Mr D Food / Mr Delivery’s earns a 1.0-star rating from 38 reviews, showing that the majority of customers are dissatisfied with delivery experience.
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Received the wrong order from mcdonald's
SAT, 3 DEC 2022 - 20:45
order no. DFD134135520
- I ordered two Double chilli cheese Beef burger meals and I only received one.
- I received nuggets as well and it wasn't part of my order.
Desired outcome: my two double chilli cheese beef burger meals.
Delivery that was not complete
I ordered via Mr D in Rustenburg mall, they gave delivery guy incorrect order that is not full. I ordered big Mac meal and happy meal for kids. I only got big Mac and didn't receive happy meal. When I called the store they said I must come and collect it or call Mr D to refund me. Why would I order via Mr D where I can go to the store myself, the reason for me to take Mr D is because I'm busy.
Desired outcome: Refund and compensation money because I had to buy another meal
Both restaurant and mr D don’t care
Food arrived, spilled everywhere. No place to review the restaurant or get in touch with the restaurant. Clearly both managers at restaurants and drivers for mr d don’t really care about the end product . I will now be deleting mr d app and never using them again. They don’t resolve their complaints and you are alwasting your breath. Order yesterday from foodies corner in EL.
Desired outcome: Refund for my spilled lentil curry And refund for the drivers tip.
Pizza Delivery Order No DFD131300168
date 14 November 2022
Time 19H00
Pietermaritzburg
From Midlands Liberty Mall
we ordered 4 pizzas.
they arrived cold, and on opening them we found that 3 of the pizza's were not of the standard we expected. The delivery driver had obvoiusly driven over a bump and the pizzas were scrambled and all pushed into one corner of the box, with all the slices on top of each other
Desired outcome: re imbursement
missing items
On the 26/10/2022 I placed an order on the MR D APP with KFC MOUNT EDGECOMBE.
I received my order and upon opening the packaging I noticed the POPS that i ordered was missing from my order. I clicked on the help button, however every time I tried to log a query the app kicked me out. I then rated the service, and I received an email which I then responded to. I have not heard back from MR D since then. as per the image below all items are there except for the pops.
Desired outcome: full refund for the item that was missing
Order from steers
I ordered food at Steers they my card was billed by Mr D after that my order was canceled and was instructed to buy from another restaurant
I bought from KFC then bill was R137. 90 so I would like to apply for a refund from the remaining balance
Order at steers was R169.90 then at KFC R137.90…I bought with a coupon of 20% and the remaining was R121 that was supposed to be billed back to my account.
Desired outcome: Not happy
Driver conduct
Good day
Your driver almost hit me with his motorcycle while I was cycling yesterday, he came up behind me on the bus lane, when I shouted to look out he pulled the middle finger at me and went on to drive through a red light.
Registration JL 17 KP GP
The incident happened in on Jorrisen street, Sunnyside Pretoria, around 12:00 pm.
I’m part of an advocacy group that protects the rights of pedestrians and athletes on the group and have noted with great concern the way your drivers conduct themselves.
Regards
Desired outcome: Corrective action by driver, apology and action ractifixstio
Order not received
I ordered food online and paid for it on the app it shows its been delivered and I received nothing I want a full refund
Desired outcome: I want a full refund
Order not delivered
I ordered food online n pay it, but I have never received nothing, when I check my app state canceled so I need my full refund
semanetlhogi10@gmail.com
[protected]
Food ordered not delivered
DFD108589543 order number, I wont be ordering food again from Mr delivery they are hiring thieves as drivers. I had ordered my food 2min after it was collected, status changed to delivered. I have sent complaint requests but Mr delivery administrators are useless as their drivers.
"Givincio.S (Mr D Food )
Jun 1, 2022, 20:33 GMT+2
Hi Tshepo
Could you please tell us if the driver has eventually found your address and delivered your order or not, as this will help us investigate the matter further?
Kind regards,
Givincio.S"
"Chelsea.S (Support)
Wed, Jun 1, 9:06 PM (2 days ago)
to me
##- Please type your reply above this line -##
Your request (I haven't received my order - DFD108589543) has been updated.
Chelsea.S (Mr D Food )
Jun 1, 2022, 21:06 GMT+2
Hi Tshepo
Thank you for contacting Mr D Food.
We apologize for your recent experience with us.
Kindly confirm if you have successfully received your order yet?
