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ModLily

ModLily review: clothing / return policy / customer service 4

L
Author of the review
8:47 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Do not buy from this company. I purchased a couple of items i requested a return due to poor quality, but the customer service is horrible. There is no way to speak to anyone over the phone...Only correspondence via "tickets" on their website, and they do not communicate well or understand, therefore any resolution is futile. There return policy is a sham because they say "easy returns", but they make you pay for international shipping back to china, which is more expensive than your refund would be. This company has quite a racket going on! I will never buy from this company again!

4 comments
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william shattuck
US
Apr 19, 2018 1:08 pm EDT

purchased item was not satisfied. contacted them, they wanted to give us half price back. we refused they would not give a return address. they won't let us return item don't by from this company (Chinese junk)

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parker.wilma
US
Jun 13, 2018 11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

USD 34.88
80.56

Color:
Size: M ( ) L ( ) X L ( ) XXL ( )Size guides
Please select Size
My White Dress is to small how do I return for a store credit towards another dress?

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bornfree
US
Aug 15, 2019 8:51 pm EDT

I placed an order with this company for over $100. Finally received the items and they were not anything like what was pictured on their website. I have been trying to send emails to return but they don't respond.
DO NOT PURCHASE FROM THIS COMPANY! The quality is awful and their return policy is a total lie!

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Louise7
Tennessee, US
Jul 29, 2021 12:40 pm EDT

i ordered some blouses from u and i have not recevied them its been three months my transaction # is 0fb373226n1157139 my transaction id ilu20660kv8099834, I purchase this April 16, 2021, if there is anyway i can get this please send it to 1317 Deer Run Gallatin TN 37066 I spend $121.30 i would love to have my order are my money back.Myvoice ID IS MM2104170357494851-MM2104170357494779

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    Room 2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, Hong Kong
  4. ModLily social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
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