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3.5 34 Complaints
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Mirror Essentials Complaints 34

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12:11 pm EDT
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Mirror Essentials re: order #[protected] on apr 8, 2018

I ordered the product awhile back and received it 3 weeks ago. That same day not even a minute, when I tried it on, it rolled. They said its non roll type of shapewear/panty. What a big lie. I sent them an email and chatted the same day I received the fraud/defective product they sent me. But until this day, they have not processed a refund or any exchanges. I have filed a complaint to the business bureau. What a false advertisement and what a fraud! It takes 15 days for them to send me anything supposedly. But that was after I sent them a very long email. The shipment is still in process and that was may 22, 3 weeks after I sent them an initial email. Do not buy their product. Its all lies!

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10:59 am EDT
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Mirror Essentials can not talk to a person

I am so frustrated with this company. I placed an order last week and soon after I received a confirmation email. The confirmation was wrong. I tried to call the company with no luck, it's all though emails. So I emailed the company to cancel my order, someone emailed me right back. I decided to keep the order in as long as they could change the items to the ones that I wanted. I was told no problems, never heard anything from the company again and didn't get any items.

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12:25 am EDT
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Mirror Essentials product is terrible and they do not take return for refund

I purchased 3 body shaper products from Mirrors Essentials. I did not like the product. It was not comfortable. The size was fine, it was not a product I was comfortable wearing. I informed them of this and asked about returning the product for refund. I was told they do not offer refunds or have a return policy.

Online shopping has become a scam. A business must refund a persons money if the person is not happy with the product. But online they don't have to do anything but steal your money. Mirror Essentials are thieves. DO NOT BUY FROM THIS COMPANY. THEY STEAL YOUR MONEY. IF YOU DONT LIKE THEIR PRODUCT, oh well! Your stuck with garbage and they get paid.

The Law needs to put them in jail for theft!

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Greg Lande
US
Jun 11, 2018 6:46 pm EDT

This company is stealing people's money. They sell you garbage and have no phone number to contact in order to get a refund. It's wrong!

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5:18 pm EDT
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Mirror Essentials order number 312393me

I have called you many times and was told you would take care of this problem which is the body shapers I purchased was shipped to me but was the wrong items plus you sent the wrong size. I ordered the soft shapers and in a size of M/L and you sent thick in size small. I have waited since March and called many times and there is still nothing done. All I want is the correct size and item. These are no good to me. I paid you good money. It looks like you could make it right.

Thanks for any help. I hate to report you to the better business Beauro.

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Update by Ersmith
May 22, 2018 5:22 pm EDT

This is the complaint

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1:12 pm EDT
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Mirror Essentials ultra thin high waist panties

I ordered the ultra thin waist shaping panties and the panties are nothing like the product they sent . They don't hold anything in or firm you up like it claims. I never received an email so I don't have an order number or tracking number to return them. The phone number is not working and I have not received a return email of my complaint and wanting to return the item for a refund.

This is a scam and I did not know the company was in China or would have never ordered them in the first place. How do we get help with this situation?

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1:52 pm EDT
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Mirror Essentials ultra thin/ high waisted shaping panty

OK… So on May 8 I ordered one shaping panty. Within about 10 minutes I received order confirmation and realized I was charged for two of them. I am mediately within a couple minutes email them to have them fix that charges. Two days later I get an email from the company stating that they process orders so quickly and ship them out so quickly that they were unable to cancel or fix my order. I sent a reply stating that I was already unhappy. I received an email Friday saying that I should get my order the following Wednesday. I did receive the panties the very next day on Saturday. There were in fact two sets of panties. However originally I ordered a small… The second set that I receive that I did not order is clearly a different size. I did take a picture showing the huge difference in size. ( to which I have attached to this complaint ).They are not marked with the size FYI. I have been playing email tag back in forth. Every email I have received from them, states that if I just try the product, that I will really appreciate having two of them. That just infuriates me because half of these emails are after I informed them that I had received the product and was very unhappy. I did tell them from the beginning that if they did not fix my order and refund my money that I would start blasting them and report them and also contact my credit card company to dispute. Long story short… I'm very unhappy with the billing process, the return and refund policy and absolutely with the customer service. My advice… This so-called good deal, it's definitely not worth the hassle and irritation. Save your money. I wish I would've been smart and checked out the reviews. Good luck and God bless

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6:21 pm EDT
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Mirror Essentials ordering issue

Last night about ten o'clock I was going to order some garments for Mirror Essentials. I got all the way to payment and still could not find out what shipping costs would be. I had already filled in my name, address, phone number before just deciding not to go ahead with the order. At 1:30 a.m. my phone rings, waking myself, husband and pets. And it was Mirror Essentials wanting to know why I did not complete my order. I told this woman that it was in the middle of the night and she rudely said it would just take a few minutes to complete the order with her. I was livid. This is so unprofessional and I will never ever order from this company in the future. A good night's sleep down the drain!

