Morrisons
Reviews and Complaints

For Valentine's Day I bought mussels half of which did not open so had to be discarded I was annoyed but wasn't going to complaint, however I bought (for the umpteenth time) your fabulous (normally) fillet steak. On my husbands birthday we had a meal for which I purchased 5 fillet steaks. Unfortunately the counter was shut as I was shopping at 8.30am. I was absolutely furious when opening the packs to discover that 4 of the 5 pieces had a ridiculous amount of fat hidden underneath. This completely spoiled dinner again as I basically had to make 4 pieces stretch to 5. Do you ruined both valentines and birthday with sub standard expensive produce.

I have just left the Morrison's store Metz way Gloucester. The corner yoghurts are on special 10 for £3. When picking out the ones I wanted I was checking the date and was amazed to find yoghurts for the date of 28th January! It's the 21st of February today! I gave a few of these to a supervisor.
What is happening to your stock control? This is disgusting, and should not be expected in your stores.
I understand now how I managed to have a yoghurt out of date in my fridge the other week.
You may also note that the eggs although not quite out of date, are stacked incorrectly with newer stock in the front. And also the wrong price ticket put in front of the wrong eggs, which is confusing.
Look forward to your response.
Sandra Bartlett

I am appalled at the beef I purchased from Morrison's porth!
My dog could not even eat it and ruined a family celebration!
I would like a full refund and a gesture of good will also please!?
I even cooked it in the slow cooker on low as when I opened it, it looked tough!
I have tried to send more photos but it will not allow me to.
I would like this refunded ASAP please!

I had just completed my third 12 hour night shift in healthcare and I pulled up to your petrol station in willenhall wv12 middle piece way, when the petrol would not come out the pump, a women comes out and hands me a piece of paper that says I had a no means to pay on my registration plate and she informed me that I will not get petrol anywhere now, the paper just stated Stoke Morrison's with no other details and I stated this was not me and I asked what I should do she said to phone police so off I go embarrassed and shattered, I phoned 101 and they said that it was not there remit to deal with this and I would have to go back to the petrol station, so back I go, I asked for details of the store so I can phone them but she said I don't know which store you will have to google Stoke Morrison's and phone them all which I found very unhelpful, I ended up phoning customer service who told me told me to phone another number which I had lots of trouble which the number would either ring out or pick up and hang up or cut me off after around an hour of perseverance I finally get though to someone and they run the reg and the photo comes up to show a different car and told the reg had been read wrong and he will take the stop off and then said yeah sorry about that and cut the phone off, now I find this to be very poor service and handling as I had to ring several people and go though the stress of thinking my plate had been cloned and spend hours trying to rectify it I believe you should have some better system to deal with this or staff to know a number rather than me having to go through all this stress and bother through no fault of my own and all after a 3rd 12 hour night [censored] in a row, I don't believe and remark of "yeah sorry about that" just doesn't cover it. I would appreciate some sort of reply or something for the stress and inconvenience I experienced from the faulty system to the staff at the branch
Regards
Jessica Mosedale

[protected]
I shop for my 92 year old nan who doesn't remover things very well at her age.
As a mum if 5 I online shop with my mans preferred shop (morrisons)
I have telephoned you and said I'm at morrisons I need to return an item which you have said I can't do .
You substitute ms vagisil for dry vagina to canasten Itchy thrush cream.
Incorrect substitute

Hello,

We recently purchased the attached tuna steaks from morrisons via Amazon.

The Tuna was inedible. It was off. The packaging indicates it was caught in 2019. We had to throw it in the bin. I would like to be refunded please.

Thanks
Sophie Hyman

I have just come to prepare lunch and the bread roll had a sharp piece of plastic embedded in the roll.

My young children have already eaten two rolls, which makes me concerned.

