MegaBus
Reviews and Complaints

I book my tickets with Megabus because is a company known for its high quality service. However, on the trip to Philadelphia from New York there was no wifi even if it was written on the bus. On the trip to Boston, there was a WiFi but it was not working, we left at 7.05 am instead of 6.40 am, without any kind of explanation. Moreover, the bus was very dirty and it was stinking as toilet from the upper deck!this is surely not the service I was expecting from megabus.

Reservation Number
[protected]-M24R-2005-BUF-TOR
I made the above reservation on Megabus from the Buffalo airport to Toronto Canada, flying in from Florida for a wedding. When the bus arrived I along with two Canadians was told we were at the wrong stop but was allowed to board.*On arriving at the St Catherine's bus terminal stop, four p***engers with reservations but there was only one seat available, at this point the driver approached the three of us he had allowed to board and demanded that we disembark the bus, the time is now **:** pm. *The stop was deserted, the only activity was out of service buses coming in to park for the night.*The two young ladies took an UBER.*At a cost of $***. (They lived in Canada) I was then stranded in a place I did not know.*I Was unable to use my phone to get an UBER, nor did I have enough cash for a taxi. I had to then call my friend to pick me up, he lives on Weston Road, Toronto, about two hours away. Needless to say I was alone and very Scared and as we all know bad things do happen. It was now p*** midnight. I finally got to my destination at around *:**pm. *Finally I would like to add that if Megabus drivers decide to allow p***engers on the bus knowing that they might not be able to take them to their final destination, the kind thing would be to not let them board. This particular driver was also very rude.*He also told us to take the next bus, which was not scheduled for another five hours.*I spoke to mega bus customer service who transferred me to the complaint department but ok course no one answered

I trust that Megabus will make this right and come up with a resolution that is fair.

My son had made a mistake and press pay when I was online looking up my ticket and when I called to try to do something about the first guy was rude so I asked to speak.yo his supervisor Adam and he was rude not understanding what was going on not trying to help and I take megabus a lot but with this I think I'll take me and my family business somewhere else cause to be treated like this when I'm spending my hard earned money with this company and is being treated like trash is unacceptable behavior and would like something done because this isn't the first time I have had a problem with this company

On Friday July 6, 2018, I arrived at the mega bus station on 65the street in sacameto to travel to San Francisco heading to Los Angeles. I showed the driver my ticket, they loaded my bags. I had two bags they both weight under 50 pounds. I got on the bus to travel to San Francisco, when I got ready to load my bags the baggage man said to other people, you got three bags I got to charge $20. So when it came around to me he said the same thing. My response was why mega bus didn't say anything about it on the phone when I booked my tickets then he said it's in the terms. I told him I didn't see that. Then he began to threatened me by saying he got to take my bag off the bus. I went to the bus driver and told her what was going on and that the bag man was trying to charge me and she didn't say anything. I told her I didn't have the money fir the bags. She said I would have to catch another bus I told her I live in Springfield Il so the bag man say what you going to do because I am going to take your bags off.them. old him I didn't have change and he said I'll get it in Oakland. He followed the bus all the way to Oakland. When I made it to Oakland this bag man in Oakland was trying to charge me $20 too. He came on the bus trying to get me to pay, he also was on threatened me all in my face. The bus driver was standing outside, I don't know if she sent him on here or what was going on. I had to run to the store across the street and get change. The bus driver was standing right there when I ran to the store so when I made it back I began to give the money to the bag man, he did not take the money till the driver got on the bus. The two people who took my money I will never for get them. My name is Earl Nelson, ph:[protected], email :[protected]@gmail.com

I attempted to change bus departure time from Philadelphia to Boston via the website, following all instructions. I was kicked off of site 3 times and on my final attempt got as far as transferring credit to new departure time and payment of 17 usd for the booking fee/change. For no apparent reason, the finalization would not go through and was not able to process change or start over. I immediately called customer service and was on hold 30 minutes and then told to hang up because call volume was too high. I had to purchase new ticket because it was imperative I get back to Boston earlier. I called customer service next morning and after 15 min was connected to a person who simply repeated a script over and over again telling me I would not be refunded. Spoke to manager who did exactly same. This was not my fault. I do not want a voucher for a new trip, I want to be refunded for the additional ticket I bought. The website explicitly states that refunds are only made when error is on side of the company, and in this case it was. Do not book with megabus- horrible customer service and basically a rip off.

