Moe's Southwest Grill’s earns a 1.1-star rating from 265 reviews, showing that the majority of diners are dissatisfied with their meals.
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Carry out Order
I put in a carry out order to Moe's. Estimated time was 819 PM (20 mins.) arrived at 819, called for carry out, was told it'd be right out. 20 mins later, called again - same response. Left at 9 PM and asked for a refund. They called me at 930 PM asking where I was, I told them I left, and they refused me a refund. See picture for details on location and order information.
Desired outcome: Refund
Customer service, missing items
I would not recommend anyone to come to this moe's location. They are extremely rude and unprofessional. I came into this restaurant to place an order for my son and i. There was a family in front of us and then we were next. When it came to out turn I was told we will be with you in one moment. The woman who I later found out her name was maureen took hi...
Read full review of Moe's Southwest GrillService complaint
My 89 year old mother asked if I could get her tacos and I thought I would go to Moe's because I have eaten there a number of times before and liked the food. I got a three taco dinner plate to go. When I got home my mother struggled with the container. The lid flipped off and her food was hurled onto the floor. It was too late to drive back to get more...
Read full review of Moe's Southwest GrillService
I love going to Moe's. however my last two visits have been horrible. 11/12/2020 the first time they completely screwed up my order by adding ingredients I didn't say, such as guacamole, pico de gallo, and sour cream. 12/2/2020 the second visit I ordered 4 joey bags of donuts, they got the order right but they were half the size they normally are. I am never going back. I want a refund for my last two visits
Read full review of Moe's Southwest GrillProduct and service
They employee made the worst burrito I ever had. They scrap the bottom of the pan and gave a teaspoon of black beans. I guess he was to lazy or didn't care to get more. Not even a spoon full of chicken. The way he threw it together he just didn't care. I'll bet if he was paying for it he would of said something. I said that was a poor burrito he just gave...
Read full review of Moe's Southwest GrillI’m complaining about the customer service
I went to the Moe's at 8:15 pm tonight. My payment didn't go through at first for some technical matter and the manager yelled that I have to insert my card faster than I did. As I was trying to insert my card again he was shouting please please please wait. He clearly humiliated me in front of other customers and took his stress out on me. Very unprofessional and rude.
Read full review of Moe's Southwest GrillMoe’s southwest grill burrito on moe’s monday.
My beef burrito was made wrong. They added lettuce when I can not eat lettuce. I have dysphasia (difficulty swallowing). When I took a bite of my burrito, I choked on the lettuce. My PCA had to give me the Heimlich maneuver to dislodge food. I called and asked the shift manager to remake my order. He asked me if I had an allergy to lettuce. I said that I...
Read full review of Moe's Southwest Grill and 1 commentPhone in order
Tried to order on line after braging about there catfish dinned was great was put on hold over 20 minutes! Called back to complaint and was given grief about calling back and got hung up on after calling back good place to eat if you do not make a call in order unless u do not mind being putting on hold forever and then trying to correct problem and given more! Grief about calling in the young lady needs a course in customer service and so does the sob male that answered the phone the 2nd time. Not a place I would recommend! Good luck on trying to get food here
Service and employee
I was there to get a breakfast burrito on 08/10/2020 at 5:49 am and the ladies there didnt wear gloves didnt wash there hands very very rude and charge me for the sauces and on my reciept it shows cookies not sauces
Read full review of Moe's Southwest GrillFood
In 8/6/20, I placed an online order for nachos with steak. I placed the order online because I was in intense back pain and had been undergoing treatment all day. I was not in physical condition not to stand in line. Once I got home I discovered the order did not have the queso cheese. I could not eat it. Imagine eating steak and nachos without any type of...
Read full review of Moe's Southwest GrillService, quality, unprofessionalism
We placed an order to be picked up. My husband left in plenty of time to get there for the pre-arranged time. When he got there, our order was not ready for at least 25 minutes past the scheduled time. The quality was definitely not what we expect from Moe's. My husband's and son's orders were incorrect. I also take my granddaughters to Moe's, so I save my...
