Moe's Southwest Grill’s earns a 1.1-star rating from 265 reviews, showing that the majority of diners are dissatisfied with their meals.
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employee
On 12/22/19 between the hours of 7-8 I went to Moe's for a burrito. A younger white male was handling the food with his nose dripping. Also, he was grabbing his crotch. I explained I did not want the food. I reached out to the manager after getting in my car and she said she would handle it. That is truly unacceptable to be handling someone's food.
Read full review of Moe's Southwest Grillsupervisor millie at plant city ‘s location. calling me”cracker”
Around 8pm Millie came to back where I was working (dishes) and placed the long white board behind me that fell and hit my left leg (calf). Millie never said sorry and said to me " it fell (the borad), if I wanted to hit you I will hit you wit my hand". In pain I responded "dan man that hurt". She left and went back to the front of the store and the racial...
Read full review of Moe's Southwest GrillBroken app
Your app has been broken for two weeks!!! We went to the garden city location on 12/17, and 12/23. Both times, we could not get points for our visit!! There was a sign saying the app is broken. I have written to the moe's app four times, and have been ignored!!! I know many many customers are having the same shameful experience!! Why don't you respond to...
inaccurate order
I paid extra for queso in my items and to make my entrees meals with queso on the side. I have never had a problem with accuracy from a Moe's. I drove all the way home (25 minutes) just to find the items that pretty much make a meal for me weren't there for two out of three items. Too far to drive all the way there and back again. Normally I wouldn't have cared but when you pay extra for something you expect it to be there.
Read full review of Moe's Southwest Grillcatering
I had a catering order schedule for pickup today 12/20 between 10:30-10:45. My daughter arrived at 10:30 to find the restaurant closed and the door locked. She could see the employees moving around inside and knocked on the door. No one answered or acknowledged her. She returned to her car to wait for 15 minutes and again approached the restaurant at 10:45...
Read full review of Moe's Southwest Grillchicken and beef tacos and a stack
I visited your location in Waterford ct last night, December 14. I have always loved Moes and any food I have ever ordered but this time I was highly disappointed with the food the service and general experience. I spent over $24 for a meal that was less than what I had expected. My dinner partner also said the same. The chicken was fatty, they didn't have...
Read full review of Moe's Southwest Grillgeneral manager
I have eaten there for 3rd and last time. I have never expierenced such a awful customer service. The women who interduced herself as Zoe the manager was the worst manager I have ever met. She was all over the place and couldn't sit still as I was talking to her also there was a destinct smell of alcohol coming from her. Tried to call and speak with the...
Read full review of Moe's Southwest Grillforeign object in food
We visited the moes downtown Pittsburgh on November 13th for lunch. I gave this restaurant a 3rd chance. The first one being the food was really dry and I was like it must have been a bad day. The second time I visited the restaurant my boyfriend ordered a tofu burrito and he got chicken. The 3rd time we ordered we sat down and half way thru his burrito he found a rubber backing to a chair leg. This is foul and disgusting. I emailed a complaint weeks ago and got no feedback.
burritos and service
I'm a big fan of Moe's. The last 3 times I have eaten there over the last few months have been horrible. Today, they messed up my online order to the point where it was inedible. A waste of $30. A few weeks ago, they gave me a "burrito" that was the size of a hotdog. There was 2 pieces of steak on it, and they charged me $13 for that. The other day, I walked in with two friends an hour and a half before closing time, but the employee felt like it was time for him to close. He was so unenthusiastic that we were there, he had a horrible attitude about having to make our food. There was little steak left, but he didn't feel like making any more, so he said, "you can't get steak". It's extremely disappointing considering I used to love eating at Moe's, but now, you've lost a customer. They've wasted about $60 of mine just in the last 3 times. I have had a few issues prior, but never like this.
employee theft
Moe's have a employee by the name of Shenika Henry you has been stealing money from the register and giving away food for her drug habit she is a crack head have her drug tested and ask the manager on both shifts has money been coming up short and have credit card receipt been missing I want to remain anonymous because I work with her she has been taking money for quite a while.
Read full review of Moe's Southwest Grilllack of product
I come into moes grill a lot and I'm the airport they have a lack of product they give you on your plate one scoop of meat and it's barely any and on top of that I asked for queso dip and they said itd be an extra 2$ for that this is ridiculous for 13$ I just paid for this and got barely anything and was not satisfied I'm very upset and will not be coming back until something is done about this.
everything
Employees were on their phones and didn't acknowledge us walking in and took their time to greet us. Without hair nets. And was leaning around doing nothing in between taking orders. Very slow and the rest rooms were disgusting soap dispenser was broke and toilets and sinks were absolutely sickening. Soda machines were terrible and condiments were not...
