
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    Philippines
    +27 860 000 040
    +27 860 000 040
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    South Africa
    +66 26 964 900
    +66 26 964 900
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    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
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    United States
    8800 707 4499
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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