Monarch Dental
Reviews and Complaints

THE ORTHA DEPT IS HORRIBLE THEY ARE FRIENDLY BUT NOT KNOWEABLE OF OPTIONS FOR BRACE
YOU PAY FOR WHAT YOU GET PLEASE SHOP AROUND I DID BUT STILL WAS NOT A GOOD EXPREINCE

I am an up HAPPY customer with your orthodontist dept. I HAVE NOT SMILE AT ALL SINCE MY BRACE HAS BEEN REMOVED I going to the location on Fannin in Houston Tx. I have gum tissue between several of my teeth very noticeable in the front, i have spoken to the orthodontist regards to this problem several time she advise me that its common with brace to make you gums swell. She advise me that once my brace are off go to a specialist to get it removed Periodontics, wrong if removed I WILL HAVE GAP, , GAPS GAP BETWEEN MY TEETH. My brace has been off for 3months gum tissue is very noticeable and I have visit my general dentist and was advised that ortha should of recommend me to get that remove before my brace on or I could of removed the wires to have that tissue removed. To have the smile with result with no space I have to PAY for tissue remove (no problem with that) and get brace or AGAIN or invisine line( it look like retainer ). This is unfair I totally feel in my heart that I have waste my money on brace only result or at the bottoms .I ask the ortha to let me see a picture before and after she never has the picture. PELASE DO NOT GO THERE!

Monarch Dental sent the first notice of a refund in Feb 2011. The notice said bring the notice to the office and a refund check would be sent within 7-14 days. 4 months later I recieved the same notice and recieved the same answer but was also told the second notice was a mistake. 3 weeks after recieving the second notice I was told at the office visit that they were still trying to verify if the refund was for the payient or the insurance company. They said they would not give a corperate office phone number or a point of contact to talk to about the notice.

Very disappointed in the managment of this company!

My husband and I were going to them. I at the time had previously seen another dentist that told me I had two cavities and pretty over all good mouth health. My husband needed more extensive work but was just a few extra regular cleanings. was moving. I looked through my insurance book, and called and scheduled. Had no idea at all it was a corporate office. The answer like they are just a small office. Went in and and before I left that day she did 6 molars in one side of my mouth. The same for my husband. Also says he has perio disease and needs 3, 500 dollars worth of treatments. I looked up pictures of perio disease, he just needs a good cleaning. No she is unwilling to treat my husband due to "no compliance of reccomended care" even though my insurance says that it doesn't fall in to the ADA guidelines for perio disease. Screw them, charged 200+ dollars each filling. BTW...I am on medicare.

They suck you in with a cheap first visit. Mine cost only $25 for the initial exam and x-rays, and for a sorry, broke grad student without any health or dental insurance, that sounds like a deal.

The first appointment was fine, although I must say it took forever for them to come up with my treatment plan and the cost and everything. I was in a lot of pain that day because I needed a root canal which was performed that very day, and I was thankful for that. They did say that I might need two root canals, at the tooth that they root canaled, and the one right next to it, with a filling, because surely its impossible to say what tooth is really the source of my pain (Note, the sarcasm). Once they saw that I was willing to sign up for some cosmetic work (Having two of my front crowns replaced because they've yellowed over time and have the ugly metal lines at the gum lines and having my teeth whitened and having a night guard made for my lovely night grinding habit), they decided the second root canal wasn't necessary after all, and that instead, the filling had to be replaced with an inlay, mind you, not a regular filling, but a fancy piece of porcelain that costs more than 3x as much but serves the same functional purpose as a regular filling.

Next time I came in to have my inlay on one tooth and crown on another cemented, it took 3 hrs (!). The portion of the tooth that they were going to place the inlay was so, so, so small that, of course, it didn't fit, so part of the long visit, to be fair (To them) was due to them trying to make the inlay fit. However, I noticed there was only one dentist per maybe, about 5-7 other patients total for the entire three hours I was there.