This is my email address -
[protected]@gmail.com The condition of the restroom on the bus was horrific. The smell from Chattanooga to Chicago was unbearable and inhumane. We couldn't eat or use the restroom. The driver had to make unscheduled stops to allow us to use the restroom. I have enclosed pictures to document this travesty called a bus ride!

Megbus sold me a ticket for a schedule route that doesn't exist. I arrived at my departure station to be informed that the bus doesn't exit and that the next train was an hour after the bus I hadn't schedule to take was. This would put in an hour later to my destination. I had schedule my trip to accommodate plans which I could not longer make due to this false ticket. I am appalled and annoyed and will no longer be using megabus services. This completely unacceptable business practice and I will be continuing to follow up with this case until I get retribution

I write this in the best interest for the company in improving their service to maintain and expand their customer base.

Several customers including myself are absolutely freezing throughout a 4 hour journey despite it being the middle of summer, following a recent heat wave I am wearing a hat, scarf, two fleeces and a raincoat. I have found the air conditioning very cold all year round when I travel with megabus.

I am a regular customer but having uncomfortable experiences may deter myself and other users of the service from using the service again.

Please can drivers, maintenance manufacturers be considerate with setting of temperature to ensure passenger satisfaction and comfort, especially with vulnerable customers aboard.

Kind Regards
Hannah Harper

We had 4 reserved seats for the 1:40 pm bus from Albany NY - Rensselaer station to New York, NY.
We were here waiting for the bus 30 mins ahead of time. The mega bus never showed up. Instead a white bus reading Coach USA pulled up around 1:30 and left within 5 mins. It had no markings regarding it being a mega bus or a substitute so we were unaware that it was our bus.

I called 5 times to the support line. The first 3 calls in told me that the bus was actually delayed and that we would have to call back and check in for an update 15 mins later. The 4th time they informed me that the bus arrived and left by 1:42pm meaning the coach bus was what we were supposed to take. We were never notified by megabus for the change in buses. Asked to speak with them the supervisor and they put me on hold. The call was disconnected after 10 mins on hold.

So I called back again this time asking for the supervisor first thing. When I got her on the phone she informed me that the passengers were never notified of the change in bus and they apologize for any inconvience. They can't refund my money even though 2 other agents said they could on the earlier calls. Because of this we are going to be extremely late to a wedding if we even make it there at all. The soonest bus they could get us on was an 8:30 pm so now we have to take a train that cost us double of what we paid for the bus tickets and I can't get my money back for the bus tickets. So needless to say I'm pissed and this is rediculous. We've used megabus for every trip to New York City but if this is not corrected I will never use their services again and make sure people read this to ensure they don't get screwed either.

Bus from Madison, WI to St. Paul, MN set to depart at 3:20pm on Friday, June 22, 2018

Reservation Number: 40-5366-062218-M4R-1520-UOW-MSP

As instructed, I arrived at the pickup location at 3pm to ensure I would get my reserved seat. When the bus did not show, there was no explanation until 3:41pm (21 minutes after the bus should have already left). The explanation blamed traffic and then said, "The estimated delay time is approximately 45-60 minutes from." This explanation was confusing and made it difficult to determine if I would have time to find food or use the bathroom because I did not know when the bus would actually arrive.

The man who would be our driver showed up around 4pm and said the bus would arrive in about 20 minutes, but this turned out to be untrue. The bus finally arrived around 4:53pm. There was a 10 minute delay before anyone was allowed on the bus and 20 minutes before the bus left. In that time, the previous drivers had to come back to the bus because they could not find the keys our new driver had just given them.

