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1.7 6 Complaints
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Moving Staffers Complaints 6

ComplaintsBoard
J
7:54 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Moving Staffers Misrepresented moving labor services

I called Moving Staffers (MS) to supply labor as part of my ABF/U-Pack move. MS is the "partner" staffing service of U-Pack. The MS agent that booked my move assured me that 1) the quoted labor was sufficient for my move and, 2) that the movers were experienced, professional, and background checked.

On the day of the move I met the team lead for the moving staff. This young man let me know that he and his brother had just started the business and were still in the process of learning. I verbally told him at multiple points during the move that all large items (furniture, fitness equipment, etc.) would need to be loaded first and he agreed. I checked on his progress throughout the move and reiterated that large items needed to be loaded. He repeatedly assured me that they would get loaded, and that the move would be completed, which kept me from raising concerns with MS at the time.

At the quoted time there were still many large items remaining in the house. The staff admitted they had loaded wrong, and that they were not professional movers but friends that were asked to help on this job - *not background checked professionals* They stayed for an extra hour (which we were billed for) to try to get as much on the trailer as possible, but were unable to do so because of the way they had loaded it.

The staff had also damaged an expensive piece of fitness equipment and damaged multiple walls and doors in the home which now need to be repaired.

Because of their inexperience and inability to follow directions I will now spend considerable additional time and money to complete this move so I can complete the sale of my home. MS has declined to offer relief commensurate with the problem they created.

This is a brief summary of the situation - it would double the words to express my complete frustration with Moving Staffers. I will be filing a complaint via every resource available.

Pictures below are of the items REMAINING in my house.

Desired outcome: Full refund for services to compensate for additional time and expense to complete the work they were hired to do.

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E
1:06 pm EDT

Moving Staffers Damage due to negligence in packing our goods

We had Moving Staffers pack and unpack our home through U-Pack and ABF freight. They poorly packed the house goods and as a result we suffered over $2000 in damage to our dining room set - broken mirror in the china cabinet, broken and damaged chairs, and damaged bookcase. We provided more than enough blankets, shrink wrap and straps (as they were not all used and in fact we returned the unused things to the store). Our claim was "denied" allegedly because of the type of truck used in the transfer (ABF truck who was the company actually used through U-Pack along with Moving Staffers). Then we were told that even though they were "denying" the claim, they offered us a "settlement" for $75 (for the weight of the damaged items) - then after I complained they raised it to $150 for the "settlement". The Moving Staffer employees who unpacked the truck said that it was the worst packing job they had very seen. The ABF driver was forced to redo the bulkhead when he inspected the load before delivering git to our new home. This was a clear case of negligence on not a result of simple damage to the items. The company refuses to compensate us for their clear negligence in packing our home. The unpackers did do a great job. Photos show unwrapped and exposed furniture - specifically dining room chairs.

Desired outcome: To be properly compensated for the damaged items that again were due to negligence.

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Chuckyd9
US
Nov 08, 2022 8:00 am EST

Hah! we had a similar occurance.. Many things broken or damaged by the straps. Found un-used moving blankets in the front of the truck or weird occurances like they wrapped a $40 ikea cheap in 2 blankets but then didn't protect our peloton bicycle with anything.

We have broken dressers, scratched and dented surfaces and green wear marks on everything

ComplaintsBoard
D
11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Moving Staffers Unauthorized credit charges, poor service

The loaders provided by moving staffers were not prepared (They did not even bring a dolly, which caused them to go over their 2hr time). Then they improperly loaded everything so that when my items arrived, several pieces of furniture where crushed under the weight of other boxes. Moving staffers said that they would do nothing about that because it was fine when the movers put it in the truck. The representative then hung up on me. Upon unloading of my shattered items, i was charged $250 extra (A full week after the initial charge and receipt) for something that i specifically called and asked them about. (My delivery was delayed and i had asked if my pre-paid funds could be applied to another unloading day.) moving staffers noted that i had called but conveniently said that they had no record of ever telling me that i wouldn't be charged which was my entire reasoning for calling and rescheduling, otherwise i would have just cancelled and done it myself. They are very helpful when taking your money, but rude, misleading, and terrible people when dealing with any issue.

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Is Moving Staffers Legit?

Moving Staffers earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Moving Staffers to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Moving Staffers is known for their high standards and safety. If you're thinking about dealing with Moving Staffers, it's wise to check how they handle complaints.

Movingstaffers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Movingstaffers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Movingstaffers.com you are considering visiting, which is associated with Moving Staffers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Moving Staffers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Movingstaffers.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The movingstaffers.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
H
8:53 am EDT

Moving Staffers Service

DO NOT EMPLOY ‘MOVING STAFFERS’ YOU HAVE BEEN WARNED

They do not use professional packers
The staff they send are arrogant kids
They have no interest in your possessions’ safe transport only procuring your hard earned cash
They have no honest customer service back up
This is a disreputable company
Please read all review sites you will find all of these comments are borne out and true.

If still find it necessary to hire Moving Staffers not sign any forms until your possessions are safe and sound at your destination. Moving Staffers pass off completion forms as ‘time sheets’ for the kids they send out thus committing you to the full payment.

DO NOT EMPLOY ‘MOVING STAFFERS’ YOU HAVE BEEN WARNED

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J
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Worked with them to get movers for both ends of my move from Atlanta to New York. They seemed reasobale to deal with on the phone. When the movers at the destination began to unpack the truck they found many boxes and pieces of furniture that were damaged or destroyed because the truck was packed so poorly in Atlanta. The movers unloading the truck said...

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P
4:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do Not Use Moving Staffers!!! We got Moving Staffers from U-Pack, but it is the worst decision I listen to U-Pack, they most likely get kick-back from Moving Staffers for any referral!! Movers didn't upload furniture professionally to fit into the footage allowance of the U-Pack container. Antique furniture broke due to bad upload. Movers was working with...

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Overview of Moving Staffers complaint handling

Moving Staffers reviews first appeared on Complaints Board on Sep 13, 2014. The latest review Misrepresented moving labor services was posted on Aug 2, 2023. The latest complaint Moving Staffers is irrsponsible, inexperience and unprofessional was resolved on Sep 13, 2014. Moving Staffers has an average consumer rating of 2 stars from 6 reviews. Moving Staffers has resolved 1 complaints.
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  1. Moving Staffers Contacts

  2. Moving Staffers phone numbers
    +1 (800) 658-7292
    +1 (800) 658-7292
    Click up if you have successfully reached Moving Staffers by calling +1 (800) 658-7292 phone number 0 0 users reported that they have successfully reached Moving Staffers by calling +1 (800) 658-7292 phone number Click down if you have unsuccessfully reached Moving Staffers by calling +1 (800) 658-7292 phone number 0 0 users reported that they have UNsuccessfully reached Moving Staffers by calling +1 (800) 658-7292 phone number
  3. Moving Staffers emails
  4. Moving Staffers address
    PO Box 8367, Wichita Falls, Texas, 76307-8367, United States
  5. Moving Staffers social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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