Needless to say, I had a lot of time to rethink that inlay, ended up asking the dentist why he thought it was better, and his answer was simply that "its porcelain," after which, I politely inquired whether he was, by any chance, offering me an unnecessary service simply because it cost 3x more than a regular white filling. They ended up doing the filling, and finally got the crown on (Which, I am happy with, by the way, but the crown, mind you, is more a reflection of the quality of the lab monarch uses and not the actual dentist or the dental office).

I've canceled the $8000 worth of work that was supposedly given a 40% discount (Something they do for people without insurance), but I did this after I got set up on a payment plan and a credit card (On a day that I was clearly not thinking straight because of the pain from the tooth that needed a root canal), its been a month and i've been calling these monarch people to adjust my payments, given my change in treatment plan and the amount it amounts to needing to be changed from $8000 to $2500 (For a root canal, crown, and filling with their supposed 40% discount), and still haven't gotten this taken care of. Looks like once they got your down payment money, and access to your bank account (For your payments), they like... Have no need for you anymore.

Also, they "diagnosed" me with needing a deep cleaning, amounting to nearly $1000 dollars, and refused to do any regular cleaning until I get the deep cleaning from them first. Luckily, I didn't get the deep cleaning on the day of my root canal (When I wasn't thinking straight, and almost did), and did seek a second opinion, actually suggesting to another dental professional that they do a deep cleaning. The second opinion was: "deep cleanings are for people with periodontal disease. You've got crowns that necessitate you get a regular cleaning every three months, but no, not a deep cleaning, because that's for people with periodontal disease."

So, look out for the offering of unnecessary services. If you've got less than perfect teeth, its easy for them to throw in the deep cleaning. If you've got wisdom teeth and you're young, its easy for them also to throw that in, even if they're not bothering you. Both of those things are really big money makers. For those of you with insurance, you might not even think twice about this, as these services, however expensive, are considered maintenance and/or preventative, and likely to be covered, such that monarch will be getting the money, not from you as an individual necessarily, but from your insurance company (Which is the kind of thing that drives premiums up, with less services getting covered).

Also, worth mentioning here is that, they offer 40% to everyone without insurance, which sounds really appealing, especially after such a cheap initial visit, also offered to those without insurance. However, if you look at their break-down for things like crown work, they throw in "cosmetic fees" in twice, one for the porcelain that the lab uses, and the other for the actual, "cosmetic" putting of it on. If you ask me, thats just ridiculous, as a reasonably, cosmetic application that is also functional ought to be a given, with a porcelain fused to high noble metal crown that already costs $1100 without the extra $400+ they throw in for "cosmetics."

So, another words, the 40% discount is really deceptive, as they inflate the cost substantially to an already inflated cost of services, and then take the 40% off. I think the real "give away" for me as to how "money hungry" this company is is when I asked the dentist about at-home dental whitening, hoping for some sort of feedback, and he was like, "well, I dunno about them at-home dental whitenings." I mean, come on... Are you really that intent on the $350 (With your 40% discount) that you would otherwise make by having your hygienist whiten my teeth?

This is the wal mart of dentistry (E. G. Poor service, the more customers per the least amount of employees [such as the aforementioned one dentist per 5-7 patients] possible, profit at the cost of ethical practices), only the prices are the equivalent to saks fifth avenue of new york stuff. If you've had bad experiences, and considering the amount of bad about this company plastered all over the internet, please report them to the better business bureau, so the process of holding them accountable for their poor and outright deceptive business practices can begin.

After hearing an ad on the radio for Monarch offering a "special" for new patients and given that I don't have dental insurance, I made an appt. Appt was at 10:30am...didn't get called in until 11am. First appt was $39, which included x-rays, the hygenist looking at my teeth, and a brief dental exam by the doctor. That was fine. But then, the advertised teeth cleaning at $53 was not available to me because they said the bottom teeth needed a "deep clean, " which normally costs $906, but with the new patient discount, it would be $406. They would not let me even "purchase" just a regular teeth cleaning, unless I did the complete treatment they were recommending. I then went to my previous dentist to get a 2nd opinion. My bottom teeth did NOT need a deep clean and they went ahead with a regular cleaning on my teeth. I am now having my xrays transferred from Monarch to my regular dentist (with more charges from Monarch of $25!). It's just a way to get you into the office and then require unnecessary work to be done. Not impressed with the office or their equipment either, though the staff was nice enough.