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9:29 am EDT

Mirror Essentials ultra-thin high waist shaping panty

I ordered 3 (by accident) of these underw to help after my pregnancy
These are total rip off they are extremely tight on the leg part
They do not keep things in place
And they roll down 😤😤😤
I find it funny that before these undies arriving at my house I would see adds everywhere and today when I need it to complain there was no adds to be found
Do mot buy these... Total scam
Very disappointed

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8:25 am EDT
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Mirror Essentials tummy shaper

Company States I received my item on April 14th. I have not received said item. I did in fact receive a gray tarp that was dirty with neon yellow trim. I was on vacation at the time when my daughter told me a tarp came in the mail. So when I came home and saw it I was baffled as to how I received this item that I did not order that's dirty. So I threw it in the trash not thinking anything of it. Until I saw the email in my spam folder that states that my item had been delivered. There is no item. I have recently filed a complaint and I hope to get my money back or the item that I have ordered.

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2:37 pm EDT
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Mirror Essentials ultra thin high waste panty

I ordered product from online firm (from China) which I saw on Facebook.
I ordered on April 1. Delivery was supposed to take 7 to 15 business days. It took 19 business days. You will note - I contacted company via their chat board and could not get definitive info regarding delivery.
I finally received product today and it was not what I ordered. It was wrong color. I ordered nude and they sent black. I also do not know if it is correct size as the garment is not marked and was sent in a package depicting Chinese writing. This company is a sham!

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5:21 pm EDT

Mirror Essentials high waisted panties

This isn't so much a complaint because I didn't buy anything. But I was about to, and as I was filling out the order I get a phone call from them.
I online shop all the time, even from ads I see on instagram, and I have never had them call me about what I was purchasing, especially if I hadn't even had the chance to purchase it yet.
The lady on the line was nice enough, but she was giving me weird vibes and somewhat persistent I get the purchase done with her. And even gave me a discount I wouldn't have gotten if I didn't do the purchase over the phone.
So I told her I would call her back, and then checked this website. And now that I see all of your reviews, I'm glad I trusted my gut instinct rather than bought the enticing product.

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9:06 am EDT
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Mirror Essentials ultra thin/ high waist shaping panties.

The panties rolled down they do not stay up and just after one hand wash started coming apart. Horrible product. Unpleasant experience. They show a pantie on the video that is completely different from the one that you get delivered. The material it's totally different from the one they showed on the video and the one you get on the mail. This is why I hate to take chances on purchasing anything on the Internet specially if it comes from China, they scammed people all the time with products that looks one way on a video and them what they send on the mail it is totally different, low quality and cheap materials.

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Gill4Lee
US
May 23, 2018 6:02 pm EDT

The same thing happened to me except Mirror Essentials did send a replacement but it was what they sent last time - except smaller so they must be using a different supplier. I went through paypal so I will open a case with them and get a refund.

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6:35 am EDT
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Mirror Essentials high waist shaping panty

I purchased this item from this company on the 27th of February I paid 2$ extra for fast delivery 2-7 days on the 7th day I contacted customer service threw chat and email they gave me a refund of the 2$ for the fast shipping bc that did not happen.today is March 10th and I still have not received a tracking # for my item.i believe this company is scamming ppl out of there money.something needs to be done about this.im not the 1st person this has happened to there are many ppl who have the same kind of stories about this company.

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NC2121
CA
Aug 28, 2018 9:34 pm EDT
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These scammers are very good with videos and advertising. They look reliable but they are not. I can see I am not the only one who has paid them for an item and never received it. Do not believe what they offer to you and do not give them your money because you may be supporting their thefts!