In total, I waited 2 hours from when Megabus instructed me to show up to the pickup location. The drive itself continued without issue, but I still find it unacceptable that the bus was delayed by almost 2 hours with only a single confusing email as an explanation.

I, and those picking me up in St. Paul were put through unnecessary stress and inconvenience because Megabus failed to provide the service I paid them for. Yes, I did arrive safely at my destination, but I would consider a somewhat timely arrival equally as important. Because of Megabus' failure to provide the full service for which I paid, I would like a refund.

Megabus on 06/25/18 scheduled to leave for 23:40 is extremely late. So far it is 0300 tuesday 06/26/18 and the bus is still not here. The employees are not explaining or offering any info. To us. As a result of this will not have transportation available for me at whatever time I arrived since the intended arrival time to houston was 05:55, I would greatly appreciate megabus refunding my fare for this return trip home to houston from new orleans. Denisejohnson email [protected]@bellsouth.net

This is 2-fold. In a nutshell, I had to reschedule a trip. Unable to do so online, I booked another trip, as I was in a pinch. When I called to see if the first trip could be exchanged, I was read the policies and scolded. I asked to speak with the supervisor trying to see if I could at least apply the fare toward another trip. I was again read the policies, scolded and this time hung up on, being told there were other customers to assist.

Today, my trip was cancelled with less than an hour's notice. Given the day (Sunday) and time (late afternoon), I was pretty much stranded for some time. The option they offered was to reschedule or get a refund, minus the booking fees. I feel like it's a little unfair and unbending on their part. They weren't able to provide the service I paid for (booking fees and all), so I feel like should get a full refund. When I explained this (again to an agent and a supervisor), the supervisor hung up on me mid-sentence. Granted, I was frustrated, but this just seems like terrible customer service.

I think it's going to be a long time (if ever again) that I use this company for travel.

I boarded the above bus in Charlotte, NC (scheduled to depart @ 12:05 pm). It was delayed due to a confrontation between driver and passengers scheduled to board, ref: a "luggage dispute." Refusal to move, the driver requested police assistance which caused the bus to run "idle" due to temperatures ranging from 93-103 degrees that time of day. It was noted that "this bus
experienced other mechanical issues" in route to Atlanta on Thurs., June 14th. Once departing, air conditioning was very little! Change of drivers led to once arriving in Durham, NC, the driver was unable to restart the bus. A mechanic was summoned who was unable to determine the cause. A request for a "GO-GO Bus" to carry us to Richmond, VA led to an "approx 4-hr wait" in the bus (or city terminal). Temperature exceeded 100 degrees by then. Several senior individuals and children (and others) on-board waited while the driver attempted to get information as to the "next steps" to be taken. [This bus should have been detained after arriving in Atlanta. It should have never been put back on the road. Travelers experienced "un-due stress" during these trips! Transfer to other destinations had to be attempted to be arranged, or seek lodging until other transportation could be found. Nothing short of "full refund" should be returned to "we the passengers, " and MegaBus should orchestrate "back-up plans" such as "intermediate stops w/buses" for such cases, or arrangements w/other major bus companies to be requested to transport passengers to their destinations (in a timely manner).] My name is Sadie Jones, Reservation #72/73-5189-061918-M37R-1205-CHR-WAS, Depart: June 19, 2018 @12:05 pm, Amount paid: $82.00. I can be reached email: [protected]@aol.com. Thanking you in advance for your prompt attention to this "request!"

The bus showed up over 15 minutes late to start. As we are 45 minutes away from San Antonio the bus driver pulled over and said the engine went out. He didn't call dispatch until 20 minutes later and couldn't give us much information as to what was happening Currently still waiting for the "mechanic" to bring the missing parts I would like a refund

I was on a trip from Atlanta to Memphis on bus DD547. We made a stop in Birmingham on the way. When we pulled into the station at Birmingham it was 3:58 pm. The driver said that we had 10 minutes before the bus was leaving and proceeding to Memphis. We did not have 10 minutes. The driver left the station at 4:06 pm. Two men that were on the bus were left behind because the driver did not give us the appropriate amount of time. These two men were on a business trip and had very important luggage with them. A few passengers saw one of the men walking back to bus when the driver had turned on the ignition. When they told the driver that one of the men were walking back to the bus he acted like he did not hear any of us and proceeded to back out of the parking space. The driver also told us that none of the power outlets on the bus worked and that they had mysteriously broken. However, when my fellow passenger plugged in the charger to her cellphone, the outlets were suddenly working. The driver was very rude to his passengers.