I have not been to the Monarch Dental office since 2009 and the will not see me because they say that I was turned over for collections. I had nothing but problems with their billing office! I don't think they know what they are doing! They over charged me, could not get their pricing right, ordered a lower partial for me when all I wanted was a set of upper teeth and then tried to charge me for them. If you go to the Smithville office please get everything in writing because they will screw it up!

Had a root canal done in one office. Great dentist and office staff. Had double insurance and they verified with the secondary insurance that I had already met my deductible.

Had the crown done at another office. Great dentist. Office manager overcharged for the crown. I told her I wouldn't owe that much as I had double insurance, but she insisted and I wanted to get it done, so I paid. She said she would immediately refund the balance if I was correct, but then she wanted to collect the deductible the other office didn't collect. I told her I met the deductible three months prior on a filing. She said she would wait to collect the deductible until she heard from the secondary insurance.

After secondary insurance paid on crown, it proved I overpaid by $70. I tried to get a refund, but she again claimed I owed the deductible for the other office. I showed her the EOB from the filing proving the deductible was met. She said would refund overpayment.

Three weeks went by and no refund. Secondary insurance sent the payment on the root canal direct to me. I called that office and paid the balance. I said I should have a credit, but they informed me the other office had recharged the deductible again. Called the office manager, again. She claimed I still owed yet another $50 for the deductible on the root canal. I reminded her I had shown her the EOB for the filing where I met the deductible and that I had paid the entire balance remaining at the other office. She claimed that was just what was left after my primary insurance paid and I still owned another $50 in deductible. If I paid the balance in full, irregardless of insurance, how can I still owe yet more? I need to get in on this racket.

West Valley has great staff and dentists. Ogden has great dentists, but I'll be staying away because of this office manager. I could take the matter to court, but with time off work and the frustration factor, I can't justify if for $70. Lesson learned.

Monarch in humble, tx.@ 1960 bypass is one sorry location. They can't get their billing codes correct for insurance payment, it comes back on you through collections. They qoute you one thing and end up being charged something the insurance company want pay because of wrong coding. I have talked to the insurance company on several occasions to verify why bill was not covered. Answer, in short order monarch was not coding and sending correct information. Suchas xrays, improper wording in verification of services. I was getting another estate plate today 1/11/11 to replace the one that broke and they took me in for xrays, then took me in a room for an upper impression. Before that could take place maria (Monarchs'supervisor) came in and wanted me to pay first, which had never happen before with all the breaks I have had with their poor lab. Words to the wise please find you another dental agency.

This office has overcharged us for services ever since we began going there about 9 years ago. The first time I found out was by speaking with my insurance provider on another topic and the representative mentioned I should have paid a specific amount when in fact I paid more. I ended up requesting a review of all charges since we had begun going there to find out we had been overcharged by $1500.00. We did get reimbursed and was told it would not happen again. GUESS WHAT! It happened again! I am just geting done with another dispute that has lasted the past 3 years and the office Manager (Melissa) does not follow through with ANYTHING. Needless to say, after I waited 4 months for Melissa to handle it (as she assured me she would), I had to go above her and have someone else do the research. YES, we were overcharged AGAIN for services in total of almost $800.00! I HIGHLY advise anyone who has used or uses Monarch to review your EOB's that your insurance provider sends after treatment and compare to what you actually paid for the services. Monarch DOES NOT abide by the agreeed rates and fees that they have made with the insurance companies and chooses to charge what they feel is good. Your EOB will have listed what YOUR portion of payment should be for the service. If you use them, do so at your own risk... just remember I TOLD YOU SO! J&H Black