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Mirror Essentials
Mirror Essentials
Sep 01, 2018 9:42 am EDT
Replying to comment of NC2121

Hi NC2121,
We are sorry to hear you didn't get your order. We genuinely understand that it has not been a pleasant experience for you, however, we would like to request you to please give us another chance to make things right. To assist you, kindly send us an email with your complete name, email address and order number. You may also track your order using this link: https://mirroressentials.com/pages/track-your-order
Sincerely,
Mirror Essentials

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Darlene Ferguson
US
Aug 21, 2018 8:25 am EDT

invoice number 170265ME 19.99

Mirror Essentials
Mirror Essentials
Sep 01, 2018 9:32 am EDT

Hi Darlene,
We are sorry to hear yours was way too small when you received it and we understand how frustrating this can be. Please allow us to work these out for you. Kindly send us your complete name, email address, order number and the details of your concern at hello@mirroressentials.com. Thank you!
Sincerely,
Mirror Essentials

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Savannah d
US
Aug 20, 2018 11:54 pm EDT

I ordered a 5xl size and when I finally received my product it was the wrong size and I waited for a month and half before I received it. Then when I call customer service they transferred me to someone voice mail n I still haven't heard any response. Look all I ask is for my money back.

Mirror Essentials
Mirror Essentials
Aug 26, 2018 9:21 am EDT
Replying to comment of Savannah d

Hi Savannah,
We sincerely apologize to hear what happened. This is totally not the experience we would like for you to have. We'd like to go and completely fix this for you. Please send us an email with your complete name, email address order number and the details to assist you immediately. Our email address is at hello@mirroressentials.com.
Thank you for your kind understanding.
Sincerely,
Mirroressentials

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Nathalie Ducharme
US
Aug 20, 2018 8:25 pm EDT

Canada
Order on January 25th, never receive it as today April 28th. Send many emails, always thanking me for been patient. I finally ask to be refund. Just receive a few dollars back. They refused to fully refund saying that I had to verify the size of my order.
Big scam.

Mirror Essentials
Mirror Essentials
Aug 25, 2018 10:10 am EDT

Hi Nathalie,
Thank you for bringing this to our attention and we're sorry for the inconvenience. For the details on our Return and Exchange policy, just click this link: https://mirroressentials.com/pages/faq If you have any other concerns, feel free to email us at hello@mirroressentials.com.
Sincerely
Mirroressentials

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Terri Masterson
US
Aug 20, 2018 2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Constant emails but no answers. Order sent after almost 2 weeks. It doesn't fit correctly. On line says "easy" returns! Constant run around!

Mirror Essentials
Mirror Essentials
Aug 25, 2018 10:00 am EDT

Hi Terri!
We are sorry to hear you didn't get the assistance you were expecting but we'll be more than willing to help you. Kindly send us an email at hello@mirroressentials.com with your complete name, email address, order number and the details of your concern. To get the perfect fitting we highly advise to check the hip size in inches. Thanks!
Sincerely,
Mirroressentials

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Robin Childs
US
Aug 20, 2018 5:37 am EDT

These people sent me a girdle that was in pieces. I asked for return postage and exchange. This has been back and forth since April. No phone number to talk to any one. I request a refund.

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Mirror Essentials
Aug 25, 2018 9:47 am EDT

Hi Robin,
Thank you for bringing this to our attent and we are sorry for what happened. We would like to review your concern and get this resolved completely. To do so, please send an email at hello@mirroressentials.com with your complete name, email address, order number along with the order details. Thank you for the chance to make things right for you.
Sincerely,
Mirror Essentials

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Wilson Annie
US
Aug 15, 2018 8:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

If I find out you'll faluse advertising I'm going to report and I'm suing no one is trying to get back with me with answers about my product or refund

Mirror Essentials
Mirror Essentials
Aug 19, 2018 2:46 am EDT

Hi there, Wilson!

We understand where you are coming from. We attend to each of our customer's concerns and ensures that all of them are being addressed. Regarding your refund request or order updates, please do send us an email with your complete name, email address, order number and the details of your concern. Rest assured, we'll never stop until we get your issues rectified completely.

Thank you for your kind understanding and consideration.

Sincerely,
Mirroressentials

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Glessing
US
Aug 15, 2018 10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered panty shaper got 3 and paid for 3. I have contacted several times no one gets back to me. Customer service number does not work. Need rma and return label for extra product's. Contacted right away when i got the order. Still waiting for someone to get back to me. Frustrated . Would like to get this resolved asap so i can get this refunded.

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Tana Richards
US
Aug 16, 2018 1:43 am EDT

I order two pair of shaping panties on May 4th for a total Cost of $40.93 as if today June 14th I have not received them I was provided tracking number LY121550350CN but was not able to track the package I would lie to have my merchandise however if it can not be proved please refund my money I have or pair i ordered form you all and I love them

Mirror Essentials
Mirror Essentials
Aug 19, 2018 2:32 am EDT

Hi Tana,

We sincerely apologize for the inconvenience. Due to glitch on shippers system, we're unable to update details online until item gets delivered.