Kind regards,
Chelsea.S"
Desired outcome: Refund on my order
Non-delivery
Reference DFD106625400
On the evening of the 19th of May 2022 I placed an order for delivery to my home in Burton Avenue, Pellham, PMB. When the suggested time for delivery had lapsed by 20 minutes I logged a complaint and received a message from Sonke M of the Support Staff saying that I will not receive a refund as the driver logged my delivery as "no one present".
I argued the point as I did not receive a call from the delivery driver, as is the norm, when he/she say they arrived at the complex gate. I rely on this phone call to know when my order has arrived.
Previously I was informed that if the driver cannot get a hold of the customer he is to call the office and they will also try to call the customer. I received absolutely no phone calls.
I paid in advance so it makes no sense that I will not be present to receive my order. This is a ridiculous claim by Mr. Delivery. I contacted some people I know who work for Mr Delivery and they forwarded a circular to me that stated all deliveries to the road I live in needs to be cleared by management prior to orders being taken. Is this why my order was not delivered? Is it incompetence on the part of the driver?
These issues are not my concer, my concern is the money that I paid in advance that needs to be returned to me.
I do not want a MR Delivery credit, I want my money back as I do not trust the service any more.
I had to provide a rushed meal for my elderly mother so that she could take her medication and go to bed. The meal I ordered is the only food she truly enjoys and I had to disappoint her. Not on Mr Delivery.
If I have to get my cellphone records printed and lodge a compaint with the police, I will. However I hope this matter can be resolved amicably and Mr Delivery owns up to their mistake.
Desired outcome: I want my money back
Mishandled order
My order was damaged inside the packaging.
Desired outcome: We would like a new order
the food received
It is the second time I am getting bad food from kfc in vereeniging leehouf 1
I am really not happy spend my money and getting this kind of food
Desired outcome: i need change of service there
Pizza
Hi I received my order However the pizza was incorrect I ordered 3 cheese pizza with garlic but received a 3 cheese with pepperoni.
Contact Number [protected]
Desired outcome: A refund
Pizza
They have Incorrectly delivered our food to the wrong house, which it was accepted. So now we have to sleep in hunger as well as the kids. I'm really upset. [protected] this is the number of the guy that delivered the food. Maybe he did it on purpose because how can u accept food u never ordered.. I'm really disappointed in the service I have received.
Desired outcome: Refund and free pizza
And that really is painful, If you put in the right address, I can not imagine what you went through and to think if you had kids and they had to go to bed on an empty stomach But luckily Mr D food has improved its systems to counteract problems like this, Are you familiar with with google street view? If yes, Then you know how it rolls, If no, Google Street View displays interactively panoramas of stitched VR photographs. Most photography is done by car,
but some is done by bicycle, boat, snowmobile, and underwater apparatus, as well as on foot and enables users to view and navigate through
360 degree horizontal and 290 degree vertical panoramic street level images of various cities around the world.
So in layman's terms we can see the house we are delivering too and you as the customer can too see if its the correct house, We are sorry about the inconvenience but we are looking forward to making it better for you and us, And we really appreciate your usage of our services. We really look forward to improving your next order. We truly are sorry and thank you.
Poor delivery time, food cold
My wife ordered food from Macdonald Brackenhurst, Alberton earlier tonight. Tracking the driver from Takelot was quite interesting. Their GPS service is clearly not very advanced and took the driver about 8km futher than the 4.5km it would have been. Needless to say our food arrived cold, and cold fries are not pleasant. Either the driver can't read a map or directions on the GPS is absolute rubbish. This was the last time I used this service from Takealot/Mr Delivery.
Desired outcome: Sort your systems out.
Wrong order / staff not replying to emails
I order a chicken burger from mcdonald's.
I got a beef burger instead.
I called mr. D food, they told me to take pictures and send back to them.
I did all that and was told that a new order was issued and no the way.
The driver got here again with the wrong order.
Now I am being ignored and still dont have food to eat for the night.
How pathetic is this?
Desired outcome: NO OUTCOME
We apologise for that, Just imagine if you were allergic to beef and you had to take a bite from the burger.
There's a lesson in this for both of us, For you, Check before you eat and for us as people who just deliver, How do you suggest we confirm if the order is correct? And thank you for your review
Service
I ordered food through Mr Delivery in the beginning of December and got the wrong order as well as missing items.
I logged multiple complaints ok and tried calling however Mr D automated system kept dropping the call.