Went in for mild toothache. Dr. was unable to see which tooth was bad even with an x-ray. They blew air into the tooth causing the nerves to become painful. Dr. stated the tooth had a small crack in it and wanted to do a crown and all this other stuff. When I asked for a second opinion the Dr. had an attitude and even though I ask her to not tell the other Dr. what she had found, that did not happen because the other Dr. also had an attitude with me. They asked if I had seen the crack and when I thought they were going to put die in it so I could see the crack, they blew air in it again instead, causing great pain. After leaving the office the tooth became extremely painful, so much so that my husband had to call them to call in a prescription. They would not let us speak to the Dr. and stated she would not give me anything that I was to just take Tylenol or ibprophen. After my husband called back again asking for some help. They finally said they would call in a prescription after the Dr. was done with another patient. An hour and half later the prescription was never called in and of course the office was closed. When my husband called them the next morning they said that they could not get through and or they kept hanging up at the Wal-Mart we asked them to call. Even though the Wal-Mart pharmacy has an answering machine to leave prescriptions on. I then asked them to send it to another location, which they said they would. I then called the Monarch main office to file a complaint and when they put me on hold to find out if the prescription was called in they told me that I was to just take 800mg Motrin because the Dr. was not call anything in. Do not go to this express, drive thru, hurry up, back yard dentist organization. They take your money, herd you through after long wait times and quick I don't care diagnosis. They either do not teach bed side manners and patient care or this place did not attend the class. Totally unprofessional. Spreads the word, save your money, time and most important save yourself some PAIN.

Avoid! I left a $100.00 deposit at Monarch Dental towards an exam/cleaning needed. When I scheduled the appointed I was told that, they had transferred that money towards an account which I had in the past & was billed for 2&1/2 years after patient was seen and owed on, but was making payments towards as agreed with them., I was told that they would not see me or transfer the money back unless I paid the $75.00 owed from old account. I never authorized them to use the deposit of the cleaning for that. I told the girl I also needed to see the dentist for work I had done a month prior and paid almost $3, 000.00 for, since my tooth was bothering me & didn't want 2 much time to lapse so it would be covered and she told me No, until I paid the $75 owed, I told her that was already paid for and she said No, I then asked her for the corporate number and she said she could not give it to me, so I asked for the managers name and she said she could not give the last name. I told her to have the manger call me & she said she couldn't call me she already told her what to say. I don't know what kind of customer service they call this, when they won't give you information, the manager refuses to speak to you, and they don’t honor their word /procedures after you have paid for it.

Went in for normal 6 month cleaning, NEVER miss.I arrived early but they they kept me waiting for my 8:30 appointment until almost 9:00. Then instead of the normal cleaning/evaluation, x rays the "hygienist" said I had to get up out of the chair (with the ridiculous napkin around my neck)before she went any further, to discuss payment with the receptionist.I told her I wanted to get my teeth cleaned as my insurance provides this 2 times a year.I refused to make any payment arrangements. I never even saw a dentist.I will NEVER go back.

Monarach dental ridgmar mall, fort worth, I made an appt to have teeth cleaned, they never indicated that my first visit I would not see the hygenist but would only have xrays and see the dentist who just poked around in my mouth. My ins. Only pays for 1 set of xrays a year now I will have to have another set at my expense cause they charge to get a copy of them. I feel I was mislead on the first visit and scammed. They could offer no explanation and did not want to give me my xrays. Would never recommend them to anyone.

I went to Monarch as an emergency referral as my office is without a dentist, I went two time assuming that they were going to pull the tooth that was hurting, after paying 122.00 upon my arrival for the second appointment, they just had the periodontist take x-rays and give me drugs for the tooth with subsequently fell out on its own three days later, now I'm getting a bill for the portion which was billed to Cigna and Cigna already paid - they are crooks, stay away from Monarch Dental, i agree, they only want your money and would rather drug you up than make you feel better.