Read full review of Moe's Southwest Grillclose talker chicken salad with extra meat
On 11/14/19 @1:05pm i purchased an close talker chicken salad with extra meat and a cup of queso and a 22 oz fountain drink. I was a dine in. Well as i was eating i get almost halfway i bite down on a thick peice of glass. Durning i spitting the food back out now. I get it and i showed my coworker. I then went to the counter to talk to the manager i guest thats who he was. His attitude was all wrong. After he took the object he walked me back to the table with by then a busy resturant and had me tell him everything i put in my salad which i can only name what i asked them to put in it. At any rate i didnt want to go back and forth with him. This resturant is valdosta #889 3145 N Ashley st. Then going to look at me and ask what i want him to do about it. I just got up and left. I will leave an attachment of the recipt. Twanna Hinton [protected].
general manager customer service
It is 11/13/19 6:57 pm in south euclid ohio. I have just left moes livid. The general manager was horrible, disrespectful, and tried to use his "privilege" card to treat me like [censored]. I was placing an order for my wife who was on the phone letting me know what she wanted. I realized I had ordered her a bowl instead of wrap. I politely asked if he could just...
Read full review of Moe's Southwest Grillyour website to register for $2.00 off next visit
I was trying to finish the survey but your website timed out before I got a code or could write how pleasant all of the employee's that was working today at Store 295 when I went in for lunch with my husband at 11:49 am. Everyone had a smile and was so very polite and friendly. Keep up the great job!!! You do not find a lot of these qualities in the work force when serving customers. LOU SHAFFNER [protected]@carolina.rr.com
Read full review of Moe's Southwest Grilldelivery and service
We ordered delivery from Moes and didn't receive all our order. We called and were told that Moes doesn't have delivery, then we were told that the delivery driver was responsible for bagging the items we didn't get. Why would someone I was told doesn't work for Moes be responsible for bagging anything. The items we didn't get were the Salsa we ordered and...
Read full review of Moe's Southwest Grillcashier charge
Up on the price board it shows 3 tacos for $9.99. I was hungry so I ordered 4. When I got charged it was $16. 3 for 9.99 and one additional taco is $6? This is wrong. I questioned the price only to have the employee brush me off to help the next customer. His simple answer was prices went up. This is wrong. $6 for one small taco. I knew I was ripped off, the whole ride home. Unfortunately, I am still upset about being ripped off that I barely ate the tacos. Your employee should have at least addressed my concern, which was not done its only a few dollars but it should have never happened in the first place. I should not have been over charged even a dime. Not only was I over charged, but I got no help from anyone, and now my meal is headed to the garbage because I am aggrivated over this whole situation. I will be parking my car in front of this moes, on a regular basis, with a sign reading. "this moes will steal your money"
the person handling the money was also handling the food without changing their gloves.
Hello, I went to Moe's on Saturday, 11/02/2019, around 5:50pm to get some Queso and chips. The store number is Morrow # 138, 1853 Mt Zion Rd, phone 770-968-6671. The host name was Teron on the receipt, but not sure if that was the person serving me. When I ordered, the girl who took my money, then proceeded to go and get my chips and queso without changing...
Read full review of Moe's Southwest Grillservice/ food
I placed an online order for 2 meals including extra meat on both. When I picked up the order the service was nice and friendly. When I got to the car and looked at my order I was disappointed. The food did not look good the lettuce looked wilted and I paid for extra meat but in one order it looked like barely any meat was placed in the bowl. The food...
employee
I'm truly not one to complain but felt I needed to on this. My mom & I visit this particular Moe's often as we shop close by. We have never had a problem here. We stopped in Sunday around 1:30pm. Upon entering we see one girl behind the counter on her cell phone giggling & smiling, she did say "welcome to moes with cell phone in ear. She got off after a...
Read full review of Moe's Southwest GrillMoe's Southwest Grill Reviews 0
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Overview of Moe's Southwest Grill complaint handling
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Moe's Southwest Grill Contacts
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Moe's Southwest Grill phone numbers+1 (877) 663-7411+1 (877) 663-7411Click up if you have successfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number 0 0 users reported that they have successfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number Click down if you have unsuccessfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number 0 0 users reported that they have UNsuccessfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number
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Moe's Southwest Grill emailsorder@moes.com100%Confidence score: 100%Supportmoerewards@moes.com96%Confidence score: 96%press@moes.com96%Confidence score: 96%communicationmoescatering@moes.com95%Confidence score: 95%social@moes.com95%Confidence score: 95%communication
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Moe's Southwest Grill address5620 Glenridge Drive NE, Atlanta, Florida, 30342, United States
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Moe's Southwest Grill social media
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