The seat I was in had a shattered window above and it started raining very hard and I got soak and wet because I couldn't change seats because the bus was full but when we reached NC I explained to the driver what happened and all he gave me was a trash bag to catch the rain which didnt help at all it began to rain again and the driver only hes sorry and will report it and I was told he could change my seat because the bus was full until we got to Columbus by that time u had to change clothes

Megabus you [censored]! Twenty of us are currently stranded in Cardiff with the same problem. We all booked return tickets from Cardiff to London (some people are going to Swindon). However, apparently the return tickets provided (for all twenty of us) were for the previous day. Your system did not raise an error. Your coach driver refused to let all 20 of us on the bus as well as refusing to give us his driver number. We were told to book the 4.40am bus, which would mean a four 1/2 hour wait.

After we all protested, he finally called his "Manager" who stated that an emergency coach would pick us up in half an hour. That was over an hour ago! So he lied

How despicable! We have just contacted your customer service and they have stated that we should have checked the tickets. But why would you sell a outbound ticket for one day, and a return ticket for the previous day? We clearly wanted to get a return ticket today and our options were either 9pm or 12.10am. 9pm would have been to early as we were going to a concert which started at 8pm.

Why were we not given the option of of buying a ticket with cash to get on your half empty coach. Why is a 7 and half month pregnant woman and 5 young girls under 17 (one of them is 9 years old) left stranded at a coach stop at this time of the morning?

Why did your driver lie and tell us a coach was coming for us? Surely he should have just reiterated that we needed to get the 4.40am train.

Why is your customer service officer Sandra so rude. Do your stuff have no empathy? Why are they such [censored]ing jobsworths? What's wrong with your company? I guess you get what you pay for eh? Buy cheap tickets and you get substandard services

So I guess we will have to book the 4.40am and wait in the cold for another three hours. More money in your coffers then. I'm pretty sure this is not the first time this has happened with your company. And I'm not just talking about the twenty of us currently stranded here. This is probably a regular occurrence with your company.

Rest assure you will be hearing from me again.

33/34-8701-060118-M6R-0820-CHI-UOC and 26-3128-060118-M6R-1645-UOC-CHI

My ex needs to bring my daughter back to Cincinnati from Chicago. My daughter was sick so he cancelled his trip but he did not get an e-mail confirmation. I called customer service and I was told the trip started so we could not get a refund. I want to cancel the return trip but we cannot get a full refund and to keep the money we have to pick a future date and we get charged the service fee. Not to mention the furture date would simply be a place holder to save the money on the ticket and if we do not travel on that date we get charged a service fee two more times. I just want to say that this really stinks and although you have nice buses we will not be using your services any longer. The customer service person hung up before I did I could disconnect the call because I was talking to my ex on the phone and I said, "so it sounds like I need to just hang up." I told him in the conversation, "Fine, I do not want a refund then just give us a credit for a future ride." Then he told me about picking a future date. That stinks!

I am extremely disappointed in MegaBus. I had 3 tickets for 4:15pm reservation from Baltimore, White Marsh Maryland to New York City. It is currently 6:18pm and I am still waiting for the bus. I have not receive 1 email about delays which also shows lack of consideration. There are 2 mega bus employees and neither one has an update on when we are leaving.

Up on my trip from los Angeles to Oakland CA on may29 at 11:59pm I was forced to purchase extra luggage despite saying it was my carry on. Luggage handler denied my bags until I purchased one...he was very aggressive n hostile during the whole situation. I had one luggage n one carry on..n he forced me to buy to extra luggage despite saying it was my carry on.