I had been a customer of Monarch for over 16+ years and this year I finally had enough. The lack of service I experienced in 2009 was incredible. I had an appointment scheduled for a cleaning & exam for June. The day before I received a message at home (not work or cell) to tell me the hygienist had to take the morning off and I would get an exam and in the morning & cleaning in the after. Seriously? I have a job, so that didn't work for me and I called and left them a message to call me back to reschedule. Never heard back from them. Called them 2 more times in June & July left messages to re-schedule that appointment with no return phone call. Finally, end of August I was able to get a hold of someone who told me "they were short handed and that is why they didn't return calls". Needless to say during my visit I had yet another new Dentist, Hygienist still pronounced my name wrong (again) and I told I needed to have an inlay. The incompetent desk lady provided me an inaccurate estimate which indicated I would pay 55% of the procedure which I did when it was done in December. When I had questions about procedures or insurance she couldn't answer them. Now, I have spend 6 months trying to discuss with them an outstanding bill since Insurance didn't pay, but again the phone number provided is never answered and they refuse to call me back. This is not the first time I have had an inlay and I have the records that show what I have paid in the past. They simply do not care and clearly do not need business.

My terrific new dentist is close to my home, sends a request to the insurance for a estimate prior to doing any work, gives free teeth whitening system, sends a thank you card after any service, and sends a birthday card. They even fixed my in-lay from Monarch free of charge.

After making an appointment to the understanding that I would be helped pull not one but two infected teeth, i arrived to find out that because i dont have insurance they refused to see me. So when you set an appointment take everything with a grain of salt, and dont waste your gas going out there. Everything they told me from the price of the visit to the way they are willing to work with people with finical hardship are false. If you want help your better off going to the health department or school of dentist before going to any monarch dental office.

Do not go to monarch dental in layton, utah - horrible service!
I scheduled a root canal appt in apr and it took four weeks before I could be seen. The first appt the dentist performed a partial root canal and I was told to "come back in two weeks to give it some time to heal before completing the root canal". Earliest appointment was six weeks out, had to book it. The day of my appointment I called to ensure I was still being seen because I didn't receive the standard "reminder call" and I was told that I was "not" scheduled... Matter of fact they didn't show me scheduled at all?! Hmm, I only had a partial root canal done six weeks ago wtf so of course they earliest they could take me was two weeks out... That appointment was cancelled due to an emergency the dr. Had, rescheduled again (Now it's the end of june) and this appointment got cancelled because they were not going to be in the office... Fed up at this point and in pain since april, I called my insurance company told them the scenario to see if I could have another endodontist complete my root canal and find out that monarch had billed the insurance company for a full root canal and I was maxed out on deductible (Fishy I know)! Needless to say I had my root canal completed by a real professional (Wayment endodontics) in august and I had to pay out of pocket fees, and am now fighting to get my refund from monarch since they "claimed" to have completed the root canal.

I am very upset with the work done on my teeth. I had wo crowns put in the

same day. The back bottom moler was infected. He gave me at least seven

numbing shots. It still hurts. I went to another Dentist who states I now

need a Root Canal. I am Stuck paying Six hundred dollars for shoddy work.

I think this is very unfair...

And I still have a bad tooth. I will never return to them. Neither will

my family.This was last year in June. I went for a second apinionin January

2010. I still have pain and I still have a bill. Life is Good. Ya right.

My issues started with Monarch over a year ago, I was advised that I needed a deep scale cleaning which I was in agreement with then I was told would need crown also well the root canal was completed, I was told I could not use a cheaper material as the dentist would not do the crown if I did so after several calls 2 different office managers who promised they would help double billing now with collections, a area manager or maybe 2 I have talked with so many even when I went back for additional treatment the office manager did not even speak with me she sent one of the front receptionist back to explain billing, so I really believe they are a garbage dental franchise who care strictly about what office makes the most money, So I will not use them again & I still don't have a crown but I get a Collection Notice every week saying that I owe about $1000.00 after I had 2 dental insurances each pay over a 1100.xx which they say 1 of the checks they sent back & of course insurance says we did not get a refund, plus I paid about 600.00 out of pocket, All for aRoot Canal, Oh did I mention the next time I went back they had the nerve to prep me again for another Root Canal, this is the Denton office I never had problems at any of the other offices I used.