Read full review of Moe's Southwest GrillUnprofessional behavior
I ordered food for curbside delivery online, but realized afterward that Hard Rock Sauce was not offered. I called the store to see that I could get the sauce added to my order, and every time I tried to speak, I was interrupted. After several times, I spoke up and said, "will you please listen to me.?" I did not raise my voice, but calmly asked to have the...
Read full review of Moe's Southwest GrillShift manager bullying / retaliation
My daughter has been working for Moe's over two years, we moved during this time and she was rehired in August 2019 to the Chesapeake/Battlefield location. Recently a new manager Melissa, joined the staff and begun bullying my daughter. My daughter reported her to the general manager Lori and the bullying/retaliation became worse, which forced my daughter...
Read full review of Moe's Southwest Grillcustomer service, forgot to give us 2 of our orders, mgr treatment of new employee outrageous
Tonight we had a horrible experience at your Harding Pike Moe's in Nashville, TN on Sunday evening 2/16/2020 around 6:30pm. From the moment we walked in the door there was no greeting. Once we got up to give our order the new young man did his very best to work quickly and efficiently. While doing this a woman who seemed more seasoned came out with new bin...
Read full review of Moe's Southwest Grillservice - dirty restaurant - no chips
The restaurant at 6416 Carlisle pike Mechanicsburg PA 17050 - at our previous visit we had to wait at least 30 mins to order due to only one person working. Our order was placed with an over worked staff member who was at her wits end being alone - she was making orders, and ringing customers up. The salsa bar was empty and a mess. The food she gave us wa...
Read full review of Moe's Southwest Grillquantity of chicken, rewards
Receipts are usually not provided unless requested. Scanner has been down for over 3 months. Phone number provided fails to generate rewards randomly 25 to 50 percent. Decmbers was supposed to hrant additional bonus rewards and did not. Amoint of chicke. Provided today was a small tablespoon if that. Reported rewards problems and scanner down in December . now I'll get on social media and start going to a different location
Read full review of Moe's Southwest Grillqueso/tortilla chips
I recently visited this location and feel that I was given wrong size of dip and definitely not enough chips to go with it. Unfortunately I live a bit aways and didn't check bag til I was home. I'll attach pics. If these amounts are the normal standard now. Doubtful I'll be dining there anymore. Thank you for taking the time to read this. Not sure what I'm looking for here other than bringing it to your attention.
Read full review of Moe's Southwest Grillear muffs
Please explain how this bowl was worth almost 10 dollars. No one would be screwed like this for simply using mobile order my husband simply wants chicken. Rice and cheese. There is hardly any rice. This is sinful. This location is awful to begin with but seriously stop robbing people. When we could go to chipotle or qudoba and get excellent service and a...
Read full review of Moe's Southwest Grillmanager - "mad dog"
our family of 4 was at the beginning of the line. I ordered a JC chicken and black beans. The lady who was helping me asked if I wanted white meat or dark meat. I've never been asked that at moe's and was suprised by the question so I questioned the lady on the matter. she stated that they offered white and dark meat. I shared that noone had ever asked me...
Read full review of Moe's Southwest Grilllack of customer service and wait time
I visited your location today around 2:00pm on my lunch break. I stood in line which only had 1 other customer in front of me and I waited for 20 minutes for the associates to finally get around to waiting on me. When I did finally get waited on, the lady never smiled and was not very friendly. While waiting in line several of the associates were having...
Read full review of Moe's Southwest Grill and 2 commentsMoe's Southwest Grill Reviews 0
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Overview of Moe's Southwest Grill complaint handling
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Moe's Southwest Grill Contacts
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Moe's Southwest Grill phone numbers+1 (877) 663-7411+1 (877) 663-7411Click up if you have successfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number 0 0 users reported that they have successfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number Click down if you have unsuccessfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number 0 0 users reported that they have UNsuccessfully reached Moe's Southwest Grill by calling +1 (877) 663-7411 phone number
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Moe's Southwest Grill emailsorder@moes.com100%Confidence score: 100%Supportmoerewards@moes.com96%Confidence score: 96%press@moes.com96%Confidence score: 96%communicationmoescatering@moes.com95%Confidence score: 95%social@moes.com95%Confidence score: 95%communication
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Moe's Southwest Grill address5620 Glenridge Drive NE, Atlanta, Florida, 30342, United States
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Moe's Southwest Grill social media
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