We had submitted an escalation report about this issue and our team is already working hand in hand to get your items shipped in no time.

Feel free to email us directly at hello@mirroressentials.com if you have concerns, we'll be more than willing to assist you.

Thank you for your kind understanding and consideration.

Sincerely,
Mirroressentials

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jeffgielissen
US
Aug 15, 2018 1:48 pm EDT

I placed an order #530403ME, on May 25, 2018, my account was charged on May 29, 2018. It is now 6/23/2018. I have emailed multiple times and just called the number provided here, [protected]. I says out of service or disconnected. Charged $110 which I suspect is gone.

I suspect the company maybe a fraud, or gone, or both.

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3:26 pm EST
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Mirror Essentials ultra-thin high waist shaping panty

Placed an order with Mirror Essentials for the Ultra Thin High Waist Shaping Panty on December 14, 2017. Received notification that the merchandise had shipped on December 18, 2017. Sent an e-mail on January 3, 2018 that I had not received the product. Product arrived on January 5th. January 8th sent an e-mail advising the product does not do what they advertise.Called on January 9th, left a voice mail message asking about the return policy, left order number and a call back number. January 10th sent an e-mail requesting the return process. January 11th went to their website and chatted with Dan, ticket # 580611. Dan stated he would pass my concern to customer support. I have yet to receive a response from this company. This is what they advertise: Why You Need it
Sculpts Your Figure. It has 360° compression around your back, tummy and waist, for a sleek, toned look & feel. Feels Like a Second Skin. We used smooth, lightweight fabric in order to make it your favorite daily undergarment. Extra Tummy Control. While providing 360° compression around your midsection, it provides extra-firm control over your abdominal area to flatten your belly. Invisible Under Clothing. Thanks to its seamless design, it's unnoticeable even under your tightest dress, skirt, or blouse. There is no tummy control. They are doing false adversting about their products. The website does not give an address you have to use the return label. I just want a refund of my $19.94. They can get rich off keeping people's money and not contacting them back about their refund process. I have strings of e-mails that were sent to them.

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Mermay
CA
May 19, 2019 5:31 am EDT

I made an order on March 3 2019 I order 2 pairs of the ultra thin high waisted shape panties I still have no received my order I paid $33.93 the number they have is not in service I have emailed them plenty of time and still haven't gotten a response I just want my money back

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MagsRN
US
Jan 22, 2019 6:52 pm EST

I had placed an order, but changed my mind. I started the return process and was approved. They said they would give me a refund. It has been 5 months since the order was placed and no refund was processed. I contacted my bank and they confirmed no refund was processed or pending.

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Maria MV
US
Sep 10, 2018 1:37 pm EDT

The day after I received it, I requested a refund online, as the product was defective. Was told it would take 2 business days. It has been 9. I ordered a pair of high waisted shorts on August 19th. The item was $19.99 and the shipping was $6.95. I received the product I had ordered on August 25th. The item did not work as described, and it may have been due to sizing. However. I submitted a refund request on August 28th, since I could not wear the item. I received a confirmation email, minutes later, with the return request #. I was told in this email that it would
take 1-2 business days for my request to be reviewed. I sent a follow-up email on August 31st, since that was 3 business days after my initial request. I received an auto-response email on September 1st
and was assigned a customer service rep. This email indicated that their system was having some maintenance done, so responses were taking a little longer than normal. So, I waited until
September 4th to request an update.

No response.

I emailed again on September 7th.

No response.

Very Disappointed.

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Blake Chapman
US
Jul 17, 2018 2:36 pm EDT

does anyone have a number or email or any kind of contact info? the site repeatedly kicks me off after I try to get to the returns and exchange menu

Mirror Essentials
Mirror Essentials
Aug 17, 2018 10:42 am EDT

Hi Blake!

We are sorry for the inconvenience and thank you for bringing this to our attention. Please send us a private message on our FB page to get assisted immediately or email us directly at hello@mirroressentials.com. We will do our best to help you.