Someone from Mr D emailed me saying they have applied a credit to my credit wallet which did not happen.
I Have been going back and forth with agents until I asked for Mr D's regulator information and that's when the replies went silent. I am tired of this company. It's always a problem and their customer service is appalling. They are operating illegally at this point. They stole my money and don't want to reimburse me. They did not deliver what was agreed upon. They breached contract and don't want to rectify it.
I want to complain to their regulator. I Have emails, proof of their incompetence.
Desired outcome: To be reimbursed Fully for my order, into my bank account. I do not want a credit wallet. I don't plan to purchase anything from Mr D food ever again. DFD43768398. I also still want to complain to their regulator as well.
disgusting service
N this month of august on 2 occasions I have had a bad experience with mr d.in fact the level of service or lack there of is shocking to say the least. They are quick to take your money but not very quick to assist when you have problem. On the 2nd of august my food arrived late and was cold. You are apparently supposed to take a photo of the issues you have with your food. However how do you capture cold food or food arriving late on camera? I received an apology that was automated and that was it. I left it. Then last night I ordered food again and when it arrived it was half spilled everywhere in the container the food gets delivered in. I did not take a photo which I should have done so because the driver was so nervous that I didn't want to make him feel worse than he he already did. When I phoned mr d and informed them they gave me a coupon for r15! Is that a joke, what will that cover, the tip maybe? I order very often from them and hardly ever complain. This is the first time actually. I then received an automated apology from them via email after I emailed them. An automated apology is not acceptable. An automated apology is very impersonal and is a way of brushing the person off and not resolving the issue but rather pretending too. I then replied and said it was not acceptable. The virtual waiter then responded and said because I do not have pictures they can't help me. So because I don't have a photo my complaint is not worth resolving. The virtual waiter then had the audacity to try justify such terrible service by persisting with the photo issue and then said I was issued free delivery for my late delivery. I never received anything of the sort. Surely the customer is always right and for a staff member to argue instead of resolving the issue is flabbergasting to say the least. I am appalled by the entire manner in which they operate. Businesses like this should never be allowed to operate and staff members such as (the virtual waiter) shouldn't be in the business of working with people.
A drunk Mr Delivery driver drove into our palisade fencing, taking out a whole panel on Thursday night, he then drove away leaving his belongings of Mr Delivery, I reported it with them on Friday and the damages I had to pay out of pocket and still have not heard anything from them, absolutely terrible, my kids are traumatized, very bad
I ordered at mr d name of the restaurant touch your meal in downtown and I don't get my order
The rice was off already also medium rice was not even filled to top in medium bowl. Order number DFD187948921
We did order almost 2 hours ago from KFC in Primrose for Mr D to pick it up and to deliver. After 2 hours when we did phone KFC said sorry your food is still with us and we are close. Mr d didn't even notify us to say sorry we can't take your order. You guys are useless like always.
Hy I ordered food n my order is being canceled so now I want my money back or my order to arrive
Your driver said I should call him when I call he doesn't answer my call and after that he cancells my order can I quickly get my refund ASAP
They left out the cheese sause which I paid extra for out of my order.
The chips where soaked in so much oil it was disgusting. It actually even soaked all the way through the cardboard it was in.
Pathetic quality
Store: steers malvern
Order number: #DFD172508165
I ordered a double cheeseburger with nothing on except cheese.
I received a small cheeseburger with tomato sauce.
I ordered from McDonald’s Cavendish. Order number #DFD173248692
This was on the 16th September
Placed an order and received total opposite of what I requested for, utter rubbish even
Very very disappointed in the service. No delivery... useless staff... you will hold on for hours. Pathetic service.
Good day
Am David letlhogonolo Semane
I have ordered food but never received them, I have tried to communicate with you via email no one respond, so can someone help since from 28th May till now it's bad shm
[protected] or via email
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Overview of Mr D Food / Mr Delivery complaint handling
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Mr D Food / Mr Delivery Contacts
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Mr D Food / Mr Delivery emailsinfo@mrdfood.com100%Confidence score: 100%Supportmegan@mrdfood.com85%Confidence score: 85%e-mailinfo@mrdfood.com75%Confidence score: 75%support
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Mr D Food / Mr Delivery address12th floor, 10 Rua Vasco da Gama Plain, Foreshore, Cape Town, South Africa
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Mr D Food / Mr Delivery social media
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