CB Grocery Stores and Market Morrisons Bad service

Morrisons review: Bad service

Alison Neilson of GB

Feb 23, 2020 8:48 am EST

I bought cigarettes from the Morrisons Garage on Friday evening, £20 petrol, 40 Mayfair and 40 Marlboro Red. I opened the packet of Marlboro Red yesterday and found out it was actually Marlboro Green. Took them back to the Garage today to exchange them for the correct brand and was told to speak to Customer Services in the main supermarket which I did and spoke to 3 different people including the duty manager, didn't get his name, who all said the same that it's not company policy to exchange cigarettes and nobody apologised for the mistake.This may be company policy but a member of your staff has made a mistake and I'm £11+ down with cigarettes which I don't smoke! What do you propose?

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Morrisons Contacts

Morrisons phone numbers

+44 345 611 6111
+44 345 611 6111

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Customer Service

+44 345 322 0000
+44 345 322 0000

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Online Shopping Enquiries

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+44 845 611 5000

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General Or Corporate Enquiries

+44 845 611 5710
+44 845 611 5710

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Morrisons emails

customerservices@groceries.morrisons.com

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Morrisons address

WM Morrison, Hilmore House, Gain Lane, Bradford, BD37DL, United Kingdom

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