Sincerely,
Mirroressentials

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TMWill
US
Jul 16, 2018 7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company is a scam! Yes, the product cost was only $19.95 but What part of their “no hassle guarantee” means no hassle? I requested a refund and was sent an email with the refund instructions which required me to answer a few questions and to send three pictures of the product and its original packaging which I did. I received an email stating that “to ensure that I am assisted fully they were going to forward my concern to their specialized team” which followed by their “deepest apologies as I may expect a delay in the response due to the high number of emails they receive but don’t worry even though the response time may be longer than usual rest assured that they’re trying their best to keep up with all their customers” then they humbly asked for my further patience and understanding. After over a week, I reached out again and what followed was a reply asking whether I wanted a credit for their website or a replacement item even though I had stated I just wanted my money back as I was not happy with the product as it did not do what it stated it did. I have since sent three additional emails asking for my money back and instructions on returning the item I received and am now not receiving replies at all! Again, it is only 20 bucks but if they’re doing this to several others it only takes 10 people and all the sudden they’ve made 200 bucks. I believe the positive reviews that I have read are not actual customer at All!

Mirror Essentials
Mirror Essentials
Aug 17, 2018 10:55 am EDT
Replying to comment of TMWill

Hi TMWill,

We're sorry to hear what happened. This is not how likely we would like for you to experience. We'd like to rectify your concern completely. Please send us your complete name, email address and order number via email at hello@mirroressentials.com. We will never stop until we get this fully resolved.

Thank you for your kind understanding, consideration and the chance to make things right for you.

Sincerely,
Mirror Essentials

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Melvina Anderson
US
Jun 26, 2018 3:41 am EDT

So glad I decided to seek out the reviews before ordering. Thanks

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Juliana Salinas
US
Jun 12, 2018 7:40 am EDT

The worse piece of undergarment I have ever bought... waste of money and time... don't believe this [censored] this product rolls down, wont stay up, fit very uncomfortable, I purchased 2.. and with reading the reviews I am sure I am screwed on getting my money back.. no big deal I will give them away.. don't want or need the stress of getting back a few dollars.. but if your reading this do not buy this product... its a waste of you money and time.. I purchased the (high-waist shaping shorts) no good... no good... no good...

Mirror Essentials
Mirror Essentials
Aug 17, 2018 11:08 am EDT

Hi Juliana,

Hearing your story is really heart breaking as our goal is to make you fully satisfied, this is really way beyond what we'd like for you to experience. Rolling down normally happens when you didn't get the right size. Please give us a chance to make things right for you. Do send us an email with your complete name, email address and order number together with your hip size in inches at hello@mirroressentials.com. We will never stop until we get this fully resolved.

Thank you for your kind understanding and the chance to make things right for you.

Sincerely,
Mirror Essentials

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Singerofdreams
US
Jun 04, 2018 8:02 pm EDT

Thanks to all for the info as it helps those of us that research first.
For those researching after...
If you never received the merchandise, dispute the charge with your financial institution. It will straighten this out, they (the merchant) have to put up or lose out.
Advice on purchasing products... check places like Good Housekeeping which provide their professional, unbiased reviews for free.
For example: https://www.goodhousekeeping.com/clothing/best-shapewear/
Happy hunting and safe shopping.

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Carolyn Reeves
US
Jun 01, 2018 7:41 am EDT

I was about to order mirro essentials until I read the reviews. Thank you for the comments.

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MinxP
US
May 31, 2018 2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order on April 15th 2017. Still waiting for it to be delivered. Haven't heard from their "Lovely Customer Care" regarding the status. Waiting to hear from their "Lovely Customer Care"

Mirror Essentials
Mirror Essentials
Aug 17, 2018 11:14 am EDT
Replying to comment of MinxP

Hi there, MinxP!

Thank you for bringing this up and we are sorry to hear yours haven't delivered yet. Its been a while and we believe you should already received your item but by any chance that until now yours has not been fixed, please do send us an email at hello@mirroressentials.com with your complete name, email address and order number for us to fully rectify your concern.

Thank you for your kind understanding and the chance to make things right for you.

Sincerely,
Mirror Essentials

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About Mirror Essentials

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Mirror Essentials offers the very best in boutique and retail goods, at a price that can't be beat! Nothing means more to us than bringing our customers a variety of great deals on all their favorite products.

Overview of Mirror Essentials complaint handling

Mirror Essentials reviews first appeared on Complaints Board on Jan 12, 2018. The latest review never received the purchased item was posted on Dec 27, 2018. The latest complaint ultra-thin high waist shaping panties was resolved on Aug 28, 2018. Mirror Essentials has an average consumer rating of 4 stars from 34 reviews. Mirror Essentials has resolved 21 complaints.
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