Pictures attached

I recently come to one of your stores to do my weekly shop that I have been recommended to do as I am a vulnerable person and have to shield due to the current pandemic. I discovered last night that a few of the products that I have purchased are now out of date. However, they were out of date on the day in which I purchased the products. They had not been reduced in price to show the use by date and now I have to go food shopping again to replace the food. This is also not the first time that this has happened to me and I am absolutely appalled.

I was expecting my delivery yesterday the 10th feb between 8/9pm I received a email saying it was on its way it never came I called the helpline and they couldn't help. Today the 11th feb I called again and had a very helpful lady but again couldn't help... I am a key worker and wirk for the NHS this date and time was important to me. I was given a response that the delay was down to adverse weather conditions I can assure you that as this order comes from Mansfield the weather conditions were not adverse as the lady told me my husband was working in that area all week, I'm now having to sit all day at home on my day off waiting for my food order to arrive, I had no emails to state the order was going to be delayed or that it was ever going to arrive I had to call to find out this information, so a total lack of communication from Morrison's and total lack of customer service and care. This is the first time I have shopped online with Morrison's and it will be the last and you charge customers for home delivery, I expected more from such a company and I also expected my £3 delivery charge to be refunded I hope my shopping arrives today as it's my only day off and I had plans to see my 83yr old farther...I now have to wait and see when my order arrives and waste my time waiting. Not impressed at all with this total lack of communication and care from Morrison's. I expected better.

I'm really disappointed, I bought wrong size underwear yesterday, returned today to exchange for correct size, to be told I can't return underwear. Still in packaging & not been worn. I didn't realise that sizes were all mixed up on the same hook, would be a good idea to put just one size on each hook & not having them mixed. Less chance of people picking up the wrong items.

My Partner was at home with our 7 month old little girl who was asleep in bed, our food shop arrived and my partner was told by the driver that he needs to come down the car park from the 3rd floor, (our flat is accessible by a lift so wasn't exactly hard work for the driver) to collect the food or he will have to rearrange, the weeks shop we ordered mainly consistented of items for our baby who needs food for the week. My partner questioned the driver and was told it wasn't his problem. We are both NHS Key Workers and ordered from Morrison's for the first time due to getting an NHS Discount. I was told on the phone that this is company policy and all they can do is apologise, from now own we will be using a different company that can meet our needs with different policies.

On entering the store this morning at 7.00am
There wasn't any staff at the till at this time. When I asked if any body is serving to a manager who was present another member of staff named angela butted into conversation and told me I was to early to be in store and that I wouldn't be served with my poor attitude in not so many words. For the past two weeks no member of staff has been on this till on time in the morning this I can except even though it's poor time keeping. The member of staff who spoke to me abruptly and rude I would like reprimanded for poor customer care and rude attitude

Hi. Can you please explain the state of your vegetables in store lately, especially the cauliflower and broccoli? I have noticed a sign saying that you are having problems with your SPANISH supplier.
I live in owston ferry also know as the isle of axholme, it is a very rural area surrounded with farms supplying potatoes cauliflower and broccoli! I shop at your store in Scunthorpe and I am only 20 minutes drive to that store. Why do you not purchase local supplies? There are plenty.
Also I sent a similar email to your Morrison's complaint website. And I did not get a reply.
Last year I sent an email about your steak pasty's. It seems even though they're advertised as having an abundance of meat, they did not.
Your communication skills aren't great.
Please buy local. It helps everyone.
Thank you
Stuart waite

I did my shopping on Monday and there was a problem with the payment machine and had to put my card in three times before payment went through. But on checking my bank it still shows another payment pending? You've taken one payment but all week there has been the same payment as pending, making my available balance lower than it should be.

Would appreciate your help to sort this,

Karen leaper

On my weekly shop this week I purchased some Pink Lady apples, when I got home to take them out of the packet I realised one of them was bad/ black in colour. This was really disappointing as the apples were in date and are not ‘cheap' apples. I would appreciate some form of compensation for this as I am a frequent customer of Morrison's.

Many thanks

Miss N Fisher